搜档网
当前位置:搜档网 › 高星级酒店财务收银班组管理标准化手册(讨论稿)

高星级酒店财务收银班组管理标准化手册(讨论稿)

收银日常英语

结账英语

1.May I make out the bill for you now?

现在可以为您结帐吗?

2. Here is your bill, please check it.

这是您的账单,请检查。

3. How would you like to pay?

请问您怎样付款?

4.Would you like to pay cash or by credit card?

您愿意用现金付款,还是用信用卡付款?

5.Shall I charge this to your room?

我把这帐记在您的房帐里,好吗?

6.Could you sign your room number and your name here, please?

请在这里签上您的房号和姓名,好吗?

7.Would you like the amount on the same bill or separately?

您喜欢把账结在同一帐单上,还是分开结?

8.I’m afraid we plus 15% servece charge?

对不起,我们还得加收15%服务费。

9.Thank you. Here is your change of ¥18.

这是找您的零钱18元,谢谢。

10.We’ll give you a 15%(fifteen percent ) discount.

我们给您8.5折优惠。

11.I’m sorry, there is no discount.

对不起,我们不提供折扣。

其他日常用语

1.It’s on the second (third) floor .

在二(三)楼。

2.Turn left /right.

往左转/右转。

3.Please be careful.

请当心。

4.Please don’t leave anything behind.

请别遗忘您的东西。

5.Have a nice trip!

一路平安!

6.Please take the lift to the 3rd floor.

请您乘电梯到三楼。

7.Turn left/right at the first corner.

请在第一个转弯角转左/右。

8.Goodbye and thank you for coming.

再见,谢谢您的光临。

9.Goodbye and hope to see you again.

再见,希望再见到您。

10.Have a nice trip!

一路平安!

11.I’m sorry ,It’s my fault.

很抱歉。那是我的过错。

12.Sorry to have kept you waiting .

对不起,让您久等了

13.Would you like to leave a message ?

您要留口信吗?

14.I beg your pardon.

对不起,请再说一遍,好吗?

见面问候语

1.Good morning(afternoon , evening) , sir(madam)早上(下午、晚上)好,先生(夫人)。

2.How do you do?

您好!(初次见面)

Glad to meet you .

很高兴见到您。

3.How are you?

您好吗?

Fine , Thanks . And you ?

很好,谢谢。您好吗?

4.Welcome to our hotel (restaurant , shop).

欢迎到我们酒店(餐厅、商店)来。

5.Wish you a most pleasant stay in our hotel .

愿您在我们宾馆过得愉快。

6.I hope you will enjoy your stay with us.

希望您在我们酒店过得愉快。(客人刚入店时)

I hope you are enjoying your stay with us.

希望您在我们酒店过得愉快。(客人在饭店逗留期间)

I hope you have enjoyed your stay with us.

希望您在我们酒店过得愉快。(客人离店时)

7.Have a good time!

祝您过得愉快!

场点电话中英文对照

1、Good morning/ afternoon/ evening Front office casher 您好,前台收银

2、Good morning/ afternoon/ evening COFFER SHOP casher

您好,大堂吧收银

3、Good morning/ afternoon/ evening Western restaurant

您好,西餐厅收银

4、Good morning/ afternoon/ evening Chinese restaurant

您好,中餐厅收银

5、Good morning/ afternoon/ evening Food street

您好,食街收银

6、Good morning/ afternoon/ evening Banquet Hall

您好,宴会厅收银

7、Good morning/ afternoon/ evening Recreation center

您好,棋牌室收银

9、Good morning/ afternoon/ evening Foot massage

您好,足浴收银

相关主题