跨境电商订单跟进邮件模板
跨境电商订单跟进邮件模板
好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。以上模板仅供参考，请结合具体订单和情况进行修改使用。
1.未付款订单的催款模板（请根据您产品自身特点对描述内容进行修改）
Dear ***
We have got your order of ***.But it seemsthat the order is still unpaid.If there’s anything I can help with the price,size,etc.,please feel free to contact me.After the payment is confirm me.After the payment is confirmed,I will process the order and ship it out as soon as possible.thanks!
2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi,***
Thank you for your payment for orders ***.We will be dispatching these items within the next 3 days.If you have any questions or problems,contact us directly for help.
3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）
Hello,***
We are happy to tell you we have dispatched your order!You can tracking number:***
You can also track the delivery of your order yourself here:www.***.com
It usually takes about 30 days for your order arrive,but as this is the shopping season,the logistics companies are very busy and some orders may take slightly longer to arrive.
If you have any questions or problems,contact us directly for help.
4.超过5 天还未更新物流信息，让买家再等待
Dear ***,
As we all know,it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity. Your delivery information has not been updated yet,but don’t worry-we will let you know as soon as an update is available. Thank you for your patience!
5.货物退回，换物流方式重新给买家发货，并延长收货时间
Hello,***
Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.
Don ’ t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here:
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
6.长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way! Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.
7.距离确认收货超时还有 1 周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。
Hello, xxx,
We have checked the tracking information and found your package is still in transit. This is due to the overwhelming demand for logistics this shopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request.
We aim to solve all problems as quickly as possible! Thanks!
8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
Dear xxx
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us.
Thanks for your understanding.
9.货物断货，推荐类似产品。（建议大家及时把断货的商品进行下架）Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact the factory to see when itwill be available again. I would like torecommend some other items of similar styles. Hope you like them too. You canclick on the following link to check them out XXXXXX. If there’s anything I canhelp with, please feel free to contact us.
Thanks!
10.折扣产品推荐
Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount.
Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions. Thanks & Best regards!
11.买家议价（填写希望买家购买的件数和您所能提供的折扣）
Dear xxx:
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated andour profit margin is already very limited. However, we can offer you a XXX %discount if you purchase more than XXXXpieces in one order. If you have anyfurther questions, please let meknow.
Thanks!
12.向买家推荐新品(圣诞节/新年等节日畅销产品推荐)
Dear xxx,
As Christmas/New year/ …… is coming, we found XXXXXXXXXX has a large potential market. Manycustomers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXX.Please click the following link to check them out XXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX.
Thanks.
13.货物在海关
Hello, xxx,
We have checked the tracking information and found your package has now arrived at your country ’ s
customs agency.
Please let us know as soon as your order arrives at your delivery address.
If your package experiences any delays at customs, please contact them to resolve any problems.
Thanks!
14.货物已经处于签收状态，提醒买家进行确认收货并且给予好评
Hello,xxx,
The tracking information shows that you have received your order! Please make sure your items have arrived in good condition and then confirm satis factory delivery.
If you are satisfied with your purchase and our service, we will greatly appreciate it if you give us a five-star feedback and leave positive comments on your experience with us!
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request.
We aim to solve all problems as quickly as possible! Thanks!
外贸跟进模板
一．Hi, how are you? Did you get my email? I have no further information from you,pls let me know your idea, ok? Thank and best regards Coco 二．询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards 二．追问客户的评价，求回复 Dear xx
How are you recently? Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance. Many thanks and best regards. 三．本着小强精神，保证客户收到了报价，重发报价 Hello, xxx, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon! Best wishes
跨境电商购销合同模板
跨境电商长期购销合同 合同号： 201805031101 甲方： 法定代表人： 地址： 联系方式： 乙方： 法定代表人： 地址： 开户行/账号： 一．目的和原则 1.乙方向甲方长期供应产品，特此协商规定双方的权利和义务； 2.本合同的制定以平等互利、共同发展为原则，以《中华人民共和国合同法》及其它有关法律法规的规定为前提，供甲乙双方共同遵守。 二．价格 1.乙方应当根据市场行情的变动适时调整商品价格，当甲方采购商品达到乙方约定的数量或者金额时，乙方应给予甲方承诺的销售返点； 2.乙方商品价格下调时，应对甲方库存商品进行价差补偿。 三．交货 1.乙方须按规定时间交货，逾期交货的，应每日向甲方偿付订单金额千分之三的金额作为违约金，并承担甲方因此所受的直接损失； 2.乙方根据甲方要求的规格，数量供货，不得多送少送，须随货附带“发货单”或“收据”并签字盖章，否则乙方有权拒收； 3.送货单或发货单除写明甲方相关收货人员名字以外，必须写明甲方公司名称，否则出现冒领、丢失等甲方概不负责； 4.乙方应将货物送到甲方指定的收货地点，由甲方负责人点收； 5.货物在甲方检验合格之前产生的任何遗失、损毁，甲方不承担责任。 四．产品质量
1.乙方供应的产品应该符合国内和国际相关质量标准，如产品质量不合格被投诉、退回等给甲方带来的的任何费用和损失均由乙方承担； 2.乙方承诺其商品质保期为因商品质量问题，乙方应无条件包换、提供备用品或抵扣等值货款； 3.如商品质量返修率高于，甲方有权退货同时要求乙方全额赔偿，并承担甲方因此所受的直接损失； 4.乙方供应的产品不得缺少配套的零件、软件、使用工具等，否则将被甲方视为不合格产品，并且有权拒收，对有多个配件的商品必须由乙方配套包装完整后出货； 5.产品包装应为外贸版零售包装（特定无包装除外），并且能够有效保护商品使之在运输途中不被损坏； 6.乙方向甲方提供的商品须承担法定的售后服务责任； 7.如因产品质量、包装给甲方产生的售后退件，乙方须免费更换新品或抵扣等值货款，并承担相应的物流费用。 五．采购及付款方式 1. 甲方通过跨境平台海外直邮的商品销售方式，采购的商品数量根据平台实际发生 的订单情况而定，乙方根据平台每天发生的业务量发货；所有商品采购采取按周结的付款方式，即当周发生的业务需要在下周二之前完成付款，周结上周发生的货款和快递费用 及相关税费。 2. 特殊定制商品，可按照约定先预付部分金额，待交货完毕后付清余款。 六．信息沟通 1. 如果乙方产品升级或有其他变更的须书面通知甲方，并对甲方库存商品进行免费 更换，同时对甲方已售产品进行升级或者提供相应的技术解决方案； 2.乙方有义务按甲方要求提供产品的材质成分、物料清单、必要的出口认证资料（例如但不仅限于CE、FCC、HDMI）、说明书等，并协助甲方进行清关，如因资料不全无 法正常清关，乙方承担全部责任； 3.如因乙方提供的商品资料与信息存在虚假，甲方有权拒收，如给甲方造成损失乙方应当全部承担； 4.如果产品停产，乙方应提前60天内向甲方做商品下架通知，如因通知不及时，甲 方有权按原价退回所有库存商品；
外贸询盘跟进邮件范文
外贸询盘跟进邮件范文 一、买家询盘为泛问所有产品 询盘格式通常如下： We are interested in all your products, could you please send us more information and sles about your products and price list? 可参考如下模板回复： DearSir/ Madam, Thanks for your inquiry at Alibaba.. We are professional supplier for plush toys at petitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you??re interested in. We have great interest in developing business with you, should you have any inquiries or ments, we would be glad to talk in details through MSN：XXX\ mails or any way you like. (附件内容可挑选一些公司主打产品)
亚马逊销售人员合同模板
企业合同档案编号： 劳动合同书
甲方（用人单位）： 地址: 法人代表： 乙方（雇员）： 性别： 民族： 文化程度： 身份证号码： 联系电话： 住址: 一、双方在签订本合同前，应认真阅读本合同。甲乙双方的情况应如实填写，本合同一经签订，即具有法律效力，双方必须严格履行。 二、本合同必须由用人单位（甲方）的法定代表人（或委托代理人）和劳动者（乙方）亲笔签名，并加盖用人单位公章方为有效。 三、本合同中的空栏由双方协商一致后填写或选择。经双方协商确定的内容，可打“√”表示确定内容，在不需填写的空栏上划“/” 四、根据甲乙双方签订合同期限的不同，约定的试用期最长不得草果6个月，试用期包含在劳动合同期限内。 五、本合同未尽事宜，可另行签订补充协议。补充协议一经签订，自动作为本合同的附件，并于本合同一并履行。 六、本合同签订后，甲、乙双方各执一份备查。 鉴于甲方已如实告知乙方且乙方清楚本劳动合同的工作内容、工作条件、工作地点、劳动报酬以及乙方要求了解的其他情况。 鉴于乙方已仔细阅读并理解了公司的规章制度、流程规范、劳动纪律，并承诺自愿遵守。 鉴于乙方承诺已如实说明和提供本劳动合同相关的真实信息、文件及证书等资料，甲方依据乙方提供的资料录用乙方。 为建立劳动关系，明确权利义务，根据《中华人民共和国劳动法》《中华人民共和国劳动合同法》和甲方所在地的有关规定，甲乙双方遵循诚实信用原则，经平等协商一致，自愿签订本合同，共同遵守执行。 第一条劳动合同期限 本合同期限为年，自年月日起至年月日止。 本合同无固定期限，自年月日起生效。 第二条工作内容和地点 1.甲方根据工作需要，聘用乙方从事岗位的相关工作。乙方同意按照甲方本岗位工作任务和职责的要求，完成甲方正常安排的工作任务和规定的数量、质量指标。 工作任务和职责：1.对新产品进行市场调研；2.及时保质的编辑和上传新产品；3.优化和维护已有listing；4.利用各类工具软件和站内站外推广/广告手段配合相应方法不断提升产品排名和销量；5.给产品找测评，积累和维护产品评价及店铺feedback；6.关注竞争
跨境电商Shopify邮件模板
要求免运费 Hi, friend, Thank you for your kind purchasing and have a nice day. We do have the free shipping service but only for orders over $59.99. Any questions, please contact with us freely, I will do our best to help you. Best regards Yours Lexi 运输过久 Hello Customer, Thank you for your purchase. Your package has been delivered to the airline on May 14th, 2020. It usually takes 1-2 months due to the impact of the new coronavirus, nowadays international goods are stacked in customs, it takes time to handle. Please wait patiently, thanks. Hope you can receive it soon. Best regards. Lexi 目的国邮局耽搁派送 Friend, deeply sorry for all trouble caused by the terrible transport . At present , we received the information from our post office . In USA, many parcel were delayed to send out because of the new coronavirus. Can you help us to wait for few more days ? As you know, we do shipped out , and the parcel was arrived in your country . but your post office was delayed to send out , really need your kind understand and enough patience, will be sincerely appreciated . wait your nice reply , thanks . Best regards, Lexi 正在空运 Hello Customer, Thank you for your purchase. Your package has successfully been delivered to the airline on May 14th, 2020. Recently the customs is strict for parcel checking, we are speeding for you now. And the delivery may be delayed due to the impact of the new coronavirus. Please wait patiently, thanks. Hope you can receive it soon. Best regards. Lexi 到达目的国但没有单号 Hello friend,
跨境电商购销合同模板
跨境电商长期购销合同 合同号：甲方： 法定代表人： 地址： 联系方式： 乙方： 法定代表人： 地址： 开户行/账号： 一. 目的和原则 1. 乙方向甲方长期供应产品，特此协商规定双方的权利和义务； 2. 本合同的制定以平等互利、共同发展为原则，以《中华人民共和国合同法》及其它有关法律法规的规定为前提，供甲乙双方共同遵守。 二. 价格 1. 乙方应当根据市场行情的变动适时调整商品价格，当甲方采购商品达到乙方约定的数量或者金额时，乙方应给予甲方承诺的销售返点； 2. 乙方商品价格下调时，应对甲方库存商品进行价差补偿。 三. 交货 1. 乙方须按规定时间交货，逾期交货的，应每日向甲方偿付订单金额千分之三的金额作为违约金，并承担甲方因此所受的直接损失； 2. 乙方根据甲方要求的规格，数量供货，不得多送少送，须随货附带“发货单”或“收据”并签字盖章，否则乙方有权拒收； 3. 送货单或发货单除写明甲方相关收货人员名字以外，必须写明甲方公司名称，否则出现冒领、丢失等甲方概不负责； 4. 乙方应将货物送到甲方指定的收货地点，由甲方负责人点收； 5. 货物在甲方检验合格之前产生的任何遗失、损毁，甲方不承担责任。 四. 产品质量 1. 乙方供应的产品应该符合国内和国际相关质量标准，如产品质量不合格被投诉、退回等给甲方带来的的任何费用和损失均由乙方承担；
2. 乙方承诺其商品质保期为因商品质量问题，乙方应无条件包换、提供备用品或抵 扣等值货款； 3. 如商品质量返修率高于，甲方有权退货同时要求乙方全额赔偿，并承担甲方因此所受的直接损失； 4. 乙方供应的产品不得缺少配套的零件、软件、使用工具等，否则将被甲方视为不合格产品，并且有权拒收，对有多个配件的商品必须由乙方配套包装完整后出货； 5. 产品包装应为外贸版零售包装（特定无包装除外），并且能够有效保护商品使之在运输途中不被损坏； 6. 乙方向甲方提供的商品须承担法定的售后服务责任； 7. 如因产品质量、包装给甲方产生的售后退件，乙方须免费更换新品或抵扣等值货款，并承担相应的物流费用。 五. 采购及付款方式 1. 甲方通过跨境平台海外直邮的商品销售方式，采购的商品数量根据平台实际发生的订单情况而定，乙方根据平台每天发生的业务量发货；所有商品采购采取按周结的付款方式，即当周发生的业务需要在下周二之前完成付款，周结上周发生的货款和快递费用及相关税费。 2. 特殊定制商品，可按照约定先预付部分金额，待交货完毕后付清余款。 六. 信息沟通 1. 如果乙方产品升级或有其他变更的须书面通知甲方，并对甲方库存商品进行免费更换，同时对甲方已售产品进行升级或者提供相应的技术解决方案； 2. 乙方有义务按甲方要求提供产品的材质成分、物料清单、必要的出口认证资料（例如但不仅限于CE FCC HDM）、说明书等，并协助甲方进行清关，如因资料不全 无法正常清关，乙方承担全部责任； 3. 如因乙方提供的商品资料与信息存在虚假，甲方有权拒收，如给甲方造成损失乙方应当全部承担； 4. 如果产品停产，乙方应提前60天内向甲方做商品下架通知，如因通知不及时，甲方有权按原价退回所有库存商品； 5. 乙方有责任向甲方披露与双方合作有关的信息，未经甲方许可乙方不得向第三方透露甲方的商业信息； 6. 对于以下各项相关情况发生时，甲乙双方应及时附上所需资料书面通知对方： A. 地址、公司注册名称、法定代表人等营业执照上明示事项变更时； B. 资本结构或大股东、领导层有重大调整时；
外贸订单跟进常用模板
一．询问客户对报价的看法 Dear xxx, Hope everything goes well with you！ Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company. Best regards 二．追问客户的评价，求回复 Dear xx How are you recently? Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need
your feedback to go ahead. Thank you in advance. Many thanks and best regards. 三．本着小强精神，保证客户收到了报价，重发报价 Hello, xxx, Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. Waiting for your favorable reply soon! Best wishes 四：利用报价的有效期给客户一点压力 Hello, xxx,
跨境电商订单跟进邮件模板
跨境电商订单跟进邮件模板 好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。以上模板仅供参考，请结合具体订单和情况进行修改使用。 1.未付款订单的催款模板（请根据您产品自身特点对描述内容进行修改） Dear *** We have got your order of ***.But it seemsthat the order is still there’s anything I can help with the price,size,etc.,please feel free to contact the payment is confirm the payment is confirmed,I will process the order and ship it out as soon as ! 2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间 Hi,***？ Thank you for your payment for orders ***.We will be dispatching these items within the next 3 you have any questions or problems,contact us directly for help.
3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期） Hello,*** We are happy to tell you we have dispatched your order!You can tracking number:*** You can also track the delivery of your order yourself here:*** It usually takes about 30 days for your order arrive,but as this is the shopping season,the logistics companies are very busy and some orders may take slightly longer to arrive. If you have any questions or problems,contact us directly for help. 4.超过5 天还未更新物流信息，让买家再等待 Dear ***, As we all know,it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity. Your delivery information has not been updated yet,but don’t worry-we will let you know as soon as an update is available. Thank you for your patience! 5.货物退回，换物流方式重新给买家发货，并延长收货时间Hello,*** Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed. Don ’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here: We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help. 6.长时间在途，确认是否收到货物，减少买家未收到的担忧 Hello, xxx, If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!
外贸客户邮件跟进
Hope you are fine, my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you. 如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因) Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon! 之后的日子里,可以尝试新产品的报价,刺激下客人的神经. 我通常是这样写的：good day!my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience? if the products isnot you are expecting,pls advise me your details requirement, i will re-offer asap.i am of service at any time! 但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的： Dear ***,Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASA P.Best regardsWennie． 但是，想成功可不是容易的事情． dear sir have you received our quotation of ..., if you have any further question,please don't hesitate to contact us.we are waiting for you comment about our quotation.we hope that we can establish a good business relationship with you in the nearest future.your prompt reply will be appreciate. 回复A：直接去函敦促 Dear Hugo Chu, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin 回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HA VE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some
跨境电商购销合同模板
跨境电商长期购销合同 合同号： 1101甲方： 法定代表人： 地址： 联系方式： 乙方： 法定代表人： 地址： 开户行/账号： 一．目的和原则 1.乙方向甲方长期供应产品，特此协商规定双方的权利和义务； 2.本合同的制定以平等互利、共同发展为原则，以《中华人民共和国合同法》及其它有关法律法规的规定为前提，供甲乙双方共同遵守。 二．价格 1.乙方应当根据市场行情的变动适时调整商品价格，当甲方采购商品达到乙方约定的数量或者金额时，乙方应给予甲方承诺的销售返点； 2.乙方商品价格下调时，应对甲方库存商品进行价差补偿。 三．交货 1.乙方须按规定时间交货，逾期交货的，应每日向甲方偿付订单金额千分之三的金额作为违约金，并承担甲方因此所受的直接损失； 2.乙方根据甲方要求的规格，数量供货，不得多送少送，须随货附带“发货单”或“收据”并签字盖章，否则乙方有权拒收； 3.送货单或发货单除写明甲方相关收货人员名字以外，必须写明甲方公司名称，否则出现冒领、丢失等甲方概不负责； 4.乙方应将货物送到甲方指定的收货地点，由甲方负责人点收； 5.货物在甲方检验合格之前产生的任何遗失、损毁，甲方不承担责任。 四．产品质量
1.乙方供应的产品应该符合国内和国际相关质量标准，如产品质量不合格被投诉、退回等给甲方带来的的任何费用和损失均由乙方承担； 2.乙方承诺其商品质保期为因商品质量问题，乙方应无条件包换、提供备用品或抵扣等值货款； 3.如商品质量返修率高于，甲方有权退货同时要求乙方全额赔偿，并承担甲方因此所受的直接损失； 4.乙方供应的产品不得缺少配套的零件、软件、使用工具等，否则将被甲方视为不合格产品，并且有权拒收，对有多个配件的商品必须由乙方配套包装完整后出货； 5.产品包装应为外贸版零售包装（特定无包装除外），并且能够有效保护商品使之在运输途中不被损坏； 6.乙方向甲方提供的商品须承担法定的售后服务责任； 7.如因产品质量、包装给甲方产生的售后退件，乙方须免费更换新品或抵扣等值货款，并承担相应的物流费用。 五．采购及付款方式 1. 甲方通过跨境平台海外直邮的商品销售方式，采购的商品数量根据平台实际发生的订单情况而定，乙方根据平台每天发生的业务量发货；所有商品采购采取按周结的付款方式，即当周发生的业务需要在下周二之前完成付款，周结上周发生的货款和快递费用及相关税费。 2. 特殊定制商品，可按照约定先预付部分金额，待交货完毕后付清余款。 六．信息沟通 1. 如果乙方产品升级或有其他变更的须书面通知甲方，并对甲方库存商品进行免费更换，同时对甲方已售产品进行升级或者提供相应的技术解决方案； 2.乙方有义务按甲方要求提供产品的材质成分、物料清单、必要的出口认证资料（例如但不仅限于CE、FCC、HDMI）、说明书等，并协助甲方进行清关，如因资料不全无法正常清关，乙方承担全部责任； 3.如因乙方提供的商品资料与信息存在虚假，甲方有权拒收，如给甲方造成损失乙方应当全部承担； 4.如果产品停产，乙方应提前60天内向甲方做商品下架通知，如因通知不及时，甲方有权按原价退回所有库存商品；
外贸订单跟进模板
.未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改） Dear xxx We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks! 2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间 Hi, xxx, Thank you for your payment for orders xxxxxxx. We will be dispatching these it emswithin the next 3 days. If you have any questions or problems, contact usdir ectly for help. 3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello, xxx, We are happy to tell you we have dispatched your order! You can track itsprogr ess with the following tracking number: xxxxxx You can also track the delivery of your order yourself here: http://www.xxxxx. com. It usually takes about 30 days for your order arrive, but as this is theshoppi ng season, the logistics companies are very busy and some orders may takeslight ly longer to arrive. If you have any questions or problems, contact us directly for help. 4.超过5天还未更新物流信息，让买家再等待 Dear xxx, As we all know, it’s the busiest part of the shopping season and the logistic scompanies are running at maximum capacity. Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available. Thank you for your patience! 5.货物退回，换物流方式重新给买家发货，并延长收货时间 Hello, xxx, Due to the overwhelming demand for logistics this shopping season, the origina ldispatch has failed. Don’t worry! We have already dispatched your orderwith a different logistics c ompany. You can track the new delivery of yourorder here: https://www.sodocs.net/doc/9f4151265.html,. We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help. 6.长时间在途，确认是否收到货物，减少买家未收到的担忧 Hello, xxx, If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way! Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund. If you have any questions or problems, contact us directly for help.
跨境电商购销合同最新2020年模板
跨境电商长期购销合同 （最新2020年版本） 合同号: 202105031101 甲方: 法定代表人: 地址: 联系方式: 乙方: 法定代表人: 地址: 开户行/账号: 一、目的和原则 1.乙方向甲方长期供应产品，特此协商规定双方的权利和义务, 2.本合同的制定以平等互利、共同发展为原则，以《中华人民共和国合同法》及其它有关法律法规的规定为前提，供甲乙双方共同遵守。 二、价格 1.乙方应当根据市场行情的变动适时调整商品价格，当甲方采购商品达到乙方约定的数量或者金额时，乙方应给予甲方承诺的销售返点,
2.乙方商品价格下调时，应对甲方库存商品进行价差补偿。 三、交货 1.乙方须按规定时间交货，逾期交货的，应每日向甲方偿付订单金额千分之三的金额作为违约金，并承担甲方因此所受的直接经济损失。 2.乙方根据甲方要求的规格，数量供货，不得多送少送，须随货附带 “发货单”或“收据”并签字盖章，否则乙方有权拒收, 3.送货单或发货单除写明甲方相关收货人员名字以外，必须写明甲方公司名称，否则出现冒领、丢失等甲方概不负责, 4.乙方应将货物送到甲方指定的收货地点，由甲方负责人点收, 5.货物在甲方检验合格之前产生的任何遗失、损毁，甲方不承担责任。 四、产品质量 1.乙方供应的产品应该符合国内和国际相关质量标准，如产品质量不合格被投诉、退回等给甲方带来的的任何费用和损失均由乙方承担, 2.乙方承诺其商品质保期为因商品质量问题，乙方应无条件包换、提供备用品或抵扣等值货款, 3.如商品质量返修率高于，甲方有权退货同时要求乙方全额赔偿，并承担甲方因此所受的直接损失, 4.乙方供应的产品不得缺少配套的零件、软件、使用工具等，否则将被甲方视为不合格产品，并且有权拒收，对有多个配件的商品必须由乙方配套包装完整后出货, 5.产品包装应为外贸版零售包装,特定无包装除外,，并且能够有效保护商品使之在运输途中不被损坏, 6.乙方向甲方提供的商品须承担法定的售后服务责任,
跨境电商模板
第一阶段毕业设计安排阶段 1、专业主任分配学生 2、指导教师与学生见面、详细布置毕业设计与顶岗实习相关工作 3、教师完成任务书 .第二阶段毕业设计准备阶段 1．学生撰写开题报告（开题报告中的设计背景：主要介绍学生三年所学主要专业课程，掌握了哪些理论和操作技能以及准备怎样制作业务卷宗。）2．学生与指导教师就跨境电商网店运营进行交流，指导教师对业务卷宗目录进行评议和指导，帮助学生确定完善的业务卷宗目录。 3．学生简述网店背景（跨境电商网店简介主要包括网店名称、网址、主营业务、主要客户群等）。
XXXXXXXXXXXXXXXXXXX 系（分院）：工商学院 专业班级：国际经济与贸易XXXX 学生姓名：XXX 学号：XXXXXX 指导教师：XXX . 二0一六年四月二十九日
届专业毕业设计开题报告学生姓名专业班级指导教师 选题业务卷宗 根据学院的教学计划安排，我已完成相应学分的修读，现申请进行毕业设计，具体思路如下： 一、设计背景 在校三年中，主要学习了…………课程，掌握了…………技能，重点介绍自己准备怎样制作业务卷宗即做毕业设计的思路。 二、卷宗基本内容 卷宗基本内容包括：………… 三、毕业设计拟采用的方式 在实习单位实习中搜集的资料（） 通过网站搜集的资料（） 四、时间安排 1．年月日前，完成合格的培训机构背景和卷宗目录。 2．年月日前，完成合格的培训课程模块卷宗。 3. 年月日前，完成合格的培训教学模块卷宗。 4．年月日前，完成合格的培训成果模块卷宗。 5．年月日前，撰写总结，完成毕业设计。 指导教师意见： 签名： 日期：
业务卷宗目录 序号内容页码范围备注1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
外贸跟进客户邮件模版
外贸如何跟进客户邮件最新模版 1.Dear Jain, How is everything going? As the samples were sent out and received last week,may I know if you got the samples yet?How do you like it?We are appreicated your feedback of the samples so that we can go to the next steps. （或者把samples 改成quote,details） Looking forward to your reply. Best Regards and Thanks, Celeste 2.Hi Jain, Do you see my offer?What is your opinion?（Is there any updated information about xx？Do you have any news for xx?Any comment about our xx ?) Is there anything I can do at this stage to support you?we will be obliged if you kindly let us know. Have a nice day.Thanks. Celeste 3.Hi Jain, Glad to contact you again! Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement. Waiting for your favorable reply soon! Best regards. Celeste 4.Hi Jain, Good day. Still no answer from you,how about the xx samples or quote?Fully understand you are busy,but I need to confirm the xx with you(it is my job responsibilty to follow up you and collect the clients' comment to improve my work and offer you quick response)