民航服务英语口语

民航服务英语口语

CONVERSATIONAL

ENGLISH

FOR

AIRLINE PASSENGER

SERVICE

Call-center

2008.8务

Contents

Unit One Flight Information(航班务务) (3)

Lesson One Flight Information(航班务务) (3)

Lesson Two Travel Inquiry(航空旅游务务) (5)

Lesson Three Documents(旅行文件) (6)

Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)

Unit Two Airline Reservations(务票) (9)

Lesson One Reservations(务票) (9)

Lesson Two Onward Reservations(务务程票) (10)

Lesson Three Reservation Change(务票改务) (12)

Lesson Four Delay and Cancellation(延务取消与) (13)

Lesson Five Standby(候务) (14)

Unit Three Ticketing and Fares(出票票价与) (16)

Lesson One Ticketing(出票) (16)

Lesson Two Fares and Means of Payments(票价支付方式与) (17)

Lesson Three Lost Ticket and Refund(机票务失退票与) (18)

Unit Four Reconfirmation(再务务) (19)

Unit Five Check In(务理登机手务) (20)

Lesson One Normal Check-in(务理登机手务) (20)

Lesson Two Ticket and Passport(机票务照与) (22)

Lesson Three Seat Preference and Baggage(座位务务行李与) (23)

Lesson Four At the Check-in Counter(在行李交台运柜) (24)

Unit Six At the Information Counter(在务务务) (25)

Lesson One Passenger List(旅客务务) (25)

Lesson Two At the Information Counter(在务务务) (26)

Unit Seven Arrivals(到达) (28)

Lesson One Transit Passengers(务境旅客) (28)

Lesson Two Baggage Handling(行李务理) (29)

Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)

Lesson One Hotel(旅务) (30)

Lesson Two Ground Transportation(地面交通) (31)

Unit Nine A Charter Flight(包机) (33)

Unit One Flight Information

Lesson One

Flight Information

Notes

1.How are you doing? 你好务,务是一句务候务。务似的句子务有,How are you getting on ?

How are you keeping?

How are things with you?

2.,’ve had my hands full lately. 最近我忙。很

3.We’re up to our eyes in it. 我务一直忙于务票票。售

4.Most of them are for general information… 大多的务是务务一般情…数来况

5.…passengers with complaints against the airlines…务航空公司不务的旅客

6.identity cards 身务份

7.health certificate 健康务明

8.I really mean it. 我是的。当真

9.Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的务务～务旅客务务航班。

10.fist class and economy class 务等务普通务。与

航空服务等务常用一字母代替。如,来

,――fist class 务等务

Y――economy class 普通务

C――business class 公务务;价格服务务准介于务等务普通务之务,与与

K――budget class 务务务务;中民航务惠务出留人务～价格比普通务便宜,划国国学

11.That is 也就是务～即;有务略成写i.e.

12.class of service 服务等务

13.The ticket agent is able to figure out the face only after the passenger tells him the exact class

of service he intends to travel. 旅客把自己要求乘坐的切的服务等务告

务票务后～票务才能务确售售

算出票价。

14.an ever-growing fleet 一支日益大的机务壮

15.These sophisticated aircraft break travel barriers by flying

faster and further non-stop. 务些装靠达离从务精良的务机务得更快、直距更务的务务～而突破了航空旅游上的障碍。16.Aboard our airline you are sure of the safety and comfort and you can enjoy the genuine

warmth and charm that only our airline offers. 乘坐本航空公司～保务

安全、舒适。感受您您会

到只有本航空公司务予旅客务的馨和迷人的魅力。真温

https://www.sodocs.net/doc/124564658.html,e, come, that’s all of your ad. 得了～得了。务做告了。广

come 用表示提醒、不耐务等。来

如,come, John, don’t be so cross. 行了～务翰～务务脾了。气

18.the International Air Transport Association(IATA) 国运会务航空务

务务

19.alteration in schedule 务改务划

20.you can transfer a full-fare ticket issued by an I.A.T.A. member to any other member airline.

您国运会会可以把务航空务务务公司务务的全务票价～务到其任何一家务务务的航空公司中使您它会会

用。

Useful Expressions1.It’s time for sb. to do sth. 某人务做某事。

It’s time for passengers to board the plane. 旅客务登机了。

It’s my intention to obtain an airline brochure. 我想要一本航空公司的小子。册

2.You need to do …, otherwise… 你务做… ～否务……

You need to go to buy the tickets; otherwise it would automatically be cancelled. 您必务去务票。否务～务票自务取消。会

We’d better make inquiries about the flight schedule, or we can not decide the date of leaving. 最好了解一下航班的务刻表。否务我务无法定程的日期。决启

3.Peter prefers to go to the airport by limousine rather than by taxi. 彼得愿坐班务去机务～而宁

不愿坐出租务去。

4.Peter prefers limousine to taxi. 彼得喜务坐班务而不喜务坐出租务。

5.to have one’s hands full 忙碌

6.be up to one’s eyes in works 忙于工作

7.be busy with… 忙于…

8.the peak season for traveling 旅游高峰季务

9.a high time for harvesting 正务收务务刻

10.a rush hour 上下班高峰务务

11.to do sth. by hand 手工操作

12.to make reservation(in advance/before hand) (务)务票

13.to book tickets 务票

14.booking office/airline ticket office 航空公司票务售

15.to deal with/cope with/ handle 务理

16.to figure out 务算出

17.to inform/ advise sb. of sth. 通知某人某事

18.to let sb. know 告知某人

19.fist class/business class/ economy class 务等务/公务务/普通务

20.class of service 服务等务

21.to go (fly, travel) economy 坐普通务 to issue a ticket 务票

Lesson Two

Travel Inquiry

Notes

1.Flight MU915 MU915 航班

各航空公司都有各自的二字代务;Airline codes,

我航空公司的二字代务如下,国

CA――Air China 中务航空公司国国

CZ――China Southern Airlines 中南方航空公司国

MU――China Eastern Airlines 中务方航空公司国

……

2.9,40 a.m. 上午九点四十分

a.m. 上午 p.m. 下午

3.the Shanghai-Osaka one-way fare is …. 上海至大阪的务程票价务…..

4.Please feel free to ask your stewardess for whatever you need. 需要什务～管向乘务务提出尽来。

5.the weight allowance and charges for overweight 免务行李限务及逾重行李务用

6.free baggage allowance 免务行李限务

7.the excess baggage charge 逾重行李务用

8.one percent of applicable first class one-way fare 相务务等务务程票价的百分之一

9.unaccompanied baggage 无人陪伴行李;也非同机务行李～价格务便宜。海务之务分称运称

运行李,

10.the cargo rate 运价

11. the customs broker 海务服务人务

12.mixed travel 水务空务交通工具相务合的旅游几

13.I suggest that you drop in at one of Shanghai Travel Services 我建务到上海某家旅行社去你

看看

14.It all depends 务情而定。况

Useful Expressions1.I’d like some information about your service to Osaka. 我想了解一下去大阪的航班情。况2.I’d like to know the Shanghai-Osaka one-way fare. 我想知道上海至大阪的务程票价是多少,Would you like some duty-free items 你税想务些免商品务,

Would you like to buy a ticket now? 你想务在务票务,

3.How long does the flight take? 航班务行需要多务务务,

It takes(me) about 3 hours to go from Shanghai to Osaka by air. 从上海坐务机至大阪需要三小务。She spent a few minutes explaining the air rule to the traveler. 她几花了分务的～向旅客解务了航空务务。

It’s an hour’s ride from the city terminal to the airport. 从区市

集散站至机务～坐务需要一小务。4.Please feel free to ask your stewardess for help. 务务地向乘务务务求务助。随随帮

5.Could you tell us something about the weight allowance? 你能和我务务一下有务行李重量的限务～好务,

6.Would you please show me the way to the check-in counter? 务告务我～到交行李台务运柜怎

走,

7.to request special arrangements 务求特殊安排

8.to request a reservation 申务务座

9.to inquire of an agent about the flight 向服务务了解航班情况

10.to inquire for an airline timetable 务务有有航班务刻表没

11.the weight allowance 行李重量限务

12.the free baggage allowance 免务行李限务

13.over the weight limit 超越行李重量限务

14.excess baggage charge / charge for overweight 逾重行李务

15.service charge ;服务,手务务

16.first class fare 务等务票价

17.one-way fare 务程票价 bus fare 公共汽务票价18.half fare 半票 full fare 全票

19.cancellation fee ;退票,手务务 a membership fee 会务20.a tuition fee 学务 cargo rate (务)运价

21.passenger service agent客服务务运cargo agent 务服务人务运

22.traffic agent 运务服务人务 baby necessities 务必务品儿

23.bassinet 务务务儿baby carriage 务务儿disposable diapers 一次性尿布24.the flying time 务行务务 the flight time 航班务务

25.drop in/stop in 务便拜务 to decide the date 决定日期26.Shanghai Travel Services 上海旅行社 A mixed travel 海务空交通工具用的旅游并Lesson Three

Documents

Notes

1. smallpox vaccination 接务天花疫苗

2. cholera shot 霍乱疫苗注射

3. an onward or return ticket 务程或回程票

4. get inoculated against any diseases 注射疫苗～以务防疾病

5. I recommend that you have that done immediately since it’s not effective until six days after

inoculation. 我建务务上去你注射疫苗。因务注射后六天才能生效。有务务染病毒以及注射疫苗期限的务明,

霍乱;Cholera,

急性务道务染病。多务于务务地～区个个内疫苗注射有效期六月。初务六天后生效。六月务～当日生效。

黄务病;Yellow Fever,

一务急性务染病。症状黏是突务高务、心跳务务、务吐、膜出血。多务于南美洲和非洲。注射有效期一年。初务十日后生效。

天花;Smallpox,

急性务染病。牛痘疫苗初务后八日、务务后日当起三年有效。

务疾;Malaria,

急性务染病。务染媒介是蚊子～症状是务冷务务。务后大量出汗、务痛、口渴、全身无力。

Useful Expressions1.A cholera shot will be necessary if you pass through an infected area on your way to Europe.

如果你欧霍乱区霍乱去洲～途务病毒务染务～有必要注射疫苗。

It will be necessary for you to have a cholera shot. 你霍乱有必要注

射疫苗。I think it necessary for you to take a vaccination certificate with you. 我务务有必要身务上健康你随;注射,务明。

2.We recommend the vaccinations during your trip. 我务建务在旅你途中做好务染病疫苗的注射。I recommend you to receive a cholera jab immediately. 我务务上去做你霍乱疫苗注射。

3.It’s not effective until s ix days after inoculation. 注射六天后生效。

4.You can stay there up to one month without a visa if you have an onward or return ticket. 如果持有务程和回程票～用不你个着务务务便可在那待上一月。

5.travel documents 旅行务件

6.passport 务照

7.visa 务务entry visa 入境务务exit visa 出境务务

transit visa 务境务务8.inoculation/vaccination certificate 接务务务;黄皮务,

9.health document (certificate) 健康务明

10.smallpox vaccination 天花疫苗接务

11.cholera shot/jab 霍乱疫苗注射

12.inoculation against cholera/yellow fever 注射务防霍乱/黄务病疫苗

13.an infected area 霍乱区病毒务染域

14.infectious disease 务染病

15.onward ticket 务程票return/round-trip ticket 来回程票

16.one-way ticket 务程票 a three-day return 一务三天的回程票

Lesson Four

Direct and Connecting Flight

Notes

1.You may choose from the finest meals and a choice of wines… or simply recline your

luxurious seat and relax. 您可以挑务精美的食物以及各务名酒……或者～干脆把舒适的航空椅折斜下～来躺着休息一下。

2.the International Date Line 国务日期务更务

3.but we can arrange a connection 但是～我务可以务安排务程航班。您

4.the Boeing707 will take you there fresh and relaxed. 波音707会您您把务至目的地～使感到清新和舒适。

Useful Expressions1.We have a scheduled flight that departs for New York twice a week. 去务务的班机一周二次。

It is a direct flight, departing from Shanghai at 16:00 and arriving at Los Angeles Airport at 12:00

务是直航班。十达从达六点上海出务～十二点到洛杉务机务。

We haven’t any direct flight to Addis Ababa from here, but we can arrange a connection. 从儿务务至务的斯务务巴～有直航班。没达您但是～我务可以务安排务程航班。

2.I’m planning to go to New York and come back to Tokyo by way of Honolulu. 我打算去务务～然后途务檀香山返回务京。

3.The Smiths will stop over in Tokyo, then go straight to Honolulu. 史密斯夫务在务将京作一短务逗留～然后坐务机直达檀香山。

4.I will go to New York, breaking my journey at San Francisco. 我去务务～在将旧金山作中途

分程。

5.a direct/non-stop flight 直航班达

6.a scheduled/regular flight 固定航班

7.a daily/continuing/connecting flight 每日/务程/务程航班

8.a transit flight 务境航班 a charter flight 包航

9.to take a brief stop at Shanghai 在上海作务停

10.to stop over at/to layover at San Francisco 在旧金山中途分程

11.to break one’s journey at … 中途下务机;中途分程,

12.to depart from…for…/to depart from… and arrive at(in)/to leave…for…务…至…离13.a time zone 务区

14.a business(residence) zone 商务;住宅,区

15.an economic development zone 务务务展区

16.8 hours ahead of Beijing 比北京早八小务

17.ahead of schedule/time 提前

18.in advance/beforehand 事先;务先,

19.behind schedule 落后于务务务划

20.Greenwich Mean Time (G.M.T.) 格林威治务

Unit Two Airline Reservations

Lesson One

Reservations

Notes

1.I’ll need an economy ticket with an open return. 我要一务回程不定期的普通务。

航空旅行中～旅客务好票后～如果没有定妥座位是不能登机的。因此～务票后就要定座。座位定妥后～机票上就上写没写,,字务。如果座位有务妥～客票上只,,或,,,,字务。

2.CEA,China Eastern Airlines

3.check in 登机手务

4.I’ll find out what’s available. 我車一下有些航班。哪

5.The flight is fully booked. 航班全务务了。

6.I think I’ll take the flight as you recommend. 我想我乘坐会你荐所推的航班。

7.C for Charlie, R for Roger… C是Charlie首字母C～R是Roger 首字母的R…

8.a single ticket 务程票

Useful Expressions1.I’d like to make a reservation on Flight MU983 to Los Angeles for next Friday.我想务一务下周五～务航983航班去洛杉务的票。

Book me two economy class seats on JAL Flight104 to Hong Kong. 务我

务务日航两104去香港班机的普通务票。

I’d like to make sure that my plane reservation is in order. 我想定一下我的务票是否务确妥。,want a first class open return, please. 我要一务回程不定期的务等务票。

2.The flight you want to take is fully booked. 你要的航班已务务了。

I’m sorry we’re all booked up for the flight 802.务不起～802航班都已务务务了。3.We have two flights to San Francisco, one direct and one via Tokyo. 去旧两金山有次航班～一次直～一次达途务务京。

4.Let me see whether there’re seats av ailable on that flight. 我务

一下～务航班是否有空座。 5.I’ll take the 10:30 flight on Monday. 我就坐星期一十点三十分的班机。6.I can’t go by the morning flight. 我不能坐上午的班机走。

7.to make a reservation 务票

8.to make three economy class reservations 务三务普通务票

9.to make a reservation to Los Angeles for next Friday 务一务下周五

去洛杉务的票。

th10.to reserve a seat on Flight CA981 for October 8 务一务十月八日CA981航班的票。11.to confirm a flight reservation 务务航班务座

12.to book tickets 务票

13.to book a flight to … 务一务去…航班票

14.to book two economy class seats for a flight to … 务务去…航班的普通务票两

15.to book sb. on Flight…务某人务…航班票

16.to book sb. a seat on Flight…务某人务…航班票;or: sb. is booked on Flight…,17.to make a reservation in advance(beforehand) 务务;机票,

18.to check-in 登机手务

19.check-in time 务理登机手务务务

20.departure time 出务务务 take-off time 起务务务 arrival time 到务务达21.the appointed time/the fixed time 务定务务/固定务务

22.to reach sb. at 2580000 务打2580000与某人务系

23.to contact sb. by calling ( dialing) 2580000 务打2580000与某人务系24.The flight is fully booked. 航班已务务。

25.The seats have been occupied. 已无座位。

26.No seats are available. 没有座位。

27.The flight are full. 航班票已务务。

28.The seats are completely reserved. 座位已务务。

Lesson Two

Onward Reservation

Notes

1.onward reservation 务务程票

有务旅客需要改务未使用部分;除始务站以外,的航程、承运的航空公司、客务等务以及延务有效期等～;均务“自愿改务航程”,务务会运引起客票改务和重新务算票价的务务。务原承航空公司同意后～旅客务务理务务手务。

2.Can you take care of the reservations for me? 你能务我务理务票

务,3.I’ll request your reservations immediately. 我务上务申务务座。您

务程航班定外航座位务～务务人务通务务子务算机～在务座务务上务入所

务航班的申务～务务中就会立刻务理。

4.I made reservations on your flight which takes me as far as London. 我务了去务敦的机票。

as far as London 一直到务敦

如,They walked as far as the airport. 他务一直步行到机务。

5.TWA=Trans World Airlines ;美,务球航空公司

6.BA=British Airways 英航空公司国

Useful Expressions

1.I want to spend a couple of days in Chicago before going on to New York. 去务务之前～

我想在芝加哥待上一两天。

2.The flight I booked takes me as far as Vancouver. I’ve changed my plans and want to go

on to Toronto. 我务的航班是到温划哥务。我已改务务～想务务旅行至多务多。

3.If you specify the date, I’ll request a reservation. 如果你确来会

把日期定下～我申务务座。

4.We’ll cancel the San Francisco-New York portion of your ticket

and reissue it for San

Francisco-Chicago-New York. 我务取消票上会你旧旧金山至务务的航段。重

新务一务金

山至芝加哥至务务航段的机票。

5.onward/onto reservation 务务程票

6.a couple of days/a day or two 一两天

7.several/a few days 几天

8.to specify the date /to decide the date 确定日期

9.trans-Atlantic route 横越大西洋航务

10.trans-Pacific route 横越太平洋航务

11.Trans World Airlines(TWA) (美)务球航空公司

12.en route 在途中

13.additional information 另况外一些情

14.additional fare 附加务

15.to cancel San Francisco-New York Portion and reissue the ticket for San Francisco,

Chicago-New York 取消旧旧金山至务务的航段～重要务一务金山至芝加哥至务务航段的

票。

16.to request reservations 申务务座

17.to take care of reservations 务务定票

18.;the fare,come to … ;票价,务务…;money,add up to …;务,务共…

Lesson Three

Reservation Change

Notes

1.……due to some clerical errors in our rese rvations system, we have six more reservations

than we have seats on Flight CA957. 由于我务在务票工作中出了一些差务～CA957航班多定了六务票。

2.show up 到务

3.We don’t want anybody to be inconvenienced. 我务不想务务不便。来

4.That won’t do. 那不行。

5.personal check 私人支票

6.Can you schedule me for three days each in Bangkok and Djakarta?

你能务我在曼谷和雅加达各安排三天务,

7.revised fare 航程务更后的票价

Useful Expressions1.I regret to say that the flight has been overbooked. 很歉抱～航班已超务了。Due to some clerical errors in our reservations system, we have three more reservations that we have seats on the flight. 因务票工作中的某些差务～务航班我务已多务了三务票。Wednesday’s flight to Beijing is heavily booked. 星期三去北京的机票已务务了。2.Is it possible for you to change your reservation? 您可以改务一下务座务,Can you change your reservation to a later flight? 可以改务一下务座～乘坐您稍务的航班务,We are trying to request passengers to consider another flight. 我务正务法务旅客务考务其航班。它3.I’d like to change the Beijing-Shanghai reservation and reserve a seat to Guangzhou.我想把北京至上海的务座改务去广州。

I want to have my original reservation changed so that I can go via Bangkok instead of Manila.

我想改务原务座～务务我可以取道曼谷而不是务尼拉。

4.I’ve cancelled your Beijing-Shanghai reservation and confirmed a reservation on Flight

rdCZ3116 for May 3. 我已务取消了北京至上海的务座～务务务并您妥了五月三日CZ3116航班的座位。

5.I’ll confirm your reservations and then calculate your revised fare and reissue your ticket. 我

会您来您务妥的座位～然后把务务的票价务算出～重新务务务票。

6.international reservations section 国务务票务

7.domestic reservations section 国内务票务

8.baggage section 行李务

9.due to a clerical error……因工作中的差务……

10.to show up at the airport 到机务

11.no-show 务机

12.to change the reservation to another flight 改务一另架航班

13.to cancel the reservation and confirm a reservation on another flight 取消原务座～改务一另架

航班 overbook 超务oversell 超售

14.to make three more reservations than we have seats on a flight 比原航班座位多务了三务票15.to request passengers to consider another flight 务求旅客务考务一另架航班

16.to persuade passengers to consider an alternative 务务旅客想其务法它

17.revised fare 航程务更后的票价

18.a revised schedule 修务后的务刻表

酒店前厅服务英语口语情景对话

Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.

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民航服务英语口语 CONVERSATIONAL ENGLISH FOR AIRLINE PASSENGER SERVICE Call-center 2008.8务 Contents Unit One Flight Information(航班务务) (3) Lesson One Flight Information(航班务务) (3) Lesson Two Travel Inquiry(航空旅游务务) (5) Lesson Three Documents(旅行文件) (6) Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8) Unit Two Airline Reservations(务票) (9) Lesson One Reservations(务票) (9)

Lesson Two Onward Reservations(务务程票) (10) Lesson Three Reservation Change(务票改务) (12) Lesson Four Delay and Cancellation(延务取消与) (13) Lesson Five Standby(候务) (14) Unit Three Ticketing and Fares(出票票价与) (16) Lesson One Ticketing(出票) (16) Lesson Two Fares and Means of Payments(票价支付方式与) (17) Lesson Three Lost Ticket and Refund(机票务失退票与) (18) Unit Four Reconfirmation(再务务) (19) Unit Five Check In(务理登机手务) (20) Lesson One Normal Check-in(务理登机手务) (20) Lesson Two Ticket and Passport(机票务照与) (22)

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13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?

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英语服务基本用语(银行英语口语)

English manual Saying hello 打招呼 1.Good morning/afternoon/evening. 早上好！（下午好/晚上好） 2.Hello/Hi./Hey. 你好（嗨/嘿。） 3.How are you? 你好吗？ 4.(I’m)great. Thank you./Thanks. 很好，谢谢！ 5.(I’m)just fine. 还可以。 6.(I’m)not bad. 还不错。 7.I’m OK. 我很好。 8.I’m doing really well. 我很好。 Saying goodbye 说再见 1. Good-bye./Bye./Bye-bye. 再见。 2. Good night. 晚安。 3. See you later/tomorrow. 回头见！/明天见！ 4. Have a good evening/a nice day. 祝你有一个愉快的夜晚 （一天） Introducing yourself 介绍自己 1. Hi. My name is Tom. 你好，我叫Tom。 2. I’m Tom. 我是Tom。 3.It is nice to meet you, Tom. 见到你很高兴，Tom。

Introducing someone 介绍某人 1. Tom, this is Helen. Tom，这是Helen。 2. Hi, Tom. It’s nice to meet you. 嗨，Tom！见到你很高兴。 3. Pleased/Good to meet you. 很高兴见到你。 Asking personal information 交换个人信息 1. What’s your name，please? 请问你叫什么名字？ 2. What’s your surname? 你姓什么？ 3. Where are you from? 你是哪儿的人？ 4. Can I have your phone number? 能给留个您的电话号码吗？ 5. How’s everything? 你怎么样？ Asking about countries, nationalities, and languages 询问国家，国籍和语言1. -Are you from England? 你是英国人吗？ -Yes, I am. 是的。 -No, I’m not. I’m from New Zealand. 不是，我是新西兰人。2. -Where is he from? 他是哪里人？ -He’s from America. 他是美国人。

最新整理酒店客房服务英语口语情景对话 中英对照资料

酒店客房服务英语口语情景对话 1．Housekeeping. May I come in? 我是客房的，可以进来吗？ 2．When would you like me to do your room, sir? 您要我什么时间来给你打扫房间呢，先生？ 3．You can do it now if you like. 如果您愿意，我现在为您服务。 4．I'm sorry that your flask is empty. 很抱歉您的水壶空了。 5．May I do the turn-down service for you now? 现在可以为您收拾房间了吗？ 6．Oh, thank you. But you see, we are having some friends over. 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 7．Could you come back in three hours? 你能不能过3小时再来整理？ 8．Certainly, Madam. I'll let the overnight staff know. 当然可以，女士。我会转告夜班服务员。 9．Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 10. I would like you to go and get me a flask of hot water. 我想请你给我拿一瓶开水来。 11.I've just taken a bath and it is quite a mess now. 我刚洗了澡，那儿乱糟糟的。 12．Besides, please bring us a bottle of just boiled water. 此外，请给我们带瓶刚烧开的水来。 13．It's growing dark. Would you like me to draw the curtains for you? 天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you? 您还有什么事要我做吗？ 15．I'm always at your service. 乐意效劳。 Dialogue A (倒热水服务) A: Housekeeping. May I come in? 客房服务员，请问我可以进来吗？ B: Yes, please. 可以。 A: When would you like me to do your room, sir? 您什么时候方便让我帮你打扫房间呢？

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酒店英语口语900句：席间服务 以下是###整理的《酒店英语口语900句：席间服务》，希望大家 喜欢！ Could you pass me the salt? 你能把盐递给我吗？ It is more delicious than any other food I have eaten. 它比我吃过的任何东西都要好吃。 This place is really worth sightseeing. 真是值得来这个地方观光。 Which flavor would you prefer, walnut or vanilla? 您喜欢哪种口味的，核桃还是香草？ Please mix a little soy sauce and sesame oil on this late and dip them into it before eating. 请加一点酱油和芝麻油在碟子上，吃前蘸一下。 They are very popular with our overseas guests. 很受外国客人的喜欢。 May I serve your soup now? 给您现在上汤吗？ There is a warmer under the wagon. Please help yourself but be careful because it is hot. 餐车下方有个瘟热器，请自行取用，但是要小心，那东西很烫手。

I forgot to order some coffee. Could you bring me some up, please? 我忘了叫咖啡。请给我们来一些，好吗？ Would you like any more beef? 你还要一些牛肉吗？ I want to have it for supper again. What about you? 我晚饭还想吃这个，你呢？ Of course, me too. 当然，我也是。 Your steak, salad and beer, sir. Please enjoy your lunch. May I take your plate, sir? 先生，您的牛排，沙拉和啤酒。请慢用。我能够把盘子收起来吗？ Sure, go ahead. 好的，请便。 May I show you the dessert menu? 您要看甜点单吗？ Let’s see. I’ll have some ice cream, please. 嗯，我要一些冰淇淋。 I’ll take the walnut, please. 请给我核桃味的。 Will that be all? 就这些吗？

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三、教学内容、要求及学时分配

四、教学设施 教室：商务英语实训室 5、教学方法、手段与教学组织形式建议 1、教学建议 （1）以《民航英语口语》课程标准为导向，合理安排教学； （2）以模拟航空服务英语工作过程实施教学，采用项目教学法、分组练习、现场示范实施教学任务。 2、教学组织形式建议 采用项目教学、任务驱动等可操作性强的教学方式。课程按照空乘人员工 作岗位及实践活动的工作需要而设置工作任务，在任务驱动中充分发挥学生的 主体作用，强调学生的自我技能实践。并以工作岗位对航空服务人员所提出的

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饭店服务员常用英语口语 1、What kind of rooms(foods)would you like to have?您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a10%(ten percent)discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、 Thank you for your comments(compliment,suggestion s). 谢谢您给我们提的意见（赞扬、建议） 14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips. 我们饭店是不收小费的。 16、It's our pleasure to serve our guests well.

酒店英语口语：服务用语大全

Reservations ，May I help you ？ 预订部，我能帮你吗？ Room service ，May I come in ？ 送餐服务，我可以进来吗？ What do you prefer ，tea or coffee？你喜欢什么？茶还是咖啡。 Woulld your please sign here ？ 请在这儿签名好吗？ A table for two？ 两人的一张台吗？ How long do you plan to stay ？ 你计划住多久。 Could you please spell your name ？请拼一下你的名字吗？

What kind of room would you like ？你要哪类房间？ May I see your passport ？ 我可以看你的护照吗？ May I have your tetephone number ？我可以知道你的电话号码吗？ What‘s the trouble， sir？ 你怎么啦？先生。 Shall I call a doctor for you ？ 我为你叫一个医生吗？ Dir you eyoy the play？ 你喜欢这个节目吗？ Do you like this song？ 你喜欢这首歌吗？

Useful Expressions 惯用表达语Enjoy you breakfast ，sir ？ 请享用你的早餐，先生。 Here is the menu. 给你菜谱。 The service guide is on the desk. 服务指南在桌面上。 The swimmcing pool is over there . 游泳池在那边。 Go ahead ，please. 请接着讲。 The line is busy . 线路正忙。 You look grest .

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