bozhan_tif_ch15S
Chapter 15S Supply Chain Information Systems
TRUE/FALSE
1.All information systems are computer-based.
Answer: False
Reference: Introduction
Difficulty: Easy
Keywords: information systems, computer-based, manual
AACSB: Use of Information Technology
2.Accuracy is a key performance dimension for strategic decision making information flows.
Answer: False
Reference: Understanding Supply Chain Information Needs
Difficulty: Difficult
Keywords: performance dimension, strategic
AACSB: Use of Information Technology
3.The purpose of the execution and transaction processing supply chain activities is to record
and retrieve data and execute and control physical and monetary flows.
Answer: True
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: purpose, supply chain, information, needs
AACSB: Use of Information Technology
4.Customer relationship management refers to planning and control activities and information
systems that link a firm with its downstream customers.
Answer: True
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: purpose, supply chain, information, needs
AACSB: Use of Information Technology
5.Internal supply chain management is used to link higher level planning and location decis ion-
making with lower level activities within the same supply chain.
Answer: False
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: supply chain, internal
6.Enterprise resource planning applications span the supplier, customer, and internal supply
chain areas.
Answer: True
Reference: Supply Chain Information Systems
Difficulty: Easy
Keywords: supply chain, ERP, enterprise, resource, planning
AACSB: Use of Information Technology
7.ERP’s traditional strengths lie in routi ne decision making and in execution and transaction
processing.
Answer: True
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: supply chain, ERP, enterprise, resource, planning, transaction processing AACSB: Use of Information Technology
8.Warehouse and transportation planning systems support strategic planning efforts by
allocating fixed logistics capacity in the best possible way, given business requirements.
Answer: False
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: supply chain, ERP, enterprise, resource, planning, transaction processing
9.Design collaboration is a typical customer relationship management application.
Answer: False
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: SRM, design collaboration, supplier relationship management
AACSB: Use of Information Technology
10.One ERP vendor is known simply as SAP.
Answer: True
Reference: Supply Chain Information Systems
Difficulty: Easy
Keywords: SAP, ERP, enterprise, resource, planning
AACSB: Use of Information Technology
MULTIPLE CHOICE
11.Which of these supply chain activities is the most day-to-day, routine activity?
a.control of monetary flows
b.capacity decision
c.warehouse location
d.workforce leveling
Answer: a
Reference: Understanding Supply Chain Information Needs
Difficulty: Easy
Keywords: supply chain, activity, routine
12.Which of these supply chain activities is the most strategic?
a.inventory level
b.new markets entry
c.supplier evaluation systems
d.job scheduling
Answer: b
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: supply chain, activity, strategic
13.A key performance measure for an execution and transaction processing system would be:
a.flexibility.
b.form.
c.function.
d.accuracy.
Answer: d
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: TPS, transaction, processing, system, accuracy
AACSB: Use of Information Technology
14.Flexibility is a key performance dimension for information flows in a(n):
a.strategic decision making activity.
b.global planning activity.
c.routine decision making activity.
d.execution and transaction processing activity.
Answer: a
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: information needs, flexibility, supply chain
AACSB: Use of Information Technology
15.A supply chain information system that links a company with an entity upstream is called
a(n):
a.customer relationship management system.
b.supplier relationship management system.
c.internal supply chain management system.
d.None of these systems provide this linkag
e.
Answer: b
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: information needs, SRM, supplier relationship management, system
AACSB: Use of Information Technology
16.A supply chain information system that is used in the internal supply chain at the strategic
level is a(n):
a.CRM.
b.DSS.
c.ERP.
d.SRM.
Answer: b
Reference: Supply Chain Information Systems
Difficulty: Difficult
Keywords: information system, supply chain, DSS, decision support system
AACSB: Use of Information Technology
17.An execution and transaction processing level system that is used throughout the supply chain
is a(n):
a.CRM system
b.DS system.
c.ERP system.
d.SRM system
Answer: c
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: information system, supply chain, ERP, enterprise resource planning system AACSB: Use of Information Technology
18.Which of the following statements regarding enterprise resource planning systems is NOT
correct?
a.Most companies using ERP use their system to serve all of the information requirements.
b.The primary advantage of ERP systems is that they pull together all of the classic
business functions into a single, tightly integrated package.
c.All of the business functions running from an ERP system use a common database.
d.Making ERP systems integrate with other applications in a business presents a significant
technological challenge.
Answer: a
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: information system, supply chain, ERP, enterprise resource planning system AACSB: Use of Information Technology
19.Logistics information systems that support tactical planning efforts by allocating fixed
logistics capacity in the best possible way given business requirements are known as:
a.decision support systems.
https://www.sodocs.net/doc/5612818381.html,work design applications.
c.warehouse management and transportation execution systems.
d.warehouse and transportation planning systems.
Answer: d
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: information system, logistics, warehouse management, transportation
execution
AACSB: Use of Information Technology
20.A typical SRM application is:
a.negotiations.
b.market analysis.
c.order management.
d.service center management.
Answer: a
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: supplier relationship management, SRM, application, negotiation
AACSB: Use of Information Technology
21.A typical CRM application is:
a.design collaboration.
b.sell process.
c.sourcing decisions.
d.supply collaboration.
Answer: b
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: customer relationship management, CRM, application, sell process
AACSB: Use of Information Technology
FILL IN THE BLANK
22.APICS defines a(n) __________ as a set of interrelated components that collect, process,
store, and distribute information to support decision making, coordination, and control in an organization.
Answer: information system (IS)
Reference: Introduction
Difficulty: Easy
Keywords: information, information system
AACSB: Use of Information Technology
https://www.sodocs.net/doc/5612818381.html,puter-based information systems that allow users to analyze, manipulate, and present
data in a manner that aids higher-level analysis and conclusions are called __________.
Answer: decision support systems
Reference: Supply Chain Information Systems
Difficulty: Easy
Keywords: DSS, decision support systems
AACSB: Use of Information Technology
24.Long term strategic questions such as facility location and sizing are addressed by
__________.
Answer: network design applications
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: network design applications
AACSB: Use of Information Technology
25.__________ are logistics information systems that initiate and control the movement of
materials between supply chain partners.
Answer: warehouse management and transportation execution systems
Reference: Supply Chain Information Systems
Difficulty: Difficult
Keywords: warehouse management, transportation execution systems
AACSB: Use of Information Technology
26.Warehouse and transportation planning systems support __________ planning efforts.
Answer: tactical
Reference: Supply Chain Information Systems
Difficulty: Difficult
Keywords: warehouse planning, transportation planning, tactical
AACSB: Use of Information Technology
27.Market analysis, order management, and service center management are all examples of
applications found in a(n) __________ system.
Answer: CRM (customer relationship management)
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: CRM, customer relationship management
AACSB: Use of Information Technology
ESSAY
28.What are the information needs at the four levels (execution and transaction processing,
routine decision making, tactical planning, and strategic decision making) of supply chain activity?
Answer: At the lowest levels, execution and transaction processing needs data to be
retrieved and recorded and also to control physical and monetary flows. The routine
decision making level needs a system that can support rule-based decision making. The purpose of an IS at the tactical planning level is to develop plans that coordinate actions of key supply chain areas. At the highest level, the strategic supply chain activity needs a system that can help develop long-range strategic plans for meeting the organization’s
mission.
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate
Keywords: strategic, tactical, routine, execution, supply chain
AACSB: Use of Information Technology
29. What are the functions and relationships between both customer and supplier relationship
management and internal supply chain management?
Answer: Customer relationship management is a term that broadly refers to planning and control activities and information systems that link a firm with its downstream customers. Supplier relationship management systems are planning and control activities and
information systems that link a firm with its upstream suppliers. The firm lies between suppliers and customers in the supply chain, and an internal supply chain management system must facilitate information flows between higher and lower levels of planning and control systems within the organization.
Reference: Understanding Supply Chain Information Needs
Difficulty: Moderate Keywords: CRM, SRM, customer, supplier, relationship, management
AACSB: Use of Information Technology
30. Sketch the supply chain and indicate which information systems address which areas of the
supply chain.
Answer: Supply chain components are indicated on the horizontal axis with applications appear above each entity. Figure 15S.2 of the text adds a supply chain component called logistics, with its own information systems. This section has been shaded to reduce printability.
Reference: Supply Chain Information Systems
Difficulty: Difficult
Keywords: ERP, SRM, CRM, DSS. supplier, customer, relationship, enterprise system AACSB: Use of Information Technology
Strategic decision making Tactical planning Routine decision making Execution & transaction processing Suppliers Customers Internal supply chain Logistics
31.What is the purpose of an ERP system and what advantages does it hold over the more
traditional system it replaces?
Answer: An enterprise resource planning (ERP) system is a large, integrated, computer-based business transaction processing and reporting system. ERP systems pull together all of the classic business functions into a single tightly integrated package that uses a
common database. The integration and single source of data are the primary advantages of such a system. As data are gathered, they need to be represented, stored, and updated in only one location, thereby reducing data redundancy, potential for errors, and
confusion.
Reference: Supply Chain Information Systems
Difficulty: Moderate
Keywords: ERP, enterprise resource planning, legacy
AACSB: Use of Information Technology