礼宾部常用英语用语

礼宾部常用英语用语

1、Is this everything， sir？这是全部东西吗，先生？

2、Here's the light switch．这是电灯开关。

3、Here's the closet and there's the bathroom．这儿是壁柜。这儿是洗澡间。

4、It's very kind of you to do so．你这样做使我很感激。

5、And by the way， could I have a look at your room card？

顺便问一句，我可以看一下您的房卡吗？

6、How do you like this room？您觉得这个房间怎么样？

7、It's also quite spacious．房间也很宽敞。

8、Please sign your name here．请您在这里签名。

9、By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．

先生，顺便告诉您，结账后离开旅馆时间是12点。

10、Have you used any hotel services this morning or had breakfast at the hotel

dining room，Mr.．Green？

格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？

11、At what time would you like us to call you tomorrow morning？

您想让我们明天早上什么时候叫醒您？

12、That means that I'll have to be on the road by 7 o'clock at the latest．

就是说我明天早晨最迟也要7点钟上路。

13、Will you pay by credit card？您准备用信用卡支付吗？

14、No, if there is, I’ll it to you in time.

没有。如果有的话，我会及时给你送来的。

15、Here is a telegram for you. 这儿有一封你的电报。

16、I want to borrow China Daily of these days. 我要看这几天的《中国日报》。 Please get some copies of China Pictorial for me. 请拿几份《中国日报》给我。

17、All right, I'll get it for you right away. 好的，我就去拿。

18、Pardon me for interrupting. 对不起打扰你们了。

19、Please excuse me for coming so late. 请原谅我来迟了。

20、I'm sorry I was so careless. 很抱歉我太粗心了。

21、May I know who I’m talking with?(打电话时用) 请问您是哪位？

22、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？

23、Don’t worry, madam. We’ll see to it.夫人，别担心。我们会照顾它的。

24、I’ll report it to my manager.我将向我的经理汇报。

25、Yes, certainly, just leave it to us, sir.

当然。您就将这件事留给我们去做吧。

26、Glad to be of service. Please feel free to contact us anytime.

很高兴为您服务。有需要请随时通知我们。

27、I’m sorry I cannot guarantee, but I’ll do my best.

对不起，我不能保证，但我一定会尽我全力去做。

28、My pleasure, I’m happy everything was to your satisfaction.

这是我的荣幸，我很高兴一切都能令您满意。

29、Sorry, I have to go. Nice talking with you.

对不起，我不得不走了。很您谈话很开心。

30、There is no hurry, sir. Take your time. 先生，时间充足，请您慢慢……

31、What kind of rooms(foods) would you like to have?

您需要什么样的房间（吃什么样的菜）？

32、How do you like Chinese food? 您喜欢中国菜吗？

33、I’ll look into the mater right away. 我马上去处理这件事情。

34、I’ll send someone up to your room right away. 我马上派人到你的房间去。

35、You may pay in cash or with credit card. 您可以付现金也可以用信用卡。

36、The room is too hot. Is there any air-conditioning in this hotel?

房里太热，饭店有空调设备吗?

37、Why isn't cool air turned on in such a hot day? I can't stand the heat.

那在这样热的天气里为什么不开放冷气呢?我热得受不了。

38、The room is very hot, and besides there are some mosquito’s. Can you do anything

to it?

房间里很热，还有蚊子，请想想办法。

常用短语

礼宾部Concierge

行李生Bell man / Bell boy

门童Doorman

行李Luggage / Baggage

行李架Luggage rack

行李存放处Luggage Depository

行李车Baggage trolley

司机Driver

导游Tour guide

电梯Elevator

洗手间Toilet

机场Airport

火车站Railway station

商场Shopping center

超市Super market

小费Tip

雨伞Umbrella

接机服务Pick-up service

租车服务Limousine service

行李寄存Check baggage

叫早服务Morning call

贵重物品Valuables

易碎物品Fragile objects

自助早餐Buffet breakfast

往前直走Straight on

常用词汇

五星级酒店Five-star hotel

前厅部Front office department

总台Reception / Front desk

总机Operator / Service center

商务中心Business center

票务Ticket service

游泳池Swimming pool

西餐厅Western restaurant

中餐厅Chinese restaurant

大堂吧Lobby lounge / 医务室Clinic Room

桑拿Sauna / 按摩Massage / 美容厅Beauty salon

多功能厅/ 会议室Powerlong Multi-Function Hall / Meeting room 停车场Parking lot

总经理General manager / 经理Manager

大堂副理Assistant manager [AM]

宾客关系主任Guest relation officer [GRO]

主管Supervisor / 领班Captain

楼层服务员Room boy / Room waiter

总台接待Receptionist / 维修人员Repairman

换钱change money

明信片postcard

洗衣袋Laundry bag

小心轻放Handle with Care / 请勿倒立Keep Top Side Up

常用句子

Are these your baggage?

这些是您的行李吗？

May I take them for you? / Let me help you with your luggage. 我来帮您拿好吗？/ 让我来帮您拿吧。

I hope I'm not disturbing you.

我希望没有打扰您。

Just a moment, madam. I'll bring them to you right away.

等一会儿，夫人。我马上送来。

The bellboy will show you to your room, sir.

先生，行李生会送您到房间的。

Here is your room key.

给您房间钥匙。

You may[can] leave your luggage in the Concierge.

您可以把行李放在礼宾部。

Would you like to check your luggage here?

您要寄存行李吗？

Don’t worr y, your luggage will be sent up at once.

别担心，您的行李很快就会送上去的。

When you check out, please call NO.34and we’ll help you with your luggage immediately.

如果您要退房，请致电34，我们将马上帮您运送行李。

May I know your room number? / What's your room number, please?

您能告诉我您的房间号吗？

Do you mind if I put your luggage at here?

我把您的行李放在这里好吗？

Would you like me to call a taxi for you? / Would you want a taxi?

你需要我为你叫一辆出租车吗？/ 需要出租车吗？

About 30 minutes by taxi from here to Airport.

从这里到机场大概需要30分钟。

I'm sorry to have kept you waiting ./Sorry to have kept you waiting 对不起让你久等了。

Would you tell me your phone number?

您能告诉我您的电话号码吗？

After you, please．/ You first, please.

你先请。

This way, please

这边请。

I see what your mean.

我了解你的意思。

I’ll send the luggage up by another lift.

我乘另一部电梯把行李送上去。

1、Bellboy 行李生

A.Greeting the guest at the door 迎接客人

1）Welcome to HuaSheng JiangQuan Hotel&Town. 欢迎光临华盛江泉城酒店。

2）May I help you with your bags/luggage, sir? 我来帮您提包吧，先生？

3）How many pieces of luggage do you have? 您有多少件行李？4）I’ll show you to the Front Desk/ Lobby.我来带您去前台/大堂。5）This way, please.这边请。

6）There are too many people here, could you wait in line for registration, please?

人挺多的，您请排队等候登记，行吗？

7）Please enjoy your stay/Have a nice stay with us.祝您愉快。

B.Showing guest to the room 带客进房

1)I’ll show you to room 1801.我带您去1801房。

2)Let me take your luggage, are these all yours?

我来替您提行李，这都是您的吗？

3)Just a moment, please. I will bring a luggage cart.

请稍等，我去推辆行李车来。

4)Are these your luggage? 这些是您的行李，对吗？

5)Is there anything valuable or breakable in your

bag/briefcase/suitcase?

您的包/手提箱/皮箱里有什么贵重或易碎物品吗？

6)Could you take care this bag by yourself, sir? I’m afraid the

contents might break. 您能提着这个包吗，先生？我怕里面的东西会摔破。

C.Taking the elevator 搭乘电梯

1)Here we go to the elevator. 电梯在这边。

2)After you, sir. 您先请。

3)This way, please. 这边请。

4)Watch your step, sir. 请慢走，先生。

5)Which floor, sir? 去哪一层，先生？

6)Just a moment, please. The elevator will be here soon.

请稍等，电梯马上就下来了。

D.Inside the room 在房内

1)This is your room, after you, sir. 这是您的房间，您先请，先生。

2)Where do I put your bags?/ May I put your luggage here?

您的包放哪？/我可以把您的包放这吗？

3)Here is your room key. Is this the correct number of your bags?

给您房间钥匙，您的行李件数对吗？

4)Shall I open the curtains for you, sir? 我替您打开窗帘，好吗？

5)Here is a brochure explaining hotel services.

这里有个小册子介绍饭店各项服务。

6)If you have any question, you can dial “35”, it is Housekeeping

service center.

假如您有任何问题，请拨客房服务中心电话“35”。

7)And if you require anything, you can call Housekeeping or the

Assistant Manager. 如有问题请打电话给客房或大堂副理。

8)For all inquiries just lift your telephone receiver and ask for

Housekeeping service center/ Reception. 有问题的话请打电话给客房服务中心/接待处。

9)Is there anything else I can do for you, sir?

先生，还有什么需要服务的吗？

E.Take the luggage for check-out guests 为离店客人拿行李

1)I’ve come for your luggage.我来取替您取行李的。

2)How many pieces of luggage do you have, sir? 先生，您有几件

行李？

3)May I have your room number? 能告诉我您房间号码吗？

4)I’ll come up to collect your bags./ I’ll have somebody to collect it

right away.

我马上派人来替您取行李。

5)Could you wait a moment in your room, please? We’ll come at

once.

您能在房间里稍等会吗？我们马上来。

F.Deposit the luggage 寄存行李

1)What time will you pick up your luggage?

您什么时候来取行李呢？

2)One suitcases and two bags, right? 一个皮箱，两个包，对吗？

3)Is there any valuable thing need to declare?

有什么贵重物品您需要说明的吗？

4)Please sign your name on the luggage tag. 请在行李牌上签上

名。

G.Mail service 邮寄服务

1)The Mail is charged according to post office’s standa rd.

邮寄按邮局标准收费。

2)Here is your in-coming fax, sir. 您的传真，先生。（收进的传真）

3)Your friend has already receive your out-going fax.

您的朋友已经收到您发出的传真了。（发出的传真）

H.Transfer the call 转接电话

1)If you need outside call, please dial “9” first, and then the number.

要打外线的话，请先拨“9”，然后拨电话号码。

2)One moment, please. 请稍等。

3)I’ll switch you to room 1501. 我给您转到1501房。

4)I’ll transfer your call, You hold the line, please.我给您转，请别

挂机。

5)Just a moment, sir. I’ll put you through.稍等会，我替您接过去。

情景对话

1，客人在门口时

A car pulls up in front of HuaSheng JiangQuan Hotel &Town and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.

汽车停在了华盛江泉城大酒店门口，门童上前为Steven先生开车门。

场景一：

Doorman[D]:Good evening, sir and madam．Welcome to our hotel．

门童[D]：晚上好。欢迎光临！

Mr Steven[S]：Good evening．

Steven先生[S]：晚上好。

[D] Excuse me, sir．So you have got altogether four pieces of luggage？

D：对不起先生，您一共带了4件行李是吗？

[S] Yes.

[D] Ok．Leave it to me, sir. I’ll take care of your luggage.

D：好的，让我帮您拿吧，我会照看好行李的。

[S] Thank you．

S：谢谢。

[D] Not at all. The Reception Desk is straight ahead．This way, please．

D：不客气先生。总台就在前面，这边请。

场景二：

S：Excuse me，where is the restaurant？

S：对不起，请问餐厅在哪里？

D：We have Chinese restaurant and a western-style restaurant．Which one do you prefer？

D：我们这里有中餐厅和西餐厅，您更喜欢哪个呢？

S：I'd like to try some Chinese food today．

S：今天我想来点中国菜。

D：Is on the First floor．This way, please.

D：那在一楼，这边请。

S：What are the hours at the restaurant？

S：几点有饭吃呢？

D：Lunch 10∶30 a．m．to2∶00 p．m．；Dinner 5∶00 to 9∶00 p．m．．D：午餐是上午10点半到下午2点，晚餐是下午5点到晚上9点。

S：Thank you．

D：You're welcome．

2，带领客人到房间

Bellboy[B]：Is this everything, sir？

B：这是全部的行李吗，先生？

Mr Steven[S]：Yes, that's everything．

S：是的。

B：Ok, May I have a look at your room card？

B：能不能让我看下您的房卡？

S：Oh，yes．is 1005．

S：噢，好的。我住1005房。

B：I see．Now please follow me．I’ll show you to your room.

B：好的。现在我带您去您的房间。

S：Where is the Western restaurant？

S：西餐厅在哪呢？

B：Oh, it’s on the Second floor.

B：在二楼，先生。

S：When will it open?

S：什么时候开呢？

B：The service time is 9:00am. To 10:00pm..

B：营业时间是早上9点到晚上11点。

S：OK。

B：Here we are, sir. Room 1005.Let me help you to open the door. B：我们到了先生，1005房。让我帮您开门吧。

[门开后]

B：You first, sir. Do you mind if I put your luggage at here?

B：您先请先生，我把您的行李放在这里好吗？

S：It's OK, Thank you many much,

S：好的，非常感谢。

B：That’s my job.How do you like this room?

B：这是我们工作。房间如何呢先生？

S：It's very cozy．I like it very much.

S：非常舒适，我很喜欢。

B：Right, is there anything else I can do for you?

B：还有其他需要吗？

S：No, Thank you.

B：OK, Good night.

3，客人寄存行李

Mr Steven[S]：I want to check my luggage.

S：我想要寄存我的行李。

Bellman[B]：Certainly, sir. You can check luggage here. Please go through the formalities.

B：当然可以，先生。你可以把行李寄存在这里。请您办一下寄存手续。

S：No problem.

S：没问题。

B：May I know your room number?

B：您是几号房的？

S：My room number is 1005.

S：1005。

B：When will you take them back? Sir.

B：您什么时候来取呢？

S：About 30 minutes later.

S：大约半小时以后。

B：OK, please sign your name here.

B：好的，请在这里签个名。

B：Keep the luggage check card, and for drawing, please show the second half of this card.

B：请保存好行李寄存卡，当您来取回行李时，请出示这张卡的下半联。

S：OK, thank you very much. Bye bye.

B：See you. Sir.

4，客人要出租车

Doorman[D]：Would you like me to call a taxi for you?

D：需要一辆的士吗？

Mr Steven[S]：Yes, thanks.

S：是的。

D：Where to? Sir.

D：到哪里呢，先生。

S：To the airport.

S：到机场.

D：OK, Just moment, please.

D：好的，请稍等。

的士叫来后…

D：Sorry to have kept you waiting, sir. Are there four pieces in all? D：不好意思让您久等了，先生。您一共是四件行李对吗？

S：Yes.

S：是的。

D：Let me take them to the trunk.

D：让我把他们放到后备箱吧。

S：OK, thank you very much.

S：非常感谢。

D:You are welcome.Sir.Hope to see you again.Wish you good luck. D:不客气先生.希望能再次见到您.祝您好运.

酒店前厅常用英语

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酒店礼宾部常用英语汇编重要词汇: 礼宾部 Concierge 行生 Bell man 门童 Doorman 行 Luggage 行架 Luggage rack 行存放处 Luggage Depository 行车 Baggage trolley 司机 Driver 电梯 Elevator 洗手间 Toilet 机场 Airport 火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella 接机服务 Pick-up 行寄存 Check baggage 叫早服务 Morning call 自助早餐 Buffet breakfast 往前直走 Straight on 常用词汇: 五星级酒店 Five-star hotel 前厅部 Front office department 总台 Front desk 总机 Operator 商务中心 Business center 游泳池 Swimming pool 西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna 会议室 Meeting room 停车场 Parking lot 总经理 General manager 经理 Manager 大堂副理 Assistant manager [AM]

宾客关系主任Guest relation officer [GRO] 主管 Director 领班 Supervisor 楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman 货币兑换change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care 请勿倒立Keep Top Side Up 常用句子 1.Are these your baggage? 这些是您的行吗? 2.Is this everything, sir? 这是全部东西吗，先生? 3.May I take them for you? 我来帮您拿好吗? 4.Let me help you with your luggage.让我来帮您吧。 5.I hope I'm not disturbing you.我希望没有打扰您。 6.Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。 7.The bellboy will show you to your room, sir. 先生，行生会送您到房间的。 8.Here is your room key. 给您房间钥匙。 9.You may leave your luggage in the Concierge. 您可以把行放在礼宾部。 10.Would you like to check your luggage here? 您要寄存行吗? 11.Don’t worry, your luggage will be sent up at once. 别担心，您的行很快就会送上去的。 12.When you check out, please call NO.6849 and we’ll help you with your luggage immediately. 如果您要

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英语教师常用课堂用语小结 1. Let’s get ready for class.准备 上课。 2. I’m sorry I’m late. /Excuse me for coming late. 对不起，我迟到 了。 3. Please come earlier next time. 下次请早点到。 4. Class begins. 上课。 5. Who’s on duty today?今天谁 值日？ 6. Is everyone here? 都到齐了 吗？ 7. Who’s a bsent today? 今天谁 没来？ 8. What day is today? 今天是星 期几？ 9. What’s the date today? 今天 是几号？ 10. Li Hong, have you collected all the exercise-books? 李红，作业本都收齐了吗？ 11. Here are your exercise-books. Please hand them out. 这是练习本，请发下去。12. Monitor, would you please fetch some chalk for me?. 班长，能帮我去拿些粉笔来吗？ 13. Open your books, please. 请 翻开书。 14. please turn to Page 12. 请翻 开书到12页。 15. Please take out your notebooks/exercise books. 请拿 出笔记本/练习本。 16. No more talking, please. 请 安静。 17. Attention, please. 请注意。 18. Let’s have a dictation.让我 们来听写。 19. We’re going to have a new lesson today. 今天我们要上新 课。 20. First let’s have a revision. 首先我们复习一下。21. Who can answer this question? 谁能回答这个问题？22. Do you have any questions? 你们有问题吗？ 24. Let me see. 让我看看/想想。

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常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员

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酒店常用英语口语-前厅英语

酒店常用英语口语：前厅部用语 （1）Have you a reservation？ 您预订过吗？ （2）May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （3）Here is your room key. 给您房间钥匙。 （4）Please pay at the cashier's desk over there. 请去那边帐台付款。 （5）Are these your baggage？May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （6）I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 （7）Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 （8）I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 （9）May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （10）I'm sorry，madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （12）How many pieces of luggage do you have？ 请问您有几件行李？ （13）Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？ （14）You can get your money changed at the cashier's Desk.. 您可以去收款处兑换钱。 （15）Could you take a message for her，please？ 你能不能为我给她留信口信？ （16）Just a moment，please，sir. I'll put you through. 请稍等一下，先生。我马上为您接通。 （17）For outside calls，please press 9 first and when you hear the dialing tone，press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 （18）How would you like to make payment，sir. 先生，请问您将如何付款？ （19）Here is your change and receipt，sir. I'll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 （20）The rate of your room will be paid by your host unit while the others

英语教师课堂常用组织用语

一、课堂核心用语（一 英语教师课堂常 用组织用语织 1 Class begins! 上课! 2 Bequiet, please. 请安静。 3 Listen carefully. 仔细听。 4 Watch carefully. 仔细看。 5 Stand up，please. 请起立。 6 Sit down，please. 请坐。 7 No Chinese, OK? 别说中文。 8 Let’s watch TV.咱们一起来看电视吧！ 9 Look at me，please. 请看着我。 10 Listen to me，please. 请听我讲。 11 Understand? 明白了吗？ 12 Who’d like to try? Let me try.谁想试一试？让我来。 13 Hands up. 请举手。 14 Hands down. 请放下手。 15 Attention, please! 请注意了！ 16 Are you ready? 准备好了吗？ 17 One by one. 一个一个来。 18 You two. 你们俩一组。 19 Practice in pairs. 两个小朋友一起练习。 20 Practice in groups. 小组内练习。 21 Louder, please. 请大点声。 22 Lower, please. 请小点声。 23 Once again. 再来一次。 24 Follow me. 跟我学。 25 Stop now. 现在停下来。 26 Come here. 到这里来。 27 Go back to your seat. 请回座位。 28 Are you done? 做完了吗？ 29 Class is over. 下课。 30 See you. 再见。 （二）激励英语教师课堂常用组织用语与评价 1 Good! 好！ 2 Well done! 做得好！

酒店礼宾部常用英语(全版)

酒店礼宾部常用英语(全版)

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酒店礼宾部常用英语汇编重要词汇: 礼宾部 Concierge 行李生 Bell man 门童 Doorman 行李 Luggage 行李架 Luggage rack 行李存放处 Luggage Depository 行李车 Baggage trolley 司机 Driver 电梯 Elevator 洗手间 Toilet 机场 Airport 火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella 接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call 自助早餐 Buffet breakfast 往前直走 Straight on 常用词汇: 五星级酒店 Five-star hotel 前厅部 Front office department 总台 Front desk 总机 Operator 商务中心 Business center 游泳池 Swimming pool 西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna 会议室 Meeting room 停车场 Parking lot 总经理 General manager 经理 Manager 大堂副理 Assistant manager [AM]