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robbins_mgmt11_tb01

robbins_mgmt11_tb01
robbins_mgmt11_tb01

Management, 11e (Robbins/Coulter)

Chapter 1 Management and Organizations

1) A great manager makes a job more enjoyable and productive.

Answer: TRUE

Page Ref: 4

Objective: 1

Difficulty: Easy

Classification: Conceptual

2) Managers play an important role in dealing with various challenges being faced by organizations today.

Answer: TRUE

Page Ref: 4

Topic: Why Are Managers Important

Objective: 1

Difficulty: Easy

Classification: Conceptual

3) Today's managers are just as likely to be women as they are men.

Answer: TRUE

Page Ref: 5

Objective: 2

Difficulty: Easy

Classification: Conceptual

4) A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Answer: TRUE

Page Ref: 5

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

5) A manager's job is all about personal achievement.

Answer: FALSE

Page Ref: 5

Objective: 2

Difficulty: Easy

Classification: Conceptual

6) In traditionally structured organizations managers can be classified as first-line managers, middle managers, or top managers.

Answer: TRUE

Page Ref: 6

Objective: 2

Difficulty: Easy

Classification: Conceptual

7) Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Answer: FALSE

Page Ref: 6

Objective: 2

Difficulty: Easy

Classification: Conceptual

8) Effectiveness refers to getting the most output from the least amount of input.

Answer: FALSE

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

9) Efficiency is described as "doing things right."

Answer: TRUE

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

10) The four contemporary functions of management are planning, organizing, leading, and controlling.

Answer: TRUE

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

11) Determining who reports to whom is part of the controlling function of management. Answer: FALSE

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

12) Directing and motivating are part of the controlling function of management.

Answer: FALSE

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

13) When a manager performs the controlling function of management, he must monitor and evaluate performance.

Answer: TRUE

Page Ref: 9

Objective: 3

Difficulty: Easy

Classification: Conceptual

14) Figurehead, leader, and liaison are all interpersonal managerial roles according to Mintzberg. Answer: TRUE

Page Ref: 10

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

15) Disturbance handler is one of Mintzberg's interpersonal roles.

Answer: FALSE

Page Ref: 10

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

16) According to Robert L. Katz, managers need to have technical, human, and conceptual skills. Answer: TRUE

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

17) Technical skills become less important as a manager moves into higher levels of management. Answer: TRUE

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

18) Conceptual skills are less important to top managers.

Answer: FALSE

Page Ref: 13

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

19) In order for organizations to survive successfully, managers must create a customer-responsive organization.

Answer: TRUE

Page Ref: 15

Objective: 4

Difficulty: Easy

Classification: Conceptual

20) Innovation is confined to high-tech and other technologically sophisticated organizations. Answer: FALSE

Page Ref: 16

Objective: 4

Difficulty: Easy

Classification: Conceptual

21) Management is universally needed in all organizations.

Answer: TRUE

Page Ref: 17

Objective: 5

Difficulty: Easy

Classification: Conceptual

22) A portion of a manager's job, especially at lower organizational levels may entail duties that are often more clerical than managerial.

Answer: TRUE

Page Ref: 18

Objective: 5

Difficulty: Easy

Classification: Conceptual

23) Which of the following statements regarding managers in today's world is accurate?

A) Their age range is limited to between 30 and 65 years.

B) They are found only in large corporations.

C) They can be found exclusively in for-profit organizations.

D) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Answer: D

Page Ref: 5

Topic: Who Are Managers?

Objective: 1

Difficulty: Easy

Classification: Conceptual

24) An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

A) an assembly line worker

B) a laborer

C) a manager

D) a salesperson

Answer: C

Page Ref: 5

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

25) Supervisor is another name for which of the following?

A) team leader

B) middle manager

C) first-line manager

D) top manager

Answer: C

Page Ref: 6

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

26) A ________ is an example of a first-line manager.

A) division manager

B) store manager

C) regional manager

D) shift manager

Answer: D

Page Ref: 6

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

27) Managers with titles such as regional manager, project leader, or division manager are

________.

A) first-line managers

B) top managers

C) production managers

D) middle managers

Answer: D

Page Ref: 6

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

28) ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

A) First-line managers

B) Top managers

C) Production managers

D) Research managers

Answer: B

Page Ref: 6

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

29) ________ have titles such as executive vice president, chief operating officer, and chief executive officer.

A) Team leaders

B) Middle managers

C) First-line managers

D) Top managers

Answer: D

Page Ref: 6

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

30) ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

A) Commanding

B) Managing

C) Planning

D) Organizing

Answer: B

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

31) Which of the following is an example of an efficient manufacturing technique?

A) cutting inventory levels

B) increasing the amount of time to manufacture products

C) increasing product reject rates

D) meeting customers' rigorous demand

Answer: A

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

32) Wasting resources is considered to be an example of ________.

A) inefficacy

B) ineffableness

C) inefficiency

D) ineffectiveness

Answer: C

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

33) An automobile manufacturer increased the total number of cars produced keeping the production cost the same. The manufacturer ________.

A) increased its equity

B) increased its efficiency

C) increased its effectiveness

D) increased its effability

Answer: B

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Application

34) Effectiveness is associated with ________.

A) reducing inventory

B) decreasing production time

C) doing the right things

D) doing things right

Answer: C

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Moderate

Classification: Conceptual

35) Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

A) effectiveness; efficiency

B) efficiency; effectiveness

C) effectiveness; effability

D) efficiency; experience

Answer: B

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

36) In successful organizations, ________.

A) high efficiency and high equanimity go hand in hand

B) high efficiency and high effervescence go hand in hand

C) high efficiency and high effectiveness go hand in hand

D) high efficiency and high accessibility go hand in hand

Answer: C

Page Ref: 8

Topic: What Is Management?

Objective: 3

Difficulty: Easy

Classification: Conceptual

37) Henri Fayol, in the early part of the twentieth century proposed that all managers perform

________ functions.

A) three

B) four

C) five

D) nine

Answer: C

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

38) Today, the basic management functions have been condensed to ________.

A) planning, organizing, commanding, and coordinating

B) planning, organizing, coordinating, and controlling

C) planning, organizing, commanding, and controlling

D) planning, organizing, leading, and controlling

Answer: D

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

39) Establishing strategies for achieving organizational goals is a part of the ________ function.

A) leading

B) coordinating

C) planning

D) organizing

Answer: C

Page Ref: 9

Topic: What Do Managers Do?

AACSB: Communication Skills

Objective: 3

Difficulty: Easy

Classification: Conceptual

40) Organizing includes ________.

A) setting organizational goals

B) hiring organizational members

C) motivating organizational members

D) determining who does what tasks

Answer: D

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

41) A manager resolving conflict among organizational members is performing which of the following functions?

A) controlling

B) planning

C) organizing

D) leading

Answer: D

Page Ref: 9

Topic: What Do Managers Do?

AACSB: Communication Skills

Objective: 3

Difficulty: Easy

Classification: Conceptual

42) Motivating subordinates is primarily associated with the management function of ________.

A) planning

B) organizing

C) leading

D) controlling

Answer: C

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

43) The process of monitoring, comparing, and correcting is called ________.

A) controlling

B) planning

C) leading

D) organizing

Answer: A

Page Ref: 9

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

44) ________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

A) Henri Fayol

B) Abraham Maslow

C) Henry Mintzberg

D) Peter Drucker

Answer: C

Page Ref: 10

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

45) According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

A) informational

B) interpersonal

C) technical

D) decisional

Answer: B

Page Ref: 10

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

46) The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

A) interpersonal

B) informational

C) technical

D) decisional

Answer: B

Page Ref: 10

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

47) Which of the following is NOT an example of an interpersonal role according to Mintzberg?

A) figurehead

B) leader

C) liaison

D) spokesperson

Answer: D

Page Ref: 11

Topic: What Do Managers Do?

AACSB: Communication Skills

Objective: 3

Difficulty: Easy

Classification: Conceptual

48) Which of the following is an example of an informational role according to Mintzberg?

A) liaison

B) monitor

C) negotiator

D) resource allocator

Answer: B

Page Ref: 10

Topic: What Do Managers Do?

AACSB: Communication Skills

Objective: 3

Difficulty: Easy

Classification: Conceptual

49) Which of the following is an example of a decisional role according to Mintzberg?

A) monitor

B) entrepreneur

C) figurehead

D) disseminator

Answer: B

Page Ref: 11

Topic: What Do Managers Do?

AACSB: Communication Skills

Objective: 3

Difficulty: Easy

Classification: Conceptual

50) The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.

A) leader

B) figurehead

C) negotiator

D) disseminator

Answer: A

Page Ref: 11

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

51) Robert L. Katz proposed ________.

A) three critical managing skills

B) ten critical managing roles

C) five traditional management functions

D) six traditional management styles

Answer: A

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

52) Katz proposed that managers need ________ skills.

A) technical, human, and financial

B) human, empirical, and mechanical

C) technical, interpersonal, and legal

D) technical, human, and conceptual

Answer: D

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

53) Technical skills include ________.

A) experience gained by experiments that are used in performing managerial tasks

B) job specific knowledge needed to proficiently perform work tasks

C) the ability to work well with individuals and groups

D) skills managers use to think and to conceptualize about abstract and complex situations Answer: B

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

54) Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product?

A) human

B) technical

C) conceptual

D) empirical

Answer: B

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

55) Understanding building codes would be considered a(n) ________ skill for a building contractor.

A) human

B) technical

C) conceptual

D) empirical

Answer: B

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Moderate

Classification: Application

56) Which of the following skills involves the ability to work well with other people, both individually and in a group?

A) technical skills

B) assessment skills

C) planning skills

D) human skills

Answer: D

Page Ref: 12

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

57) Which of the following is true concerning the three managerial skills?

A) Technical skills tend to be most important for middle-level managers.

B) Conceptual skills are most important for lower-level managers.

C) Human skills remain equally important to all levels of management.

D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

Answer: C

Page Ref: 12-13

Topic: What Do Managers Do?

Objective: 3

Difficulty: Moderate

Classification: Conceptual

58) Managers with good ________ know how to communicate, motivate and lead to get the best out of their people.

A) human skills

B) conceptual skills

C) technical skills

D) empirical skills

Answer: A

Page Ref: 13

Topic: What Do Managers Do?

Objective: 3

Difficulty: Easy

Classification: Conceptual

59) Conceptual skills involve ________.

A) managing employees who use tools to produce the organization's products

B) communicating with customers

C) thinking about abstract and complex situations

D) inspiring enthusiasm and trust among employees

Answer: C

Page Ref: 13

Topic: What Do Managers Do?

Objective: 3

Difficulty: Moderate

Classification: Conceptual

60) Which of the following changes has resulted in the shifting of organizational boundaries?

A) digitization

B) increased emphasis on organizational ethics

C) increased competitiveness

D) changing security threats

Answer: A

Page Ref: 14

Objective: 4

Difficulty: Moderate

Classification: Conceptual

61) Increased accountability of employees is typically caused by ________.

A) increased digitization

B) increased emphasis on organizational ethics

C) security threats to the organization

D) discrimination concerns

Answer: B

Page Ref: 14

Objective: 4

Difficulty: Moderate

Classification: Conceptual

62) Which of the following is true regarding a manager's job with respect to customers?

A) Today, the majority of employees in developed countries work in product sectors.

B) Managers have not yet recognized the importance of delivering consistent high-quality customer services.

C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.

D) Employees play an insignificant role in delivering quality customer services.

Answer: C

Page Ref: 15

Objective: 4

Difficulty: Easy

Classification: Conceptual

63) From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________.

A) accountability

B) universality

C) equitability

D) sustainability

Answer: D

Page Ref: 16

Objective: 4

Difficulty: Easy

Classification: Conceptual

64) Which of the following is true regarding the changes that a manager's job is undergoing?

A) Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy.

B) Digitization hardly affects a manager's responsibilities.

C) According to managers, employees contribute the least to the success of a customer service organization.

D) Innovative efforts are exclusively important for managers serving in high-tech organizations. Answer: A

Page Ref: 16

Objective: 4

Difficulty: Moderate

Classification: Conceptual

65) Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________.

A) impartiality of management

B) neutrality of management

C) universality of management

D) reality of management

Answer: C

Page Ref: 17

Topic: Why Study Management?

Objective: 5

Difficulty: Easy

Classification: Conceptual

66) The universality of management means that ________.

A) all managers in all organizations perform the four management functions

B) all managers in all organizations perform the same quantity of managerial functions

C) all managers in all organizations perform managerial functions in similar ways

D) any manager can work in any organization and perform any management function Answer: A

Page Ref: 17

Topic: Why Study Management?

Objective: 5

Difficulty: Moderate

Classification: Conceptual

67) Which of the following types of managerial positions is most likely to involve clerical duties?

A) supervisor

B) regional manager

C) project leader

D) president

Answer: A

Page Ref: 18

Topic: Why Study Management?

Objective: 5

Difficulty: Moderate

Classification: Conceptual

68) Which of the following represents one of the challenges of management?

A) enjoy relatively easy work

B) support, coach, and nurture others

C) have little influence on organizational outcomes

D) have to deal with a variety of personalities

Answer: D

Page Ref: 18

Topic: Why Study Management?

Objective: 5

Difficulty: Easy

Classification: Conceptual

69) Which of the following represents one of the rewards of being a manager?

A) operating with limited resources

B) receiving recognition in the organization

C) motivating workers in chaotic situations

D) doing duties that are more clerical than managerial

Answer: B

Page Ref: 18

Topic: Why Study Management?

Objective: 5

Difficulty: Easy

Classification: Conceptual

Managerial Basic Training (Scenario)

Imagine that your marketing company has just merged with a manufacturing organization. You have been asked to help provide some "basic" managerial training to the engineers in the research and development unit of the new company. To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers.

70) The engineers have to be informed that, ________ are the people who direct the activities of others in an organization.

A) directors

B) managers

C) subordinates

D) line workers

Answer: B

Page Ref: 5

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

71) Many of the engineers in the group are unclear about what managers actually do. Your training materials should explain that a manager's job focuses on ________.

A) performing clerical duties

B) personal achievement

C) helping others accomplish their work goals

D) supervising groups rather than individual employees

Answer: C

Page Ref: 5

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

72) The engineers need to be informed that supervisors may frequently be referred to as ________.

A) middle managers

B) top managers

C) project leaders

D) first-line managers

Answer: D

Page Ref: 6

Topic: Who Are Managers?

Objective: 2

Difficulty: Easy

Classification: Conceptual

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