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新视野大学英语3(第二版) unit1到unit5 cloze 原文及答案

新视野大学英语3(第二版)     unit1到unit5  cloze   原文及答案
新视野大学英语3(第二版)     unit1到unit5  cloze   原文及答案

Unit1

Although they may not be the world’s fastest or strongest athletes, the 1830 competitions in the 2005 Special Olympics World Winter Games held in Nagano, Japan competed with all their hearts. At the closing ceremony Princess Takamado of Japan made a speech .She said, ’The past week was all about smiles, gentleness and peace. I truly hope within my heart that the entire world can learn something here. We can all learn from the examples these special athletes have shown us.’

The aim of the Special Olympics is clear. It is to encourage individuals with intellectual disabilities to become physically fit. They are also encouraged to be productive and respected members of society through sports training and competition. If an athlete wins in competition, it is a bonus. However , in a way everyone wins. Lily Kuhn ,12, a skier with Team USA , could hardly restrain her enthusiasm as the wrote home. She told her parents: I was proud of myself. I am happy not simply for winning, but for winning honestly, loving to compete and working the hardest for the longest time.

The festival ending the games is something to remember. It isn’t complete without the hugs. One event volunteer while hugging and handing out sweatshirts to some of the athletes held up his thumbs and said, ”All of these athletes are super! I can’t go anywhere around here without getting a hug. I pray for more of this sort of thing. I hope that the spirit with which they have competed might touch the whole world. Watching these young people blossom over the past week has truly touched my life. ”

At the end of the festival, the vice mayor for the city of Shanghai, which will host the 2007 summer games, accepted the flag for the Special Olympics pledging that “the city of Shanghai would open its arms to the world and to the Special Olympics”.

Unit2

Jim Fixx had been a heavy smoker and weighed 214 pounds when he took up running in the 1960s. He soon reaped the benefits from running. His weight decreased by 60 pounds by the time his book, The Complete Book Of Running, was published. His book inspired millions of people. In his book and on television talk shows, he extolled the benefits of physical exercise and how it considerably increased the average people’s life expectanc y. His readers and audience became more health-conscious. However , to their shock, Fixx died at the age of 52 after his daily run. Many who opposed his beliefs said this was evidence that running was harmful. However, his supporters revealed that the real cause of Fixx’s death was a heart attack. He came from a family where men had poor health stories. His father suffered a heart attack at the age of 35 and died of one at 42. Given Fixx’s unhealthy lifestyle until he took up running, many argued that runni ng added many years to his life.

“Running does have its shortcomings,” Acknowledges heart specialist Paul Thomas, in a recent medical journal. “The impact can be hard on your knees. Runners are more at risk during their training, particularly if they run marathons. However, the news for runners isn’t all bad. Evidence suggests in spite of its shortcomings, moderate amount of running exercise can actually result in a longer, improved life.”

Dr.Dale Macdonald, a certified Strength and Conditioning specialist once summed up a discussion by saying, “As with all athletic endeavors, running comes with both great reward and inherent risk. More than 60% of runners will suffer an injury that causes them to take time off running—each

year!” He also said that improving one’s balance can reduce the likelihood of injury.

Unit3

Hyde was founded in 1966 to provide education based on character development rather than academic achievement. It is a place where well-to-do families can send their children who have difficulty in other educational environments. Many students are there because their parents believe in the educational theory of character before performance.

Although Hyde is typically categorized as a college preparatory school, the school regards its primary purpose as preparation for life. Hyde helps students learn, embrace, and adopt a character compass that will guide them for the rest of their lives.

Emphasis is placed on performing arts and sports. Hyde believes that one needs to expose themselves to group and community interactions as part of the growth process. Competitive sports are played year round and have led to many championships. There are typical high school classes and academics. Many Advanced Placement courses are available and encouraged. Most students are accepted to four-year colleges and universities.

There are “Group Discovery” sessions several times per week. Students are encouraged to counsel each other when they think another student’s actions or thoughts do not co rrespond to the school’s philosophy. These sessions focus on the individual students and their current issues and problems faced at the school. Students are encouraged to share intimate secrets, doubts and regrets about themselves and their families. These sessions are extended to parents. The purpose of these sessions is to involve the whole family into the Hyde community social structure.

Truth is emphasized over harmony. Students who have difficulty with following the school rules are assigned to perform maintenance jobs and lawn care for the school. The practice is not solely punitive but also serves to illustrate that the transgressor has separated him/herself from the community by their actions. The idea behind it is to earn acceptance by the group, and work back into the trust of the community.

Unit4

When Henry Ford announced he was going to produce an automobile that would be affordable to the general population, he probably did not realize what a great impact his achievement would have on life in the United States and, eventually, the world. Ford’s use of mass production strategies to manufacture the Model T started a new era in personal transportation. As a result, roads were built for the sake of cars and the greater mobility of people. With cars and the roads, having a business of one’s own became a lot more feasible. Every type of business sprung up. Customers could easily get to the stores no matter where they were in town, provided there was a road, so businesses no longer had to be located at a town’s center.

And what about the family vacation?Families packed into their cars and drove across the country to explore the new frontier, stopping at every possible roadside attraction on the way. There was no limit to where you could go and what you could see. The car offered a sense of independence and, as Americans particularly hated to be restricted, they fell in love with the automobile instantly. On average, each American household owns two or more cars. As the world

gets more complicated, driving cars around helps people cope with the demands of modern life.

If you ask people what qualities define Americans, they will probably say that the two dominating characteristics of an American are inventiveness and independence. America is truly the land of cars and car culture.

Unit5

Aging is a natural process. Although medical advancements have come up with ways to cover signs of aging, there is no stopping the process. During the closing period in the lifespan of human beings, people tend to “move away” from more desirable previous periods, often known as “usefulness”.

Age sixty is usually considered the dividing line between middle and old age. It is the time where you are considered an “elderly”, meaning somewhat old or advanced beyond m iddle age. Period of decline comes partly from physical and partly psychological factors. The physical cause of decline is a change in the body cells due to the effects of the aging process. The psychological cause of decline has something to do with unfavorable attitudes toward oneself, other people, work and life in general. Senility, a more or less complete physical breakdown, will take place when there is mental disorganization. The individual becomes careless, absent-minded, socially withdrawn, and poorly adjusted.

Due to the unfavorable social attitudes toward the elderly, treatment toward them in American, unlike other cultures, makes them feel no longer useful and unwanted. People who come from countries where respect for the elderly is customary usually treat elder people with more consideration and respect.

In fact, old people are a treasure of experience to society. It is expected that old people will play an increasingly active role in social and community affairs as well as in the business and professional worlds. Because of the reduction in the number of roles the elderly are able to play , it is very likely that they will develop a feeling of inferiority. It is our duty to make them better realize value and help them lead a life of comfort.

新视野大学英语第二版第3册课后习题选词填空、完型、翻译答案

新视野大学英语第二版第3册课后习题选词填空、完型、翻译答案 第一单元 3 1 beneath 2 disguised 3 whistles 4 restrain 5 grasp 6 longing 7 praying 8 faithful 9 pledge 10 drain 4 1 tell …on you 2 track down 3 work it out 4 picking on me 5 reckoned with 6 call on 7 on his own 8 get through 9 in disguise 10 revolves around 5 G O D I K L B F A N 6 1 advise 2 level 3 problems 4 necessity 5 skills 6 experience 7 solution 8 value 9 tool 10 manner 7 1 air-conditioned(装空调的;有冷气的) 2 handmade(手工制作的) 3 thunderstruck(非常吃惊的) 4 heartfelt(衷心的;诚挚的) 5 data-based(基于数据的) 6 self-employed(自主经营的) 7 custom-built(定制的;定做的) 8 weather-beaten(饱经风霜的) 8 1. well-informed(对……非常熟悉的) 2 new-found(新获得的) 3 hard-earned(辛苦挣得的) 4 soft-spoken(说话温柔的) 5 newly-married(新婚的) 6 widely-held(普遍认为的) 7 well-meant(出于好意的) 8 well-educated(受过良好教育的) 9 1 no matter how different it may seem form any other substance 2 no matter what a woman tries to do to improve her situation 3 no matter what excuse he gives 4 no matter what anyone else may think 5 no matter how they rewrite history 10 1 just as we gained fame in victory, we lost nothing in defeat 2 just as the head teacher plays a significant role in the school, Jane plays a significant role f leader in the classroom. 3 whoever was out there obviously couldn’t see him just as he couldn’t see them.

新视野大学英语视听说第二版第三册原文 答案

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M: I’m enjoying the view. All the girls in fashion design are here preparing for an exam on Monday. Q: Why is the man in the library? 4. Script W: How’s your group doing with this statistics presentation? Mine’s doing a terrible job. M: Yeah, mine too. David and Mike are OK, but Steven doesn’t pull his weight and Suzan’s never around. I don’t see how we can pass unless Steven and Suzan realize that this is their last chance. Q: What is true of Steven and Suzan? 5. Script W: You took an MBA at Harvard Business School, didn’t you? What’s it like? M: It’s expensive, about U.S. $ 40,000 a year, plus the cost of food and housing. But the teaching is first-class. The professors have a lot of practical experience. They use the case system of teaching, that is, you study how actual businesses grew or failed. Q: Why is he MBA teaching in Harvard Business School first-class? Keys: 1.C 2.D 3.B 4.D 5.A III. Listening In

新视野大学英语第二版第二册读写答案

新视野大学英语(第二版)第二册读写答案 Unit 1 Section A I Comprehension of The Text 1. The attitude is that if one is not moving ahead he is falling behind. 2. Time is treated as if it were something almost real. (People budget it, waste it, steal it, kill it, cut it, account for it; they also charge for it.) They do this because time is a precious resource. 3. Everyone is in a rush — often under pressure. City people always appear to be hurrying to get where they are going, restlessly seeking attention in a store or elbowing others as they try to complete their shopping. 4. Don’t take it personally. This is because people value time highly and they resent someone else ―wasting‖ it beyond a certain appropriate point. 5. New arrivals in America will miss opening exchanges, the ritual interaction that goes with a cup of coffee or tea and leisurely chats. 6. Americans produce a steady flow of labor-saving devices. They communicate rapidly through faxes, phone calls or emails rather than through personal contacts. 7. The impersonality of electronic communication has little or no relation to the significance of the matter at hand. 8. It is taken as a sign of skillfulness or being competent to solve a problem or fulfill a job with speed in the U.S. Vocabulary III 1. charge 2. convention 3. efficient 4. obtain 5. competent 6. assessing 7. fulfill 8. conducting consequently 10. significance IV.

新视野大学英语第三版翻译

BOOK TWO Unit 5 丝绸之路(Silk Road)是我国古代一条连接中国和欧亚大陆(Eurasia)的交通线路,由于这条商路以丝绸贸易为主,故称"丝绸之路"。作为国际贸易的通道和文化交流的桥梁,丝绸之路有效地促进了东西方经济文化交流和发展,对世界文明进程有着深远影响。当前,在新的历史条件下,我国提出了"一带一路"(One Belt, One Road)(即"丝绸之路经济带"和"21世纪海上丝绸之路")的战略构想。"一带一路"以合作共赢为核心,强调相关各国的互利共赢和共同发展。这一战略一经提出即受到沿线各国的积极响应。 The Silk Road is a traffic route in the ancient times connecting China and Eurasia. This trade route focuses on the trade of silk, hence the name "the Silk Road". As an international trade channel and a bridge of cultural exchanges, the Silk Road effectively improved the economic and cultural exchanges and development between the East and the West, exerting a profound impact on the progress of the world civilization. Nowadays, under the new historical circumstances, our country proposes the strategy of "One Belt, One Road" (namely the Silk Road Economic Belt and the 21st-century Maritime Silk Road). The strategy of "One Belt, One Road" focuses on cooperation and mutual benefits, emphasizing mutual benefits, win-win, as well as common development of the related countries. Once proposed, the strategy has received positive responses from the related countries along the road. Unit 6 国民幸福指数(National Happiness Index,NHI)是衡量人们幸福感的一种指数,也是衡量一个国家或地区经济发展、居民生活与幸福水平的指标工具。随着中国经济的高速增长,中国政府越来越重视人民群众生活质量和幸福指数的提升。政府注重改善民生,努力改善人民群众的经济状况,满足人民群众日益增长的物质文化需求。当前,中国政府提倡释放改革红利,让人民群众得到更多实惠。所有这些都将有效促进我国国民幸福指数不断提升。 National Happiness Index (NHI) is an index that measures how happy people are. It is also a tool that measures the levels of economic development and people's livelihood and happiness in a country or region. With the fast growth of Chinese economy, the Chinese government has been paying more and more attention to people's living quality and the increase of happiness index. The government stresses improvement of its people's livelihood, striving to improve their economic conditions and meet their growing material and cultural needs. Currently, the Chinese government advocates the unleashing of more reform dividends, with the aim of offering more real benefits to its people. All these measures will combine to effectively increase the NHI of our people.

新视野大学英语3课文翻译

新视野大学英语3课文翻译 第一课无限的爱 我哥哥吉米出生时遇上难产,因为缺氧导致大脑受损。两年后,我出生了。 从此以后,我的生活便围绕我哥哥转。 伴随我成长的,是“到外面去玩,把你哥哥也带上。” 不带上他,我是哪里也去不了的。因此,我怂恿邻居的孩子到我家来,尽情地玩孩子们玩的游戏。 我母亲教吉米学习日常自理,比如刷牙或系皮带什么的。 我父亲宅心仁厚,他的耐心和理解使一家人心贴着心。 我则负责外面的事,找到那些欺负我哥哥的孩子们的父母,告他们的状,为我哥哥讨回公道。 父亲和吉米形影不离。 他们一道吃早饭,平时每天早上一道开车去海军航运中心,他们都在那里工作,吉米在那搬卸标有彩色代号的箱子。 晚饭后,他们一道交谈,玩游戏,直到深夜。 他们甚至用口哨吹相同的曲调。 所以,父亲1991年因心脏病去世时,吉米几乎崩溃了,尽管他尽量不表现出来。 他就是不能相信父亲去世这一事实。 通常,他是一个令人愉快的人,现在却一言不发,无论说多少话都不能透过他木然的脸部表情了解他的心事。 我雇了一个人和他住在一起,开车送他去上班。然而,不管我怎么努力地维持原状,吉米还是认为他熟悉的世界已经消失了。 有一天,我问他:“你是不是想念爸爸?” 他的嘴唇颤抖了几下,然后问我:“你怎么看,玛格丽特?他是我最好的朋友。” 接着,我俩都流下了眼泪。 六个月后,母亲因肺癌去世,剩下我一人来照顾吉米。 吉米不能马上适应去上班时没有父亲陪着,因此搬来纽约和我一起住了一段时间。 我走到哪里他就跟到哪里,他好像适应得很好。 但吉米依然想住在我父母的房子里,继续干他原来的工作。我答应把他送回去。 此事最后做成了。 如今,他在那里生活了11年,在许多人的照料下,同时依靠自己生活得有声有色。 他已成了邻里间不可或缺的人物。 如果你有邮件要收,或有狗要遛,他就是你所要的人。 当然,母亲的话没错:可以有一个家,既能容纳他的缺陷又能装下我的雄心。

新视野大学英语第二版第三册答案

Section B Mary Engelbreit was a talented but struggling artist in her mid-twentiesshe,She flew to New York from her native Saint Louis, hoping to find work illustrating children's books, \But all the book publishers she visited turned her down.So she decided to draw the greeting cards.finally,she was successed. Engelbreit is cheerful, down-to-earth, humorous, and always cute.This was Engelbreit's distinctive style. Born June 5, 1952, in St. Louis, the oldest of three daughters, she started drawing almost as soon as she could hold a pencil. While attending secondary school, Engelbreit sold dozens of hand-drawn cards to a local shop for 25 cents a piece—her first venture into art and commerce. A later job as a designer at an advertising agency "taught me about the business of art". In 1975 Engelbreit met social worker Phil Delano, and the couple married two years later. Then in 1980 the birth of her son added a new element to her work. While eight months pregnant, in 1983,

新视野大学英语(第二版)读写教程2 -课后翻译习题

Unit1 1、她连水也不愿喝一口,更别提留下来吃饭了。(much less) She wouldn't take a drink much less would she stay for dinner. 2、他认为我在对他说谎,但实际上我讲的是实话。(whereas) He thought I was lying to him,whereas I was telling the truth . 3、这个星期你每天都迟到,对此你怎么解释?(account for) How do you account for the fact that you have been late everyday this week. 4、他们的利润增长的部分原因是采用了新的市场策略。(due to) The increase of their profits is due partly to the their new market strategy. 5、这样的措施很可能会带来工作效率的提高。(result in) Such measure are likely to result in the improvement of work efficiency 6、我们已经在这个项目上投入了大量时间和精力,所以我们只能继续。(pour into) We have to carry on because we have already poured a lot of time and energy into this project 1.I don’t think that he would commit robbery ,muchless would he commit Violent robbery. 我认为他不会抢劫,更不用说暴力抢劫了. 2. Men earn ten dollars an hour on average ,whereas women only seven dollars. 男工平均工资每小时10美元,而女工才每小时7美元. 3.Once the balance in nature is disburbed ,it will result in a number of unforeseeable effect. 自然界的平衡一旦遭到破坏,就会带来很多不可预知的影响. 4.The final examinati on is close at hand ; you ‘d better spend more time reading. 期终考试迫在眉睫,你最好多花点时间看书. 5.What is interesting is that consumers find it increasingly difficult to dientify the nationality of certain brands. This is due partly to globalization and partly to changes in the location of production. 有趣的是,消费者发现越来越难以辨别某些品牌的原产国.其部分原因来自于全球化带来的影响,部分原因是由于产地的变化. 6.A recent survey showed that women account fot 40percent of the total workforce. 最近一次调查表明,妇女占总劳动力的40%. Unit3 1、你再怎么有经验,也得学习新技术。 You are never too experienced to learn new techniques. 2、还存在一个问题,那就是派谁去带领哪里的研究工作。(Use an appositional structure) There remains one problem,namely ,who should be sent to head the research there. 3、由于文化的不同,他们的关系在开始确实遇到了一些困难。 There relationship did meet with some difficulty at the beginning because of cultural differences. 4、虽然他经历浮沉,但我始终相信他总有一天会成功的。 Though he has had ups and downs ,I believed all along that he would succeed someday. 5、我对你的说法的真实性有些保留看法。

新视野大学英语第三版第三册答案

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新视野大学英语视听说第二版第三册原文+答案

新视野大学英语视听说教程第三册答案Uint 1 II. Basic Listening Practice 1. Script W: Have you chosen your electives for next semester yet? Are you taking French writing again? M: Yes I am, but it’s compulsory for us next semester. So I think I’m going to take marketing as an elective instead. Q: Which class will the man choose as his elective? 2. Script M: Did you go to that business strategy lecture on Friday? I missed it and need to copy your notes. W: I’d say you could borrow my notes, but Sarah has got them. Be careful not to miss Professor Brown’s lecture; he takes attendancein that. Q: What does the woman tell the man? 3. Script W: Wow, Steven! In the library! What brings you here? M: I’m enjoying the view. All the girls in fashion design are here preparing for an exam on Monday. Q: Why is the man in the library? 4. Script W: How’s your group doing with this statistics presentation? Mine’s doing a terrible job. M: Yeah, mine too. David and Mike are OK, but Steven doesn’t pull his weight and Suzan’s never around. I don’t see how we can pass unless Steven and Suzan realize that this is their last chance. Q: What is true of Steven and Suzan? 5. Script W: You took an MBA at Harvard Business School, didn’t you? What’s it like? M: It’s expensive, about U.S. $ 40,000 a year, plus the cost of food and housing. But the teaching is first-class. The professors have a lot of practical experience. They use the case system of teaching, that is, you study how actual businesses grew or failed. Q: Why is he MBA teaching in Harvard Business School first-class? Keys: 1.C 2.D 3.B 4.D 5.A III. Listening In

新视野大学英语第三版

Unit 1 Section A 3.Words in use 1.The mayor decided to(condense)his speech in order to leave enough time for his audience to raise questions. 2. It was reported that there was a vehicle missing every 20 seconds in the US.If the trends continue,experts predict annual vehicle thefts could(exceed)two million. 3. Researchers put patients through a set of psychological tests to determine the negative consequences of sleep(deficit). 4. Too much(exposure)to dirty air can cause people to suffer from allergies and diseases that will eventually affect people's health. 5. Moving forward even in the face of great difficulties has become my most important(asset)in my life since it has helped me accomplish something remarkable. 6. The lawyer proclaimed they couldn't jump to conclusions because acceptable conclusions must be supported

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Although they may not be the world’s fastest or strongest athletes, the 1830 competitions in the 2005 Special Olympics World Winter Games held in Nagano, Japan competed with all their hearts. At the closing ceremony Princess Takamado of Japan made a speech .She said, ’The past week was all about smiles, gentleness and peace. I truly hope within my heart that the entire world can learn something here. We can all learn from the examples these special athletes have shown us.’The aim of the Special Olympics is clear. It is to encourage individuals with intellectual disabilities to become physically fit. They are also encouraged to be productive and respected members of society through sports training and competition. If an athlete wins in competition, it is a bonus. However , in a way everyone wins. Lily Kuhn ,12, a skier with Team USA , could hardly restrain her enthusiasm as the wrote home. She told her parents: I was proud of myself. I am happy not simply for winning, but for winning honestly, loving to compete and working the hardest for the longest time. The festival ending the games is something to remember. It isn’t complete without the hugs. One event volunteer while hugging and handing out sweatshirts to some of the athletes held up his thumbs an d said, ”All of these athletes are super! I can’t go anywhere around here without getting a hug. I pray for more of this sort of thing. I hope that the spirit with which they have competed might touch the whole world. Watching these young people blossom ov er the past week has truly touched my life. ” At the end of the festival, the vice mayor for the city of Shanghai, which will host the 2007 summer games, accepted the flag for the Special Olympics pledging that “the city of Shanghai would open its arms to the world and to the Special Olympics”.

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新视野大学英语(第三版)视听说教程3完整答案 Unit 1 (1) Sharing (1) Listening (2) Viewing (2) Role-play (2) Presenting (3) Conversations (3) Passage (3) News (4) Unit test (4) Unit 2 (6) Sharing (6) Listening (6) Viewing (7) Role-play (7) Presenting (8) Conversations (8) Passage (8) News (9) Unit test (9) Unit 3 (11) Sharing (11) Viewing (12) Role-play (12) Presenting (12) Conversations (13) Passage (13) News (13) Unit test (14) Unit 4 (15) Sharing (15) Listening (15) Viewing (16) Role-play (16) Presenting (17)

Passage (17) News (18) Unit test (18) Unit 5 (19) Sharing (19) Listening (20) Viewing (20) Role-play (20) Conversations (21) Passage (21) News (21) Unit test (22) Unit 6 (23) Sharing (23) Viewing (23) Role-play (24) Presenting (24) Conversations (24) Passage (25) News (25) Unit test (25) Unit 7 (27) Sharing (27) Listening (27) Viewing (28) Role-play (28) Presenting (28) Conversations (29) Passage (29) News (29) Unit test (30) Unit 8 (31) Sharing (31) Listening (31) Viewing (32) Role-play (33) Presenting (33) Conversations (33) Passage (34)

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新视野大学英语视听说教程第二版第三册答案 案场各岗位服务流程 销售大厅服务岗: 1、销售大厅服务岗岗位职责: 1)为来访客户提供全程的休息区域及饮品; 2)保持销售区域台面整洁; 3)及时补足销售大厅物资,如糖果或杂志等; 4)收集客户意见、建议及现场问题点; 2、销售大厅服务岗工作及服务流程 阶段工作及服务流程 班前阶段1)自检仪容仪表以饱满的精神面貌进入工作区域 2)检查使用工具及销售大厅物资情况,异常情况及时登记并报告上级。 班中工作程序服务 流程 行为 规范 迎接 指引 递阅 资料 上饮品 (糕点) 添加茶水 工作 要求 1)眼神关注客人,当客人距3米距离 时,应主动跨出自己的位置迎宾,然后 侯客迎询问客户送客户

注意事项 15度鞠躬微笑问候:“您好!欢迎光临!”2)在客人前方1-2米距离领位,指引请客人向休息区,在客人入座后问客人对座位是否满意:“您好!请问坐这儿可以吗?”得到同意后为客人拉椅入座“好的,请入座!” 3)若客人无置业顾问陪同,可询问:请问您有专属的置业顾问吗?,为客人取阅项目资料,并礼貌的告知请客人稍等,置业顾问会很快过来介绍,同时请置业顾问关注该客人; 4)问候的起始语应为“先生-小姐-女士早上好,这里是XX销售中心,这边请”5)问候时间段为8:30-11:30 早上好11:30-14:30 中午好 14:30-18:00下午好 6)关注客人物品,如物品较多,则主动询问是否需要帮助(如拾到物品须两名人员在场方能打开,提示客人注意贵重物品); 7)在满座位的情况下,须先向客人致歉,在请其到沙盘区进行观摩稍作等

待; 阶段工作及服务流程 班中工作程序工作 要求 注意 事项 饮料(糕点服务) 1)在所有饮料(糕点)服务中必须使用 托盘; 2)所有饮料服务均已“对不起,打扰一 下,请问您需要什么饮品”为起始; 3)服务方向:从客人的右面服务; 4)当客人的饮料杯中只剩三分之一时, 必须询问客人是否需要再添一杯,在二 次服务中特别注意瓶口绝对不可以与 客人使用的杯子接触; 5)在客人再次需要饮料时必须更换杯 子; 下班程 序1)检查使用的工具及销售案场物资情况,异常情况及时记录并报告上级领导; 2)填写物资领用申请表并整理客户意见;3)参加班后总结会; 4)积极配合销售人员的接待工作,如果下班时间已经到,必须待客人离开后下班;

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