商务英语4形考答案

国家开发大学商务英语4形考答案

第一单元

一、选择填空题（每题10分，共5题）

—__________________?

—Sure, no problem. First, go see Cindy and tell her where you're going and when.

选择一项：

C. Can you fill me in

—Hey Kyle, guess what! The boss is sending me to Europe for a marketing

seminar next month.

—__________________You've been itching to go on a business trip for months.

选择一项：

A. I am sorry to hear that.

B. Great! You must be happy.

C. So what?

If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.

选择一项：

A. to visit

B. visiting

C. visited

Can you fill me ____________ ? I need some detailed information.

选择一项：

A. in

B. up

C. out

题目5

题干

Traveller's checks are generally ____________ small face value.

选择一项：

A. at

B. on

C. of

—How would you like to go?

—__________________.

选择一项：

A. I'll get in touch with the railroad

B. I'd like to fly to Frankfurt for a stay of two days

C. I expect to depart for Frankfurt on Sunday, September 1st

—__________________?

—Yes, business class.

选择一项：

A. Will you fly business class

B. When do you plan to leave

C. Where shall I make hotel reservation

Please ____________ an open return flight from Barcelona to Frankfurt.

选择一项：

A. paper

B. text

C. book

Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.

选择一项：

A. buy

B. buying

C. to buy

We used to ____________ cash advances.

选择一项：

A. had

B. having

C. have

标记题目

题干

____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.

选择一项：

A. For

B. On

C. In

You can download and print off the ____________ online.

选择一项：

A. from

B. form

C. formal

Many of the banks and travel services in the western countries provide

convenience for the travellers by issuing traveller's ____________.

选择一项：

A. checks

B. cash

C. credit cards

完形填空：选择正确答案，补全文章（每题10分）。

How to Schedule Your Visa Appointment

Payment can be made with a UnionPay debit card or in cash. You can 回答 directly through the website, the Call Center, or at a Citic bank ATM. If paying at

a Citic bank branch, you can pay with a UnionPay 回答 or with cash. If you prefer to

pay in cash, the appointment website will produce a bank deposit slip 回答 on the type of appointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank 回答 , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 回答 , and enter the bank receipt confirmation number into the requested field.

BCACA

翻译：为句子选择正确的翻译（每题10分）。

1. Can you fill me in? 回答

A. 你能替代我一下吗？

B. 你能为我填写吗？

C. 你能向我详细介绍一下吗？

二、2. Not all restaurants accept the card. 回答

A. 所有酒店都不接受此卡。

B. 并非所有酒店都接受此卡。

C. 所有酒店接受的不是此卡。

3. We used to have cash advances. 回答

A. 我们以前是预支现金。

B. 我们使用已有的现金。

C. 我们习惯了预支现金。

三、4. Let me know how you like living out of a suitcase.回答

A. 到时候告诉我没有旅行包你是怎么活下来的。

B. 到时候告诉我你是怎么带着旅行包生活的。

C. 到时候告诉我你怎么那么喜欢带着旅行包生活。

5. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’s checks. 回答

A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。

B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。

C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

Schengen Visa Application Steps

Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to

because it determines where and how you are going to send your

application.

● If you are intending to visit just one Schengen country, you will need

to apply for the Schengen visa directly with the embassy or consulate of

that particular country.

● If you are intending to visit two or more Schengen countries, your

application must be sent to the embassy or consulate of the country that shall be your main destination.

● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.

Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.

Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:

● A valid national passport

● Evidence showing the purpose of your trip (e.g. hotel reservations)

● Proof of medical insurance

● A round-trip travel ticket

● Proof of funds

Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.

1. This passage is mainly about 回答.

A. what is a Schengen visa

B. who can apply for a Schengen visa

C. how to apply for a Schengen visa

2. If you are intending to visit two or more Schengen countries, you will need to send your application 回答.

A. to the embassy or consulate of the country that shall be your main destination

B. directly with the embassy or consulate of that particular country

C. to the embassy or consulate of the first Schengen country on your travel itinerary

3. You can download and print off the form 回答.

A. via your phone

B. on the Internet

C. by your friends

4. You are required to show the following documents EXCEPT 回答.

A. a round-trip travel ticket

B. a valid national passport

C. a birth certificate

5. The processing time is 回答 per embassy.

A. different

B. the same

C. similar

第二单元

一、选择填空题（每题10分，共5题）

题干

—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?

—_________________.

选择一项：

A. Well, I wonder whether the recent layoffs are affecting the quality of our customer

service

B. What do you think? But I have no idea

C. That's the client's own problem, I guess

—What is the distance between the new building and your office?

—_________________.

选择一项：

A. It is near to the bus stop

B. It is about 15 kilometers

C. It is very close

题干

Some of the customers' complaints seem _________ .

选择一项：

A. inacceptable

B. unacceptable

C. unaccepted

题干

Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.

选择一项：

A. expire

B. express

C. exact

题干

Customers often remain _________ to a business that has excellent service even if their prices are high.

选择一项：

A. loyal

B. loyally

C. loyalty

—Hello, is that Sail Moving Company?

—_________________?

选择一项：

A. Yes, this is Jack speaking. Thanks for calling. What can we do for you

B. Yes, I'm Jack. Thanks for calling. What can we do for you

C. Yes, speaking. What can I do for you

The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .

选择一项：

A. compensation

B. repay

C. refund

题干

_________ the situation may be, make sure that you don't leave your customer with an unanswered question.

选择一项：

A. Whatever

B. Whenever

C. However

题干

If things have _________ , the person you're talking to will want to know the reasons.

选择一项：

A. got up

B. gone wrong

C. turned down

—What does the customer's complaint say?

—_________________.

选择一项：

A. He says he will write us a thank-you letter

B. He says he hasn't gotten back the monitor for repairs

C. He wants to know whether we could give him a discount

The American idea of customer service is _________ each customer the center of attention.

选择一项：

A. made

B. to make

C. make

Customers won't find store clerks sitting around _________ .

选择一项：

A. watching TV or playing cards

B. to watch TV or play cards

C. watching TV or to play cards

If any of the articles are damaged during move, you may make a _________ for

compensation with our company.

选择一项：

A. request

B. demand

C. claim

—How do you calculate the fee if we ask you to move the office furniture?

—_________________.

选择一项：

A. We can give you a 10% discount

B. Sorry, we are not available these days

C. The cost depends on the floor to move to, the distance between two places and the

amount of the furniture to move

Looking your customers in the eye shows that we are listening to them and hearing _________ .

选择一项：

A. why are they saying

B. how are they saying

C. what they are saying

二、阅读理解/翻译/完形填空（题型随机）（共50分）

完形填空：选择正确答案，补全文章（每题10分）。

Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being 回答 .

Consumers often must encounter an experience to not only be a satisfied

customer, but a loyal customer. Customer service is a part of that experience.

Top notch service will create 回答 and a returning customer, which is what we all must strive for.

Excellent customer service is 回答 to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答 . Greet them in a friendly manner, whether that be via telephone, email or in person.

Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答 ; it's a requirement for businesses to survive.

选自：

https://www.sodocs.net/doc/4510534746.html,/od/plantutorialsandsamples/a/What-Is-Customer-Se rvice.htm

DEACB

阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。

Customer Service

1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.回答

2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked.回答

3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day”from the clerk.回答

4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.回答

5. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.回答

BDEAC

翻译：为句子选择正确的翻译（每题10分）。

1. The American idea of custom service is to make each customer the center of attention.回答

A. 美式客服理念认为每位客户都是关注的焦点。

B. 美国的客户都有以自己为中心的想法。

C. 美国的客户服务人员都有以客户为中心的想法。

2. Many products come with a money-back guarantee.

A. 许多产品都要先付款得以保障。

B. 许多产品都有退款承诺。

C. 许多产品都要退款。

3. Make sure to look your customers in the eye.

A.确保要把顾客像眼睛一样珍视。

B.确保把顾客看在眼睛里。

C.确保要直视顾客的眼睛。

4. Always look for ways to go above and beyond the expectations of your customers.

A. 一定要想方设法，超越顾客的期望。

B. 一定要寻求在顾客期待之外的想法。

C. 总是要寻找达到顾客期望的方法。

5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.回答

A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

B. 最糟糕的事情是到了最后一刻还没有装船。

C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

第三单元

一、选择填空题（每题10分，共5题）

题目1

还未回答

满分10.00

标记题目

题干

—I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?

—______________.

选择一项：

A. Ok, I think we've both have done our best for this

B. No, the suggestion is too bad

C. Ok, you will benefit more than us

—Hello, this is Lucas Bowen. I'd like to order some machines.

—___________. When do you need them?

选择一项：

A. Sorry, I am busy

B. No problem

C. No, you can do it online

题干

______ has good reputation will sooner or later be successful in his business.

选择一项：

A. Whatever

B. Whoever

C. Whichever

题干

In business，whatever you do, do not ____ illegal benefit.

选择一项：

A. chase

B. choose

C. challenge

题干

We can't manage that ____ you pay for the installation.

选择一项：

A. if

B. until

C. unless

—Could you be so kind as to turn down that rock “n”roll? I'm preparing for tomorrow's meeting report.

—______________.

选择一项：

A. It's none of you business

B. No, I don't think so

C. Sure. Sorry to disturb you

—I'll be away on a business trip. Would you mind signing for my express delivery?

—________________.

选择一项：

A. have no time

B. I'd rather not

C. I'd be happy to

We can't manage that ____ you pay for the installation.

选择一项：

A. if

B. until

C. unless

To attract investors, the government has _____ its tax and labor laws.

选择一项：

A. adapted

B. applied

C. adjusted

When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.

选择一项：

A. get

B. gets

C. got

二、阅读理解/翻译/完形填空（题型随机）（共50分）

阅读理解：根据文章内容，选择正确答案（每题10分）。

Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be

instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out

differently across cultural boundaries.

1. Emotions play an important role during the negotiation, although their effect is being

studied just 回答.

A. at the beginning of negotiation practice

2019年商务英语4(形考作业7及答案)

商务英语4（形考作业七） 一、选择填空题（每题10分，共5题） 题目1 —Amy, do you shop online often? —______________. 选择一项： A. No, I don't think so B. That's a good idea C. Yes. It's very convenient and the price is often lower than in store 题目2 —________________ , but I still have the feeling that it's not safe enough. —I couldn't agree more. That's why I only do street shopping. 选择一项： A. Paying online is much unsafe than before B. Paying online is less safer than before C. Paying online is much safer than before 题目3 ______ friends and colleagues greeted each other with that day was “Bought anything today?”

选择一项： A. That B. Who C. What 题目4 I couldn't agree more. That's ______ I only do street shopping. 选择一项： A. whether B. because C. why 题目5 Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping. 选择一项： A. virtual B. simulated C. actual 二、阅读理解/翻译/完形填空（题型随机）（共50分） 题目6 阅读理解：根据文章内容，判断正误（每题10分）。

商务英语1形考任务8

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III.Read the article and choose one best answer to each of the following multiple choice questions according to the article ( 40%): New Economy As America emerges from what may be the shortest economic slump in memory, there is increasing evidence that New Economy factors---- including high productivity rates, better inventory management, more flexible labor markets, and a greater share of jobs in the service sector ---- were in fact responsible for the brevity of the slowdown. As the remarkable US expansion of the 1990s appears to be continuing, the New Economy seems to have passed the first real test of its resiliency. And the structural changes being driven by the New Economy have not receded or been impeded by the changes of the last year; rather, they are as strong as ever. As these structural changes continue to sweep through our national economy, they are restructuring and reshaping the 50 state economies. In 1999, at the height of the New Economy euphoria, PPI released its first State New Economy Index, which included 17 indicators to measure the degree to which state economies were structured and operated according to the tenets of the New Economy. In 2002, after the New Economy has proved itself and is being viewed by most with a more careful and realistic eye, PPI’s 2002 State index uses 21 economic indicators to measure these differences and ass ess states’ progress as they adapt to the new economic order. With these indicators as a frame of reference, the report then outlines a state-level public policy framework aimed at boosting the incomes of all Americans. While in 1999 many thought that the New Economy changed everything (including the need for companies to make a profit), in 2001 many scoffed at it as simply a flash in the pan or, worse, a myth spun by an over-imaginative media. Many questioned if after the superb economic performance of the 1990s we were doomed to return to the dismal days of the later 1970s and 1980s. The reality is that the New Economy was neither an epochal and dizzying transformation nor a slogan generated by some dot-com companies looking to inflate their IPO prices. Rather it was and is the kind of profound transformation of all industries that happens perhaps twice ina century. Such a change is equivalent in scope and depth to the rise of the manufacturing economy in the 1890s and the emergence of the mass-production, corporate economy in the 1940s and 1950s. As we pass through one of those groundswells that regularly but infrequently reshape the economy (and society) from top to bottom, there will be occasional bumps along the way---- like the recent economic downturn---- but these are the negative phrases within what we can expect to be a much longer growth period.

商务英语1形考任务6

1：— Hello, Sally. What’s the matter with you? You look worried. 答案：What shall I do if a customer doesn’t pay up on the due date? 2：— Sally, could you lend me your calculator? Mine is not working. 答案：Sure, why do you need it? 3：— The senior managers need the results from last month straight away, so I can’t stop 答案：Ok, see you later. 4：— What if he still doesn't pay up? 答案：If it's a small amount we write it off as bad debt. For larger sums we… 5：— You need to work with other colleagues to look after that. 答案：Thanks.I’m grateful for your suggestions. 6： 答案：It 7： is very important that you don’t make any mistakes when you calculate those your check is received within a week we shall have no alternative. 答案：Unless 8：A week ago, I sent him a statement 答案：showing the amount overdue. 9：After that, we have to post 答案：a series of letters. 10：Don’t worry so much -- 答案：worrying is my job! 11：For larger sums we take legal steps to 答案：recover the money. 12：He didn’t seem to 答案：take any actions. 13：I have to 答案：work out the profit from last month. 14：Those numbers come to mean the world to you 答案：because they give you the record of how 15：We are usually very prompt 答案：in settling your accounts. 二、听力理解：请听下面的对话，根据对话内容进行判断，正确为 T，错误为 F。 1. Lily’s calculator is not working.{T; F} 答案：子问题1：F; 子问题2：T; 子问题3：F; 子问题4：T; 子问题5：T 二、完形填空：阅读下面短文，从 A、B、C 三个选项中选出能填入空白处的恰当选项。 PURPOSE OF ACCOUNTING 答案：子问题1：B; 子问题2：A; 子问题3：B; 子问题4：C; 子问题5：A 二、阅读理解：阅读下面的短文，根据文章内容从 A、B、C 三个选项中选出一个最佳选项。 ACCOUNTING IS MORE THAN NUMBERS 答案：子问题1：A; 子问题2：C; 子问题3：B; 子问题4：A; 子问题5：C 二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。 Dear Sirs,_ 答案：子问题1：C; 子问题2：E; 子问题3：A; 子问题4：D; 子问题5：B

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2014 春 1．What do you think globalization means What global companies can you think of What industries are they in Do global companies do more harm than good In my opinion,globalization means a company set up subsidiaries in the other countries and make them into local companies.And setting up new companies means the transferring of technology and capital.When referring to global companies ,we may easy to think of P&G,KFC,AIRBUS,NOKIA and so on.These companies are in different industries,some in instant food industries,some in heavy industries,some in aviation industries.It may difficult to say absolutely global companies do more harm or do more good.It obviously that global companies give us much cheaper and higher quality products which make us enjoy a more comfortable life.Also global companies introduced more advanced technology and management skills.But on the other hand,with the strong competition,some national companies is eliminating and our national culture is also disappear with the step of globalization. 2．Are you influenced by brands when you choose products or services (Why or why not) Would you consider buying a new brand of product newly introduced to the market (Why or why not) What do you think a company should do to create brand awareness for a new brand I think whether I influenced by the brands depend on different kinds of things.When I choose something I use everyday such as shampoo,I will firstly take brands into consideration.Because I think shampoo is a kind of chemical product,some small companies may put some unhealthy addition ,which may have a bad influence on my health.But when I choose cloths ,I think style and quality are important than brands.Generally I don’t want to have a try to a new brand of product,because I think it is not worthy for me to try a product with uncertainty.But if there are some discount or free-trying,I’d like to have a try. For a company which wants to create brand awareness,I have some suggestions.Firstly it’s necessary to make a product recognise. Secondly,the company should associate with specific quality with his brand.Thirdly,forming a customer loyalty is important for a company. 3．What is important when arranging a business trip abroad ?Type of transport ?Accommodation ?Contact person I think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information. 4．Do you think that the advertising practices described below are acceptable Why ?Using children in advertisements ?Using film stars in advertisements ?Promoting alcohol on TV ?Comparing your products to your competitors’ products 孩子：When the children's minds are not fully mature, parents are keen to cultivate children's talent ,practicing courage to help them grow better. But sometimes the situation is that kids do not necessarily very keen on this, some children may not have extraordinary talent. And also in the growth process, the psychological gap can not be avoided. 名人：弊端Celebrity endorsement ads make compelling product.Celebrity endorsement advertising can deepen people's perception of the brand. Increase sales by star.好处:Star negative information affects the consumers for the product choice; celebrity endorsements make false advertising for fame and wealth; Celebrity endorsements misled consumers, make consumers los when choosing goods. 电视宣传酒精：On behalf of the Chinese splendid culture. Chinese wine has a long history of wine as a special drink which witnessed the rise and fall of a dynasty.Moderate amounts of wine is beneficial to the health of the body, but drinking too much can lead to serious consequences, such as drunk driving.

2018电大商务英语形考任务4答案

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