五星级酒店英语大全!
company 陪伴，同伴
single room 单人房
double room 双人房
intend 想要，打算
party （参加共同活动的）一批，一组，一组人date 日期，日子
kind 种，类
bath 浴室
shower 淋浴
suite （一套）房间
deluxe 豪华的
presidential 总统的，总统职务的
available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地
name 名字，姓，姓名，名称
address 地址
the phone number 电话号码
be able to 能，会
guarantee 保证，担保，包，管
occupancy 占有，占用
peak 最高的，高峰的
arrival 到来，到达
departure 启程，离开，出发
book 预定，定
hotel 旅馆
offer 提出，提供
discount 折扣
vacancy 空，空房间
solid 全部地
be full up 全满
include 包括，包含
major 较大范围的，主要的
international 国际的，世界的
provide with 提供
mini-bar 小冰柜
sort 种类，类别
price 价格，价钱
dollar 美元
service 服务，服侍
of course 当然
rate 价格，费用
tax extra 另加税金
look forward to 期待，希望
receive 接待，接见，欢迎
guest 旅客，宿客
welcome to 欢迎到来
bellboy 行李员，旅客服务员
madam 夫人，女士，太太
trip 旅行，旅程
take care of管理，照看
baggage 行李，
carry 运送，手提
suitcase 手提箱，衣箱lead 带领，引领，领路
give sb.a hand帮...的忙
allow 允许，准许
wish 愿，希望
pleasant 令人愉快的，舒适的
enjoy 享受
a good time 快乐时光
pleasure 快乐，愉快，高兴
not at all 不用谢，没关系
mention 提及，提到
registration登记，注册
at one's service 为...服务
behind 在后面，在...背后
remember 记住，记得
return 送还，还归
firmly 稳固地
go to bed 上床睡觉
check 检查，核对
list 名单，一览表
fill to 填写
form 表格
have a look 看一看
passport 护照
mind 介意，反对
fill out 填写
prepare 准备，预备
key card 出入证
seat 座位
file 档案
identification身分的证明
straight 马上，立刻
separately 单独地
opposite 在...的对面
gift 礼品，礼物
elevator [美]电梯
directly 直接地
straight 笔直的
traffic 交通
distance 直接地
intersection 交叉点，十字路口
suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者
famous 著名的，出名的
tourist attraction 旅游胜地
history 历史
direction 方向，方位
well-known 出名的，众所周知的
scene 景色，景象
attractive 有吸引人的，引起兴趣的interest 兴趣
dynasty 王朝，朝代
classical 古典的
exquisite 精致的，精巧的
artistic value 艺术价值
chance 机会
feast one's eyes让某人一包眼福
typical 典型的，代表性的
pearl 珍珠
The Jade Buddha Temple 玉佛寺
what's more 另外
construction建造，构造，结构magnificent 壮丽的，宏伟的
enjoy 欣赏，喜爱
stamp 邮票
stick 粘贴，张贴
envelope 信封，封套
sticker 背后有粘胶的标签
ticket 票
airline 航空公司
wonder 想知道
consider 考虑，细想
in advance 预先
economy 经济
time-table 时刻表
flight 班机
airport 机场
国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座
in order 妥当，就绪
suppose 猜想，料想，想象
matinee 日戏
dress circle戏院的二楼厅
cancel 取消
except 除...之外
performance 演出
acrobatic 杂技的
prefer 更喜欢
exchange 兑换，（货币）交换
bill 钞票，纸币
currency 货币
according to根据...所说，按照equivalent 相等的，相当的
note 纸币
sign 签名，署名
exchange memo 兑换水单
counter 柜台
prohibit 禁止，阻止
government 政府
information 信息
bottom line 底线
endorse 在（支票等）背面签名，背书signature 签名，署名
top line 头一行
receipt 收据，收条
amount 数额purchase 买，购买，购置，所购物countersign 副署，连署
in duplicate（正副）一式两份
policy 政策，方针
understand 懂，理解
awfully 非常，很
describe 描绘，叙述，形容
apologize 道歉
trouble 麻烦，烦恼
manager 经理
solve 解决
carelessness粗心，疏忽，粗枝大叶advise to 劝...
inconvenience 不方便
toilet 洗室
sincerely 真诚地，诚恳地，真挚地previous 先的，前的
occupant 占有人，占用者，居住者access 进入
responsible 有责任的，（应）责任的necklace 项圈，项链
safety box 保险柜
arrange 安排
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noise 噪音，嘈杂声
several 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
housemaid 客房服务员
release 再出租
measure 措施，方法
understaffed人员太少的，人员不足的accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
reservation desk 预定处
room with bath 带有浴室的客房
room with good ventilation 通风良好的客房single room 单人间
suite 套间
telephone operator 总机接线员
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noise 噪音，嘈杂声
several 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
housemaid 客房服务员
release 再出租
measure 措施，方法
understaffed人员太少的，人员不足的accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
reservation desk 预定处
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好的客房single room 单人间
suite 套间
telephone operator 总机接线员
国外生活必备英文词汇全搜索－饮食篇1
餐具：
coffee pot 咖啡壶
coffee cup 咖啡杯
paper towel 纸巾
napkin 餐巾
table cloth 桌布
tea -pot 茶壶
tea set 茶具
tea tray 茶盘
caddy 茶罐
dish 碟saucer 小碟子
rice bowl 饭碗
chopsticks 筷子
soup spoon 汤匙
knife 餐刀
cup 杯子
glass 玻璃杯
mug 马克杯
picnic lunch 便当
fruit plate 水果盘
toothpick 牙签
中餐：
bear's paw 熊掌
breast of deer 鹿脯
beche-de-mer; sea cucumber 海参sea sturgeon 海鳝
salted jelly fish 海蜇皮
kelp, seaweed 海带
abalone 鲍鱼
shark fin 鱼翅
scallops 干贝
lobster 龙虾
bird's nest 燕窝
roast suckling pig 考乳猪
pig's knuckle 猪脚
boiled salted duck 盐水鸭preserved meat 腊肉
barbecued pork 叉烧
sausage 香肠
fried pork flakes 肉松
BAR-B-Q 烤肉
meat diet 荤菜
vegetables 素菜
meat broth 肉羹
local dish 地方菜
Cantonese cuisine 广东菜
set meal 客饭
curry rice 咖喱饭
fried rice 炒饭
plain rice 白饭
crispy rice 锅巴
gruel, soft rice , porridge 粥—noodles with gravy 打卤面
plain noodle 阳春面
casserole 砂锅
chafing dish, fire pot 火锅
meat bun 肉包子
shao-mai 烧麦
preserved bean curd 腐乳
bean curd 豆腐
fermented blank bean 豆豉
pickled cucumbers 酱瓜
preserved egg 皮蛋
dried turnip 萝卜干
西餐与日本料理：
menu 菜单
French cuisine 法国菜
today's special 今日特餐
chef's special 主厨特餐
buffet 自助餐
fast food 快餐
specialty 招牌菜
continental cuisine 欧式西餐aperitif 饭前酒
dim sum 点心
French fires 炸薯条
baked potato 烘马铃薯
mashed potatoes 马铃薯泥
omelette 简蛋卷
pudding 布丁
pastries 甜点
pickled vegetables 泡菜
kimchi 韩国泡菜
crab meat 蟹肉
prawn 明虾
conch 海螺
escargots 田螺braised beef 炖牛肉bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋
over 煎两面荷包蛋
fried egg 煎蛋
over easy 煎半熟蛋
over hard 煎全熟蛋
scramble eggs 炒蛋
boiled egg 煮蛋
stone fire pot 石头火锅
sashi 日本竹筷
sake 日本米酒
miso shiru 味噌汤
roast meat 铁板烤肉
sashimi 生鱼片
butter 奶油
冷饮：
beverages 饮料
soya-bean milk 豆浆
syrup of plum 酸梅汤
tomato juice 番茄汁
orange juice 橘子汁
coconut milk 椰子汁
asparagus juice 芦荟汁
grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁
ginger ale 姜汁soft drink 汽水
coco-cola (coke) 可口可乐
tea leaves 茶叶
black tea 红茶
jasmine tea 茉莉(香片)
tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶
honey 蜂蜜
chlorella 绿藻
soda water 苏打水
artificial color 人工色素
ice water 冰水
mineral water 矿泉水
distilled water 蒸馏水
long-life milk 保久奶
condensed milk 炼乳; 炼奶
cocoa 可可
coffee mate 奶精
coffee 咖啡
iced coffee 冰咖啡
white coffee 牛奶咖啡
black coffee 纯咖啡
ovaltine 阿华田
chlorella yakult 养乐多
essence of chicken 鸡精
ice-cream cone 甜筒
sundae 圣代; 新地
ice-cream 雪糕
soft ice-cream 窗淇淋
vanilla ice-cream 香草冰淇淋
ice candy 冰棒
milk-shake 奶昔
straw 吸管
国外生活必备英文词汇全搜索－饮食篇2 水果：
pineapple 凤梨
watermelon 西瓜
papaya 木瓜
betelnut 槟榔
chestnut 栗子
coconut 椰子
ponkan 碰柑
tangerine 橘子
mandarin orange 橘
sugar-cane 甘蔗
muskmelon 香瓜
shaddock 文旦
juice peach 水蜜桃
pear 梨子
peach 桃子
carambola 杨桃
persimmon 柿子
apple 苹果
mango 芒果
fig 无花果
water caltrop 菱角
almond 杏仁
plum 李子
honey-dew melon 哈密瓜
loquat 枇杷
olive 橄榄
rambutan 红毛丹
durian 榴梿
strawberry 草莓
grape 葡萄
grapefruit 葡萄柚
lichee 荔枝
longan 龙眼
wax-apple 莲雾
guava 番石榴
banana 香蕉
熟菜与调味品：
string bean 四季豆
pea 豌豆
green soy bean 毛豆
soybean sprout 黄豆芽
mung bean sprout 绿豆芽
bean sprout 豆芽
kale 甘蓝菜
cabbage 包心菜; 大白菜
broccoli 花椰菜
mater convolvulus 空心菜
dried lily flower 金针菜mustard leaf 芥菜
celery 芹菜
tarragon 蒿菜
beetroot, beet 甜菜
agar-agar 紫菜
lettuce 生菜
spinach 菠菜
leek 韭菜
caraway 香菜
hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红
lettuce 莴苣
asparagus 芦荟
bamboo shoot 竹笋
dried bamboo shoot 笋干
chives 韭黄
ternip 白萝卜
carrot 胡萝卜
water chestnut 荸荠long crooked squash 菜瓜
loofah 丝瓜
pumpkin 南瓜
bitter gourd 苦瓜
cucumber 黄瓜
white gourd 冬瓜
gherkin 小黄瓜
yam 山芋
taro 芋头
beancurd sheets 百叶
champignon 香菇
button mushroom 草菇
needle mushroom 金针菇
agaricus 蘑菇
dried mushroom 冬菇
tomato 番茄
eggplant 茄子
potato, spud 马铃薯
lotus root 莲藕
agaric 木耳
white fungus 百木耳
ginger 生姜
garlic 大蒜
garlic bulb 蒜头
green onion 葱
onion 洋葱
scallion, leek 青葱
wheat gluten 面筋
miso 味噌
seasoning 调味品
caviar 鱼子酱
barbeque sauce 沙茶酱
tomato ketchup, tomato sauce 番茄酱mustard 芥茉
salt 盐
sugar 糖
monosodium glutamate , gourmet powder 味精vinegar 醋
sweet 甜
sour 酸
bitter 苦
lard 猪油
peanut oil 花生油
soy sauce 酱油
green pepper 青椒
paprika 红椒
star anise 八角
cinnamon 肉挂
curry 咖喱
maltose 麦芽糖
糖与蜜饯：
dried beef slices 牛肉片
dried pork slices 猪肉片
confection 糖果
glace fruit 蜜饯
marmalade 果酱
dried persimmon 柿饼
candied melon 冬瓜糖
red jujube 红枣
black date 黑枣
glace date 蜜枣
dried longan 桂圆干
raisin 葡萄干
chewing gum 口香糖
nougat 牛乳糖
mint 薄荷糖
drop 水果糖
marshmallow 棉花糖
caramel 牛奶糖
peanut brittle 花生糖
castor sugar 细砂白糖
granulated sugar 砂糖
sugar candy 冰糖
butter biscuit 奶酥
rice cake 年糕
moon cake 月饼
green bean cake 绿豆糕
popcorn 爆米花
chocolate 巧克力
marrons glaces 糖炒栗子
国外生活必备英文词汇全搜索－饮食篇3 牛排与酒：
breakfast 早餐
lunch 午餐
brunch 早午餐
supper 晚餐
late snack 宵夜
dinner 正餐
ham and egg 火腿肠
buttered toast 奶油土司
French toast 法国土司
muffin 松饼
cheese cake 酪饼
white bread 白面包
brown bread 黑面包
French roll 小型法式面包
appetizer 开胃菜
green salad 蔬菜沙拉
onion soup 洋葱汤
potage 法国浓汤
corn soup 玉米浓汤
minestrone 蔬菜面条汤
ox tail soup 牛尾汤
fried chicken 炸鸡steak 牛排
T-bone steak 丁骨牛排
filet steak 菲力牛排
sirloin steak 沙朗牛排
club steak 小牛排
well done 全熟
medium 五分熟
rare 三分熟
beer 啤酒
draft beer 生啤酒
stout beer 黑啤酒
canned beer 罐装啤酒
red wine 红葡萄酒
gin 琴酒
brandy 白兰地
whisky 威士忌
vodka 伏特加
on the rocks 酒加冰块
rum 兰酒
champagne 香槟
其他小吃：
meat 肉
beef 牛肉
pork 猪肉
chicken 鸡肉
mutton 羊肉
bread 面包
steamed bread 馒头
rice noodles 米粉
fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉
bean thread 冬粉
bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条
instinct noodles 速食面vegetable 蔬菜
crust 面包皮
sandwich 三明治
toast 土司
hamburger 汉堡
cake 蛋糕
spring roll 春卷
pancake 煎饼
fried dumpling 煎贴
rice glue ball 元宵
glue pudding 汤圆
millet congee 小米粥
cereal 麦片粥
steamed dumpling 蒸饺
ravioli 馄饨
1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3、How are you?
您好吗？
Fine, thanks. And you?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？
9、Sorry, I’ve dialed the wrong number.
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
饭店交流用语之祝贺用语
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much). 20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。
21、It’s very kind of you.
谢谢，您真客气。
22、You are welcome.
不用谢。
23、Not at all.
不用谢。
Don’t mention it.
不用谢。
24、It’s my pleasure.
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service.
乐意为您效劳。
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I’m sorry.
很抱歉。
28、Excuse me.
对不起。
29、I’m sorry, It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting.
对不起，让您久等了。
31、Sorry to interrupt you.
对不起，打扰您了。
32、I’m sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That’s all right.
没关系。
35、Let’s forget it.
算了吧。
饭店交流用语之征询和指路用语
36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you.
我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的吗？
39、Just a moment, please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course.
当然可以。
上楼/下楼。
42、It’s on the second (third) floor.
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？
This way, please.
请这边走
Turn left /right.
往左转/右转。
45、It’s in the lobby near the main entrance.在大厅靠近大门。
46、It’s in the basement at the end of the corridor.
在地下室走廊尽头。
饭店交流用语之提醒和告别用语
47、Mind/(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don’t leave a nything behind.
请别遗忘您的东西。
50、Don’t worry.
别担心。
51、Take it easy.
放心好了。
52、Please don’t smoke here.
请不要在这边抽烟。
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night.
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！
饭店交流用语之前厅和客房部用语
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier’s desk over there.
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Housekeeping, may I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away.
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician( doctor, ……) 我给您请电工（大夫……）。
餐饮部：
11、Sit down, please. Here is the menu.
请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的账单，请签字。
饭店交流用语之销售用语
005-1-4 15:40:12
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent ) discount.我们给您九折优惠。
4、We’ll offer tour guides complimentary breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
6、May I introduce myself?
7、May I present you a litter souvenir?
请接受我们的一点小纪念品。
8、L et’s drink to our friendship!
为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chinese food?
您喜欢中国菜吗？
12、What do you think of our service?
您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations.
这是违反饭店规章制度的。
15、In our hotel we don’t accept tips.
我们饭店是不收小费的。
It’s our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for the damage.
您必须赔偿。
17、Thank you for telling us about it.
谢谢您告诉我们
I’ll look into the mater right away.
我马上去处理这件事情。
18、I assure you it wont happen again.
我保证此类事情不会再发生。
19、Please don’t worry, sir (madam)
先生（夫人），请不必担心。
I will send someone up to your room right away. 我马上派人到你的房间去。
20、I can’t guarantee anything, but I’ll try my best.
我不能保证，但我会尽力而为。
21、What can I show you.
您要买什么？
22、How do you like this fashion (color, size, design )?
您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.
这种颜色的特大号已经卖完了。
Please try us again tomorrow.
请明天再来看看。
24、They are altogether 175(one hundred and seventy-five) Yuan. You may pay in cash or with credit card.
您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste.
您真会买东西，眼力真好。
宾馆英语之预订房间
1．I'd like to book a double room for Tuesday next week．
下周二我想订一个双人房间。
2．What's the price difference？
两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 ollars per night．
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．
我想我还是要阳面的吧。
5．How long will you be staying？
您打算住多久？
6．We'll be leaving Sunday morning．
我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．
我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？
请问房费多少？
11．The current rate is＄ 50 per night．
现行房费是50美元一天。
12． What services come with that？
这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I'll take it．听起来还不错。这个房间我要了。
14． By the way， I'd like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。
Dialogue A
A：Room Reservations．Good afternoon．
B：I'd like to book a double room for Tuesday next week．
A：That's fine， sir． A double room for Tuesday，September12th， with a front view or rear view？B：What's the price difference？
A： A double room with a front view is 140 dollars
per night．
B：I think I'll take the one with a front view then．
A： How long will you be staying？
B： We'll be leaving Sunday morning．
A： That will be five nights， sir．Thank you very much，and we look forward to seeing you next Tuesday．
B： Good． That's all settled then． Good-bye．A： Good-bye．
Dialogue B
A：Advance Reservations．Can I help you？
B：Yes，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
A： Yes， we do have a single room available for those dates．
B： What is the rate， please？
A： The current rate is＄50 per night．
B： What services come with that？
A： For＄50 you'll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday．
B： That sounds not bad at all．I'll take it．A：Very good． Could you tell me your name， sir，please？
B： Yes， it is Moore．
A： How do you spell it， please？
B： It's M-O-O-R-E．
A：M-O-O-R-E．And what is your address，please？B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．
A： Excuse me， sir， but could you speak a little more slowly，please？
B：Sure，no problem．It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？
A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．
B： That's right．
A： What about your telephone number？
B：（601） 264-9716． By the way， I'd like a quiet room away from the street if that is possible．A：A quiet room away from the street is preferred．O．K．．We'll mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．
B：Thank you and good-bye．
A：Good-bye．
Words and Expressions
settle v．解决
available a．可得到的，有用的Mississippi n．密西西比（美国州名）
宾馆英语之在宾馆门口
15．Welcome to our hotel．
欢迎光临。
16．So you have got altogether four pieces of baggage？
您一共带了4件行李，是不是？
17． Let me have a check again．
让我再看一下。
18．The Reception Desk is straight ahead．
接待处就在前面。
19．After you, please．
你先请。
20．Excuse me, where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？
21．There is a shop on the ground floor．
一楼有个商店。
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？
也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．
有个柜台出售各种各样的纪念品。
25．Excuse me, where is the restaurant？
劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？
我们有中餐厅和西餐厅，你愿意去哪个？
27．I'd like to try some Chinese food today．今天我想尝尝中国菜。
Dialogue A
（A car pulls up in front of Huatian Hotel and a doorman
（A） goes forward to meet the guests B and C, opening the door of the car for them．）
A：Good evening，sir and madam．Welcome to our hotel．
Mr Bell（B）: Thanks．Good evening．
A：（Opening the trunk, taking out the baggage and looking at the name on the baggage tags）I'm the doorman, sir． So you have got altogether four pieces of baggage？
B： Er． Maybe five, Margaret（C）？
A：Five？Oh, sorry． Let me have a check again．C：Oh，no，Henry．Always poor memory！We've got only four．
B：I see．
（To the doorman） Sorry，boy． You're right． Four pieces．
A： Never mind, sir． The Reception Desk is straight ahead．After you，please．
B：Yes，thank you．
A： Excuse me． Where can I buy some cigarettes？B： There is a shop on the ground floor． It sells both Chinese and foreign cigarettes．
A：Can I also get some souvenirs there？
B：Yes, sir．There is a counter selling all kinds of souvenirs．
A： By the way, where is the men's room？
B：There is one at the end of the corridor．A：Thank you．
B： You are welcome．
Dialogue C
A：Excuse me, where is the restaurant？
B：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？
A：I'd like to try some Chinese food today．B： The Chinese restaurant is on the second floor．A： What are the hours at the restaurant？
B：Breakfast 6: 0 to 9: 00 a.m. ; Lunch 11: 30 a.m. to2: 00 p．m. ; Dinner 5: 30 to 9: 00 p.m. A：Thank you．
B： You're welcome．
Words and Expressions
cigarette n．香烟、纸烟
souvenir n．纪念品，纪念物
corridor n．走廊
宾馆英语之在接待处 1
28．I want a double room with a bath．
我要一间有浴室的双人房。
29．How much a day do you charge？
每天收费多少？
30．It is hundred yuan a day including heating fee， but excluding service charge．
一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable．
收费十分合理。
32．How long do you intend to stay in this hotel？
您准备住多久？
33．Have you got through with the check－in procedure？
你是否已经办妥住宿登记手续？
34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance for him．
请填好并预付一百元钱。
36．This is a receipt for paying in advance．Please keep it．
这是预付款收据，请收好。
37．Have you any vacant（spare） room in the hotel？
旅馆里有空余房间吗？
38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room．
对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon， my room number is 321．Any mail for me？
下午好！我的房号是321。有我的信吗？
40．Yes．You have two letters and one telegram，also a message was left by a lady before one hour．
有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U．S．A．by airmail．
我要寄一封航空信到美国。
42．How much do I have to pay for you？
我要付多少钱？
43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．
通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。
Dialogue A
（A：Receptionist B：Guest）
B： I want a double room with a bath．How much aa day doyou charge？
A： It is a hundred yuan a day including heating fee but excluding service charge．
B：It's quite reasonable．
A：How long do you intend to stay in this hotel？
B：I shall leave in a fortnight（half a month）．
A：Have you got through with the check－in procedure？
B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？
A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．
B：All right． This is one hundred yuan to pay for my reservation．
A：Thank you．This is a receipt for paying in advance．Please keep it．
Dialogue B
B： Have you any vacant（spare） room in the hotel？
A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．
B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？
A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．
B： Could you tell me how many kinds of rooms do you have？A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．
B：Oh，I see．Thanks．
A：You are welcome．
Dialogue C
（A： Guest B： Receptionist）
A：Good afternoon，my room number is 321．Any mail for me？
B：Yes．You have two letters and one telegram，also a message was left by a lady before one hour．
A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．
B： OK．Wait for moment．… Here is your party．
A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？
B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．
A：Oh，I see．Thank you very much．
Words and Expressions
heating fee 供暖费
exclude vt．把……排除在外
reasonable a．（价钱）公道的，不贵的
fortnight n．十四日，两星期
procedure n．过程，步骤，程序
check－in procedure 住宿登记手续
registration n．登记，注册
宾馆英语之在接待处 2
2005-1-18 22:34:50
44．Yes， we do have a reservation for you．
对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for you？
请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER？
“房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on．
过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure．
您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is＄90．
房间在14层，每天的房费是90美元。
51． Please make sure that you have it with you all the time．
请务必随时带着它。
52． My business negotiation has progressed much more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend my stay at this hotel for two days．54．I'll take a look at the hotel's booking situation．
我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another gentleman．
我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all．
没问题。
Dialogue A
A： Good morning, sir. Can I help you？
B：Good morning！I have a reservation for a single room with a bath here.
A： May I have your name, sir, please？
B：Bradley,John Bradley.
A：Just a moment, sir, while I look through our list.Yes,we do have a reservation for you, Mr. Bradley.Would you please fill out this form while I prepare your key card for you？
B：Yes.Can I borrow your pen for a minute, please？
A：Sure.Here you are.
B：What should I fill in under ROOM NUMBER？
A： You can just skip that. I'll put in the room number for you later on.
B：（After he has completed the form） Here you are.I think I've filled in everything correctly.
A： Let me see…name, address, nationality,for war ding address, passport number, place of issue, signature and date of
departure.Oh,here,sir.Your forgot to put in the date of your departure. Here let me fill it in for you.You are leaving on…？
B：Ocrober 24.
A：Now everything's in order.And here is your key,Mr.Bradley.Your room number is 1420. It is on the14th floor and the daily rate is＄90.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it.Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.You also need to show it when you collect your key from the Information Desk.
B： OK.I'll take good care of it.
A： And now if you are ready,Mr.Bradley, I'll call the bell-boy and he'll take you to your room.
B： Yes, I'm ready.Thank you.
A：I hope you enjoy your stay with us.
B：I'll try.
Dialogue B
A：Good morning！Can I help you？
B：Good morning！ I'm Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at this hotel for two days.
A： I'll take a look at the hotel's booking situation. Yes, sir,I'm glad that we'll be able to accept your extension re－quest.But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.You gentle-man.Is that acceptable to you？
B： Yes, that's no problem at all.
A： Let me see… room 1111 Will be vacant. How about room1111？
B：That is fine.
A：When would you like to move tomorrow？
B： I don't know.
A：The new occupant will be checking in a little after twelve.
B： That means I have to move out before 12. Let me see. I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So I'm going to have to do it before I go to the negotiation.Well,I think I will move at 9o'clock.
A： Good.I will send a bellboy to your room and help youwith your luggage at 9 o'clock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.
B：I will.Thank you very much.
A：Goodbye.
Words and Expressions
nationality n．国籍
forward v．发送，寄发
for warding address 转投地址
passport n．护照
place of issue 发照地点
signature n．签名
departure n．离开
regulation n．规章，规定，条例
negotiation n．谈判；磋商
extension n．延长日期
宾馆英语之应接服务员
2005-1-8 12:33:12
59．Is this everything， sir？
这是全部东西吗，先生？
60．Here's the light switch．
这是电灯开关。
61．Here's the closet and there's the bathroom．
这儿是壁柜。这儿是洗澡间。
62． Will there be anything else， sir？
还有什么事吗，先生？
63． Well，if you need anything else，please call room service．
噢，如果你有什么事，请叫房间服务。
64． Let me help you with your luggage．
我来帮您拿行李。
65．It's very kind of you to do so．
你这样做使我很感激。
66．What's your room number， please？
请问您的房间号码？
67． And by the way， could I have a look at your room card？
顺便问一句，我可以看一下您的房卡吗？
68．How do you like this room？
您觉得这个房间怎么样？
69．It's also quite spacious．房间也很宽敞。
70． Do you mind if I put your luggage by the wardrobe？
我把您的行李搁在衣柜旁边好吗？
71．By the way， could you tell me about your hotel service？
顺便问问，你能不能给我讲一下宾馆服务的情况？
Dialogue A
Bellboy： Is this everything， sir？
Visitor：Yes，that's everything．
Bellboy：Follow me，please．
Visitor：Thanks．
Visitor：Oh， can you change a twenty？
F． C．：Yes，sir．
Visitor：Three fives and five ones， please．F．C．： Yes， sir．
Bellboy： Here we are， sir．
Here's the light switch．
Visitor： Fine．
Bellboy： Here's the closet and there's the bathroom．
Visitor：Great！ I want to wash up．
Bellboy： Will there be anything else， sir？Visitor：No，thanks． I think I'm OK．
Bellboy：Well，if you need anything else，please call room service．
Visitor：Thank you．Here you are．
Dialogue B
（A： Bellman B： Mr and Mrs Smith）
A： Good afternoon， sir and madam． I'm the bell man here．
B：Good afternoon．
A：Very nice to see you here． Let me help you with your luggage．
B：It's very kind of you to do so．
A： What's your room number， please？And by the way，could I have a look at your room card？
B：Oh，yes．This morning my secretary made a reservation and filled in the registration form for me． He told me that my room number was 302．
A：I see．Now please follow me．
（After entering the room）
A：Sir and madam，how do you like this room？It's just facing the Shanghai gymnasium．It's also quite spacious．
B：It's very cozy．I like it very much．
A： Do you mind if I put your luggage by the wardrobe？
B： It's OK．Thank you very much．
A： Sir and madam， if you need something， just call me over the phone or press the button over there．
Dialogue C
（When me bell man is leaving the room，Mr．Brown asks him to introduce something about their service．）
A：By the way，could you tell me about your hotel service？
B： Certainly sir．Our hotel is a modern garden hotel of three star grade consisting of a group possesses 199 international－stand arddouble rooms， 4 suites and 2 deluxe suites． All of the mare well－furnished．
A：How about other services？
B： Available at the hotel is a variety of Chinese，Japanese and Western food restaurants，in addition to a complete set of service facilities including ballroom， physical fitness center， squash， billiard room， beauty salon，sauna，swimming pool， bar， shopping arcade and taxi service，etc．
A：It sounds great．I'd like to have a brochure of your hotel．Where could I get one？
B：You can get it from the Reception Desk．If you don't mind， I'll come up again and offer you one．
A：Good．That's very kind of you．By the way，what about the daily service hour of the dining －room？
B： From 7∶00 a． m． till 10∶00 p．m．， nearly serving all day long．
A：When will the bar and cafe open？
B：From 3∶00 p．m．till midnight．And then，you might keep your valuables at the hotel's vault．
A：You give very good service in your hotel．Thank you a lot．
Words and Expressions
F．C．=front desk clerk 前台职员
Shanghai Olympic Hotel 上海奥林匹克饭店gymnasium n．体育馆
spacious a．宽敞的
cozy a．舒适的
wardrobe n．衣橱，衣柜
consist（of） v．由……组成；包含
storied a．有……楼层的
octagonal a．八角形的
furnish vt．装备；布置（房间）
well－furnished （房间）布置得好
available a．可得到的
variety n．种类；多样化
in addition to 另有，还有
facility n．设备
physical fitness 健身房
squash courts （squash=tennis）网球场
billiard n．弹子
beauty salon 美容室
sauna n．桑拿浴室
arcade n．商场
brochure n．小册子
valuables n．贵重物品
vault n．保管库（贵重物品储藏处）
宾馆英语之在问讯处 1
2005-1-4 15:39:14
72．Is there any place in the hotel where we can amuse our－selves？
旅馆里有娱乐场所吗？
73．If you want to take a walk， you can go to the garden．
如果您想散步，可以去花园。
74．There is a recreation centre on the ground floor．75． You can play billiards，table tennis，bridge，and go bowl－ing．
您可以去打打台球、乒乓球、桥牌和保龄球。
76．Is there a place where we can listen to some music？
有听音乐的地方吗？
77． There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode rnmusic，while having some Chinese tea or other soft drinks．
有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。
78． Would you please tell me the daily service hours of the dining room？
请告诉我餐厅每天的服务时间，好吗？
79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．
从早上七时一直到晚上十时，几乎全天供应。
80． When will the bar and cafe open？
酒吧和咖啡馆什么时间开放？
81．From 3∶00 p．m．till midnight．
从下午三点到晚上十二点。
82．Does the guest house offer any other service？
宾馆里还有哪些服务项目？
83．We have a barber shop， a laundry， a store，post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on．
我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。
84．It's jolly good！
这太好了！
脏衣服送到哪里去洗？
Dialogue A
A：Is there any place in the hotel where we can amuse our－selves？
B：If you want to take a walk， you can go to the garden． Itis very relaxing there．
A： That sounds good．But is that the only place to go？
B： No， sir． There is a recreation centre on the ground floor．You can play billiards， table tennis， bridge，and go bowling．
A：Is there a place where we can listen to some music？
B：Yes，sir．There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and modern music， while having some Chinese tea or other soft drinks．
A：Oh，great！Thank you very much．
B：It's a pleasure．
Dialogue B
（A： Receptionist B： Guest）
B：Would you please tell me the daily service hours of the dining room？
A：Certainly．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．
B： When will the bar and cafe open？
A：From 3∶00 p．m．till midnight．
B： Does the guest house offer any other service？
A：Oh， we have a barber shop， a laundry，a store，post and telegram services，a newspaper stand，a billiard，table tennis，video games and so on．B： It's jolly good！
A：You may have your shopping and amusements there．
B：Thank you for your concern．Can I get a tourist map in the hotel？
A：Yes， you may go to the lobby and buy it from the news-paper stand there． With the map， you can find your way around．
B： Good．And where can I have my laundry done？
A：There's a plastic bag in the bathroom．Just put your laundry in it．It will be picked up after I make the bed every morning．Here is the room key．
B： Do I keep the key？
A：At the service counter，there are attendants on duty all day．Please leave the key with the service counter when you go out．
B：Yes，I know． Thanks．
A： And then， you might keep your valuables：diamonds，necklace，ear－rings，etc．，in the vault of the guest house．
B：You give very good service in this guest house．Thank you a lot．
A：Thank you， Mr．Taylor．I hope you will enjoy staying here．In the mean time， the hot water supply in this guest house is from 6∶00 a．m．up to 12∶00 p．m．
B：Oh，that sounds good． I feel like taking a bath right now．I'm used to having a bath at 9 o'clock every morning．
A：If you please．In the batnroom， everything has already been prepared， such as toilet soaps，towels， bathing towels， bathrobes， slippers，toilet paper， shampoo，combs，brushes， shavers，an ashtray and bathing caps．
B：Thank you for your information．
amuse vt．给……娱乐；逗……乐
bowling n．保龄球
vedio a．图像的
game n．游戏
jolly a．极好
amusement n．娱乐
concern n．v．关心，涉及；关于
lobby n．门廊；门厅
valuable n．值钱物 a．值钱的
diamond n．钻石、金刚石
necklace n．项圈，项链
ring n．戒指
vault n．（银行）保险库
supply v．供应
bathing towel 浴巾
bathrobe n．浴衣
slipper n．拖鞋
shampoo n．洗发液（香波）v．洗头
ashtray n．烟灰缸
shaver n．电动剃刀
宾馆英语之在问讯处 2
2004-12-19 13:22:02
86．Madam．What can I do for you？
夫人。我能为您做些什么？
87．I'm looking for a man whose name is John．88．Could you tell me his room number， please？
请问他的房间号码是多少？
89．I suppose it is 735．
我想他的房间号码是735号。
90．By the way， please show me where the lift is？
顺便请指点我电梯在什么地方？
91．I need some information about touring Hangzhou．
我想了解关于游览杭州的情况。
92． There are two trains going to Hangzhou every morning，No．49 and No．79．
每天早晨有两列火车到杭州，49次列车和79次列车。
93．What time does this train leave？
这列火车什么时间发车？
94． Could you get me two tickets for tomorrow here？
你能否在这儿卖给我两张明天的车票？
95．I'm looking for a friend， Mr．Brown． Could you tell me if he is in the hotel？
我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？
96．Just a minute，please．I'll see if he is registered．
请稍等片刻，我看看他是否登记了。
97．They are in suite 705． Let me phone him．
他们住在705号套房，我来给他打电话。
98．Mr．Brown said he's waiting for you in his room．
布朗先生说他在房间里等您。
Dialogue A
A： Good afternoon， Madam．What can I do for you？
B： Good afternoon．I'm looking for a man whose name is John．
A：Could you tell me his room number，please？B： I suppose it is 735．
A： Please wait a moment． Let me phone him…Mr． John said he's waiting for you in his room．
B： Thank you very much．By the way， please show me where the lift is？
A：I'll tell you how to get there．This way，please…
B： Thank you．
A：It's my pleasure．
Dialogue B
（A： Receptionist B： Mr Brown）
A：Good morning，sir．Anything I can do for you？
B：Good morning．I need some information about touring Hangzhou．
A：There are two trains going to Hangzhou every morning，
No．49 and No．79．Which one do you prefer？B： Which is earlier？
A：No．49．This train goes to Guangzhou，and it stops at Hangzhou．
B：What time does this train leave？
A：At 9∶45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon．
B：Good，I'll take this one．Could you get me two tickets for tomorrow here？A：Sorry，sir．Please go to the Shanghai Travel Service Agency in our hotel．It's on the ground floor．
B：Oh，I see．Thanks．
Dialogue C
（A：Receptionist B：Mr Miller）
A：Good afternoon．What can I do for you？
B：Good afternoon．I'm looking for a friend．Mr．Brown．
Could you tell me if he is in the hotel？
A：Mr．Brown？Just a minute，please．I'll see if he is registered．
（The Receptionist looks over the register）
A：Brown，Mr．Brown？There are a lot of Browns here today…Mr．Charles Brown，Mr David Brown…
B：Mr．Johnson Brown from Chicago．Isn't he staying at thishotel？
A：Oh，yes，here's his name Mr．and Mrs． Johnson Brown and family．They are in Suite 705．Please wait a moment，let me phone him…Mr．Brown said he's waiting for you in his room．
B：Thank you．Would you please show me where the lift is？
A：OK．Step this way，please．Here it is．
B： Thank you．
R：It's my pleasure．
Words and Expressions
register n．登记簿
Chicago n．芝加哥（美国城市）
lift n．电梯（英）
酒店工作常用的英语
顾客： 请问贵酒店位于哪里？ How about your hotel’s location? 请问贵酒店是几星级的？ What’s the level of your hotel? 请问贵酒店有什么设施？ How about your hotel’s facilities? 请问贵酒店有什么房间类型？ What kind of room do you have? 请问贵酒店有接车服务吗？ Does your hotel have pick-up service? 请问贵酒店有没有免费接机服务？ Do you have a transfer service from airport to hotel free of charge? 我想预定客房。 I’d like to make a reservation. 我想订一个房间，五月2号到4号，请问你们还有空房吗 I need a room for three days from May 2 to May 4. Do you have any vacancies? 我想更改／取消预订。 I’d like to change/cancel a re servation. 我将会较晚到本酒店，但请为我保留预订 I’ll arrive late, but please keep my reservation. 我想延住多两天，直到9号 I’d like to extend it for two more nights until the 9th. 服务员： 我们酒店位于市镇。本酒店离咸阳机场30分钟车程，到西安火车站只需15钟车程。Well, our hotel located in 。。。town, 。。。. The hotel is only 30 minutes from Xianyang airport and 15 minutes to Xi’an railway station ，by car. 本酒店是五星级的酒店。 Our hotel is a five-star hotel. 本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场。 We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool and shop prince。. 我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。 We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms. 请问需要预订哪一类型的房间？ May I have the room type, please? /What kind of room would you like to reserve? 请问您需要订哪一天？什么时候入住及退房？/请问您打算逗留多长时间？/请问大概什么时候到酒店，先生？ Which dates would you like to book? When will you check in and check out?/ How long will you stay in our hotel?/ What time do you expect to arrive , Sir?
五星级酒店英语大全!
company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算 party （参加共同活动的）一批，一组，一组人date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite （一套）房间 deluxe 豪华的 presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地 name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会 guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达 departure 启程，离开，出发 book 预定，定 hotel 旅馆 offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱lead 带领，引领，领路 give sb.a hand帮...的忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的，舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快，高兴 not at all 不用谢，没关系 mention 提及，提到 registration登记，注册 at one's service 为...服务 behind 在后面，在...背后 remember 记住，记得 return 送还，还归 firmly 稳固地 go to bed 上床睡觉 check 检查，核对 list 名单，一览表 fill to 填写 form 表格 have a look 看一看 passport 护照 mind 介意，反对 fill out 填写 prepare 准备，预备 key card 出入证 seat 座位 file 档案 identification身分的证明 straight 马上，立刻 separately 单独地 opposite 在...的对面 gift 礼品，礼物 elevator [美]电梯 directly 直接地 straight 笔直的 traffic 交通 distance 直接地 intersection 交叉点，十字路口 suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者 famous 著名的，出名的 tourist attraction 旅游胜地 history 历史 direction 方向，方位 well-known 出名的，众所周知的 scene 景色，景象 attractive 有吸引人的，引起兴趣的interest 兴趣 dynasty 王朝，朝代 classical 古典的
五星级酒店前台专用英语
五星级酒店前厅专用英语 饭店英语基本词汇management 经营、管理 rack rate 市价 package rate包价 group rate 团队价 cashier's desk 兑换处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 form 表格 reservation 预订 reception desk 接待处 house use 酒店使用 executive floor 行政楼层 tip 小费 reservation desk 预订处 luggage office 行李房 spare (形)多余的 postpone (动)延期 cancel (动)取消 traveler’s cheque 旅行支票 pay (动)付款 fill (动)填写 administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 大堂 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费
bill 账单 change money 换钱 procedure 手续、程序 up grade 升级 information desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 ■ 电话服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话 Wake-up call service 叫醒服务 Switchboard 总机 Area code 区号 Extention 分机 receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
酒店翻译常用英语
翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房
酒店宾馆常用英语口语900句
酒店宾馆常用英语口语900句 目录 酒店宾馆常用英语口语900句 (1) 问候客人（一） (1) 问候英语（二） (2) 问候客人（三） (3) 换房续住（四） (7) 问询服务（五） (9) 行服务（六） (12) 总机服务（七） (15) 结账与兑换服务（八） (18) 订票服务（九） (23) 餐饮服务（十） (24) 餐厅服务（十一） (26) 点菜服务（十二） (28) 餐厅值台服务（十三） (31) 结账服务（十四） (32) 酒吧服务（十五） (35) 清扫客房（十六） (41) 客房送餐服务（十七） (42) 赔偿与更换服务（十八） (44) 事物招领服务（十九） (46) 客房维修（二十） (47) 洗衣服务（二十一） (49) 在饭店医务室（二十二） (54) 在饭店购物中心（二十三） (55)
问候客人（一） 1.Good morning，sir. 早上好，先生。 2.Good afternoon，madam. 中午好，太太。 3.Good evening，sir. 晚上好，先生。 4.Good night，madam. 晚安，夫人。 How are you？你好吗？ Fine，thank you，and you？很好，，您呢？ Fine，thanks. 很好，。 5.How do you do？您好？ How do you do！您好！ 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you，sir. 见到您很高兴，先生。 11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫××× 12.Welcome you back，sir. 欢迎您回来，先生。 13.Nice to see you again，madam. 很高兴又见到您，夫人。 14.Goodbye，thank you for coming. Please come again. 再见，感您光临，希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安，祝您休息好。 19.Good night and pleasant dreams. 晚安，祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow.
五星级酒店前厅英语 培训资料handout
前厅英语培训资料20140318 Important sentence 1. Good morning / afternoon / evening and welcome! 早上/中午/晚上好，欢迎光临！ 2. Welcome to Sovereign hotel. 欢迎来君豪酒店! 3. How may I help you? 请问有什么可以帮到您？ 4. Do you have a reservation? 请问您有预定吗？ 5. It’s nice to see you again. 很高兴再次见到您！ 6. You are the most welcome. 不用客气！ 7. Could you speak a little slowly/ loudly? 您可以说慢/大声一点吗？ 8. Wait a moment please. 请您稍等! 9. I’ll ask my manager to handle it. 我去叫我的经理过来 10. Thank you for your waiting. 谢谢您的耐心等待。 11. Have a nice day/ have a nice trip/ have a save trip . 祝您心情愉快！/ 祝您旅途快！/ 祝您一路顺风！ 12. Look forward to seeing you again. 希望再次见到您！ Four basic Patterns of Questions 四种基本疑问句型 正式英语疑问句只有下面四种句型 1、May I ~~? (我可以~~吗？） 自己想知道某些事情时May I 1. May I have your name, please? 请问您叫什么名字？ 2. May I have your telephone number, please? 您的电话是多少？ 3. May I see your identification, please? 请出示您的身份证。 4. May I have your arrival time/ flight number , please? 请告诉我您的到达时间\航班号，好吗？
五星级酒店专用英语
英语分级考试复习提纲 基础级 ? Vocabulary（词汇练习）将空白处译成相应的英文或汉语 1) Words and expressions for daily use(日常用语) after在…之后 assure保证 about关于…… afraid害怕 against与…相对的 anything任何事 beg乞求 b efore在…之前 behind在…后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 c lock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话 dark黑的，暗的 discount折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为…… fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去 half半how…怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour 小时 help帮助 have有 it它 interrupt打扰 know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 me et认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐 number数字 name名字 night夜晚 nice美好的 now现在的 on在…之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的pleasure愉快，荣幸 quarter一刻，季度 regulations规章 r eport报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 s weet甜的 sour酸的 salty咸的 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生 tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too 也… taste品尝，品位 terrible糟糕的 take拿，取 upstairs上楼 week星期 weekend周末 way路 worry担心 will将… wait等待 welcome欢迎 weat her天气 yesterday昨天 year年 2) Greetings 问候 How do you do! Good morning/afternoon/evening! How are you (doing)? Nice to meet/see you! Welcome to Hongfu Hotel! 3) Asking & inquiring 征询用语 Would you like to leave a message? 您需要留口信么？ I beg your pardon? 您能再说一遍么？ What do you think of our service? 您觉得我们的服务怎么样？ May I know your name/room number? 能告诉我您的名字/房号么？ May I take your order now? 现在可以点菜了么？ May I have your signature please?/Please sign here.请签字。
酒店常用英语口语-前厅英语
酒店常用英语口语：前厅部用语 （1）Have you a reservation？ 您预订过吗？ （2）May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （3）Here is your room key. 给您房间钥匙。 （4）Please pay at the cashier's desk over there. 请去那边帐台付款。 （5）Are these your baggage？May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （6）I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 （7）Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 （8）I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 （9）May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （10）I'm sorry，madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （12）How many pieces of luggage do you have？ 请问您有几件行李？ （13）Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？ （14）You can get your money changed at the cashier's Desk.. 您可以去收款处兑换钱。 （15）Could you take a message for her，please？ 你能不能为我给她留信口信？ （16）Just a moment，please，sir. I'll put you through. 请稍等一下，先生。我马上为您接通。 （17）For outside calls，please press 9 first and when you hear the dialing tone，press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 （18）How would you like to make payment，sir. 先生，请问您将如何付款？ （19）Here is your change and receipt，sir. I'll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 （20）The rate of your room will be paid by your host unit while the others
五星级酒店服务英语大全
五星级酒店服务英语大全 国外生活必备英文词汇全搜索,住宿篇1 前台: company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算 party (参加共同活动的)一批，一组，一组人 date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite (一套)房间 deluxe 豪华的 presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的 fully 完全地，彻底地 name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会 guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达 departure 启程，离开，出发 book 预定，定 hotel 旅馆
offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱 show 带领，指引，给看 lead 带领，引领，领路give sb.a hand帮...的忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的，舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快，高兴 not at all 不用谢，没关系 mention 提及，提到
酒店常用英语口语100句
酒店常用英语口语100句 Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Titles(称呼) 8、Are you Mrs.Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white.
怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,Mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、May I take your bag for you? 我可以为你拿你的手提包吗？ 21、May I help you with your suitcase? 我能帮你拿你的箱子吗？ 22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？ 23、Thank you very much. 非常感谢 24、Thanks for the trouble . 麻烦你了 25、It’sv e ry kind of you?
五星级酒店英语大全
国外生活必备英文词汇全搜索－住宿篇1 前台： company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会guarantee 保证，担保，包，管 occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发 book 预定，定 hotel 旅馆 offer 提出，提供discount 折扣 vacancy 空，空房间solid 全部地 be full up 全满include 包括，包含major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱 show 带领，指引，给看 lead 带领，引领，领路 give sb.a hand帮...的 忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的， 舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快， 高兴 not at all 不用谢，没 关系 mention 提及，提到 registration登记，注册 at one's service 为... 服务 behind 在后面，在...背 后 remember 记住，记得 return 送还，还归 firmly 稳固地 go to bed 上床睡觉 check 检查，核对 list 名单，一览表 fill to 填写 form 表格 have a look 看一看 passport 护照 mind 介意，反对 fill out 填写 prepare 准备，预备 key card 出入证 seat 座位 file 档案 identification身分的 证明 straight 马上，立刻 separately 单独地 opposite 在...的对面 gift 礼品，礼物 elevator [美]电梯 directly 直接地 straight 笔直的 traffic 交通 distance 直接地 intersection 交叉点， 十字路口 suggest 建议，提出（意 见，计划）等 popular 受欢迎的，大众 （或某种人）喜爱的 tourist 旅行者，游览 者，观光者 famous 著名的，出名的 tourist attraction 旅 游胜地 history 历史 direction 方向，方位 well-known 出名的，众 所周知的 scene 景色，景象 attractive 有吸引人 的，引起兴趣的 interest 兴趣 dynasty 王朝，朝代 classical 古典的 architecture建筑风格 exquisite 精致的，精巧 的 artistic value 艺术价 值 chance 机会 feast one's eyes让某人 一包眼福 typical 典型的，代表性 的 pearl 珍珠 The Jade Buddha Temple 玉佛寺 what's more 另外 construction建造，构 造，结构 magnificent 壮丽的，宏 伟的 enjoy 欣赏，喜爱 stamp 邮票 stick 粘贴，张贴 envelope 信封，封套 sticker 背后有粘胶的 标签 ticket 票 airline 航空公司 wonder 想知道 consider 考虑，细想 in advance 预先 economy 经济 time-table 时刻表 flight 班机 airport 机场 国外生活必备英文词汇 全搜索－住宿篇2 rear stalls 戏院正方后 座 in order 妥当，就绪 suppose 猜想，料想，想 象 matinee 日戏 dress circle戏院的二楼 厅 cancel 取消 except 除...之外 performance 演出 acrobatic 杂技的 prefer 更喜欢 exchange 兑换，（货币） 交换 bill 钞票，纸币 currency 货币 according to根据...所 说，按照 equivalent 相等的，相 当的 note 纸币 sign 签名，署名 exchange memo 兑换水单 counter 柜台 prohibit 禁止，阻止 government 政府 information 信息 bottom line 底线 endorse 在（支票等）背 面签名，背书 signature 签名，署名 top line 头一行 receipt 收据，收条 amount 数额 certificate 单据 purchase 买，购买，购 置，所购物 countersign 副署，连署 in duplicate（正副）一 式两份 policy 政策，方针 understand 懂，理解 awfully 非常，很 describe 描绘，叙述， 形容 apologize 道歉 trouble 麻烦，烦恼 manager 经理 solve 解决 carelessness粗心，疏 忽，粗枝大叶 advise to 劝... inconvenience 不方便 toilet 洗室 sincerely 真诚地，诚恳 地，真挚地 previous 先的，前的 occupant 占有人，占用 者，居住者 access 进入 responsible 有责任的， （应）责任的 necklace 项圈，项链 safety box 保险柜 arrange 安排 in touch with 联系，接 触 as soon as 一...就... try one's best 努力， 尽力 possible 可能的 regulation 规则，规章， 法规 noise 噪音，嘈杂声 several 几个，数个 misunderstand 误会，误 解 explain 解释，说明 relax 放松 calm 使平静，使镇定 in charge 主管 housemaid 客房服务员 release 再出租 measure 措施，方法 understaffed人员太少 的，人员不足的 accommodation cost 宿 费 cashier 出纳 check in 入住登记 check out 办理退房手续 deluxe suite豪华套间 dining hall 餐厅 double room 双人间 foreign exchange counter 外币兑换处 hotel directory 旅馆指 南 hotel lobby 饭店大堂 hotel rates 房价 information desk 总台 porter 行李员 reservation desk 预定 处 room charge sheet 房价 表 room with bath 带有浴 室的客房 room with good ventilation 通风良好 的客房 single room 单人间 suite 套间 telephone operator 总 机接线员 in touch with 联系，接 触 as soon as 一...就... try one's best 努力， 尽力 possible 可能的 regulation 规则，规章， 法规 noise 噪音，嘈杂声 several 几个，数个 misunderstand 误会，误 解 explain 解释，说明 relax 放松 calm 使平静，使镇定 in charge 主管 housemaid 客房服务员 release 再出租 measure 措施，方法 understaffed人员太少 的，人员不足的 accommodation cost 宿 费 cashier 出纳 check in 入住登记 check out 办理退房手续 deluxe suite豪华套间 dining hall 餐厅 double room 双人间 foreign exchange
酒店常用英语口语150句
酒店常用英语口语150句 发布时间：2009年02月28日来源: (福建美食网)作者: (https://www.sodocs.net/doc/148236682.html,) [饭店培训]酒店英语口语150句 欢迎和问候语： 1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。 2) How do you do ? 您好！(初次见面) How do you do ? 您好！ Glad to meet you . 很高兴见到您。 3) How are you ? 您好吗？ Fine ,thanks. And you ? 好的，谢谢。您呢？ 4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。 5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。(客人离店时) 7) Have a good time ! 祝您过得愉快！ 电话用语： 8) Imedp Hotel, Front Desk. . EDP联盟大酒店，前厅。您找谁？ Can I help you ? 9) Sorry , I’ve dialed the wrong number.对不起，我拨错号了。 10) May I speak to your General Manager? 能和你们总经理说话吗？Speaking. 我就是。 11) Sorry. He is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12) Pardon ? 对不起，请再说一遍好吗？ I beg your pardon ? 对不起，请再说一遍好吗？ 祝贺语： 13) Congratulations! 祝贺您！ 14) Happy birthday! 生日快乐！