OB11_TIF01
Chapter 1 What Is Organizational Behavior?
MULTIPLE CHOICE
1. Successful managers and entrepreneurs recognize that:
a. technical knowledge is all that is needed for success.
b. interpersonal skills are not important.
c. technical skills are necessary, but insufficient, for succeeding in management.
d. an understanding of human behavior does not impact effectiveness.
(Moderate; p. 4)
What Managers Do
2. Which one of the following is not considered an organization?
a. church
b. university
c. a military unit
d. all 45-year-old adults in a community
(Easy; p. 4)
4. The four management functions include all of the following except:
a. controlling.
b. planning.
c. staffing.
d. organizing.
(; Moderate; p. 5)
8. Today we have combined Fayol’s ori ginal five management functions into four. The two that
were combined into one are:
a. plan and organize into organizing.
b. command and coordinate into leading.
c. coordinate and control into organizing.
d. organize and command into controlling.
(Challenging; p. 5)
9. The organizing function includes a determination of which of the following?
a.what tasks are to be done
b.who is to do these tasks
c.who reports to whom
d.all of the above
(Moderate; p. 5)
13. According to Mintzberg, when a manager searches the organization and its environment for
opportunities and initiates projects to bring about change, the manager is acting in which role?
a. negotiator
b. entrepreneur
c. monitor
d. resource allocator
(Challenging; Exh. 1-1; p. 6)
14. Which of the following is not an essential management skill identified by Robert Katz?
a.technical
https://www.sodocs.net/doc/d8576602.html,munication
c.human
d.conceptual
(Moderate; p. 7-8)
17. According to Katz, technical skills encompass the ability to:
a. analyze and diagnose complex situations
b. exchange information and control complex situations
c. apply specialized knowledge or expertise
d. initiate and oversee complex projects
(c; Challenging; p. 7-8)
19. Which of Luthans’ managerial activities involves socializing, politicking, and interacting with
outsiders?
a.traditional management
https://www.sodocs.net/doc/d8576602.html,munication
c.human resource management
https://www.sodocs.net/doc/d8576602.html,working
(Easy; p. 8)
21. According to Luthans’ research, successful managers spent more of their time on _____ than on
any other activity.
a.traditional management
b.human resource management
https://www.sodocs.net/doc/d8576602.html,working
https://www.sodocs.net/doc/d8576602.html,municating
(Moderate; p. 8)
22. Luthans defines effective managers in terms of all except
a. quantity and quality of their performance
b. the satisfaction of their employees
c. the speed of their promotion
d. the commitment of their employees
(Challenging; p. 8)
23. According to Luthans’ research, effective managers spent more of their time on _____ than on any
other activity.
a. traditional management
b. human resource management
c. networking
d. communicating
(Moderate; p. 8)
Enter Organizational Behavior
25. Organizational behavior is all of the following except:
a. a field of study.
b. an applied field.
c. an intuitive analysis of human behavior.
d. studying what people do in an organization.
(Moderate; p. 9)
27. Which of the following is not a core topic of organizational behavior?
a.motivation
b.attitude development
c.conflict
d.resource allocation
(Moderate; p. 9)
Contributing Disciplines to the OB Field
35. The science that seeks to measure, explain, and sometimes change the behavior of humans and
other animals is:
a. psychiatry.
b. psychology.
c. sociology.
d. political scienc
e.
(Moderate; p. 13)
36. Which behavioral science discipline is the most focused on understanding individual behavior?
a. sociology
b. social psychology
c. psychology
d. anthropology
(Moderate; p. 13)
39. _____ studies people in relation to their fellow human beings.
a.Psychology
b.Sociology
c.Anthropology
d.Political science
(Moderate; p. 13)
43. _____ has helped us understand differences in fundamental values, attitudes, and behavior
between people in different countries.
a.Anthropology
b.Psychology
c.Social psychology
d.Political science
(Challenging; p. 13)
44. Topics of study in political science include all of the following except:
a. structuring of conflict.
b. the social systems in which individuals fill their roles.
c. allocation of power.
d. how people manipulate power for individual self interest.
(Challenging; p. 14)
Challenges and Opportunities for OB
46. While _____ focuses on differences between people from different countries, _____ addresses
differences among people within given countries.
a. workforce diversity; globalization
b. globalization; workforce diversity
c. culture; diversity
d. culturization; workforce diversity
(Challenging; p. 17)
Coming Attractions: Developing an OB Model
65. Dependent variables in OB include:
a. productivity.
b. diversity.
c. motivation.
d. all of the above
( Moderate; p. 26)
66. Which of the following is an example of being an efficient company?
a. Operating at the lowest possible cost while yielding a higher output.
b. Creating the highest customer satisfaction ratings.
c. Meeting the production schedule.
d. Obtaining the highest market shar
e.
(Challenging; p. 27)
68. _____ is discretionary b ehavior that is not part of an employee’s formal job requirement, but that promotes the effective functioning of the organization.
a.Productivity
b.Motivation
https://www.sodocs.net/doc/d8576602.html,anizational citizenship
https://www.sodocs.net/doc/d8576602.html,anizational behavior
( Moderate; p. 28)
69. Individual-level independent variables include all except:
a. leadership.
b. learning.
c. perception.
d. motivation.
( Moderate; p. 30)
70. ________ is the voluntary and involuntary permanent withdrawal from an organization.
a.Absenteeism
b.Turnover
c.Downsizing
d.Individual-level variable
( Easy; p. 28)
TRUE/FALSE
71. The single biggest reason for the failure of managers is poor interpersonal skills.
(Easy; p. 4)
72. While managers must be technically competent, technical knowledge is not enough for success. (Moderate; p. 4)
What Managers Do
73. Managers get things done through other people.
(Easy; p. 4)
74. The term organization, as used in your textbook, is meant to include business firms and non-profits,
but exclude government agencies.
(Easy; p. 5)
75. Managers may be referred to as administrators in not-for-profit organizations.
(Moderate; p. 5)
78. The controlling function includes the determination of what tasks are to be done.
(Moderate; p. 5)
79. Monitoring, comparing, and correcting is what is meant by the controlling function. (Moderate; p. 5)
82. As resource allocators, managers are responsible for allocating human, physical, and monetary
resources.
(Moderate; p. 7)
86. The ability to analyze and diagnose complex situations is referred to as an individual’s technica l
skills.
Moderate; p. 8)
87. According to Luthans and his associates, those managers who are most “successful” will spend
more time networking than those managers who are considered most “effective.”
Challenging; p. 8)
89. Luthans’ research indicates th at among effective managers, communication made the largest
relative contribution and networking the least.
Challenging; p. 8)
Contributing Disciplines to the OB Field
101. What psychology is to the group, sociology is to the individual.
Moderate; p. 13)
102. Social psychology is an area within psychology, blending concepts from both psychology and socialism.
Moderate; p. 13)
Coming Attractions: Developing an OB Model
122. There are three levels of analysis in OB, and as we move from the individual level to the national level to the global level, we add systematically to our understanding.
Challenging; p. 26)
125. Organizational behavior models generally assume job satisfaction to be an independent variable. Moderate; p. 26)
126. An organization is productive if it achieves its goals and does so by transferring inputs to outputs at the lowest cost.
Moderate; p. 27)
130. The difference between the amount of rewards workers receive and the amount they believe they should receive is termed job satisfaction.
Moderate; p. 29)
SCENARIO-BASED QUESTIONS
Application of What Managers Do
Joseph Wood is a manager at the XYZ Company. He performs all the normal management functions. Answer the following questions based on Henri Fayol’s work.
132.When Mr. Wood devel ops a strategy for achieving his department’s goals, he is doing the ____ function.
a.planning
https://www.sodocs.net/doc/d8576602.html,anizing
c.leading
d.controlling
Easy; p. 5)
133.When Mr. Wood determines which employees will do what tasks, he is performing the ____ function.
a.planning
https://www.sodocs.net/doc/d8576602.html,anizing
c.leading
d.controlling
Easy; p. 5)
Application of Management Skills & Effective Versus Successful Managerial Activities
Anthony Jackson has been a manager at Tulox Services for five years. He has risen quickly through the ranks and is now a department manager. He is viewed as the rising star in the organization. His background is in the accounting and finance department of the company.
136. According to Katz, the skills that made Mr. Jackson successful in the accounting and finance department were probably:
a. human skills
b. conceptual skills
c. technical skills
d. controlling skills
Moderate; p. 7)
137. Based on what little we know, we can conclude that according to Luthans, Mr. Jackson probably is best at the management activity of:
a. networking
b. communication
c. technical
d. controlling
Challenging; p. 8)
138. Based on what little we know, we can conclude that according to Luthans, Mr. Jackson is:
a. effective
b. efficient
c. successful
d. productive
Challenging; p. 8)
Application of Contributing Disciplines to the OB Field
You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science.
139. You should expect that the faculty member from _____ will probably contribute information about intergroup behavior.
a. sociology
b. psychology
c. social psychology
d. anthropology
Challenging; p. 13)
140. Information on which of the following would probably not be a contribution from the faculty member from political science?
a. conflict
b. power
c. organizational change
d. intraorganizational politics
Challenging; p. 14)
141. To whom would you expect to address issues of communication?
a. the psychologist
b. the anthropologist
c. the political scientist
d. the social psychologist
Challenging; p. 13)
142. The faculty member from _____ should furnish information about personality, learning, and motivation.
a. sociology
b. psychology
c. anthropology
d. political science
Moderate; p. 13)
Application of Quality Management
You are an employee of Acme, Inc. who has just been approached by your manager with a new philosophy that management wishes to institute. Your manager is stressing that he wants your involvement and that the emphasis is going to be on the customer and continual improvement.
143. You would probably believe that management is trying to implement:
a. quality management.
b. MBO.
c. process reengineering.
d. organizational behavior.
Moderate; Exh. 1-6; p. 20)
145. You should expect your job to change in which of the following ways?
a. more rules designed by management to control quality
b. more measurement of performance variables
c. less measurement of dependent variables
d. less power to affect change
Moderate; Exh. 1-6; p. 20)
Application of Developing an OB Model
Allison and Gail both are studying for a final exam. Both students have a goal of making a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
146. Which of the students was effective?
a. only Gail
b. only Allison
c. neither Gail nor Allison
d. both Gail and Allison
Moderate; p. 27)
148. Which of the students was more productive?
a. Gail
b. Allison
c. Neither Gail nor Allison was productive.
d. It is impossible to tell from the information given.
Moderate; p. 27)