客房常用 英语附录
第一节客房服务常用英语词汇
一、客房种类
Single room 单人间Double room 大床间
Twin room 双床间Triple room 三人间
Suite 套房
Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房
二、客房状态
Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房
Sleep out 住客外宿房Long stay 长住房
Out of order 维修房
No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房
三、客房家具和设备
Bed 床
Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床
Baby cot 婴儿床
Water bed 水床
Sofa bed 沙发床
Mattress 床垫Bedside table 床头柜Desk 台子
Table 桌子
Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯
Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风
四、客房用品
Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱
Window curtain 窗帘
Towel 毛巾
Bath towel 浴巾
Hand towel 手巾
Bath mat 脚巾
Bath robe 浴袍
Shower curtain 浴帘
Lamp shade 灯罩
Bulb 灯泡
Clothes hanger 衣架
Rubbish bin 垃圾桶
Remore controller 遥控器
Battery 电池
Slippers 拖鞋
Shoe shine paper 擦鞋纸
Clothe brush 衣刷
Shoe basket 鞋篮
Thermos bottle 热水瓶
Cold water bottle 冷水瓶
Cup 茶杯
Glass 玻璃杯
Wine glass 酒杯
Tea tray 茶盘
Match 火柴
Ice bucket 冰桶
Ashtray 烟灰缸
Green tea 绿茶
Black tea 红茶
Jasmine tea 花茶
Coffee 咖啡
Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋
Pen 钢笔
Writing paper 信纸Envelope 信封
Note pad 便签
Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹
Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液
Foam bath 沐浴液
Comb 梳子Toothbrush 牙刷Toothpaste 牙膏
Razor 剃须刀
Bed board 床板
Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟
Ice pack 冰袋
Plug 插头Transformer 变压器Wheel chair 轮椅
四、清洁设备及用品
Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子
Bucket 桶
Mop 拖把
Rag 抹布
Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂
五其他设备及用品
Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒
Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器
六对客服务
Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管
Clean the room 打扫房间
To make up the room 整理房间
To clean the bathroom 打扫卫生间To make the bed 铺床
Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗
Dry-wash 干洗Pressing 熨烫Express service 快洗
Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住
Check out 退房
Shoe polishing 擦鞋
Lost and found 遗拾物品Room service 房内送餐服务
第二节客房服务常用英语200句
1.Good morning,sir.
早上好，先生。
2.Good afternoon,madam.
下午好，女士。
3.Good evening,Mr.Smith.
晚上好，史密斯先生。
4.Welcome to our hotel.
欢迎光临我们饭店。
5.How are you today?
您好吗？
6.Is this your first time to stay in our hotel?
这是您第一次光临我们饭店吗？
7.I’m very glad to see you again.
我很高兴再次见到您。
8.I’m very happy to have you stay in our hotel again.
很高兴您再次光临我们饭店。
9.Good morning.May I help you?
早上好，我能为您做些什么？
10.May I have your name please?
请问您的姓名？
11.I’m the house maid on this floor.
我是这个楼层的服务员。
12.Could you please show me your room card?
请出示您的房卡。
13.I hope you’ll enjoy your stay here.
祝您在我们这里过得愉快。
14.Wish you a most pleasant stay.
祝您住店愉快。
15.We haven’t seen you for a long time.How are you getting along? 我们很长时间没有见到您了，近来您过的好吗？
16.Did you have a nice hrip?
您旅途顺利吗？
17.May I show you to your room?
我带您到房间，好吗？
18.This way,please.
请这边走。
19.After you,please.
您先请。
20.Have some teas,please.
请用茶。
21.I’m very glad to be of service to you.
很高兴为您服务。
22.I’m at you service.
随时为您服务。
23.Congratulations!
恭喜！
24.I wish you have a happy birhday!
祝您生日快乐！
25.Have a good holiday!
节日快乐！
26.Happy birthday!
生日快乐！
27.Happy New year!
新年快乐！
28.Merry Christams!
圣诞快乐！
29.Wish you every success!
祝您万事如意！
30.Wish you prosperous business!
祝您财源广进！
31.What can I do for you?
我能为您做些什么？
32.Is there anything I can do for you?
需要我帮您做些什么事吗？
33.Is there anything else, sir?
先生，您还有什么事吗？
34.I’ll do it for you now.
您的事我马上去办。
35.Anything else?
还有别的事吗？
36.Do you like...?
您喜欢......吗？
37.Do you mind if I...?
如果您不介意的话，我可以......吗？
38.Would you want...?
您需要......吗？
39.Can you...?
您能够......吗？
40.You are welcome.
不必客气。
41.Yes,I understand.
好的，我知道了。
42.It’s my duty.
这是我应该做的。
43.If we have any shortcomings,please point it out. 照顾不周的地方，请多多指教。
44.Any cruticims and instructions are welcome. 欢迎批评。
45.It doesn’t matter.
没关系。
46.That’s all right.
没关系。
47.Don’t worry about it.
没关系。
48.All right
不必介意。
49.I see.
我知道了。
50.Thanks you very much.
非常感谢。
51.Tanks a lot.
十分感谢。
52.Thanks for your kindness.
谢谢您的好意。
53.Let me introduce myself.
请允许我自我介绍一下。
54.May I introduce myself？
请允许我自我介绍一下好吗？
55.Let me introduce myself.
让我来自我介绍一下，我叫....
56.I’d like you to meet...
我想请您认识一下....
57.I’m extremely sorry to hear that.
我很遗憾听到这些。
58.I’m awfully sorry.
我实在对不起。
59.Which would you prefer?
你喜欢哪一个？
60.Pardon me,sir.
先生，请原谅。
61.Thank you for your advice.
感谢您的提醒。
62.Sorry to have kept you waiting.
对不起让您久等了。
63.I’m sorry about this.
对此向您表示歉意。
64.I’m sorry to disturb you.
对不起，打扰您了。
65.I’msorry,it’s my fault.
对不起，那是我的错。
66.I’ll see to it right away.
我马上着手处理。
67.Please forget it.
请不要介意。
68.I do apologize.
我很抱歉。
69.It’s my negligence,I beg your pardon.
请原谅，这是我的疏忽。
70.Just a moment,I’ll do it now.
请稍等，我马上就办。
71.Please excuse me for coming so late.
请原谅我来晚了。
72.I’m sorry I was so careless.
很抱歉我太大意了。
73.Pardon me for interrupting,thank you.
打扰您了，谢谢。
74.We are always at your service.
非常乐意随时为您效劳。
75.It’s my pleasure to have you.
能够和您在一起我感到很愉快。
76.Thank you for such a lovely gift.
谢谢您送给我如此别致的礼物。
77.It doesn’t matter, we haven’t done well enough. 没关系，我们做的还不够好。
78.Please come this way, Madam/sir.
太太/先生，请这边走。
79.Go straight ahead,sir.
先生，请往前面走。
80.Keep going,Miss.
小姐，一直往前走。
81.Turn left at the first corner.
到第一个转弯处请往左拐。
82.Please go up the elevator there.
请在那边乘电梯上楼。
83.Please go down to the lobby hero.
请在这里下去到大堂。
84.Please follow me.
请这边走。
85.Is this your luggage?
请随我来。
87.May I come in?
我可以进来吗？
88.Please don’t come in,just a moment.
请不要进来，稍候。
89.Please forward my mail to this address.
请您按这个地址将邮件寄给我。
90.Where is the switch?
请问开关在哪里？
91.I’m leaving this morning.
我今天上午离开。
92.I want to pay my bill now.
我想现在结账。
93.Here is your receipt.
这是您的发票。
94.Thank you and good bye.
谢谢，再见。
95.Good night,see you tomorrow.
晚安，明天见。
96.It’s very kind of you to say so.
十分感谢您这样说。
97.We hope to see you again.
希望能再次见到您。
98.We are looking forward to another chance to serve you.
期望能在有机会为您服务。
99.Have a nice trip.
一路平安。
100.Good luck all the best.
祝您好远，万事如意。
101.Good afternoon.May I have your name and room number,please? 下午好，先生。请您告诉我您的姓名和房间号好吗？
102.Could you please show me your room card?
请您出示房卡好吗？
103.May I have a look at your ID card?
我可以看一下您的身份证吗？
104.May I help you with your luggage?
要我帮您提行李吗？
105.Is this your first time to live in our hotel?
您是第一次住我们饭店吗？
106.Our hotel is a 3-star hotel.
我们饭店是三星级饭店。
107.Yours room is near the elevator.
您的房间靠近电梯。
108.Wish you a pleasant stay in our hotel.
祝您在我们饭店过得愉快。
109.May I ask where you are from?
请问您从哪里来（您是哪儿的人）？
110.Here is the television.You can get 20 channels on it.
这是电视机，您能收到20个频道的节目。
111.There are some English programs on the TV.
电视中有一些英文节目。
112.English movies are shown from 10:00 a.m. to midnight on channel 8 and 9.
上午10点至午夜8频道有英文电影。
113.I’ll be with you as soon as possible.
我将尽快来为您服务。
114.Do you need a wake-up call in the morning?
您早晨要电话叫醒吗？
115.The safe is in the wardrobe.
保险箱在壁橱里。
116.This is the mini-bar.There are several kinds of wine and beverage in it.
这是小酒吧，有多种酒水和饮料。
117.Please keep your key in a safe place,and leave it at the Front Desk when you leave the hotel. 请把您的钥匙保管好。您离开饭店时，把钥匙放在总台。
118.Where would you like me to put your suitcase?
您的行李放在哪里？
119.I’m afraid you can not smoke in this room.
这间房里不能抽烟。
120.There are many kinds of restaurants in our hotel.They serve many differ-ent kinds of dishes. 我们饭店有多种餐厅，能提供很多种菜肴。
121.The coffee shop is open 24 hours.
咖啡厅24h营业。
122.If you want to have dinner in your room,you can contact the Room Serv-ice.The extension number is 6.
如果您想在房内用餐的话，您可以与送餐部联系，分机号码是6。
123.The hotel offers safety deposit boxes for our guests.
我们饭店为客人提供贵重物品寄存服务。
124.We have lots of recreational facilities.
我们有很多娱乐设施。
125.Air-conditioning is individually controlled in our hotel.You can adjust it as you like.
我们饭店的空调是单独控制的，您可以自己调节温度。
126.There will be a charge of 50 yuan per hour of baby siting service.
婴儿照看服务每小时收费50元。
127.How many night do you want to stay?
您打算住几个晚上？
128.He is in charge of the Front Office of the hotel.
他负责前厅。
129.I’m looking forward to serving you again.
我希望能再次为您服务。
130.Are you here on business or on a holiday?
您是出差还是度假。
131.There are several types of guestrooms in our hotel.
我们饭店有不同类型的客房。
132.What kind of tea would you like?Green te or black tea?
您要绿茶还是红茶？
133.We could put an extra bed in your room.
我们可以给您在房间加床。
134.Please walk straight ahead and turn right.
一直往前走，然后向右拐。
135.You can either take a taxi or take bus No.16.
您可以乘出租车或乘16路公交车。
136.It’s opposite the building on your left.
就在您左边大楼的对面。
137.Internet access press 8 and 163.
上网号码先拨8，再加163。
138.The Grill Room is still open.
扒房还在营业。
139.We have a dancing hall on the first floor.
一楼有个舞厅。
140.The cloakroom is by the business center on the first floor.
行李寄存处在一楼，就在商务中心旁边。
141.The lobby bar is just over there,behind you.
大堂吧就在您的后边。
142.There is a souvenir shop in our hotel.
我们饭店有纪念品商店。
143.The gymnasium is on the 5th floor.It has some first-class equipments,and a sauna attached to it.
健身房在5楼，里面有一流的设备，还附带桑拿。
144.We have a house doctor, who can make a health check up for our guests when necessary.It’s a complimentary service.
我们有驻店医生，必要时他可以为客人免费进行健康检查。
145.Do you swim?We have a very nice indoor swimming pool.
您游泳吗？我们有一个很好的室内游泳池。
146.You’ve got a bad cough.You’d better go to see the doctor.We have a clin-ic.
您咳嗽得很厉害。您最好去看医生，我们有医务室。
147.Traveler’s cheque can be cashed at the currency exchange desk.
旅行支票可以在外币兑换处兑现。
148.You can get snacks from room service at any time.
房内送餐部随时可以为您提供快餐服务。
149.Translating service is available at the Business Center.
商务中心提供翻译服务。
150.You can buy bostage stamps at the Information Desk.
您可以在问讯处买到邮票。
151.I’m the floor supervisor.Can I help you?
我是楼层主管，我能帮您吗？
152.Let’s go to my office,and you can tell me exactly what’s happened.
请到我办公室谈谈发生了什么事。
153.Can you tell me when and where you used it the last time?
您能告诉我您最后一次用它是在什么时间、什么地方吗？
154.It’s possible that it has been put in the wrong place.
它可能被放错了地方。
155.Can I help you look for it in your room?
我可以帮您在房间找一下吗？
156.If you feel hot in the room,you can turn off the air conditioner.
如果您觉得房内热的话，可以关掉空调。
157.Sorry.I didn’t catch what you said,could you please repeat it?
对不起，我没有听清楚您的话，请您重复一遍好吗？
158.The extension number of Laundry Service is 7.
洗衣服务的分机号码是7.
159.Your laundry will be picked up before 9 a.m. and returned by 6 p.m.
您的衣服上午9点前收走下午6点左右送还。
160.That’s ten yuan more than normal charge.
比普通收费多10元。
161.Please fill out the laundry list and put it in the laundyr bag.
填好洗衣单，把它放在洗衣袋里。
162.Is this for washing?
这要水洗吗？
163.Is this for pressing only?
只需熨烫吗？
164.You can get your laundry earlier, but there is and extra charge for the ex-press service. 衣服可以提前送回，但您得为快洗服务额外加付服务费。
165.We have express laundry service.
我们有快洗服务。
166.If you are in a hurry, we have a two-hour quick service.
如果您急着要，我们有两小时的快速服务。
167.I’m very sorry about that.Some of our staff are still going through train-ing.
非常抱歉，我们的一些员工还在接受培训。
168.What’s the trouble?
哪儿坏啦？
169.The tap is out of order.
水龙头坏了。
170.I’ll send someone up to fix it for you.
我会派人来帮你修好。
171.The repairman will come to your room within minutes.
维修人员马上就到您的房间。
172.We”ll send someone to repair it immediately.
我们会马上派人来修的。
173.The cup you damaged costs 10 yuan.
您损坏的那只杯子值10元钱。
174.I hope you didn’t hurt yourself.
我希望您没有受伤。
175.I’ll come back to vacuum the carpet later.
我晚一点再来为地毯吸尘。
176.The bath towels will be changed after you use them.
我们将更换您用过的毛巾。
178.My English is not good enough for me to write down what you said.Here is a pen and paper for you.
我的英语不够好，记不下您所说的话。这里给您准备了笔和纸。
179.Could I possibly have another room key?
我能再要一把房间钥匙吗？
180.When would you like me to do your room,sir?
您要我什么时间来给您打扫房间呢，先生？
181.You can do it now if you like.
如果您愿意，现在就可以打扫。
182.May l do the turn-down service for you now?
现在可以为您收拾房间了吗？
183.We will come and clean room immediately.
我们马上就来打扫您的房间。
184.I would like you to go and get me a flask of hot water.
我想请你给我拿来一瓶开水来。
185.Our hotel provides free shoe shining service for its guests.
我们饭店为住店的客人提供免费擦鞋服务。
186.If you want to have your shoes polished,please put them in the shoe bas-ket in the wardrobe.
如果您要擦鞋的话，就将鞋放进壁橱内的鞋篮里面。
187.Please try to control yourself.
请注意你的举止。
188.The hotel will take care of it.
饭店会处理这件事的。
189.Sorry, we are not allowed to accept cash.
对不起，我们无权收现金。
190.I’m sorry,sir.l’m afraid that l can’t take the responsibility.
对不起，我怕我付不了这个责任。
191.According to the regulations,all damages must be paid for.
根据规定，损坏物品要赔偿。
192.I’ll call a taxi for you.
我帮您叫出租车。
193.It’s raining .You’d better take an umbrella with you.
下雨了，您最好带把伞。
194.Are you going to check out this morning?
今天上午您退房吗？
195.Be carful not to leave anything behind.
当心别落下什么东西。
196.Please give my best regards to your family.
请转达我对您家人的问候。
197.How do you like our hotel?
您觉得我们饭店怎么样？
198.I’ll look forward to seeing you again in our hotel.
我期盼再次在我们饭店见到您。
199.I’ll see you off when you leave.
您走的时候我来送您。
200.It’s growing dark.Would you like me to draw the curtains for you? 天黑下来了，需要拉上窗帘呢？
客房部组织机构图
客房部岗位名称中英对照表
客房经理Room Division Manager
客房部主管Executive Housekeeper/ Head Housekeeper 楼层领班Floor Captain
客房服务员Room Attendant
咖啡厅常用英语口语情景对话
Hao: Good morning madam. What can I get you? Hao: 早上好，您要点什么？ Jenny: I’d like a coffee please. Jenny: 我要一杯咖啡。 Hao: Certainly madam, what kind of coffee would you like? Hao: 您要哪一种？ Jenny: What have you got? Jenny: 你们都有什么？ Hao: Well we have espresso, cappuccino, latte, skinny latte or americano. Hao: 我们有义式浓缩咖啡，花式咖啡，拿铁咖啡，脱脂拿铁咖啡或美式咖啡。 Jenny: Goodness me! What a choice! I think I’ll have a cappuccino please Jenny: 这么多种类! 请给我一杯花式咖啡吧。 Hao: Here you are. You’ll find the sugar just over there. Hao: 给您，砂糖就在那边。 Ling: Would you like something to drink? Ling: 你想喝点什么？ Jenny: Yes please. Do you have any teas? Jenny: 好的，你们有茶吗？ Ling: Of course we have lots of teas? Ling: 当然，我们有很多。 Jenny: What do you recommend? Jenny: 你给推荐一种吧？ Ling: What about a green tea or perhaps a jasmine tea? Ling: 你看绿茶或茉莉花茶，怎么样？ Jenny: What’s this one? Jenny: 这是什么？ Ling: That’s Oolong tea – it’s a Cantonese tea. Ling: 这是乌龙茶-是一种广东茶。 Jenny: Ok, I’ll try that. Jenny: 好吧，我想试试。 What can I get you? 你要点什么？ What have you got? 你们有什么? What do you recommend? 你给推荐一下好吗？ I’ll try that. 我来试试那个。
酒店英语情景对话精编版
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
酒店日常英语口语
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
酒店英语B(客房部)
Unit Two Housekeeping 客房部---- the Backbone of a Hotel 第一节Chamber Service 客房服务 Ⅱ. Guest Room Facilites Ⅲ.Procedures of Room Cleaning (main 8 steps) Entering the guestroom collecting the soiled linens (脏了的床上用 品) Making the bed Cleaning the bedroom Cleaning the bathroom Replacing the room supplies Vacuuming the carpet Leaving the room Ⅳ. Dialogs Role play 1.Turn-down service: is that replacing the bedcover(将床套拿走)then folding the four corners of the blanket(折好毛毯四角：毛毯和第二张床单 的一角折向床中央成45度或斜拉成30度角) Besides drawing the curtain Switching on lamps , Cleaning the bathroom and that reputing fresh towels, fetching boiled water in the mini-jar. Dialogs 1. Cleaning the Room清扫客房 (A =Room Attendant, G=Guest) A: Housekeeping, may I come in? G: Come in, please. A: I?m sorry to disturb you, sir. Can I clean your room now? G: Oh, I?m a bit tied up at the moment. Can you come back later? A:What time will be convenient for you, sir? G: In one hour. A: Okay, I?ll be back in an hour. 2. Turn-Down Service 开夜床服务 （The room attendant knocks at the door） A: Housekeeping, may I come in? G: Come in. A：Good evening, sir. Can I turn down your bed now? G：Go ahead. （The room attendant turns down the bed.） A： G： A： A：Here is your ice, sir. G：Thank you very much. A：You?re welcome. Have a good night. 3. Do Not Disturb请勿打扰 G：Are you going to clean my room in a while?
英语日常情景对话
情景对话 你有什么计划吗？ Nancy：Have a nice weekend! 周末好！ Jerry：Thanks. You too! 谢谢！你也好！ Nancy：Do you have any plans? 你有什么计划吗？ Jerry：Well, my family's away and I can't afford to do much. What about you? 嗯，我家里人都走了，我承受不起做太多的事。你呢？ Nancy：Oh, I haven't decided what I'm going to do yet. 哦，我还没决定我要做什么呢。 这几天真是太打扰你了 John：Have you had a good time these past few days? 这几天玩得怎么样啊？ Lily：Yes. Kunming is really a beautiful place. 好极了。昆明这地方真漂亮。 John：Thank you. You're welcome here anytime you want. 谢谢夸奖。什么时候想来就过来玩儿。 Lily：I'm afraid I've been a bother these past few days. 这几天真是太打扰你了。 John：Don't mention it. You know, we're old friends. 别这么客气。咱俩都老朋友了。 Lily：Well. Please come to Beijing if you have time, and let me do the honors. 好。有时间的话，一定来北京玩儿，让我也尽尽地主之宜。John：Okay. Have a safe trip. 好的。一路顺风。
酒店英语情景对话
酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
宾馆酒店英语词汇常用语
(一) 宾馆酒店英语-门口〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃2 (二) 宾馆酒店英语-应接服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃3 (三) 宾馆酒店英语-问候语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (四) 宾馆酒店英语-问讯处〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (五) 宾馆酒店英语-入住〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃7 (六) 宾馆酒店英语-客房服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃10 (七) 宾馆酒店英语-结账〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃12 (八) 宾馆酒店英语-销售〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃13 (九) 宾馆酒店英语-预定〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃16 (十) 宾馆酒店英语-简明常用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃17 (十一) 宾馆酒店英语-餐厅用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃26 (十二) 宾馆酒店英语-部门名称〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃29 (十三) 宾馆酒店英语-常用词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃30 (十四) 宾馆酒店英语-服务台词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃32 (十五) 中国小吃英文表达〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃35 The basic English for hotel service
酒店客房英语大全讲课教案
酒店客房英语大全 客房部基础英语培训词汇部分 本章概述 一、Room words 房间词汇 1、 Sleeping 睡眠空间 2、 Washing 梳洗空间 3、 Living 起居空间 4、 Writing书写空间 5、 Storing 存储空间 6、 Other equipment 其它设备 二、Special words客房特殊词汇 一、房间词汇 Part One、SLEEPIGN（睡眠空间） 一、床bed 床单sheet 被子quilt 被罩bed-cover 枕头pillow 内枕pillow-slip 枕套pillowcase 毛毯blanket 床垫mattress 白拍mattress pad 床头灯bed-side lamp 床头灯罩lamp shade 灯泡light bulb 壁画picture 墙壁wall
壁纸wallpaper 折叠床folding bed 加床 rollaway bed 二、床头柜bedside table 电话telephone 便签 note paper 笔pen 电子表clock 请勿吸烟卡please don’t smoke on the bed 音响 radio 夜灯night light Part Two、WASHING （梳洗空间） 一、洗脸台: 镜子bathroom mirror 中巾架 tower rack 洗手盆wash hand basin 面盆水龙头tap(hot and cold) 下水堵stopper 排水洞drain hole 化装镜vanity counter 肥皂碟 soap dish 卷纸架 toilet paper holder 吹风机 hairdryer 垃圾筒garbage can 1、备品：口杯drinking glasses 小巾hand towel 中巾face towel 烟灰缸ashtray 2、供应品：牙刷toothbrush 牙膏toothpaste 浴帽shower cap 梳子comb 针线包a swing kit 洗发水shampoo 润肤body lotion 肥皂soap 面巾纸tissue 卷纸toilet paper 剃须刀razor 二、抽水马桶toilet bowl ：马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle 排水管waste pipe 溢出overflow
商场常用英语情景对话
关于购物对话用语 一、问好 hello/hi 你好 Nice to meet you. 见到你很高兴。 Nice to meet you too. 见到你很高兴。How are you 你好吗 I am fine, thank you, and you 我很好，你呢I am fine too. 我也很好。 How do you do 你好。（初次见面问候语）How do you do 你好。 二、迎宾 Welcome to Prada! 欢迎来到普拉达专卖！ 三、打招呼 Good morning, sir/ madam早上好，先生/女士afternoon下午evening晚上What can I do for you/ May I help you 您需要什么 I am looking for/ need/ want to buy a... 我需要买...... Do you have any ... 你们有...... I'm just looking/ browsing.我只是随便看看。 四、询问衣服 How are these 这些怎么样 This one is great. May I try this on这款很不错。我可以试试吗 Sure, the fitting/dressing room is there.当然可以，试衣间在那边。 What's your size/ What size do you want你穿多大号的 Size (S, M, L, XL, XXL...)/数字 OK/ Is it fit 可以吗/合适吗 The fit isn't good. 尺寸不合适 It is too big/ small. Can I have a larger/ smaller size 太大了/太小了. 可以给我个大一点/小一点的吗 I’m sorry, it is out of stock for the time being.很抱歉，这个暂时缺货。 It fits well. 很适合 How do I look/ What do you think/ Does this look good on me 这件我穿着怎么样 You look very good. 你看起来很不错。 I will take it. 我要这件。 五、询问价格 How much does it cost/ is it 这件多少钱What is the price for this suit/...这套西装/......多少钱 5025 yuan/ dollars It's so expensive./ It costs too much.太贵了Can you make it cheaper能便宜些吗 Can you give me any discount/ Any discount 能给我一点折扣吗
酒店常用的英语情景对话
酒店常用的英语情景对话 现在国人出去外面的多了，那么外面去到外面要住酒店时，怎么跟人家表达呢?下面，小编在这给大家带来酒店常用的英语情景对话，欢迎大家借鉴参考! 入住 (F: Frontdesk G: Guest) F: Welcome to the Beachside Inn. How may I help you? 欢迎来到海边酒店。能为您做点什么吗? G: Id like a room, please. 我要住店。 F: Would you prefer a single or a double? 你是要单人间还是双人间呢? G: A double, please. How much is that? 双人间，价格是多少? F: Its $145.00 a night. How many nights will you be staying? 145美元每晚，你要住几晚呢? G: Just tonight. 就今晚。 F: OK. One night comes to $145.00 plus tax. May I have your name please? 一晚含税总共145美元。您的名字是?
G: Its Davies. Robertson Davies. 我是达维斯。 F: And how do you spell that, sir? 怎么拼写呢? G: Its D-A-V-I-E-S. 是D-A-V-I-E-S。 F: So thats D-A-V-I-E-S. How would you like to pay for the room? 好的，你想要如何付款? G: Do you take VISA? 能用VISA卡吗? F: Yes, we do. We take VISA,Mastercard, and American Express. 可以，我们接受VISA卡，万事达卡，美国运通。 G: Great. Ill pay with VISA then.What time is checkout? 我用VISA付款，退房时间是? F: Checkout is at 10 oclock. Your room number is 505. Is there anything else you would like to know? 10点退房。您的房间号是505。您还有其他疑问吗? G: And is there a restaurant? 有餐厅吗? F: There are restaurants on the 3rd floor and theres a caf
酒店常用英语词汇
Hotel English Words: make a reservation:预定 register：登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费
Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费
酒店客房部-客房部英语培训资料
客房部英语培训资料 ※Making up the room（清洁房间） RA: Housekeeping, may I come in? 我是服务员，可以进来吗？ G: Sorry, I’m busy right now. Can you come later? 抱歉，我现在正忙。你能等会儿来吗？ RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？ G: About 10:30 in the morning. 上午10:30 左右。 RA: I will come over after 10:30。好的，那我10:30 后再来。 RA: Housekeeping, may I come in and make up your room now?我是服务员，可以进来清洁房间吗？ G: Could you wait a few minutes please? 请等会儿好吗？ RA: Certainly. Madam. When would you like me to come over? 好的夫人。何时您方便我过来呢？ G: In 15 minutes. 再过15分钟吧。 RA: I’ll be back in 15 minutes. Can I take your laundry now or later? 15分钟后我再来。现在能收洗衣吗，或是等会儿。 G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。 H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now? 先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？ G: No, not now. Thanks. 现在不要。谢谢。 H: When is the most convenient time for you? 您什么时间方便呢？ G: Can you make it up when I am out? 我出去的时候打扫好吗？ H: Certainly. Could you telephone us when you are out? Our number is 5. 当然可以。您出去的时候打我们电话好吗？我们号码是5。 G: Ok. I will. 好的。我会的。 H: Thank you. Sorry for disturbing you. 谢谢。很抱歉，打扰了。 H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now? 先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？ G: No, not now. Thanks. 现在不要。谢谢。 H: When is the most convenient time for you? 您什么时间方便呢？ G: In fifteen minutes. / At 10 o’clock. 15分钟后。/ 10点钟。 H: Thank you. Sorry for disturbing you. 谢谢。很抱歉，打扰了。 ※Laundry Service（洗衣服务） RA: Housekeeping. May I come in to pick up your laundry? 我是服务员，可以进来收取衣物吗？ G: Come in please. 请进。 RA: Do you need dry cleaning or pressing? 您要干洗还是净烫？ G: Dry cleaning please. 干洗。 RA: Do you need express service? 您需要快洗服务吗？ G: Yes, I’d like it back as soon as possible.需要。我需要衣物尽快返回。 RA: It takes only 4 hours. 快洗衣物只需要4个小时。 G: Fine, please do it. 好的。就快洗吧。 RA: Your laundry will be back in 4 hours. 4个小时后您的衣物会被送回。 G: Good afternoon, I can’t find the laundry bag. I have some laundry.下午好。我找不到洗衣袋。我有衣服要洗。 H: The laundry bag is in the right drawer of the TV cabinet. 洗衣袋在您电视柜的右边抽屉里。
(完整word版)英语日常用语情景对话
?日常用语： 就是日常生活中的交际用语，如Thank you. Sorry.等 谚语： 即是人们生活中常用的现成的话。 谚语类似成语，但口语性强，通俗易懂，而且一般都表达一个完整的意思，形式上差不多都是一两个短句。 例如：Helaughsbestwholaughslast.谁笑到最后，谁就笑得最好。 Nopains,nogains.没有付出，就没有收获。 ?英语日常交际用语分类： 打招呼与告别用语（Greeting and Saying Good-bye） 1.－How are you ? －I’m fine, thanks. 2. －Nice to meet you. －Nice to meet you, too. 谈论颜色（Talking about colour） 1. －What colour is it? －It’s red. 2. －What’s you favourite colour, Jenny? －My favourite colour is blue. 3. －How many colours do you like? －Three. 谈论高度（Talking about height） 1. －Are you short or tall? －I’m short／tall. 2. －How tall am I, Mr Wood? －You’re 1.6 metres tall. 看病用语（Seeing a doctor） 1. －What’s the matter? －I cut my knee. It hurts. 就餐用语（Having meals） 1. －Would you like some dumpling? －No, thanks.／ Yes please. 2. I’d like porridge for breakfast. 3. It’s ／Thery’re delicious. 4. What would you like for supper? 5. －Are you ready to order? －Yes, please. I’d like……. 谈论天气（Talking about weather） 1 －How is the weather today?／What’s the weather like today?
客房常用英语
客房常用英语
客房常用英语（一） 1、Would you like an extra bed for your son now? 您希望现在帮您儿子加床吗？ 2、May we clean your room now, sir? 我现在可以为您打扫房间吗，先生？ 3、We’ll come and clean your room immediately. 我们马上过来打扫您的房间。 4、The Assistant Manager is in charge of this sort of thing. 大堂经理负这类事情。 5、An engineer will come and check it immediately. 工程师马上过来帮您检查。 6、We’ll contact you as soon as we find it. 我们一旦发现，马上与您联系。 7、Would you like express service? 您需要加快服务吗？ 8、There’s an extra charge of 50% for express service. 加快服务要另加50%的费用。 9、Could you put your laundry in the laundry bag provided and leave it outside your door, please? 请您将您的衣物放入洗衣袋，并把它放在门外好吗？ 10、There’s no answer, sir. Would you like to leave a message? 对不起，先生，没有人接电话，您需要留言吗？ 11、Could you repeat that, please? 请重复一遍好吗？ 12、Could you speak slowly, please? 请说慢一点好吗？ 13、Could you speak a little louder, please? 请再说响一点好吗？ 14、I’m afraid you dialed the wrong number. 对不起，您打错电话了。
酒店客房用品英语词汇带音标的
Curtains ['k?:t?nz]窗帘 Clothes—hanger 衣架 Pillow ['pil?u]枕头 Pillow case 枕袋 Quilt [kwilt]被子 Blanket ['bl??kit]毛毯 Extra bed ['ekstr?]加床 Mattress：床垫 Hard mattress ['m?tris]硬床垫 Soft mattress [s?ft, s?:ft] ['m?tris]软床垫Laundry list ['l?:ndri, 'lɑ:n-] [list] 洗衣单Laundry bag['l?:ndri, 'lɑ:n-] [[b?ɡ]] 洗衣袋Laundry：洗衣店。 Sewing kit 针线包 Towel ['tau?l]毛巾 Shampoo [??m'pu:]洗发水 Conditioner [k?n'di??n?]护发素Toothbrush['tu:θbr??]牙刷 Toothpaste['tu:θpeist]牙膏 Tooth：牙齿 Soap [s?up]香皂 Tissues['ti?u]面巾纸 Toilet paper ['t?ilit]['peip?]卫生纸 Comb [k?um]梳子 Bath tub [bɑ:θ][t?b]浴缸 Bath towel [bɑ:θ]['tau?l]浴巾 Face towel [feis] ['tau?l]小方巾 Bath mat[bɑ:θ][m?t]地巾 Shower cap ['?au?] [k?p]浴帽 Bath robe [bɑ:θ] [r?ub]浴袍 Hairdryer['he?drai?;'her,drai?r; 'he?drai?(r)] 吹风机 Tap [t?p] 水龙头 Coffee table 茶几 Bed－head 床头 Electric kettle [i'lektrik] ['ketl]电热水壶Chips [t?ips]薯片Slippers ['slip?z]拖鞋 Folder ['f?uld?] 文具盒 Writing paper 信纸 Envelope ['env?l?up]信封 Wardrobe ['w?:dr?ub] 衣柜 Drawer [dr?:] 抽屉 Vanity/dressing table['dresi?]['teibl]梳妆台Bed cover [bed] ['k?v?]床罩 Sheet [?i:t]床单 Luggage ['l?ɡid?]行李 Do not disturb [dis't?:b]请勿打扰 Light bulb ['lait] [b?lb]电灯泡 Breakfast card ['brekf?st]早餐卡 Ashtray ['??trei]烟灰缸 Matches 火柴 Tea [ti:]茶 Coffee ['k?fi] 咖啡 Shoes board[?u:] [b?:d]鞋拔子Iron ['ai?n]熨斗 Ironing board['ai?n][b?:d]熨衣板 Floor lamp [fl?:] [l?mp]落地灯 Table light ['teibl] ['lait]台灯 Adapter [?'d?pt?]插头 Extension code [ik'sten??n][k?ud]接线板Transformer[tr?ns'f?:m?]变压器Chair [t???]椅子 Trolley ['tr?li]工作车 Mineral water ['min?r?l] ['w?:t?, 'w?-] 矿泉水 Door knob 门把手 Nuts [n?ts]果仁 Switch：开关 Switch board [swit?] [b?:d]控制板Safety box ['seifti] ：[b?ks]保险箱 Safety：安全的 Bedside table ['bedsaid] ['teibl]床头柜Door bell [d?:] [bel]门铃 酒店客房用品英语
英语情景对话——常用
英语情景对话——常用 英语情景对话一 对春节期间的烟花爆竹燃放问题的讨论 A：Happy new year, LIU, It is nice to enjoy New year holiday, but the noise of the fireworks and firecrackers bothers me recently. B: Happy new year, On the contrary,I think the fireworks and firecrackers is as nice as the Spring festival. A:Oh no, A t New Year’s Eve, I was up all night because there is too much noise outside. I think fireworks and firecrackers should be prohibited. B:I may not agree with you. The noise of them is a symbol of lively festive atmosphere. And I set off some fireworksat New Year’s Eve. It’s so interesting. A: Ok, the noise, is a piece of cake, it is just for me. But fireworks and crackers will cause air pollution. When firework is set off, it will produce lots of sulfur dioxide which is harmful to our environment. What’s more, fireworks and crackers do lots of harm to people. To make the matter worse, children love playing carelessly with firecrackers, which more often cause conflagration. B: Yeah, some of what you have said is true and It should cause the attention of people. But as long as people pay attention to safety when setting off, I think, It'sunderstandable to set off fireworks and firecrackers during the festival and they should not be prohibited. A:There also exist potential hazards in manufacturing, shipping and storing them. B: As a traditional way to celebrate the New Year, quite a few people think firecrackers have become part of our Chinese culture. Lots of fun will be gone with the ban of firecrackers. A: True, to change a custom is not easy, and people are not ready for such drastic action, but it will pay in the long run if the setting off of firecrackers is effectively banned in the cities. B: Maybe, we can celebrate our holiday by other ways instead of setting off firework.