商务英语视听说1-16单元
商务英语视听说
Unit 1
Part I Listening and Speaking
Task 1
Q1.
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.
Q2.
I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.
Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.
Q3.
Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.
Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.
Task 2
Is that your wife, Mr. Carter? She is so beautiful.
Avoid asking interviewer personal questions or making personal comments.
Could you tell me how much the new job pays?
The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that?
How much time will it take for me to be promoted here?
But in which cities do you have your branches? And where is your company based?
It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.
Part II Language Focus
Name: CaiNing
Personality: serious-minded; calm; humorous; easy-going
Strengths: the ability to work with all types of people
Weakness: perfectionist; impatient
Work experience: six years’ financial industry experience with several companies; two years’
experience in an investment bank
Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.
Reasons for leaving last job: want to find a job that is challenging.
Questions about the job: W ould I be able to work abroad in one of your overseas branches?
Part III Viewing and Speaking
Video 1
Reasons for joining the company It is one of the leading international consultant corporations which came to China
after China entered WTO.Working in this company would give him the best
chance to use what he has learned at university.
Relevant work experience He was involved in a factory restoration in Nanjing.
Questions Are there any opportunities for Chinese employees to be transferred to the head
office in New York or other branch offices around the world?
Result of the interview Chen Bo will be notified of the final decision by Friday.
Video 2
1. F T F F T
2. 1) Sales Manager
2) Five
3) Brand Manager
4) biscuits
5) Business Administration
6) oral English
IV Case Analysis
Hint:
She is not likely to get the job because she did poorly in the job interview.
Things went wrong:
1. Use filler words (“you know”) too many times.
2. Bad-mouth former employer.
3. Inappropriate answers to interviewer’s questions,eg, “I would rather like to establish my own
company”
4. Ask inappropriate questions, eg. “Can I take time off for vacation?”
5. Self-conceit—“I have no weakness”.
6. Too much emphasis on travel.
Scripts Unit 2
Part I Listening and Speaking
Task 1
1) I haven’t seen you for years.
2) What do you do now?
3) I’m in the Research and Development Department.
4) I knew you’d do something very challenging and creative.
5) I sometimes stay in the office after work to deal with unfinished tasks.
6) I am still the accountant of that cosmetics company.
Task 2
1) personnel management
2) developing markets
3) planning
4) execution
5) sales targets
6) team performance
7) customer base
8)customer satisfaction
9)selecting, developing and managing
10)cost-effective
11)on time
12)of good quality
13) human and material resources
14)training needs
15)continuous improvement
Part II Viewing and Speaking
Video 1
1.Caroline Clinton: financial accounts
Lucy White: data processing
AdaBalck: management accounts
2. Administration; Marketing; Engineering; Project Preparation; Accounting
Video 2
1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager
2.
Names Likes Dislikes
Jerome making a lot more money; having lots of independence in doing things feeling tired sometimes
Robin having been to a lot of places too much traveling; having very little time to
spend with his family
Colin good salary and benefits noisy work environment; seldom having the
opportunity to go out
Frank new challenges; a lot of experience
Janet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and baby
Unit 3
Part I Warm-up
1) ensure smooth business communication
2) the purpose of your call
3) all the documents you’ll need
4) schedule a specific time
5) all distractions.
6) confirm that you have understood each point.
7) interruptions.
8) strong accent.
9) you sound polite and agreeable.
10) the optional choice method,
11) lengthy calls.
12) smile while you are talking.
Part II Listening and Speaking
Task 1
F F TT F T F F
Task 2 Leaving a message
Message Note
To: Louise Paulson
From: Paul Jackson
Phone: 979-326-8965
Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.
Taken by: Roy
Part III Viewing & Speaking
Video 1
1. F F T T F
2. Message 1) Will you tell him that we’ve just received your s ample of the new assembly coffee table and are quite happy with it?
Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
Message 3) Please inform Mr. Matt hews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.
Video 2
1.
1)A 2)C 3)C 4)C 5)B 6)C
2.
1)“Hold on, please. I’ll connect you.”
2)“I’m afraid you’ve dialed the wrong extension.”
3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”
4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”
5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”
6)“Oh, I’m terribly sorry for the trouble.”
Unit4
Task 1
1
Formal
*Good afternoon, I’d like to call the meeting to order.
* First of all, let’s discuss…
2
Informal
*OK, everyone is here…
*So, why don’t we start with…
3
Informal
* Right, you know why we are here.
* Maybe we should do it like this…
4
Formal
*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance. * Today our purpose is to…
5
Informal
*Right, let’s get down to business…
* I suggest we deal with that…
6
Formal
*Well, gentleman, it’s a pleasure to be here today…
*I’d like to start with…
Task 2
1) Arrive at the meeting ahead of schedule.
2) Consider using a tape recorder.
3) Use a consistent format.
4) Follow the agenda.
5) Be concise.
6) List specific outcomes.
7) After the meeting, write a meeting report from your notes.
Part II Viewing & Speaking
Video 1
F FF T F
Video 2
1) To figure out the reason for the sales drop and the actions to be taken.
2) The salespeople are not very motivated.
3) No, because the sales quotas are pretty high.
4) He proposes to lower the quotas.
Part I Listening and Speaking
Task 1
C B B C A
Task 2
1)daily routine in the office
2)whether the visitor has an appointment or not
3)greet the visitor
4)the visitor’s name, title and position
5)apologize and make some suggestions
6)express regret and explain why
7)date, time, name and the firm the visitor works for.
8)considerate and warm
9)keep the visitor fully informed of the situation.
Part II Viewing and Speaking
Video 1
1)George is travelling on business.
2）He will stay for about a week.
3）He has been invited to attend the trade fair by his business associates.
4) His laptop computer is in the bag. It’s duty-free.
5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.
Video 2
1.F
2. T
3.F
4.F
5.F
6.F
7.T
8.F
9.T 10.F
Unit 6
Part I Listening and Speaking
Task 1
1. we are hiring for
2. business software and consulting services
3. 4,000
4. large corporations
5. 90 million dollars
6. pretty fast
7. 29
8. a large project for a bank
Task 2
Company Profile
1) Monica Li
2) Manager of the PR Department of Oracle China
3) enterprise software company in the world the first
4) global software giant in China
6) California
7) 42,000
8) 11 billion dollars
9) 1989; set up Beijing Oracle Software Systems Co.Ltd in
10) 1991.
11) Chengdu.
12) education and support services.
Part II Viewing and Speaking
Video 1
B A D E C
Video 2
The things that Joan Copper does badly
She doesn`t consider the audience
She doesn`thave clear objectives
Her presentation isn`t well-prepared
There isn`t a clear structure (beginning, body, end)
she doesn`t speak clearly
she doesn`t speak at the right speed
she doesn`t maintain eye contact with the audience
she doesn`t appear confident and positive
the visual aids aren`t clear and helpful
she doesn`t use the equipment professionally
Unit 7
Part I Listening and Speaking
Task 1
120CM 130CM
43KG 54KG 6KM/H
1.smaller
2.people-friendly
3.arm movement
4.heavier
5.its controller
6.at will
7.total control
8.turn
Task 2
Small and elegant
Easy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone call
Full-color motion video; adjustable picture setting; good audio quality; preview mode; privacy mode
On a special offer
Part II Viewing and Speaking
Task 1
1.Price
2.discount
3.after-sales service 3.money-back guarantee
4.delivery
5.warranty
Task 2
1.$2200
2.three years
3.22
4.20
5.free for three years,$150/year after three years
6.within three weeks
7.within 24 hours
Part I Listening and Speaking
Task 1
1.remained flat
2.went up
3.rose reached a peak
4.up down dropped
Task 2
The growth trend more than 37% the persistent high price RMB48 million accounted for
40.6% domestic routes RMB16869 million
Part III Viewing and Speaking
Video 1
Task
1.increased significantly
2.opened
3.dropped by 50%
4.continues to rise
5.grows fast
6.developed
Video 2
Task 1
A B D F G
Task 2
1.annual turnover
2.profit
3.total output of washing machines
4.market share of refrigerators
Unit 9
1.Listening and Speaking
Task 1
F F T F F T
Task 2
new reputation world leaders l addies’s clubs 835 latest
2.Viewing and Speaking
Video 1
Task
C B C A C
Video 2
Task
A C
B A B
Unit 10
1.Listening and Speaking
Task 1
sample trade terms scope of its business initiating the business negotiation process
classified general inquiries quotations for certain articles packing conditions
specific inquiries regular customers generated representative
Task 2
1)Steel screws in all sizes.
2)Because the supplier is able to supply larger quantities at more attractive prices.
3)CIF.
4)He looks forward to the supplier”s offer.
2.Viewing and Speaking
Video 1
Task
rent to his guests quote around the corner a letter of credit $6500
10 percentage $7850 two to three weeks
Video 2
Task
C A C B C
Unit 11
1.Listening and Speaking
Task 1
firm order acceptance terms and conditions terms of payment bind abide by terminate arbitration
Task2
B C A B
2.Viewing and Speaking
Video 1
have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers Logo
Video 2
Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005 Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and Qantity
Unit 12
Listening and speaking
Task 1:
Bank transfer the beneficiary the paying instructions local bank
when the size of payment is not attractive enough
the shipping documents credit rating exporter
Task 2:
Applicant 1 beneficiary 8 2 4 opening bank 7
confirming bank
Video 1
task:
A lump sum payment payment by installments cash and delivery advance payment
final acceptance one month of the final delivery
Video 2
task:
Australia SB-87654 US$50000 5 2 100 allowed
January 18.2006 beneficiary’s 15 days
Unit 13
Listening and speaking
Task 1:
Competitive price get to the market marketing channels end users
Lose out
Task 2:
Within 3 months after the contract is signed no in July in mid-June
Shipping space fully booked
Video 1
task:
Part of our workshop 10 days a backing of orders full capacity
Installed September 20th guarantee won’t be complete onward transport
The last possible date
Video 2
task:
T F F T F
Unit 14
Listening and speaking
Task 1:
The insurance company or the shipping company
Complete and clear proof provided by competent investigating authority
By making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.
Task 2:
Complaint 1:
David brown 3a distribution
Almost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him back
Complaint 2:
Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30
Video 1
task:
Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperation
task:
Because 15 cases of goods they received were badly damaged.
Because the damage was due to rough handling in transit and the contract is based on FOB.
To turn to the insurance company for compensation.
Unit 15
1.Listening and Speaking
Task 1
The company’s detailed marketing strategy potential new markets the company’s products promotional programs advertising campaigns exhibitions
establishing closer contacts with consumers increasing sales publicity programs customers’ support raise public awareness of the company the company’s sales programs training programs how to improve their sales performance monitor the market share Task 2
any demand any competition Testing selected customers if they like it or not smaller parts in which part or segment you’re goi ng to sell your product Advertising target customers budget
2.Viewing and Speaking
Video 1
Task 1
Potential market competition sales-profit analysis advertising marketing strategy Task 2
market share entry of new competitors young people $1800000 $18000000
6 percent radio and TV the Net fashion magazines
Video 2
Task
No.
How many staff members do you have?
In a small canteen.
Are they happy with the food served in the canteen?
Because of a limited selection of dishes.
Unit 16
1.Warm-up
Slogan B Slogan F Slogan D Slogan A Slogan C Slogan E
2.Listening and Speaking
Task 1
A C B
Task2
Influence consumers to buy a reminder to consumers
an innovation by altering the perceptions of consumers
3.Viewing and Speaking
Video 1
Video 2
It reaches the target market through the right media at right time. It is made to the tastes of the target customers.
It tells an interesting and shocking story.
It draws the audience’s immediate response.
商务英语视听说答案
扩展商务英语视听说1-8单元答案 Unit 1 Part I Listening and Speaking Task 1 Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays? The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.
商务英语视听说1-16单元
商务英语视听说 Unit 1 Part I Listening and Speaking Task 1 Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3. Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in. Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Is that your wife, Mr. Carter? She is so beautiful. Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays? The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that? How much time will it take for me to be promoted here? But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework. Part II Language Focus Name: CaiNing Personality: serious-minded; calm; humorous; easy-going Strengths: the ability to work with all types of people Weakness: perfectionist; impatient
BEC高级口语备考重点
2009年BEC商务英语考试口语备考重点 众所周知，口语是BEC四个单元中挑战性较大的一部分，并且口语考试的难度随着等级的提高而加大。BEC口语考试分为三部分。第一部分是考生与考官的交流，着重于个人情况，学习工作，兴趣爱好。这一部分必须充分准备，但难度不会超过普通的工作面试，且一般不会涉及商务知识。主要的难点在于第二、第三部分。第二部分让考生就某一商务主题发表一分钟的演讲，而第三部分中，两位考生就某个商务主题进行讨论。这两个部分要求较高，而准备时间仅为一分钟。针对这种情况，必须从下列方面准备。BEC作为商务英语考试，要求具备一定的商务背景知识，不要求很精深，但一定要有个大致的了解。因为广大BEC考生普遍英语基础较好(指语法，语音，基本词汇的运用)，但对商务词汇与概念深感隔行如隔山，第一重点就是商务词汇的扩展。当然词汇的问题决不是简单的死背词汇表，这种方法不会导致对词汇的深刻理解，灵活运用必然也大打折扣。比较好的方法是在读解分析范文时，注意商务词汇在文中的运用，把好的词汇结合句子一道背诵，然后在自己练习时有意地使用，才能学以致用。总之，词汇量的多少决定着英语水平高低。这就像一两滴水对环境没有什么影响，但当千千万万滴水形成湖、汇成海后就足以影响气候一样。 第二重点是针对BEC口语出题范围。将其细分为多个出题领域：职业发展，人事，营销，商务交流，信息管理，物流，金融，公司发展，项目管理，质量控制，竞争，健康安全，战略策划，生产管理，国际商务，交通，商业文化与伦理等，各个击破。对于每个领域内的经典题型，必须对大量范文作详细分析，总结最常用的话题与理由，体会不同场合变换说法的重要性，克服考生中普遍的理解考题却无话可说的尴尬。 第三，要注重积累商务案例。对于任一题目，光说一大堆理由，是很难得高分的，即使理由本身非常正确。关键在于必须有活生生的例子说明问题。这一点上，临时抱佛脚是没有用的，务必要*平时注意收集并在会话中运用恰当的例子。 第四点是要透过经典题型例解的现象看本质。学会运用会话模式，如开题—质询—观点—扩展型对话，并掌握有效的相关口语技巧，如Echo, Objection, Proposition, Development, Hypothesis, Definition, Interrogation, Repetition等。这样，对于会话的总体框架与结构在心中有了一个蓝图以后，才能把注意力放在内容上。
商务英语视听说原文和答案解析
Scripts Unit 1 Part II Listening and Speaking Task 1 FAQs in job interview Comments on the three questions: Point for Q 1: Tell me something about yourself. Sample answers: Q1. I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss. Q2. I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.
商务英语BEC高级口语训练材料
商务英语BEC高级口语训练材料商务英语BEC高级口语训练材料 1.Hisparentsweresimplepeople. 他父母很朴实。 商务用语：simplearbitrage单一仲裁 simplecommodityeconomy单纯商品经济 simplecontract简单合同 2.Hewassincereinhiswishtohelpus. 他真心实意地想帮助我们。 重点词语：sincereadj.真诚的 商务用语：Itismysincerebeliefthat...我确信… 3.Theysatonappropriationplansuntiltheywerecertainwhichw aywindswereblowing. 他们把拨款计划搁置起来，直到他们确定了事情的趋势为止。 重点词语：sitvi.重压;压制;拖延vt.提供座位 商务用语：atheaterthatsits1,000people能容纳一千人的剧场 satontheevidence扣压证据 4.Thehousehasafinesituation. 这所房子的地点很好。 重点词语：situationn.情形，(建筑物等的)位置
商务用语：bein/outofasituation有/失去职业cope/dowiththesituation应付当前的情况savethesituation挽回局势 5.Hehasgreatskillindrawing. 他画画很有技巧。 重点词语：skilln.技能，技巧，技术;熟练工人商务用语：diplomaticskill外交手腕skillanalysistraining技能分析训练skilledemployee熟练工人 exertone'sutmostskill运用最大技巧
商务英语视听说答案解析
英语答案 Scripts Unit 1 Part II Listening and Speaking Task 1 FAQs in job interview Sample answers: Q1. I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2. I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.
高级商务英语口语教材Word版
高级商务英语口语目录 Lesson 1 Formal Verbal Communication in Business I Lesson 2 Formal Verbal Communication in Business II Lesson 3 Cross-Cultural Communication in Business Lesson 4 Business Etiquette
Lesson 5 Contract English Lesson 6 Negotiation English Lesson 7 Business Reporting Lesson8 Business News Reading Lesson9 Interview English
Lesson One
Formal Verbal Communication in Business I 正式商业交流（1）–研讨会 Part I Objectives Part II The How-Tos Leading Seminars/ Questioning Techniques ?General procedures of a seminar/lecture 1) Self-introduction 2) Introduction of Topic 3) Describing sequences and timing 4) Highlighting information 5) Involving the audience 6) Giving instructions 7) Checking understanding 8) Asking questions 9) Clarifying questions 10) Evading questions 11) Inviting comments
高级商务英语听说Unit 2
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