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1.民航乘务英语会话 基本句型

1.民航乘务英语会话 基本句型
1.民航乘务英语会话 基本句型

Part One : Self-introduction

Good morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking.

Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together.

Ok. who is monitor And who is in charge of this course

Well, during the 10-minute break, I will ask you for the name list and the ways of contact.

By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates.

……

Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly.

What do you think of this book

What is your expectation of this course

Do you have any suggestions for this course or for me

In this way, I hope I can let you know you do be the hosts of the class, but not me, the teacher. Once again, I should mention that, as a teacher, I am just the guide to help you. You, everybody is the center.

……

Ok. Thank you so much for giving me so many requirements. I will arrange them and make my efforts to satisfy you.

Do you have any New Term Resolutions

(When you want to do sth or at the beginning of a term or a year, you should have a plan in your mind. That will remind you what you should do during the whole term or during the whole year.)

sleep and get up regularly everyday

learn to cook

read more good books

find a dream job

get the scholarship

travel sp./ have a trip once a year

民航乘务英语会话

Lecture 1 Introduction

I 接待客人的四种基本英语会话句型

May I ~ (我可以~ 吗)

Could you ~ (我可以~ 吗)

Would you ~ (您愿意 ~ 吗)

Shall I ~ (我可以 ~ 吗)

自己想做某事时,用 May I ~

May I have your name, please 请问贵姓

May I have your check-out time, please 请问您什么时候要结账退房

May I see your passport, please 请让我看看您的护照,好吗

May I know your nationality, please 请问您的国籍

有求于客人时,用Could you ~

Could you fill out the form, please请填写这张表格好吗

Could you write that down, please 请写下来好吗

Could you draft the telegram, please 请拟好电报的草稿好吗

Could you hold the line, please 请不要挂断电话好吗

询问客人的喜好或意愿时,用Would you ~

Would you like + N.

Would you like + to do sth.

Would you mind + doing sth.

Eg: Would you like tea or coffee 你要茶还是咖啡

Would you like to take a taxi 您要不要搭计程车

Would you mind filling out this form您介意填这张表吗

疑问词 + would you like to do sth.

疑问词 + would you do sth.

(用于询问客人的希望)

Eg: When would you like to have dinner您想何时用餐

Where would you like to have dinner您想在哪里用餐

Who would you like to contact 您想和谁联络

Why would you like to visit Wuhan 您为什么想游览武汉

Which kind of room would you prefer 您喜欢哪一种房间

How would you like to settle your bill 您想用什么方式付账

How long would you like to stay 您要停留多久

提供建议或者服务给客人的时候,用Shall I ~ / Would you like me to do ~ Shall I make the resercation for you要我替您订房间吗

Shall I open/ draw the curtains要我把窗帘打开/拉上吗

Shall I draw you a map要我画张地图给您吗

II 打招呼

Good morning, ~ . (早上好)

Good afternoon, ~ . (下午好,12时以后)

Good evening, ~ . (下午6时以后)

Eg: Good afternoon, sir. Welcome to Yangtze Hotel.

Good evening, madam. May I help you

Good morning, sir. Are you checking out先生,早安,您要结账吗

在电话的对答中,可以在后面直接加上公司名或部门名称,如:

Good morning, sir. This is Air China Booking Office. May I help you

III 回答

肯定的回答

在与客人对话的过程中,

有时候必须随声附和表示认同:I see, sir.

有时候必须确认客人所说的话:Certainly, sir.

要拒绝客人所求时,

在没有办法符合客人的要求,而想加以拒绝的时候,不可以直接说 No, 而应该用以下的说法,并在其后加上理由说明。

I am sorry, I am afaid ~ .

Excuse me, sir, ~ .

要客人等待时,

Just a moment , please! 请稍等!

Thank you for waiting, sir. 先生,让您久等了!

Could you wait a little longer, please 请稍候一下好吗

道歉的时候

I am sorry for sth.

I do apologize for sth.

It is wrong of me. 是我不对。

I didn’t mean it at all. 我真的是无意的。

Pardon/ Forgive me! 是我不对!

Eg: I am very sorry for the delay. 很抱歉耽误您的时间。

I am very sorry for the inconvenience.很抱歉给您带来的不便。

I am very sorry for the mistake. 很抱歉弄错了。

I am sorry to hear that! 并非因为自己的过失而道歉!(遗憾)

I would like to apologize for sth. 承认是自己的过失(道歉)

回复道歉

That is all righ!

It is ok!

It does not matter!

Just forget about it!

Never mind

表达感谢

Appreciate sth/ sb.

Express my thanks/gratitude to sb for sth.

Be grateful/ thankful / obliged to sb. for sth.

Thank sb for sth.

客人说 Thank you 时的回复

You are welcome! Not at all!

表示祝贺

Congratulations! Congratulate sb. on sth. Good for you!/ Well done! I feel happy for you!

给客人东西的时候,“请拿去”

Here it is! Here you are! Here is your tea!

客人离开时祝福

Have a nice day! 祝您一天愉快!

We hope to see you again soon!欢迎再度光临!

Thank you for staying with us!谢谢光临!

听不懂客人的英语的时候,

Just a moment, please~~~~( 求助于他人) Parden me Sorry I beg your pardon

Could you repeat that, please Could you speak more slowly, please

Excuse me, sir. Do you mean ~

Yes, No 的使用方法

假设盒子是红色的(The box is red.),其回答如下:

Is the box red

The box is red, isn’t it

The box isn’t red, is it

Isn't the box red

The box is black, isn’t it

航空英语中,常用的 Yes,no回答如下,

Do you have continental breakfast你们有欧式早餐吗

- Yes, we do. 是的,有。

- No, we don’t. 不,没有了。

Don’t you have continental breakfast today

你们今天没有欧式早餐了吗

Yes, we do. 不,还有。

I am afraid we don’t. 恐怕没有了。

Would you mind if I show you the way您介意我为您带路吗

Yes, I would. 不用麻烦了。

No, not at all. 好的。

IV.数字的读法

数目太大时,每三位数归在一起。从右起,第一册逗点读“thousand’; 第二个“million”, 第三个“billion”

Eg: 1,234

4,567,890

5,678,120,000

时间的读法

(30分钟以内) past

Minute + + hour

(过了30分钟) to

15’ , 30’, 45’, 则用“quarter”, “hour”代替具体分数。Eg: 3点钟 9:15 11:30 9:45

电话号码的读法

Eg:

楼层的读法

第21楼:第17楼:

百分比,折扣的读法:

20%

%

八折

九五折

分数的读法

1/3

2/3

1/2

3/4

2 1/2 20/91

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Lesson Two Onward Reservations(务务程票) (10) Lesson Three Reservation Change(务票改务) (12) Lesson Four Delay and Cancellation(延务取消与) (13) Lesson Five Standby(候务) (14) Unit Three Ticketing and Fares(出票票价与) (16) Lesson One Ticketing(出票) (16) Lesson Two Fares and Means of Payments(票价支付方式与) (17) Lesson Three Lost Ticket and Refund(机票务失退票与) (18) Unit Four Reconfirmation(再务务) (19) Unit Five Check In(务理登机手务) (20) Lesson One Normal Check-in(务理登机手务) (20) Lesson Two Ticket and Passport(机票务照与) (22)

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民航乘务英语会话 基本句型

Part One : Self-introduction Good morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking. Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together. Ok. who is monitor And who is in charge of this course Well, during the 10-minute break, I will ask you for the name list and the ways of contact. By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates. …… Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly. What do you think of this book What is your expectation of this course

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Talking about objects and people 谈论物品和人 151. What do you want, sir? → 先生,您要点什么? 152. I want a cup of tea. → 我要一杯茶。 153. What would you like to eat? → 你想要吃什么? 154. Please give me a hamburger. → 请给我一个汉堡包。 155. What color do you like, blue or white? → 你喜欢哪种颜色,蓝色还是白色?156. I prefer white. → 我偏爱白色。 157. I'd like to talk with Mrs. Smith. → 我想和史密斯太太谈谈。 158. I am sorry, but she is not in right now. → 很抱歉,她现在不在家里。159. Would you like a glass of milk? → 你想要一杯牛奶吗? 160. I'd like to have some coffee, if you don't mind. → 如果你不介意的话,我情愿喝点咖啡。161. Do you know any of those people? → 在那些人当中你有认识的吗? 162. Two or three of them look familiar. → 他们当中有两三个看上去面熟。 163. No, I don't know any of them. → 不,他们当中我一个也不认识。 164. Which one is Mr. Brown? → 哪一位是布朗先生? 165. The tall man in black. → 穿黑衣服的那个高个子。 Talking about languages 谈论语言 166. Do you speak English? → 你会说英语吗?167. Yes, but just a little. → 是的,但只会一点点。174. How well do you know Russia? → 你的俄语程度如何? 175. She speaks Italian with a French accent. → 她讲意大利语带有法国口音。

机场接待客人常用英语口语对话

机场接待客人常用英语 口语对话 集团文件版本号:(M928-T898-M248-WU2669-I2896-DQ586-M1988)

一.Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. Airport Representative (AR ): Yes, Mr... G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please.

幼儿园常用英语口语100句

幼儿园常用英语口语100句 (一)打招呼,问好。 1. Good morning? Good morning! 早上好?早上好! 2. Good afternoon? Good afternoon! 下午好?下午好! 3. How old are you? I am (four). 你几岁了?我(四)岁。 4. What is your name? My name is (lanlan) 你叫什麽名字?我叫(兰兰)。 5. See you tomorrow? See you tomorrow. 明天见?明天见。 6. Are you OK? Yes, I am OK. 你还好吗?我挺好的。 7. Hi, how are you? I am fine, thank you. 嘿,你好吗?我很好,谢谢。 8. Excuse me! 打扰一下! 9. Bye-bye mum / daddy. 再见妈妈 / 爸爸。 10. Good-bye 再见。 11. Excuse me, what is your name? 打扰一下,你叫什麽名字? 12. See you next week. 下周见。 (二)表扬,感谢。 1. You are beautiful! 你真漂亮! 2. You are clever! 你真聪明! 3. You are good! 你真棒! 4. Great! / Good! / OK! 好。 5. Very nice! 非常好! 6. Happy New Year! 新年快乐! 7. Happy birthday! 生日快乐! 8. Merry Christmas! 圣诞快乐! 9. Thank you very much! 非常感谢你! 10. Wonderful! 太棒了! 11. I am the winner! 我是胜利者! 12. I am the first! 我是第一名! 13. You are beautiful! 你真漂亮! 14. You are welcome! 欢迎你! 15. How beautiful! 多美呀! 16. How funny! 多有趣呀! 17. Wow! It’s so nice! 哇!它太好了。 18. It’s a nice day! 这是一个很好的一天! 19. Oh, my god / goodness! 哦,我的上帝! 20. Wow! It’s so nice / lovely! 哇!它太棒了 / 太可爱了! 21. Nice girl / boy. 好女孩 / 男孩。 22. You are so sweet. 你是非常可爱的。 23. You look very smart. 你看起来非常聪明。 24. I wish you a Merry Christmas!我祝你圣诞快乐! 25. I wish you a Happy New Year!我祝你新年快乐! 26. Miss Li, you are very beautiful!李老师你真漂亮! 27. I love you!我爱你! (三)道歉。 1. I am sorry. 对不起。 2. Never mind. 没关系。 (四)洗浴进餐。

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【机场送机英语口语情景对话】 A:Mr.Martin, we're on arrival. 马丁先生,我们到了。 B:lt's nice of you to see my off at the airport. Thank you very much. 您真是太周到了,非常感谢您来机场送我。 A:We'll miss you. I hope we'll keep in touch. 我们会想念您的,希望今后保持联系。 B:Sure. You've given a great help to me in the past days. 当然会。这些天里您帮我大忙了。 A:lt's my pleasure. We hope you'll visit Beijing again. 我很乐意那样做。我们希望您能再次来北京。 B:Certainly. l'll be glad to. 当然,我很乐意。 A:lt's almost time to get aboard. 该登机了。 B:Yes, we should go. Thank you very much. Goodbye! 是啊,我们该走了。非常感谢!再见! A:Bye bye! Have a pleasant journey! 再见!旅途愉快! 【机场办理登记英语对话】 Agent: Good afternoon! Where are you flying to today? 值机人员:下午好!今天你的目的地是哪里? Dan: Los Angeles. Dan:洛杉矶 Agent: May I have your passport, please? 值机人员:请给我看一下您的护照? Dan: Here you go. Dan:给你。 Agent: Are you checking any bags? 值机人员:你有什么托运行李么? Dan: Just this one. Dan:只有一个。 Agent: OK, please place your bag on the scale. 值机人员:好的,请称一下你的行李。 Dan: I have a stopover in Chicago – do I need to pick up my luggage there?

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实用少儿英语口语100句 1、 Hello! (How do you do?) 你好! 2、 How are you?-I’m fine. Thank you,and you? 你好吗?我很好。谢谢,你呢? 3、 Good morning / afternoon/evening/night. 早上好/下午好/晚上好/晚安。 4、Excuse me.(sorry. I’m sorry) 打搅一下(对不起/不好意思) 5、 Thank you! 谢谢你! 6、 You are welcome. 不用谢。 7、 How are you today? 今天还好吗? 8、 Nice to meet you. 见到你很高兴。 9、What’s your name? 你叫什么名子啊? 10、My name is ×××. 我叫×××。 11、 What can I do for you? 我能为你做点什么? 12、What’s wrong with you? (What’s the matter?)你怎么了?(出什么事了?) 13、It’s time for class. 该上课了。 14、 Come in please. 请进。 15、Let’s get ready for class! 让我们准备上课吧! 16、 Line up please! 排队! 17、 Attention please! 立正! 18、 At ease. 稍息。 19、 Turn left/right! 向左/右转! 20、 One bye one please.No pushing. 一个一个来。不要挤。 21、Let’s go back to the classroom. 让我们回教室去。 22、It’ time for (b reakfast/lunch/supper/dinner) 该吃早餐了/该吃午餐了/该吃晚餐了 23、 Please eat up. Take your time. 把它吃完。慢慢吃。 24、 Would you like some rice!来点米饭吧! 25、 Help yourself. 请吃,别客气。 26、 Please have some fish/vegetables. 吃点鱼/蔬菜吧。 27、 Do you want anymore? 还要吗? 28、 Anything to drink? 喝点啥? 29、I’d like to drink some milk! 我想喝点年奶! 30、 Today we are going to learn some new worlds. 今天我们将学习一些新单词。 31、 Who wants to try? 谁来试试? 32、 Let me try! 我来试试!

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机场出入境常用英语口语 机场用语口语参考 一入关 麻烦请给我你的护照。 May I see your passport, please? 这是我的护照。 Here is my passport / Here it is. 旅行的目的为何?。 What's the purpose of your visit? 我准备到德国工作,我办理的是工作签证。 I have a visa for work I am going to work in Germany. 二行李遗失 我在何处可取得行李? Where can I get my baggage?

我找不到我的行李。能帮助我吗? I can’ find my baggage. Can you help me? 这是我的行李票。(出示行李牌) Here is my claim tag. 三海关申报 每个国家的出、入境申报规则皆不同,有些国家不准许携带农产品,有些国家规定携带现金额度,然而,无论规则为何,按照出、入境国家的规则照实申报,是必须确实遵守的原则。若被查获,不仅在金钱上必须付出加倍罚款,而且会破坏旅游心情。因此,最好在出发前打听好目的国是否有特殊申报规定,以免兴冲冲带了一堆东西,却被海关全数没收。 请出示护照和申报单。 Your passport and declaration card, please. 是否有任何东西需要申报? Do you have anything to declare? 不,我没有 No,I didn’t 请打开这个袋子。 Please open this bag. 这些东西是做何用? What are these? 这些是我私人使用的东西。 These are for my personal use. 你有携带任何酒类或香烟吗? Do you have any liquor or cigarettes? 你还有其他行李吗? Do you have any other baggage? 请将这张申报卡交给出口处的官员。 Please give this declaration card to that officer at the exit.

小学英语口语常用句型100句.pdf

1. Hello, …  喂,你好。 你好。 2. Hi, …  3. Good morning/afternoon/evening. 早上/下午/晚上好。 4. How are you(this morning/afternoon/evening)? 你今天早晨/下午/晚上好吗? 5. Fine, thank you/ thanks. 我很好,谢谢。 6. Not bad, thank you. 不错,谢谢。 7. Welcome back to school. 欢迎回到学校来。 8. Welcome to our school. 欢迎到我们学校来 9. Happy birthday! 生日快乐! 10. What’s your name, please? 你的名字是什么? 11. Your name, please? 你叫什么名字? 我的名字是…/ 我名叫… 12. My name is…/ I’m…  13. This is Miss/ Mr/ Mrs… 这位是…小姐/先生/女士。 14. This is my friend. 这是我的朋友。 15. Come and meet my friends. 过来见见我的朋友们。 16. How do you do? 你好。 17. Nice to meet /see you. 很高兴认识/见到你。 18. Goodbye. 再见19. Good night. 晚安。 20. How old is he? 他多大了? 21. Thank you./ Thanks. 谢谢。 22. You’re welcome. 不用谢。 23. That’s all right. 没关系。 24. I’m sorry. 对不起。 25. Sorry, I don’t know. 对不起,我不知道。 26. Excuse me. 对不起,打扰一下。

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第一章考试总则 第一节考试性质 民航乘务专业英语考试是由中国民用航空总局组织, 对民航系统内乘务人员的正规英语水平考试. 第二节考试目的 民航乘务人员的英语水平直接影响着中国民航的服务质量, 影响着中国民航的对外形象, 民航乘务专业英语考试的目的是用考试的方法促进民航乘务人员英语水平的提高, 也为各航空公司安排乘务工作时提供考察乘务人员英语水平的参考依据. 第三节考试对象 民航乘务专业英语考试的对象是中国民航系统内的在职乘务人员以及高校乘务专业的毕业学生. 第四节考试内容 民航乘务专业英语考试的内容涉及乘务员素质、机上设施、航前航后准备、机上娱乐、餐饮服务、危险品处置、客舱服务、紧急情况处理、机场设施、海关、检疫等方面的知识。 语言范围主要是基础知识. 内容如下: 1.各级考生需掌握的相关的阅读和听说的词汇量. 分别为: 初级------2000/1500 中级------3500/2500 2.语音语调基本正确。 3.词法:某些词的词形变化、各类词的作用和构成. 4.句法:简单句、并列句、复合句及各种从句。 5.动词:动词的基本时态、非谓语动词(不定式、动名词、现在分词、过去分词)的形式及其作用。 6.形容词和副词的三种级别的用法。 7.虚拟语气。

第五节考试重点 一.理解能力 1.能正确理解原文, 掌握所读材料的主旨和大意. 2.根据所读材料进行一定的判断, 推理和引申. 3.既理解个别句子的意义, 又理解上下文之间的逻辑关系. 4.领会作者的观点和态度. 5.能根据原文正确做出各种练习. 二.运用能力 1.能正确运用自己的基础知识完成各类试题. 2.能听懂考试要求内容并能正确表达自己的观点. 第六节考试等级 民航乘务专业英语考试根据考试重点和难度设两个等级: 初级和中级. 第七节考试形式 民航乘务专业英语考试的两个等级均设笔试, 听力, 口试三种形式. 各级的具体考试形式如下: 一. 笔试(100分) 初级考试:100分 1. 词汇句法题量20句. (20%) 2.阅读理解题量4段20题. (40%) 3.完形填空题量10个空(20%) 4.英译汉题量8句(20%) 中级考试:100分 1. 词汇句法题量20句. (20%) 2.阅读理解题量4段20题. (40%) 3.完形填空题量10个空(20%) 4.英译汉题量8句(20%)

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机场常用口语 问候与接待: Hello!(Good morning/afternoon/evening!) 你好!(早上好!下午好!晚上好!)What can I do for you?/May I help you? 我能帮你什么忙吗? I beg your pardon? 您能重复一遍吗? Would you please slow down? 可以请您慢一点吗? Please wait a minute/second/moment. 请稍等一下。 感谢与应答: Thank you very much. 非常感谢。 Thanks for your cooperation! 谢谢您的合作。 Y ou are welcome!/It’s my pleasure!/ Don’t mention it!不客气。 道歉与应答: I’m sorry!对不起! Sorry to keep you waiting. 对不起,让您久等了。 Sorry to trouble you. 很抱歉打扰您。 I’m terribly sorry, but this is the rule.很抱歉,这是规定。 Never mind./ It doesn’t matter.没关系。 告别: Goodbye!/See you later! 再见! Have a nice trip! 祝您旅途愉快! Welcome to China again. 欢迎下次再来中国。 Communication(1 ) 对话1 P: Passenger 旅客S: Staff 机场职员 P: Could you tell me where the restaurant is located? 您能告诉我餐厅在哪吗? S: Certainly. T ake the elevator ['eliveit?] down to Basement Level One and it’s right there. 可以,乘电梯到地下一层就是。 P: Where are the elevators? 电梯在哪里? S: The elevators are beside the escalators['esk?leit?] over there. 自动扶梯在那边,电梯在自动扶梯旁边。 P: Got it. Thank you very much. 知道了。非常感谢。 S: Y ou are welcome.不客气。 Communication(2) 对话2 P: Excuse me. Do you know where I can find something to read? 麻烦您了,请问您知道哪里可以买到读物? S: Turn left at the second corner ahead and you will see a bookstore beside a restaurant. 在前面第二个拐角左转,你会看到在餐厅旁边有一家书店。 P: OK. Thanks. 好的。谢谢。 S: My pleasure. 不客气。

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