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新编简明英语语言学教程中文版-2

新编简明英语语言学教程中文版-2
新编简明英语语言学教程中文版-2

新编简明英语语言学教程中文版-2

案场各岗位服务流程

销售大厅服务岗:

1、销售大厅服务岗岗位职责:

1)为来访客户提供全程的休息区域及饮品;

2)保持销售区域台面整洁;

3)及时补足销售大厅物资,如糖果或杂志等;

4)收集客户意见、建议及现场问题点;

2、销售大厅服务岗工作及服务流程

阶段工作及服务流程

班前阶段1)自检仪容仪表以饱满的精神面貌进入工作区域

2)检查使用工具及销售大厅物资情况,异常情况及时登记并报告上级。

班中工作程序服务

流程

行为

规范

迎接

指引

递阅

资料

上饮品

(糕点)

添加茶水

工作

要求

1)眼神关注客人,当客人距3米距离

时,应主动跨出自己的位置迎宾,然后

侯客迎询问客户送客户

注意事项

15度鞠躬微笑问候:“您好!欢迎光临!”2)在客人前方1-2米距离领位,指引请客人向休息区,在客人入座后问客人对座位是否满意:“您好!请问坐这儿可以吗?”得到同意后为客人拉椅入座“好的,请入座!”

3)若客人无置业顾问陪同,可询问:请问您有专属的置业顾问吗?,为客人取阅项目资料,并礼貌的告知请客人稍等,置业顾问会很快过来介绍,同时请置业顾问关注该客人;

4)问候的起始语应为“先生-小姐-女士早上好,这里是XX销售中心,这边请”5)问候时间段为8:30-11:30 早上好11:30-14:30 中午好 14:30-18:00下午好

6)关注客人物品,如物品较多,则主动询问是否需要帮助(如拾到物品须两名人员在场方能打开,提示客人注意贵重物品);

7)在满座位的情况下,须先向客人致歉,在请其到沙盘区进行观摩稍作等

待;

阶段工作及服务流程

班中工作程序工作

要求

注意

事项

饮料(糕点服务)

1)在所有饮料(糕点)服务中必须使用

托盘;

2)所有饮料服务均已“对不起,打扰一

下,请问您需要什么饮品”为起始;

3)服务方向:从客人的右面服务;

4)当客人的饮料杯中只剩三分之一时,

必须询问客人是否需要再添一杯,在二

次服务中特别注意瓶口绝对不可以与

客人使用的杯子接触;

5)在客人再次需要饮料时必须更换杯

子;

下班程

序1)检查使用的工具及销售案场物资情况,异常情况及时记录并报告上级领导;

2)填写物资领用申请表并整理客户意见;3)参加班后总结会;

4)积极配合销售人员的接待工作,如果下班时间已经到,必须待客人离开后下班;

1.3.3.3吧台服务岗

1.3.3.3.1吧台服务岗岗位职责

1)为来访的客人提供全程的休息及饮品服务;

2)保持吧台区域的整洁;

3)饮品使用的器皿必须消毒;

4)及时补充吧台物资;

5)收集客户意见、建议及问题点;

1.3.3.3.2吧台服务岗工作及流程

阶段工作及服务流程

班前阶段1)自检仪容仪表以饱满的精神面貌进入工作区域

2)检查使用工具及销售大厅物资情况,异常情况及时登记并报告上级。

班中工作程序服务

流程

行为

规范

问询需求按需求提

供饮品客户离开后清理桌面

阶段工作及服务流程

服务准迎客:保得知需客户

班中工作程序工作

要求

注意

事项

1)在饮品制作完毕后,如果有其他客户仍

在等到则又销售大厅服务岗呈送;

2)所有承装饮品的器皿必须干净整洁;

下班程序5)检查使用的工具及销售案场物资情况,异常情况及时记录并报告上级领导;

6)填写物资领用申请表并整理客户意见;7)参加班后总结会;

8)积极配合销售人员的接待工作,如果下班时间已经到,必须待客人离开后下班;

1.3.4展示区服务岗岗位职责

1.3.4.1车场服务岗

1.3.4.1.1车场服务岗岗位职责

1)维护停车区的正常停车秩序;

2)引导客户车辆停放,同时车辆停放有序;

3)当车辆挺稳时,上前开车门并问好;同时提醒客户锁好车门;4)视情况主动为客户提供服务;

5)待车辆停放完好后,仔细检查车身情况请客户签字确认;

1.3.4.1.2

阶段工作及服务流程

班前阶

段1)自检仪容仪表

2)检查周边及案场区设备、消防器材是否良

陈新仁《英语语言学实用教程》章节题库(含名校考研真题)-第8~11章【圣才出品】

第8章英语语言的应用(I) I. Fill in the blanks. 1. A perlocutionary act is the act performed by or resulting from saying something; it is the _____ of, or the _____the utterance. (人大2004研) 【答案】consequence, change brought about by 【解析】言外行为指说话的效果。 2. When a teacher says “The exam this year is going to be really difficult”, the sentence would have an _____force. (清华2001研,清华2000研) 【答案】illocutionary 【解析】言外行为,表达说话人的意图。 3. _____ were sentences that did not state a fact or describe a state, and were not verifiable. 【答案】Performatives 【解析】施为句是用来做事的,既不陈述事实,也不描述情况,且不能验证其真假。 II. Multiple Choices. 1. The speech act theory was developed by _____.(对外经贸2006研) A. John Searle B. John Austin

C. Levinson D. G. Leech 【答案】B 【解析】言语行为理论是哲学家约翰·奥斯丁在他《如何以言行事》一文中提出的。它从哲学意义上对语言交际的本质进行解释,其目的在于回答”用语言干什么”这个问题。 2. Point out which item does not fall under the same category as the rest. (Focus on the type of illocutionary act) (南京大学2007研) A. threaten B. advise C. beseech D. urge 【答案】A 【解析】A为命令性言语行为,而其他三项为指示性言语行为。 3. _____ is using a sentence to perform a function. (西安外国语学院2006研) A. A perlocutionary act B. An illocutionary act C. A locutionary act D. Speech act 【答案】D 【解析】约翰·奥斯丁在他《如何以言行事》一文中提出言语行为理论, 此理论对语言交际的

新编英语教程3第三版翻译答案解析

Unit 1 1. 他们都认为他成功的可能性很小。 They all believed that his chances of success were slim. 2. 我不知道她为何总带有一种闷闷不乐的神情。 I don’t know why she always has an air of sadness. 3. 等到所有同学都就座后,学生会主席才开始宣布野营的日程安排。After all students were seated, the president of the students’ union proceeded to announce the camping itinerary. 4. 胃是人体至关重要的器官,请善待之。 Please take good care of our stomach which is a vital organ of our human body. 5、他认为总经理如此重视那些日常琐事是荒唐的。 He considered it absurd for the general manager to attach so much importance to those routine trifles. 6. 她的研究涉及多种语言和文化,富有挑战性。 Her study was full of challenge, which was concerned with many languages and cultures. 7. 根据安排,全体工作人员依次值晚班。 As is scheduled, all staff should take turns to do late duty. 8. 想到要远离父母独自生活,她深感不安。 She felt upset at the thought of leaving her parents and having an independent living in a remote area.

新编英语教程5(第三版)

1) The reason why little girl like Barbie very much is that she looks like real people and can be dressed up in a perfect way. 2) Man-made objects, though out-numbered by natural objects, play a more and more important role in people’s life. 3)The number of man-made object is increasing steeply, compared with the number of natural objects as well as its actual number. 4) The little girl of today would gladly use their old Barbie to exchange the new version of Barbie whereas their mother or grandmother would be reluctant to throw away their dolls until they fall-apart simply, because they are too old nothing could be more obvious than the difference between them. 5)The societies and people that are used to poverty reject the practice of using one product only for once or a short time and then replace it by a new one. 6) It is meaning that less for a man who is fairy old to say that he wants to develop a hobby in this or that form. 7)It is sensible that you further develop the hobby; you already have instead of trying to cultivate a new one. 8)Taking up a hobby and living a more regularized way of life are the most effective way to save them from their boredom. 9)The long hour’s work in the office or factory provides these people with the money so they can live their lives and gives them a strong desire for the simplest pleasure. 10)In fact, it is highly likely that those people who take their work as their pleasure are need to divert their effort from work from time to time urgently. 11)The ability to do the right thing at the right time is essential to a good leader. 12) A leader must be good at exercising his authority (this is a quality that a leader must have) and be able to demonstrate to the people that he does. 13) A leader should find out what the people want to do or have, and guide them to achieve it. 14) If we are not powerful, determined and brave, we can’t except to f ind a good leader, no matter how skilled we are in shopping images, we can’t make him to be what he is not, he is only a representative of all of us. 15) John Dewey has said seriously that the degree that someone’s behavior can influence the custom is the same as the degree that his body talk can influence his mother tongue. 16)The result from a serious study of the custom which is not influence by the outside shows that what Dewey said is just an objective description of the fact. 17) If we still think that our culture is superior to those of the people who we regard as uncivilized, underdeveloped or irreligious, the study anthropology must be meaningless. 18)W e must realized that all the beliefs are based on the same thing, the intangible and should be treated equally along with our own. 19)I believe that people in the society high above me are selfless, pure, noble and very intelligent. 20)But it is difficult for a man of the working class to improve his social status, especially when he was full of objectives and imaginations 21)It is physically strong, and they profited a lot by exploiting my strength, but I only lived a poor life. 22)He was no longer strong enough to make money by selling his strength and had nothing left to him, he had no other choice, but to slide down to the bottom of the society and die there in misery. 23) After 100 years, the black people is still suffering in the isolated part of American society, and he feels like an outcast in his own country. 24) We can see very clearly that as far as the black people are concerned, America didn’t fulfill its promise. 25) We are here to demand the fulfillment of the promises which can guarantee us our freedom and justice. 26)This is not the right time to calm down and adopt gradualism, waiting patiently for a solution.

新编英语教程第三版第三册-句子翻译

1. 他们都认为他成功的可能性很小。 They all believed that he had a slim chance of success. 2. 我不知道她为何总带有一种闷闷不乐的神情。 I don’t know why she has an air of sadness all the time. 3. 等到所有同学都就座后,学生会主席才开始宣布野营的日程安排。 It was after all the students had taken their seats that the president of the students’union proceeded to announce the camping itinerary. 4. 胃是人体至关重要的器官,请善待之。 The stomach is a vital organ of the human body; please take good care of it. 5. 他认为总经理如此重视那些日常琐事是荒唐的。 He considered it ridiculous for the general manager to attach so much importance to those routine trifles. 6. 她的研究涉及到多种语言和文化,富有挑战性。 Her study, which ranged over many languages and cultures, was full of challenge. 7. 根据安排,全体工作人员轮流值晚班。 As is scheduled, all the members of the staff take turns to do late duty. 8. 想到要远离父母独立生活,她深感不安。 She was greatly upset at the thought of leaving her parents and living on her own in a remote area. 9. 对于她是否胜任这项工作我们不甚担心,我们担心的是她的健康问题。We do not worry so much about her qualifications for the job as about her health. 10. 想到要作一次环球航海旅行,他为之激动不已。 He was greatly excited about the prospect of having a cruise around the world. 1. 看着自己孩提时代的玩具,我不禁疑惑起自己当年为何如此喜欢它们了。When looking at some children’s toys I played with during my childhood, I can’t help but wonder why I liked them so much then. 2. 一些官员指出:给银行高管发巨额奖金显示有必要实施某些金融改革。Some officials point out that the lavish bonuses to bank executives show the need for certain financial reforms. 3. 会长简单地陈述了马上要做的事,即选出一个秘书和财务管理人。 The president of the society briefly stated the business in hand, namely to choose a secretary and treasurer. 4. 与其因此发火,我们还不如想想该怎么办。 Instead of getting all riled up about this, we should try to figure out what to do. 5. 要是你爱上一个已经有男朋友的女孩又会怎样呢?你会告诉她你喜欢她吗? What if you fall in love with a girl who is already attached with a boy friend? Will you tell her that you like her? 6. 他喜欢得意地欣赏自己赢得的所有奖品,他把这些奖品存放在一个玻璃柜里。 He likes to gloat over all the prizes he has won, which he keeps in a glass case. 7. 为了我们的所有孩子,请大家记住这一点,在选举日投出你明智的一票。For the sake of all of our children, please keep this in mind and vote sensibly on election day. 8. 上个月我们减少了外出吃饭的次数,因此节省了一大笔开销。 Last month we cut back on the amount we were eating out, so we saved a lot of money. 9. 之前我从未想过去尝试让“脸谱(Facebook)”成为联系老朋友的一个途径,但是我试了一下,就和多年前的一些老朋友取得了联系。 It never occurred to me to try Facebook as a way of connecting with old friends, but I tried it and got in touch with some friends from years ago. 10. 一位驻伊拉克的美军高级司令官宣布,伊拉克军队准备在美军撤走其战斗部队后接管安全工作。 A top U.S. military commander in Iraq declares that Iraqi forces are ready to take over security operations when the U.S. withdraws its combat troops. 1. 凡是听到她不幸遭遇的人无不深表同情。 No one who has heard about her misfortune will not feel deep sympathy for her. 2. 他提出这个问题是出于好奇心,而非出于求知欲。 He asked the question out of mere curiosity rather than out of any genuine desire for knowledge. 3. 这位年轻学者专心致志地开发新型的电脑翻译软件,他深信在不久的将来自己会成名。

新编英语教程-第三版-练习册2-翻译句子

1.我能认出这块表是我的,因为表的背面有划痕。 I can identify this watch as mine by the scratches on the back. 2.他嗜巧克力如命,吃的停不下来。 He was so addicted to chocolate that he couldn’t stop taking it. 3.史密斯先生从教学岗位上退休下来以后,开始从事摄影这一兴趣爱好。 Mr.Smith took up photography as a hobby after he retired from teaching. 4.相比较起来,这幢房子的优点是价格低,而那幢房子的优点是交通便利。 By comparison,this house has the advantage of low price,but that house has the advantage of convenient transportation. 5.他似乎正在使出全身解数,试图提高这一新产品的销售额。 It seems that he is making every effort to promote the sale of this new product. 6.热切的学生们纷纷挤进了讲堂,聆听来自剑桥大学的那位著名教授讲课。The eager students crowded into the lecture hall to hear the famous professor from Cambridge University. 7.他们责怪他向队友发出的信号混乱不清。 They blamed him for sending confusing signals to the teammates. 8.我们的产品仍然远远领先于我们竞争对手的产品。 Our product still has a good lead over that of our competitor. 1.我不知道他如何能靠自己的薪水买得起一套新房子。 I wonder how he can afford a new flat on his salary. 2.要管理好一所学校,校长起着很重要的作用。 The headmaster plays an important role in the effective administration of a school. 3.在家庭事务中具有最后决定权的是我母亲。 It is my mother who has the final say in family affairs. 4.生物学,特别是微生物学,从他学生时代起就令他着迷。 Biology,microbiology in particular, has fascinated him from his student days. 5.她有没有说什么令你特别感兴趣的东西? Has she said anything that appeales to you especially 6.在这么复杂的情况下,没有人能揣测出谁将赢得下一次竞选。 Under such complicated conditions,no one can tell who will win the next election. 7.这是100英镑,它够支付你所有的花费了。 Here is 100 pounds,that should cover all your expenses.

新编英语教程(第三版)unit6练习册答案

Reference for Unit 6 workbook exercises Blank Filling A. 1.changed, promising https://www.sodocs.net/doc/5710730244.html,ing, qualified 3.determined 4.spoken, leading, surprising 5.frightening 6.demanding 7.pleased, soiled https://www.sodocs.net/doc/5710730244.html,plicated 9.interested, exciting, soaked 10.tiring, tired B. 1.giving 2.Fascinated, rising / rise 3.singing, to do, making

4.keeping, playing, to be, to see, climbing 5.opening 6.to take, shopping, doing, to do 7.to have remembered, to tell, preparing, to do 8.to watch, to read, reading, watching 9.missing, to tell 10.to be taken 11.swimming, cleaning, to do 12.waiting, seeing, missing, to find, to be C. 1.for 2.to 3.of 4.on 5.read 6.across 7.about / for 8.in 9.until / till 10.opinion 11.by 12.keep 13.excellent 14.time 15.pleasure 16.from 17.yourself 18.in 19.filled 20.trains

刘润清《新编语言学教程》笔记和课后习题(认知语言学)【圣才出品】

第10章认知语言学 10.1 复习笔记 本章要点: 1. Cognitive linguistics 认知语言学 2. Categorization and categories 范畴化与范畴 3. Conceptual metaphor and metonymy 概念隐喻与转喻 4. Iconicity and grammaticalization 象似性与语法化 常考考点: 认知语言学定义;范畴化与范畴定义分类等;概念隐喻与转喻的定义,层次分类;象似性的分类以及语法化等。 本章内容索引: I. Definition of cognitive linguistics II. Categorization and categories

1. Definition of categorization 2. The classical theory 3. The prototype theory 4. Levels of categorization III. Conceptual metaphor and metonymy 1. Conceptual metaphor 2. Conceptual metonymy IV. Iconicity 1. Iconicity of order 2. Iconicity of distance 3. Iconicity of complexity V. Grammaticalization I. Definition of cognitive linguistics (认知语言学定义) 【考点:名词解释】 Cognitive linguistics is an approach to the analysis of natural language that focuses on language as an instrument for organizing, processing, and conveying information. 认知语言学是一种研究自然语言的方法,集中研究语言组织,处理与传达信息的作用。 II. Categorization and categories (范畴化与范畴) 1. Definition of categorization and categories (定义)

新编英语教程第三版李观仪Unit课文及译文参考

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