telemarketer-guard

Xpress Application Server

Xpress Applications

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I N F O R M A T I O N

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C O N T A C T U S

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White List

The White List (Allow list) is a subscriber administered list containing calling party telephone numbers that will be allowed to connect to the end user subscriber even in the event that the calling party is determined to be a telemarketer.

Black List

The Black List is a subscriber administered list of calling telephone numbers that will

be blocked whether they are considered telemarketers or not.

Grey List

The Grey list is a list of suspected telemar-keters with an applied ranking / scoring algorithm that determines whether or not telemarketing treatment is required on a per call basis.

Subscriber Interaction

A subscriber places an incoming calling party number on the telemarketing watch list in one of two ways, either by using the *44 after the call is completed, or by using the full range of administrative capabili-

ties accessed via *46 access code. After a programmable number of subscribers,

i.e.10, enter the same calling party’s number in Xpress Telemarketer Guard, the calling party is officially considered on the grey list and will be treated according to the Tele-marketer Guard rules. The power of Xpress Telemarketer Guard lies in an innovative design methodology called ‘crowd sourced wisdom’, which makes use of the entire subscribed population as intelligent filtering agents for identifying telemarketers. Telemarketer Treatment

The following description is based on:

? Subscriber has Xpress Telemarketer Guard activated

? The calling party has an associated valid Calling Line ID.

? The Calling line score (in Xpress TMG Algorithm) has reached a level for Tele-

marketer treatment.Black List Treatment

If the calling party is entered in the subscrib-

ers “Black List” the call will be terminated

immediately.

Non-Black List Treatment

If the calling party is not contained in the

subscribers “Black List” and the calling par-

ties algorithm score has elevated them to the

Telemarketer status the following treatments

will apply.

Subscriber has activated Telemarketers to

Voicemail:

If the subscriber has activated “telemarketers

to voice mail” the telemarketer will receive

the ant- telemarketer message. Next the

telemarketer will receive a prompt to press 1

to be sent to the subscribers Voicemail. Any

telemarketer using predictive dialers cannot

perform these steps.

Subscriber has NOT activated Telemarketers

to Voicemail:

If the subscriber has NOT activated tele-

marketers to voice mail the telemarketer will

receive the anti-telemarketer message. Next

the telemarketer will receive a prompt to

press 1 to announce themselves to the call-

ing party. In this scenario subscriber has the

following options:

? Reject the call

? Send the call to Voicemail

? Send the call to Voicemail and set

future calls to go directly to Voicemail.

If a telemarketer is using a predictive dialing

system, responding to the press 1 prompt is

not allowed by their system therefore they

are never connected to the subscriber.

Xpress Application Server TM

The Xpress Telemarketer Guard software is

installed on PT’s Xpress Application Server,

with the Xpress Service Delivery Platform.

The hardware platform ranges in size from

the X2 containing up to 4 application server

processing blades, to the X4 containing

up to 14 application server processing

blades. The Xpress Application Server

supports a highly available (HA) config-

uration using its clustering technology.

The cluster allows two Xpress Applica-

tion Servers to be joined under the

control of a network interface unit

(NIU). The NIU distributes incoming

calls across all available application

server processing blades.