Solution-The Home Depot

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Benefits

? PFSweb is able to quickly adapt to program changes as needed

?Cross-training education for agents, keeping them up-to-date and informed about a wide array of new products and Home Depot online policies

?Active disaster recovery protocol – two teams of call center agents working simultaneously so that calls can be routed immediately to the sister center with virtually no interruption

? PFSweb offers the flexibility and scalability to handle The Home Depot’s holiday call volume spikes at both locations

? The Home Depot leverages a variable cost model that flexes with seasonal demand

Geographic Areas Served

? United States