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翻译部分A级别参考答案：

一家大型酒店的总裁注意到，公司正在经历着每年流失50%的雇员的问题，这种情况造成每年成本增加1000万到1200万。这么大量的资金是根据以下两个因素算出来的：雇佣新员工的花费以及由于顾客满意度差而导致客房使用率下降。

在酒店行业，员工流失是一个很关键的问题。但是你可以采取一些人才管理实务策略，来提升员工的留任率。

下面有三条建议：

(1)雇佣合适的员工：从改善招聘和面试流程开始。当你参加面试时，确信你为候选者提供了一个可依靠的企业，让候选者有选择在酒店工作的理由。如果工作是充满压力和紧张感的，那么要分享这些细节问题，让候选人了解。要明确的说明酒店的企业文化，工作环境会帮助候选人自我选择，你要让候选人知道更愿意雇佣适合酒店和酒店文化的员工。

(2)绩效管理，认可和奖励员工：我们几乎都会感到有价值，酒店和管理者需要形式化或者非形式化的方法去认可和奖励高绩效。不是所有的奖励都需要金钱的形式。即使是一个很简单的谢谢，或者员工的努力得到的公共的认可都是有效激励员工的方式。员工感到自身有价值或更愿意留下来继续工作。

(3)为员工的发展提供机会：通过支付或者补贴的形式，在培训课程、书籍、工作经验、播客(音频材料)等方面的花费上，支持员工发展;让员工知道，你重视他们也重视他们的工作，帮助他们成功和规划未来职业发展。所有这些方法都可以提高员工留任，减少员工流失。

这些有效的管理方法不但可以促进员工留任，而且提高员工满意度和履行员工职责。所有的这些管理方法对酒店生意来说是有利的。

翻译部分B级别参考答案(较A级少后面2段)

一家大型酒店的总裁注意到，公司正在经历着每年流失50%的雇员的问题，这种情况造成每年成本增加1000万到1200万。这么大量的资金是根据以下两个因素算出来的：雇佣新员工的花费以及由于顾客满意度差而导致客房使用率下降。

在酒店行业，员工流失是一个很关键的问题。但是你可以采取一些人才管理实务策略，来提升员工的留任率。

下面有三条建议：

(1)雇佣合适的员工：从改善招聘和面试流程开始。当你参加面试时，确信你为候选者提供了一个可依靠的企业，让候选者有选择在酒店工作的理由。如果工作是充满压力和紧张感的，那么要分享这些细节问题，让候选人了解。要明确的说明酒店的企业文化，工作环境会帮助候选人自我选择，你要让候选人知道更愿意雇佣适合酒店和酒店文化的员工。

(2)绩效管理，认可和奖励员工：我们几乎都会感到有价值，酒店和管理者需要形式化或者非形式化的方法去认可和奖励高绩效。不是所有的奖励都需要金钱的形式。即使是一个很简单的谢谢，或者员工的努力得到的公共的认可都是有效激励员工的方式。员工感到自身有价值或更愿意留下来继续工作。

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