Management, 11e (Robbins/Coulter)
Chapter 1 Management and Organizations
1) A great manager makes a job more enjoyable and productive.
Answer: TRUE
Page Ref: 4
Objective: 1
Difficulty: Easy
Classification: Conceptual
2) Managers play an important role in dealing with various challenges being faced by organizations today.
Answer: TRUE
Page Ref: 4
Topic: Why Are Managers Important
Objective: 1
Difficulty: Easy
Classification: Conceptual
3) Today's managers are just as likely to be women as they are men.
Answer: TRUE
Page Ref: 5
Objective: 2
Difficulty: Easy
Classification: Conceptual
4) A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.
Answer: TRUE
Page Ref: 5
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
5) A manager's job is all about personal achievement.
Answer: FALSE
Page Ref: 5
Objective: 2
Difficulty: Easy
Classification: Conceptual
6) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers.
Answer: TRUE
Page Ref: 6
Objective: 2
Difficulty: Easy
Classification: Conceptual
7) Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
Answer: FALSE
Page Ref: 6
Objective: 2
Difficulty: Easy
Classification: Conceptual
8) Effectiveness refers to getting the most output from the least amount of input.
Answer: FALSE
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
9) Efficiency is described as "doing things right."
Answer: TRUE
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
10) The four contemporary functions of management are planning, organizing, leading, and controlling.
Answer: TRUE
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
11) Determining who reports to whom is part of the controlling function of management. Answer: FALSE
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
12) Directing and motivating are part of the controlling function of management.
Answer: FALSE
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
13) When a manager performs the controlling function of management, he must monitor and evaluate performance.
Answer: TRUE
Page Ref: 9
Objective: 3
Difficulty: Easy
Classification: Conceptual
14) Figurehead, leader, and liaison are all interpersonal managerial roles according to Mintzberg. Answer: TRUE
Page Ref: 10
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
15) Disturbance handler is one of Mintzberg's interpersonal roles.
Answer: FALSE
Page Ref: 10
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
16) According to Robert L. Katz, managers need to have technical, human, and conceptual skills. Answer: TRUE
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
17) Technical skills become less important as a manager moves into higher levels of management. Answer: TRUE
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
18) Conceptual skills are less important to top managers.
Answer: FALSE
Page Ref: 13
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
19) In order for organizations to survive successfully, managers must create a customer-responsive organization.
Answer: TRUE
Page Ref: 15
Objective: 4
Difficulty: Easy
Classification: Conceptual
20) Innovation is confined to high-tech and other technologically sophisticated organizations. Answer: FALSE
Page Ref: 16
Objective: 4
Difficulty: Easy
Classification: Conceptual
21) Management is universally needed in all organizations.
Answer: TRUE
Page Ref: 17
Objective: 5
Difficulty: Easy
Classification: Conceptual
22) A portion of a manager's job, especially at lower organizational levels may entail duties that are often more clerical than managerial.
Answer: TRUE
Page Ref: 18
Objective: 5
Difficulty: Easy
Classification: Conceptual
23) Which of the following statements regarding managers in today's world is accurate?
A) Their age range is limited to between 30 and 65 years.
B) They are found only in large corporations.
C) They can be found exclusively in for-profit organizations.
D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
Answer: D
Page Ref: 5
Topic: Who Are Managers?
Objective: 1
Difficulty: Easy
Classification: Conceptual
24) An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.
A) an assembly line worker
B) a laborer
C) a manager
D) a salesperson
Answer: C
Page Ref: 5
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
25) Supervisor is another name for which of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
Answer: C
Page Ref: 6
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
26) A ________ is an example of a first-line manager.
A) division manager
B) store manager
C) regional manager
D) shift manager
Answer: D
Page Ref: 6
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
27) Managers with titles such as regional manager, project leader, or division manager are
________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
Answer: D
Page Ref: 6
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
28) ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
A) First-line managers
B) Top managers
C) Production managers
D) Research managers
Answer: B
Page Ref: 6
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
29) ________ have titles such as executive vice president, chief operating officer, and chief executive officer.
A) Team leaders
B) Middle managers
C) First-line managers
D) Top managers
Answer: D
Page Ref: 6
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
30) ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.
A) Commanding
B) Managing
C) Planning
D) Organizing
Answer: B
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
31) Which of the following is an example of an efficient manufacturing technique?
A) cutting inventory levels
B) increasing the amount of time to manufacture products
C) increasing product reject rates
D) meeting customers' rigorous demand
Answer: A
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
32) Wasting resources is considered to be an example of ________.
A) inefficacy
B) ineffableness
C) inefficiency
D) ineffectiveness
Answer: C
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
33) An automobile manufacturer increased the total number of cars produced keeping the production cost the same. The manufacturer ________.
A) increased its equity
B) increased its efficiency
C) increased its effectiveness
D) increased its effability
Answer: B
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Application
34) Effectiveness is associated with ________.
A) reducing inventory
B) decreasing production time
C) doing the right things
D) doing things right
Answer: C
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Moderate
Classification: Conceptual
35) Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.
A) effectiveness; efficiency
B) efficiency; effectiveness
C) effectiveness; effability
D) efficiency; experience
Answer: B
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
36) In successful organizations, ________.
A) high efficiency and high equanimity go hand in hand
B) high efficiency and high effervescence go hand in hand
C) high efficiency and high effectiveness go hand in hand
D) high efficiency and high accessibility go hand in hand
Answer: C
Page Ref: 8
Topic: What Is Management?
Objective: 3
Difficulty: Easy
Classification: Conceptual
37) Henri Fayol, in the early part of the twentieth century proposed that all managers perform
________ functions.
A) three
B) four
C) five
D) nine
Answer: C
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
38) Today, the basic management functions have been condensed to ________.
A) planning, organizing, commanding, and coordinating
B) planning, organizing, coordinating, and controlling
C) planning, organizing, commanding, and controlling
D) planning, organizing, leading, and controlling
Answer: D
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
39) Establishing strategies for achieving organizational goals is a part of the ________ function.
A) leading
B) coordinating
C) planning
D) organizing
Answer: C
Page Ref: 9
Topic: What Do Managers Do?
AACSB: Communication Skills
Objective: 3
Difficulty: Easy
Classification: Conceptual
40) Organizing includes ________.
A) setting organizational goals
B) hiring organizational members
C) motivating organizational members
D) determining who does what tasks
Answer: D
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
41) A manager resolving conflict among organizational members is performing which of the following functions?
A) controlling
B) planning
C) organizing
D) leading
Answer: D
Page Ref: 9
Topic: What Do Managers Do?
AACSB: Communication Skills
Objective: 3
Difficulty: Easy
Classification: Conceptual
42) Motivating subordinates is primarily associated with the management function of ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: C
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
43) The process of monitoring, comparing, and correcting is called ________.
A) controlling
B) planning
C) leading
D) organizing
Answer: A
Page Ref: 9
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
44) ________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
A) Henri Fayol
B) Abraham Maslow
C) Henry Mintzberg
D) Peter Drucker
Answer: C
Page Ref: 10
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
45) According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.
A) informational
B) interpersonal
C) technical
D) decisional
Answer: B
Page Ref: 10
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
46) The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.
A) interpersonal
B) informational
C) technical
D) decisional
Answer: B
Page Ref: 10
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
47) Which of the following is NOT an example of an interpersonal role according to Mintzberg?
A) figurehead
B) leader
C) liaison
D) spokesperson
Answer: D
Page Ref: 11
Topic: What Do Managers Do?
AACSB: Communication Skills
Objective: 3
Difficulty: Easy
Classification: Conceptual
48) Which of the following is an example of an informational role according to Mintzberg?
A) liaison
B) monitor
C) negotiator
D) resource allocator
Answer: B
Page Ref: 10
Topic: What Do Managers Do?
AACSB: Communication Skills
Objective: 3
Difficulty: Easy
Classification: Conceptual
49) Which of the following is an example of a decisional role according to Mintzberg?
A) monitor
B) entrepreneur
C) figurehead
D) disseminator
Answer: B
Page Ref: 11
Topic: What Do Managers Do?
AACSB: Communication Skills
Objective: 3
Difficulty: Easy
Classification: Conceptual
50) The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.
A) leader
B) figurehead
C) negotiator
D) disseminator
Answer: A
Page Ref: 11
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
51) Robert L. Katz proposed ________.
A) three critical managing skills
B) ten critical managing roles
C) five traditional management functions
D) six traditional management styles
Answer: A
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
52) Katz proposed that managers need ________ skills.
A) technical, human, and financial
B) human, empirical, and mechanical
C) technical, interpersonal, and legal
D) technical, human, and conceptual
Answer: D
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
53) Technical skills include ________.
A) experience gained by experiments that are used in performing managerial tasks
B) job specific knowledge needed to proficiently perform work tasks
C) the ability to work well with individuals and groups
D) skills managers use to think and to conceptualize about abstract and complex situations Answer: B
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
54) Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product?
A) human
B) technical
C) conceptual
D) empirical
Answer: B
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
55) Understanding building codes would be considered a(n) ________ skill for a building contractor.
A) human
B) technical
C) conceptual
D) empirical
Answer: B
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Moderate
Classification: Application
56) Which of the following skills involves the ability to work well with other people, both individually and in a group?
A) technical skills
B) assessment skills
C) planning skills
D) human skills
Answer: D
Page Ref: 12
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
57) Which of the following is true concerning the three managerial skills?
A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Human skills remain equally important to all levels of management.
D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.
Answer: C
Page Ref: 12-13
Topic: What Do Managers Do?
Objective: 3
Difficulty: Moderate
Classification: Conceptual
58) Managers with good ________ know how to communicate, motivate and lead to get the best out of their people.
A) human skills
B) conceptual skills
C) technical skills
D) empirical skills
Answer: A
Page Ref: 13
Topic: What Do Managers Do?
Objective: 3
Difficulty: Easy
Classification: Conceptual
59) Conceptual skills involve ________.
A) managing employees who use tools to produce the organization's products
B) communicating with customers
C) thinking about abstract and complex situations
D) inspiring enthusiasm and trust among employees
Answer: C
Page Ref: 13
Topic: What Do Managers Do?
Objective: 3
Difficulty: Moderate
Classification: Conceptual
60) Which of the following changes has resulted in the shifting of organizational boundaries?
A) digitization
B) increased emphasis on organizational ethics
C) increased competitiveness
D) changing security threats
Answer: A
Page Ref: 14
Objective: 4
Difficulty: Moderate
Classification: Conceptual
61) Increased accountability of employees is typically caused by ________.
A) increased digitization
B) increased emphasis on organizational ethics
C) security threats to the organization
D) discrimination concerns
Answer: B
Page Ref: 14
Objective: 4
Difficulty: Moderate
Classification: Conceptual
62) Which of the following is true regarding a manager's job with respect to customers?
A) Today, the majority of employees in developed countries work in product sectors.
B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.
C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D) Employees play an insignificant role in delivering quality customer services.
Answer: C
Page Ref: 15
Objective: 4
Difficulty: Easy
Classification: Conceptual
63) From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________.
A) accountability
B) universality
C) equitability
D) sustainability
Answer: D
Page Ref: 16
Objective: 4
Difficulty: Easy
Classification: Conceptual
64) Which of the following is true regarding the changes that a manager's job is undergoing?
A) Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy.
B) Digitization hardly affects a manager's responsibilities.
C) According to managers, employees contribute the least to the success of a customer service organization.
D) Innovative efforts are exclusively important for managers serving in high-tech organizations. Answer: A
Page Ref: 16
Objective: 4
Difficulty: Moderate
Classification: Conceptual
65) Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________.
A) impartiality of management
B) neutrality of management
C) universality of management
D) reality of management
Answer: C
Page Ref: 17
Topic: Why Study Management?
Objective: 5
Difficulty: Easy
Classification: Conceptual
66) The universality of management means that ________.
A) all managers in all organizations perform the four management functions
B) all managers in all organizations perform the same quantity of managerial functions
C) all managers in all organizations perform managerial functions in similar ways
D) any manager can work in any organization and perform any management function Answer: A
Page Ref: 17
Topic: Why Study Management?
Objective: 5
Difficulty: Moderate
Classification: Conceptual
67) Which of the following types of managerial positions is most likely to involve clerical duties?
A) supervisor
B) regional manager
C) project leader
D) president
Answer: A
Page Ref: 18
Topic: Why Study Management?
Objective: 5
Difficulty: Moderate
Classification: Conceptual
68) Which of the following represents one of the challenges of management?
A) enjoy relatively easy work
B) support, coach, and nurture others
C) have little influence on organizational outcomes
D) have to deal with a variety of personalities
Answer: D
Page Ref: 18
Topic: Why Study Management?
Objective: 5
Difficulty: Easy
Classification: Conceptual
69) Which of the following represents one of the rewards of being a manager?
A) operating with limited resources
B) receiving recognition in the organization
C) motivating workers in chaotic situations
D) doing duties that are more clerical than managerial
Answer: B
Page Ref: 18
Topic: Why Study Management?
Objective: 5
Difficulty: Easy
Classification: Conceptual
Managerial Basic Training (Scenario)
Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new company. To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers.
70) The engineers have to be informed that, ________ are the people who direct the activities of others in an organization.
A) directors
B) managers
C) subordinates
D) line workers
Answer: B
Page Ref: 5
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
71) Many of the engineers in the group are unclear about what managers actually do. Your training materials should explain that a manager's job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
Answer: C
Page Ref: 5
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual
72) The engineers need to be informed that supervisors may frequently be referred to as ________.
A) middle managers
B) top managers
C) project leaders
D) first-line managers
Answer: D
Page Ref: 6
Topic: Who Are Managers?
Objective: 2
Difficulty: Easy
Classification: Conceptual