12封邮件教你如何跟进国外客户
一．询问客户对报价的看法
Dear
xxx,
Hope everything goes well with you！
Have you kindly checked my offer? Hope they are workable for your market! It isregret that I haven't received any information from your side. May I have youridea about our offer? We will try to satisfy you upon receipt of your reply.
If there is anything we can do for you, we shall be more than pleased to do so.
Hope we can build good cooperation with you and your company.
Best
regards
二．追问客户的评价，求回复
Dear
xx
How are you recently?
Several days no news from you have you got my enquiry for xxxx? Fullyunderstand that
you are too busy to reply us. But we are still await for your comments. We need
your feedback to go ahead. Thank you in advance.
Many thanks and best regards.
三．本着小强精神，保证客户收到了报价，重发报价
Hello,
xxx,
Wish you have a nice day!
May I ask whether you have received my quotation? Now I am sending it again, ifyou have any other ideas. Please feel free to contact me. We will do muchbetter if you can give any advices to us.
Waiting for your favorable reply soon!
Best
wishes
四：利用报价的有效期给客户一点压力
Hello,
xxx,
Hope everything goes well! It’s Judy.
We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX.
pls kindly check whether price is workable ? Becasue price will be invalid onxxxx.
Wish we will promote business.
Best
regards.
五：最后一次寻求客户对所询价产品的意见，附上产品目录表
Good day! My friends, Judy again.
My quotation of xxx you might have received and considered. Could you kindlyadvise your comments at your earliest convenience?
Enclosed is the E-catalog of Kington, please kindly check! If there is any itemyou are in need of, please contact me! I’ll be more than pleasure to offer theinformation you want. Thanks…
I am of service at any time!
BR
六：待客户在目录表中发现适合他们市场的产品
Hello,
my friends,
Have u received and checked the E-catalog send in my last email? Hope they areworkable for your market! If you find some product really attractive to you,please feel free to contact us. We are more than pleasure to offer you withmore information that you want.
If you want to estimate the products show, yes, sample can be sent for yourreference!
We hope can establish a good business relationship with you in the near future.
Best
regards
七：时不时的问下是否有新的询盘或者订单
Dear xx
I hope you are doing good.
Have you got any new orders ? pls keep me posted if yes, i will send you ourupdated price for your review.
Best regards.
八：对于较大的客户我们也可以主动提出提供免费样品哟
Dear xxx,
Free sample can be sent for your
reference if you need. How's your opinion?
As our serveral communication, I
hope that we can build a cooperation between us.
Waiting for your reply.
Best wishes
九：最后的绝招
Dear
xxx,
I have sent you email many times before but have not received any reply fromyou so I am guessing the emails have not reached you.
Could you please drop me a short note if you receive this message and alsoplease tell me if you have any interest in our products? I don’t want to keepbothering you if you don’t have any interest
Best
regards
十：新产品上市就是很厉害的时候了哦
Dear
xxx
Good morning !
It is glad to inform you that we have lanched xxx ,which with xxxx优势特点such asperfect design, low noise, light weightxxxx.
Attached with xx and xx for your reference and pls have a try in your market ifpossible.
Best
regards.
xxxx
十一：告知客户价格表的调整
Dear
xxx,
How are you? Long time no contact and hope everything goes weill with you.
Our products and quotation had updated .Would u pls check our new quotationwith new items in attachments ?If have any questions,pls contact me freely.
Best
regards.
十二：看看可不可以转换订单吧
Hello,
xxx,
Now I am writing for keeping in touch with you for further business.
If any new inquiry, welcome here and I will try my best to satisfy you wellwith competitive prices as per your request. By the way, how about your order(or business) with item ***? If still pending I would like to offer our latestprices to promote an opportunity to cooperate with each other. Thanks and bestregards, Kevin
可选邮件：
1. 客户过节，
送祝福
Dear
xxxx
Happy xxx and we wish you, your family, company enjoy your holidays.
As for xxx, if you need any info,pls contact me at any time. We will try ourbest to satisfied with your requirements.
May god bless you and have a nice day.
2. 给客户发送一封关心的信，
提醒客户注意休息，身体健康
Deer
xxx,
Good
day!
Happy the coming new year! I know that you will be much busy than before. But,please renmenber to keep enough rest! As all of us know, healthy is the mostinportant in your life.
Best
regards
3. 如果我方过节的话
Dear
XXXX
Sorry for re-troubling you.
pls find my pervious email below. Could you kindly check by return today.Because we will on holiday from xx to xx and my email may be limited.
Thank you in advance.
Best
regards.
如何跟进客户的邮件
如何跟进客户的邮件？ 通过邮件与客户取得联系，是做外贸的最主要的途径。 一. 跟进客户的邮件中要注意哪些问题？ 1．简洁：客户上班时间要处理很多事情。80-100个单词，不能太少，也不能太多。最简单的句式表达最明确的意思。突出重点。 2. 专业：英语用词要专业。专业词汇给对方的感觉就是做我们这一行的。如果什么都不懂，这个缩写需要解释，那个也需要，那客户会选择你吗？另外，我们要把产品了解清楚，在邮件中体现出你的专业度。有问必答, 重点突出，意思明确, 思路要清晰。 3. 真诚：回复客户的邮件要注意语言用辞，表示出对客户的尊敬，对待客户一定要真诚，表达出自己以及公司的合作诚意。 4. 及时：回复客户邮件要及时提供给客户准确的产品信息。当天的邮件一定要当天回。如果不能回复，一定要给客户一个回应，告诉他目前不能回的原因和什么时候能够回复客户。注意各国时差，欧洲客户一般下午3点前回复就可以了。美国客户上午一上班或者下午下班前发。 5. 规范：规范的格式（字母大小写，段落，单词拼写，语法检查。）主题：点睛之处；问候语；落款。内容较多时，注意分段或者分序号。 8. 与客户合拍：顺应客户的习惯，使用客户的一些专业词汇表达方式，客户的格式。按客户的格式提供产品资料或者报价。 9. 语气委婉：多用连接词，如As you know, to be honest, frankly, etc. 10. 细心：注意检查是否忘记添加附件，添加后要记得打开再仔细检查一遍。 二．报价后如何跟进？ 一般客户会在第一封邮件中要求提供报价及一些产品详细资料。报价根据不同市场，不同需求推荐不同的产品，价格一般不能太高，也不能太低。给客户报价后，一般分为以下几种情况： 1.报价后，根本无回复。 1. 这时，可以考虑隔1天或2天再给客户重发一次，或者直接发邮件询问客户是否收到报价，是否有任何问题？ （1）通过客户网站或者询盘信息，如果认为该客户为目标客户。多重发几次，重点强调我司产品的独特优势。也可以尝试推荐给客户其他款式的产品，让客户知道我们还有其他很多的款式，询问客户是否对其它款式感兴趣？如果客户再无回复，通过介绍公司新产品，市场动态，行业动态，吸引客户眼球，在节假日的时候及时给客户发问候，争取获得客户的好感，继续跟进，获得客户回复的机率就更高。(2) 如果不是此行业或者询盘内容比较泛，信息不全面，查不到公司网站的客户，建议重发几次，如果还无回复，就可以放弃了。 2. 报价后，客户有回复，但是反映价格太高，或者说现在采购的价格很低。 做为一个业务员，我们经常给客人报完价后，一般客户都会收到客人说价格高，毕竟谁去买东西，都想买到价格便宜,质量好的产品，自己去买东西的时候，同样也会有这样的想法。价格高，这个都是一般客人的第一反应，关键看我们怎么去引导客人，让他觉得你这个产品就值得这个价钱。因为当客户说“你们的价格太高了”时，我们看到的应该是一个可以马上促成的“积极信号”。因为在他的眼里，除了“价格太高”之外，实际上已经接受了除这个因素之外的其他各个方面。 那么面对这样一个问题，我们应当采取何种策略呢？ （1）必须先做自我的心理调整。 (2).运用同理心，肯定对方的感受，充分理解客户。
2. 如何让客户回复邮件10步走
1. 客户不回邮件？ 作为一名新手，客户不回你的邮件，会受打击。做为有经验的业务，客户太多，一个个的跟进，费神，累人。 刚给客户报价了之后一定要做到勤跟进。在第一个月最好能够跟进到十次以上，后续就客户情况可以放缓步伐了。 报完价后第一件事情就是询问客户对于我们报价的看法，评价，并且要问几次。很多人都知道，有一部分客户在这个时候就会给你回复了的。 一．询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards 二．追问客户的评价，求回复 Dear xx How are you recently? Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards.
4 客户跟进技巧二
报价过后如何再跟进客户 客户询价后,跟进客户是必不可少的步骤.推荐一篇文章给楼主.希望能给你有所帮助.祝你生意兴隆. 根据我多年的经验，能在第一次拜访中就能做成生意的比例只占5%。也就是说跟进成了销售中最主要的工作。当然，永远和你不做生意的潜在客户也只占5%，这就需要一个优秀的销售人员，在日常的工作中，不断的掌握跟进方法和技巧，不断累积潜在的客户资源，达到销售越做越大的结果。 销售员朋友们一定要明白，跟进一定是建立在第一次预约和第一次拜访的基础上的。没有第一次的判断，在跟进过程中就很难非常快的取得成绩。很多销售员也很勤奋，天天的拜访客户，天天的给客户打电话，却总是得不到准确的客户信息和情况，结果造成没有准确的判断，也就不知根据不同的情况来跟进。要主动的提出签约的请求，为的就是让客户给你一个明确的态度，让需要的客户一次就能和你签约，而不能签约的客户也要找理由来拒绝你。我们很多的销售人员由于害怕被拒绝，不敢要求客户签约，结果是能签约的单签不到，出了门或者放下电话还不知道这个客户到底需不需要自己的产品。举一个小例子，有一个销售网络电话的女业务员，通过贸易通和我聊了一个多月，也曾让我了解她的产品，可就是没直截了当的和我提出买她的产品，结果她公司的一个新来的男业务员，第一次就让我帮他买一部，并明确告诉了一个月能为我省多少钱，我答应他的拜访。结果是女业务员和男业务员一起到我公司，我看了产品就安装了一部。之后，女业务员说：黄总，我和你联系了一个月你都没有向我购买，为什么你就答应他了？我说：你没有说你要向我卖产品，我还以为你只是和我聊聊天呢！通过这个例子我想告诉大家的是，销售有时很简单，你只要搞清楚客户为什么不要你的产品？他的理由是什么？然后用什么方法来说服客户。这就是你制定跟进方案的依据。 我往往针对不同的客户情况把跟进分成三类，1.是服务性跟进。2.转变性跟进.3.长远性跟进。这篇文章我只讲后两种跟进，因为第一种是已经做成生意的跟进，我会在今后的文章中专门讲。第二种转变性跟进，是指通过预约或者拜访知道通过努力可以达成合作的一种跟进方法。第三种长远性跟进，是指短期内还难以达成合作的跟进方法。 所谓转变性跟进，是根据客户的态度决定的。情况有以下几种1.客户对产品还是比较感兴趣，也需要这种产品，只是对价格还有不同意见。针对这种客户的跟进，最好是收集同类产品的价格情况，从自己的产品成本出发，算账给客户听，以取得对你产品价格的认可。为了达成协议可在原报价的基础上有所下调。2.客户对产品很感兴趣，也想购买你的产品，但由于暂时的资金问题无法购买，对这类客户你应和他做好协调，共同制定出一个时间表，让他把购买你的产品费用做进预算。当然这类客户不会直接说自己没钱，你要学会自己判断。有许多销售员不会跟进这类客户，想起跟进时，客户已经购买了别家的产品。我的做法是只要客户靠得住，先给产品再约时间收钱。3.客户对你的产品还没有一个很深的了解，态度暧昧，可买可不买。对这类客户要尽量把自己的产品说的浅显易懂，要把产品给客户带来得好处数量化，激起客户的购买欲。客户往往最关心你的产品会给他的公司带来什么样的实惠。
外贸询盘跟进邮件范文
外贸询盘跟进邮件范文 一、买家询盘为泛问所有产品 询盘格式通常如下： We are interested in all your products, could you please send us more information and sles about your products and price list? 可参考如下模板回复： DearSir/ Madam, Thanks for your inquiry at Alibaba.. We are professional supplier for plush toys at petitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you??re interested in. We have great interest in developing business with you, should you have any inquiries or ments, we would be glad to talk in details through MSN：XXX\ mails or any way you like. (附件内容可挑选一些公司主打产品)
外贸客户邮件跟进
Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you. 如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因) Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon! 之后的日子里,可以尝试新产品的报价,刺激下客人的神经. 我通常是这样写的：good day!my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience? if the products isnot you are expecting,pls advise me your details requirement, i will re-offer asap.i am of service at any time! 但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的： Dear ***,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASA P.Best regardsWennie． 但是，想成功可不是容易的事情． dear sir have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.we hope that we can establish a good business relationship with you in the nearest future.your prompt reply will be appreciate. 回复A：直接去函敦促 Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin 回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HA VE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some
客户跟进的原则方法技巧
客户跟进的原则方法技 巧 Revised as of 23 November 2020
客户跟进的原则方法技巧 一般情况下一次性谈成客户的几率不高,80%的客户是在跟进中实现的,所以恰当的跟进的方法和技巧得当可以大大提高业绩,是提高销售能力的重要方法 跟进的原则 跟进要遵循1：4：7法则： 即“欲擒故纵”的方式，而千万不能急于求成，不分时间、地点地催促客户，否则会弄巧成拙，贻误战机，让客户感觉你是在急于寻找客户，从而给你提出一些“不平等条约”，为双方以后的合作埋下阴影。 一定要为自己每次跟进寻找一个好的借口 跟进的中心思想 1、以建立关系和好感为中心 2、以解决客户疑虑为中心 3、以快速成交为中心 跟进的类型 1、服务性跟进 （1）和客户多沟通，进行思维引导； （2）帮客户做些成交外的事情 （3）帮客户介绍其他入住人员、朋友、楼盘卖点等。 （4）给客户提供些资料 （5）赠送客户小礼品 转变性跟进 1.客户对产品还是比较感兴趣，也需要这种产品，只是对价格还有不同意见。针对这种客户的跟进，最好是收集同类产品的价格情况，从自己的产品成本出发，算账给客户听，以取得对你产品价格的认可。为了达成协议可在原报价的基础上有所下调。 2.客户对产品很感兴趣，也想购买你的产品，但由于暂时的资金问题无法购买，对这类客户你应和他做好协调，共同制定出一个时间表，让他把购买你的产品费用做进预算。当然这类客户不会直接说自己没钱，你要学会自己判断。有许多销售员不会跟进这类客户，想起跟进时，客户已经购买了别家的产品。（可以先收少量预付款） 3.客户对你的产品还没有一个很深的了解，态度暧昧，可买可不买。对这类客户要尽量把自己的产品说的浅显易懂，要把产品给客户带来得好处数量化，激起客户的购买欲。客户往往最关心你的产品会给他的公司带来什么样的实惠。 长远性跟进 客户根本就不想用你的产品或者已经购买了同类产品。这类客户不会由于你积极的跟进就会要你的产品或者和你合作。对这类客户是不是就放弃不跟了呢实践证明，往往这类客户会出现大买家，但
外贸跟进邮件的九个要素
外贸加油站－详细解读外贸跟进邮件的九个要素 销售通常是在面谈过后以及电话过后才刚刚开始，而后面的跟进是销售过程中一个重要的组成部分，邮件跟进的方式是最快也是最省钱和容易操作的方式。 为何跟进邮件如此重要，有效的跟进邮件有什么特点。 我们业务员通常需要赢得订单，完成业绩目标。因此写邮件的时候通常会站在自己的角度出发写邮件，给客户催单的感觉，这就容易一种容易进入死循环，客户就很少回应。 我们要向客户展示出和我们合作的前景有多么好，我们是关心客户的。而不是把东西卖给客户，让客户掏钱就完事了。我们要让客户明白我们可以帮他们节约成本，增加收入，提高生产率等，我们是对客户有好处的合作伙伴。 我们需要向客户表达出我们对客户的潜在需求是了解的，客户提出的技术要求是可以达到的，让客户感受到我们对他的关心，是提高跟进邮件回复率的关键因素。 强大外贸跟进邮件的九个要素 1. 写一个吸引眼球的主题。主题简单明了专业即可。主题不要写”How do you feel about our price”或“How do you feel our samples quality”,而是换一个方式说明可以给客户带来什么利益比如写”How to raise 15% profit with new ipad case “”How to save more cost when you purchase from China” 2. 让邮件个性化。给重要的客户不要写普通的邮件。要有个性化的内容。比如：给客户发送重要的打折信息，尾货库存信息，最新产品设计信息，和客户支持服务信息。个性化的措辞将有利于提高15%的点击率和10%的转化率。 3. 向客户说明为何我们要给他发跟进邮件。比如公司刚刚举行完一个会议，对客户需要的样品或产品生产的安排计划，或者产品有新的设计思路要和客户沟通等。 4. 向客户说明我们的邮件是友好的。需要向客户说明接收我们的邮件是免费的，以便客户采取下一步行动，确定是否需要再次接收。通常我们在邮件底部添加一个链接，让客户选择是否需要再次接收我们的邮件，这个简单的确认动作会让有效的客户回复率增加一倍。 5. 不能操之过急，让客户感觉我们在催单。通常外贸业务员都想快点让客户下单，快点让客户确认消息。这种想快速结束销售流程的思路是不对的。因为客户
客户不回邮件跟进
1.Have a nice day! Hope I am not bothering you. I am writing to approach you for future business. We are one of the leading manufacturers of medical equipment in China, and we wonder if we could commence business with your firm. Enclosed is some of our products, hope them will meet your taste and need. If we can be of any help in the future, do not hesitate to let us know. It would be pleasure to receive an answer from you. 等几天还没回，可以再写一篇。 2.Good day for you! Having no news from you for sever al days . I’d like to know your comments on our prices . What do you think of our prices? Are you interested in some of our products? I am eager to know your comment ,so I approach you again to remind you weather this project still active for us or not? It will be our great pleasure if we could co-operate with you in near future. Looking forward to your prompt response . 还是没回，有点郁闷了， 3.Hope you are fine and your business is booming! I sent you an quotation of o ur products ,but I still not received any feedback from by now. Did you got it? if yes please check it and give us your kindly comments . Also if you have any questions or need more information ， just pls feel free let me know and then we can discuss further. Your prompt reply would be greatly appreciated. 慢慢磨吧，做外贸是10月怀胎，周末在写一篇 4.Have a nice weekend!
意向客户跟进话术
客户跟进技巧与话术 日期：2013-09-05 08:00 来源：作者： 内容简介：现在无论是做网络营销还是电话营销，客户跟进都很重要，因为客户有时候是需要我们保持长期联系的，一旦你不联系客户，客户有可能就改变主意了或者是觉得你的服务有问题。因此，我们就来看看客户跟进的技巧与话术吧。 我们举个例子来说明，当我们在电话中与一些客户初步交流过后，客户可能会讲：“好，你给我些资料看看。”而当电话营销人员在发过电子邮件后，再打电话跟进的时候，可能会有如下场景： 销售人员：“今天给您电话，就是想同您确定下资料是否收到。” 客户：“收到，谢谢！” 销售人员：“那有什么疑问的地方没有？” 客户：“没有，谢谢！” 销售人员：“如果是这样，那让我们保持联系，如果以后有什么需要的话，请随时与我联系！”客户：“好的，好的，一定，一定！” 这个跟进电话是否很成功，相信经验丰富的电话销售人员会说：“不。”因为经验告诉我们：这样讲的客户80%以上不会再主动与你联系。那如何打跟进电话才会既可以推动销售，又可以保持长期关系，又可以加强客户对我们的良好印象呢？ 首先，要在第一次电话中确定这个客户是否值得你再次打电话给他，否则，就是在浪费时间。 电话目标很重要，像刚才例子中，除了知道客户是否收到资料外，还应尽可能多的提些问题，获取更多的信息。例如： “那这个问题您怎么看？” “它对有帮助吗？” “帮助在什么地方？” “您建议我们下一步如何走？” “为什么呢？”等等
跟进电话在开始白中把这次电话与上次电话的要点和结果联系起来，让客户想起上次谈话的要点，如双方都做过的承诺等，同时，陈述这次电话目的。而不是仅仅告诉客户：“我觉得应打个电话给您…”。 典型的跟进电话： “陈经理，我是**公司的***，上周三电话结束时，我们约好今天打电话给您。当时，我们谈到…，今天给您电话是我们对这个问题又进行了深入研究，想同您探讨下这个结果，可能会花15分钟左右，现在打电话方便吗？” 打跟进电话给客户时，最好能有些新的、有价值的东西给客户，让客户觉得每次与你通完电话后都有收获。关于这一点，最好能与你的同事一起进行头脑风暴，看看可以找出多少有价值的理由与客户保持联系。例如，你公司最新的产品、同客户约好回电、客户在这期间业务上发生了变化、同客户确定价格等等。 “我们公司最近根据客户的要求，开发了一种新的成本更低的产品…” “最近看到您公司业务在调整， 所以，想着您可能会需要我们的帮助…” “最近在看报纸，其中的一条新闻觉得您可能会感兴趣…” “我一看到我们的新产品，我第一个想到的就是您，我觉得您可能从中获得利益…” “我昨天看电视，听到一个主持人的声音特别像你，所以，就打电话给你…” 打跟进电话时以下话语尽可能少讲： “打电话给您主要是想看看您最近好不好...” “是看看是不是有什么变化…” “很久没有联系了，觉得应当给您个电话…” “只想看看您是否准备好…” “看是不是有些什么东西是您需要的…” 但这些话可做为已成交客户的回访话术 跟进电话的一般流程：
12封邮件教你如何跟进国外客户
一．询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It isregret that I haven't received any information from your side. May I have youridea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards 二．追问客户的评价，求回复
Dear xx How are you recently? Several days no news from you have you got my enquiry for xxxx? Fullyunderstand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards. 三．本着小强精神，保证客户收到了报价，重发报价 Hello, xxx,
跟踪客户的方法和外贸工作中17个注意的细节
关于跟踪客户的方法 跟踪，骚扰！ 让客户记着你，这次不合作，至少下次再采购的时候能够想起你，给你一个报价，参与竞争的机会。 事实证明，大部分的客户都是通过不断地跟踪得来的，至少我的大部分客户都是如此。 关键问题在于一部分外贸业务员不知道如何跟踪，一旦发出去的价格石沉大海，便束手无策了。尝试以下几种跟踪方法： 1、报价时，信息比较全面，本身就给客户留下比较专业，比较诚恳的印象，客户会比较愿意跟专业的供应商合作。 2、有效期话题：例如你的有效期20天，在最后的几天，我们可以借有效期为题通知客户，若要下单请在有效期内！再或者，你就通知客户，现在市场价格已经开始上涨，但是我们的有效期还可以适应，请尽快通知我们！这样个客户留下了比较守承诺的印象。 有效期内，客户未答复，则可以在有效期结束的第二天，就要通知客户，我们的有效期已经失效，但是如果再需要，请来信咨询，我们还会提供比较合适的价格给您。 3、事件营销：节日等等 4、交货期跟踪：在价格有效期内，可以利用交货期做文章，例如询问客户到底什么时候要，是否比较急，如果您不能及时下订，我们其他订单排在前面，可能会影响您的船期。 5、重复报价：这招比较常用，估计很多人都在用。只要价格调整了，就发价格给客户，即便是本身价格未变，但是由于海运费，汇率等因素的影响，还是会变化，告知客户。 6、询问需求法，这个方法也可以常用，例如说，不知道你最近是否有订单，请即时通知我，我给你报一个价格，参考一下。 7、同行刺激法，这个方法不能常用，但是我曾经用这个方法让客户很感兴趣，最终拿到过订单，就说是，最近您所在的地区需求量非常大，我们连着发了几批去那边的货，我记着您也是需要这批货的，不知道你最近有没有需求？（这个要特别小心使用，万一客人说你把你现在客人的名称告诉，你确实没有就有傻了） 还有很多，上面七条都是我常用的，虽然并不是每一个客户都能拿下来，至少，我没有让客户忘记我，对方有需求的同时，至少还会告诉我，寻求报价，经过谈判也曾经拿下了好多客户！ 这就是一个好的开始，如果进入不了实际的谈判阶段，你的产品再好，价格再有优势，也是白搭！
发完报价后跟进邮件范文
发完报价后1-2天没有回复-----跟进邮件1（确认是否收到），有条件的最好发完邮件后直接电话询问如果仍旧没有回复----一周后跟进邮件 2或者电话询问原因仍旧无回复，十天，半个月去邮件联系---跟进邮件 3 跟踪客户没必要非得要求形式，重要的是内容和跟进的点找准。 并非一定要死缠烂打，前提是让客户记住你，还能对你不厌烦；否则你就成了推销保险的了。跟进邮件 1 模板A Dear ***, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards Winnie． 模板B Hope you are fine, my friend. I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you. 如果客人还没有回信,一周后再问客人不回信的原因. 不同的情况做不同的回复。有客户电话号码的，最好能电话询问。有很多情况是客户出差或者休假，也要看下当地近期有没有什么节日。 跟进邮件2 模板A Glad to contact you again! Have you kindly checked my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. Your any comment about our offer will be appreciated, including price, quality, service. No matter if it is positive answer, It will be great help for us to meet your requirement. Waiting for your reply soon! 模板B Wish everything well with you and your company ! We are in receipt of your letter dated Aug 10 , and as requested to expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you to make selection. We send the quotation to you on Aug 11, any questions for our quotation. Hope to get your reply asap. Wish we will promote business as well as friendship! Best wishes ! Kevin 如果客户仍旧没有回复，并且电话也无法联系，有可能这个客户休长假，也很有可能客户找到了其他合适的供应商，或者是客户自己的订单没有谈妥。在之后的日子里, 不建议一直纠结原先的报价来问客户。可以把该客户作为潜在客户做维护，一个月或者两个月联系一次。可以就新设计问问客户的建议, 或者是发一些行业知识。重点是让客户记住你，知道你们公司是做什么产品的。同时又不会把你的邮件拉到垃圾箱去。如果客户之后有回复，也可以问问之前报价的情况。 跟进邮件3 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you. These days our new design of ceramic mug D-123 produced much favourable comment from European market. What do you think about it for your market? We will do much
跟进客户的邮件
第一次接到询盘，你用多少回盘换来一句回复?该怎样做，客户才回你呢？ 明明询盘了，就突然消失了？你们遇到过吗？ 为什么询盘后就不见了?还是根本就消失不见了？ 经过我浏览大家的外贸邮，神似的纠缠，没有回音也是白搭，只有客户回复了，即使只是告诉你不想要了，你就已经打入了客户，至少你可以继续。。。。哈哈，如何掌握节奏？万不得已，只有出绝招了！ 我的第一次报价 Thank you for your inquiry of Adult Diaper. We are pleasure that you are interested in our products Adult Diaper and Adult pull up Diaper. we are the first and largest company which specialized in ### in China, have more than # years experience in handmade production. http:// We've sent the products' photo in the attachment and detailed information of the product below: For the payment:Western Union..... For the Shipment : DHL, ..... We look forward to receive your reply. Sincerely, （过几天，没回复） Dear XXX, Wish everything well with you! We are in receipt of your letter dated Aug 10 , and as requested send you a catalogue for more information . We hope they will reach you and will help
外贸跟踪邮件范文
询问客户对报价的看法 Dear xxx, Hope everything goes well with you! Have you kindly checked my offer? Hope they are workable for your market! It is a regret that I haven’t received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards. 追问客户的评价，求回复 Dear xxx, How are you recently? Several days no news from you, have you got my enquiry for xxx? Fully understand that you are too busy to reply us. But we are still waiting for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards. 本着小强精神，保证客户收到报价，重发报价 Hello,xxx, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again. If you have any other ideas, pls fell free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon! Best wishes 利用报价的有效期给客户一点压力 Hello,xxx, Hope everything goes well!!! It is Bella. We are in receipt of your inquiry dated on xxx and quote you as follow:xxxxxx. Pls kindly check whether price is workable. Because price will be invalid on xxxx. Wish we will promote business. Best regards. 最后一次寻求客户对所询价产品的意见，附上产品目录表 Good day! My friend, Bella again. My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience? Enclosed is the E-catalog of Kington, pls kindly chk! If there is any item you are in need of, pls contact me! I’ll be more than pleasure to offer the information you want. Thanks... I am of service at any time! BR
如何回复客户邮件
3. 跟踪客户 a. 报价发了没反应 Dear sir/ madam: Hope you still remember me , on (time), i sent you the quotation for (your products) (提醒对方记起你)，well, you maybe busy ，i totally understand you didn't reply (善解人意，拉近关系)。i reviewed your website carefully, and have much interest to make a start for cooperation,(关注对方产品，表示合作愿望), to provide the best special service, could you pls tell me your requirement (quality , quantity ,delivery ) , so that we can do better.(为了提供更好服务，请提供我这些信息) Best Regards 如果上面的信发了还是没反应，可能就是价格过高了，客人懒得回了，为了验证猜测，过一两周，我会发给客人这样的邮件：Dear xxx :Our market department made a promote plan for some of our items, pls find the details in attachment (注意，其实附件没有任何文件)。 纯粹谈价格很难谈拢，因为在中国市场没有最低价，只有最好的性价比，没有哪家敢肯定自己的价格一直是保持最低的，除非他想破产。 所以首先判断自己的产品在同类产品中的质量在哪个档次，在同质量的产品中定价是不是偏高，你可以高，但是你高的没理由就是你的不对了，这里就要求业务员对产品的熟悉程度了，一般来说，做业务的不怎么懂技术，如果你刚好懂那么一点，而且有些技术参数还能说出个一二来，让客户相信你贵的有道理，问题就不大了。你自己都不知道自己为什么贵，老外凭什么买一样的东西要在你这多花钱啊。凡事换位思考，就容易解决了。温州人没几个会外语的，基本都是小学生，人家为什么手里拎个计算器生意做到全世界啊，一是天生有生意头脑，二是了解产品，自己卖的东西啥皮啥瓤，啥渠道啥价格，已经刻在脑子里了，他们脑细胞多半都是数字 在这里分享一封邮件应对价格高的，是我原来上司（一个荷兰人，目前在中国，自己开个外贸公司）构思的，我稍微加工了一下。 Hi xxx, Thank you for your reply. I understand that you received a quotation with a more competitive price than mine, however, I hope that you give me the opportunity to improve our price level. I visited your company’s website several times and I think we can be a very good match. Our high level of service will be very beneficial, which in combination with the high quality of our goods, will satisfy your customers needs. Can you please inform me which price will fit into your purchasing strategy for buying our products in China? I will do my upmost best to supply you with a very competitive quotation. I am looking for a long term cooperation and we are willing to invest in a startup. If you think the price level is acceptable for you, but maybe just not the lowest you can get, I still hope that you place a sample order with us . Our quality is very good. 样品单经过前面几步的工作，再加上时间的位移，总归会有那么几个客户谈到样品单的问题，能把样品单搞定，就离big order 更近一步了，当然如果你的样品是免费的，就另当别论了。到这一步，最常出的岔子就是，报价发过去，客人没有异议，选几款产品要你做样品pi, 做好了，发过去，客人就没反应了，眼看半熟的鸭子飞了，很是痛心，于是乎，隔三岔五发个邮件去催，结果还是单相思。 这种情况，如果催的太急了，客人会感觉，是不是你东西卖不出去了，好不容易逮到我，就要塞给我，适得其反，如果催的不急，又怕时间长了，节外生枝，客人找到更合适的供应商，所以尺度的把握很重要。我的做法是，给客人做了样品PI,给客人留一周左右的时间，因为