民航服务英语专业技能标准及考核办法-李淑香

《民航服务英语》专业技能标准及考核办法

《民航服务英语》是航空服务专业的核心课程之一。《民航

服务英语》课程是以掌握航空客舱服务及地面服务的重点句型和航空专业词汇为中心，以旅客从办理登机手续到飞机落地提取交运行李整个流程流程为主线，着力培养学生用英语进行地勤服务工作的能力以及进行客舱服务沟通的一门专业课程。随着航空事业的高速发展，对航空服务人员的英文要求越来越高，如何在航空服务中用英语给旅客提供更好的服务，帮助旅客解决可能产生的各种问题，以及在紧急情况下帮助旅客成功撤离，这些都需要客舱乘务员良好的工作素质和过硬的英语水平。

针对以上课程建设标准，民航服务英语作为专业技能课程将从以下几方面进行专业技能考核：

.课程体系

《民航服务英语》课程内容和要求分析表

二考核原则教学成果评价坚持过程考核与终结考核相结合的原则进

行。考核的着眼点主要在于三方面：理论知识、实践技能、综合素质。理论知识考核主要采取单项理论测试和期末综合测试的形式完成；实践技能考核主要以熟练对话的表达形式完成；综合素质考核主要采取学生自评、学生互评、教师点评的形式，对学生的日常文明素养、自主学习活动参与情况、课堂表现、学生任务的完成情况等方面进行评价。

学生的学期总成绩由基础知识考核成绩（40沟、实践应用考核成绩（40沟、综合素质考核成绩（20%构成。

评价考核的特点是“基础知识、实践应用、行业素质”三

维并重，增加了“素质”考核成绩，目的是训练学生能以航空人员的

航空服务常用英语

航空服务常用英语 卫星楼satellite 入口in 出口exit ; out; way out 进站（进港。到达）arrivals 不需报关noting to declare 海关customs 登机口gate; departure gate 候机室departure lounge 航班号FLT No(flight number) 来自。。。。arriving from 前往… departure to 预计时间scheduled time 实际时间actual time 已降落landed 起飞时间departure time 延误delayed 登机boarding 由此乘电梯前往登机stairs and lifts to departures 迎宾处greeting arriving 由此上楼up; upstairs 由此下楼down; downstairs 银行bank

货币兑换处money exchange; currency exchange 订旅馆hotel reservation 行李暂存箱luggage locker 出站（出港。离开）departures 登机手续办理check-in 登机牌boarding pass(card) 护照检查处passport control immigration 行李领取处luggage claim ;baggage claim 国际航班旅客international passengers 中转transfers 中转旅客transfer passengers 中转处transfer correspondence 过境transit 报关物品goods to declare 贵宾室V.I.P room 购票处ticket office 付款处cash 出租车乘车点Taxi pick-up point 大轿车乘车点coach pick-u point 航空公司汽车服务处airline coach service 租车处（旅客自己驾车）car hire 公共汽车bus; coach service 公用电话public phone; telephone

航空机务常用英语大全汇总

飞机A/C（是aircraft 的英文缩写形式） 航前检查preflight check 航后检查postflight check 短停检查transit check 定检scheduled maintenance 发现found或revealed（注：对已发生事情的描述常用过去式） 故障trouble 或failure 或fault 失效fail 或malfunction 不工作inoperative 缩写INOP 工作不稳定rough 工作稳定smoothly 排故troubleshooting 为了排故for troubleshooting 不能fail to…或can’t 根据refer 或per to 或according t o； 维护手册AMM 更换replaced 件号part number 缩写P/N 时控件time control part 拆下removed 安装installed 上件part on 下件part off 放行标准DDG（是dispatch deviatio n guide的英文缩写形式） 最低设备清单MEL（是minimum equ ipment list的缩写形式） 同意放行dispatch approved 或rele ased 因为due 或because 因停场时间不足due time short

没有备件lack parts 或no spare pa rts available 或no parts in stock 待件wait for parts 申请保留apply for reservation 保留故障defer defect 保留项目defer item 保留期限due time 关闭保留项目close deferred item 撤消保留项目rescind deferred item 前部forward 缩写fwd 后部after 缩写aft 左left 缩写L 或LH 右right 缩写R 或RH 上面upper 下面lower 内侧inboard 缩写I/B 外侧outboard 缩写O/B 内侧发动机inboard engine 外侧发动机overboard engine 起落架landing gear 缩写LDG 主轮main wheel 前轮nose wheel 测试test 通电测试power-on test 安装测试test for installation 操作测试operational test 系统测试test for system 正常normal 或OK 异常abnormal 在空中in flight 在地面on ground 地面检查GND check 试车检查running-up test （同机）对串件interchanged…with…

民航服务英语口语

民航服务英语口语 CONVERSATIONAL ENGLISH FOR AIRLINE PASSENGER SERVICE Call-center 2008.8务 Contents Unit One Flight Information(航班务务) (3) Lesson One Flight Information(航班务务) (3) Lesson Two Travel Inquiry(航空旅游务务) (5) Lesson Three Documents(旅行文件) (6) Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8) Unit Two Airline Reservations(务票) (9) Lesson One Reservations(务票) (9)

Lesson Two Onward Reservations(务务程票) (10) Lesson Three Reservation Change(务票改务) (12) Lesson Four Delay and Cancellation(延务取消与) (13) Lesson Five Standby(候务) (14) Unit Three Ticketing and Fares(出票票价与) (16) Lesson One Ticketing(出票) (16) Lesson Two Fares and Means of Payments(票价支付方式与) (17) Lesson Three Lost Ticket and Refund(机票务失退票与) (18) Unit Four Reconfirmation(再务务) (19) Unit Five Check In(务理登机手务) (20) Lesson One Normal Check-in(务理登机手务) (20) Lesson Two Ticket and Passport(机票务照与) (22)

航空地面服务英语

航空地面服务人员实用英语A: airplane飞机 | airport机场 | airliner班机 | airline航空公司 airport terminal机场候机楼 | airport fee机场费进站 | arrivals（进港、到达） arriving from来自------ | 航空公司汽车服务处 airline coach service actual time实际时间 | aircraft crew、air crew机务人员 | airport bus机场巴士 air hostess、stewardess空中小姐 | air terminal航空集散站 air-sickness bag晕机袋 | air terminal候机室 | armrest扶手 arrival time到达时间 | B: baggage cart行李车 |

bus; coach service公共汽车 | boarding登机 | bank银行 boarding pass(card)登机牌 | bar酒吧 | Business Class商务客舱 baggage claim area行李领取处 | by air、by plane乘飞机 baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员 | boarding check登机牌 C: carrier乘运人（公司）| class(fare basis) 座舱等级 | customs海关 check-in登机手续 | cash付款处 | coach pick-u point大轿车乘车点 car hire旅客自己驾车 | coffee shop咖啡馆 | checked baggage托运的行李

民航客舱服务实用英语试卷

2016－2017学年第一学期期末考试 《民航客舱服务实用英语》试卷(A) （时间90分钟满分100分） （适用于领航专业学生） 一、短语测试（10分，每题分） 1.海关规定 11.中转旅客 2.信用卡 12.摆渡车 3.胸口疼 13.安全措施 4.受伤区 14.咨询台 5.客舱压力 15.入境表格 6.氧气瓶 16.移民检查 7.防冲撞姿态 17.私人物品8.迫降 18.到达大厅 9.联程航班 19.报关物品 10.备用航班 20.广播系统 二、实用句型测试（20分,每题1分）。 1.先生，您要购买免税商品吗 _______________________________________________________ 2.我将为您算出汇率。 _______________________________________________________ 3.您最好躺下休息。 _______________________________________________________ 4.不用担心，应对这种情况我训练有素。 _______________________________________________________ 5.您可以通过吞咽咀嚼糖果来减轻耳痛。 _______________________________________________________ 6.打扰了，厕所有人吗 ________________________________________________________ 7.为了您的安全，请保持做好，系好安全带。 ________________________________________________________ 8.我们机长已经决定紧急降落。 ________________________________________________________ 9.目前我们还没有得到确切的离港时间。 ________________________________________________________

航空英语词汇

A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。到达） arriving from来自------ | 航空公司汽车服务处airline coach service actual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士 air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest 扶手arrival time到达时间| B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机 baggage claim area行李认领处| baggage insurance行李保险 baggage clerk, redcap行李搬运员| boarding check登机牌 C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点 car hire旅客自己驾车| coffee shop 咖啡馆| checked baggage托运的行李 currency declaration货币申报| customs service area海关申报处 Can I put my baggage here?我能将手提行李放在这儿吗？ Could you change my seat, please?是否可替我更换座位？ Could you tell me how to fill？请告诉我如何填写这张表格？ check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单 customs declaration form报关单| customs procedure海关手续 civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李 D: domestic airport国内机场| date 起飞日期| domestic departure国内航班出站 duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误 departure time起飞时间| downstairs 由此下楼| departures出站、出港、离开 Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？ Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件 delay航班误点| departure time起飞时间| Dialogue对话 E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱 Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率 F: flight no航班号| from起点城市| FLT No(flight number)航班号 First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱 G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品 H: hotel;reservation订旅馆| How much is airfare?机票多少钱？ How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？

民航乘务英语会话 基本句型

Part One : Self-introduction Good morning, class! I am very happy to see all of you at the beginning of this term. From now on, I will be your oral English teacher. That is my great honor! Actually, I should say I don’t think my duty is to offer you large amount of information. I am just a guide to help you improve your listening and speaking. Of course, first of all, I will give you a short introduction of myself. My name is written like this-余姜玮.Just like a boy’s name, right You can also call me sammi. You can see, I am still young lady, righ And we are all young people, I can communicate with you easily for there are not many generation gaps between us. Right Although I am young, I am not a green hand for teaching. I have several year teaching experience in different courses. My bachelor degree is about English education and my master’s degree is about Second language acquisition. To be your English teacher is my great honor. I hope we can get along well with each other, and make progress together. Ok. who is monitor And who is in charge of this course Well, during the 10-minute break, I will ask you for the name list and the ways of contact. By the way, I ‘d like to divide the whole class into several groups according to your rooms, that means your roommates will be your group mates. Because there will be some group works during the activities. It needs you to study together and to learn how to cooperate with your group mates. …… Now. You have your roommates. There is the first task of this term. I will give you 15 minutes for you to discuss about what you want in this class. And after 15 minutes, every group will choose one of your members to present your group ideas. Before presenting, you’d better first introduce yourself briefly. When presenting, you’d better list requirements on the blackboard to let all of us see more clearly. What do you think of this book What is your expectation of this course

航空机务常用英语大全汇总完整版

航空机务常用英语大全 汇总 HUA system office room 【HUA16H-TTMS2A-HUAS8Q8-HUAH1688】

飞机 A/C（是aircraft 的英文缩写形式） 航前检查 preflight check 航后检查 postflight check 短停检查 transit check 定检 scheduled maintenance 发现 found或revealed（注：对已发生事情的描述常用过去式） 故障 trouble 或 failure 或 fault 失效 fail 或 malfunction 不工作 inoperative 缩写 INOP 工作不稳定 rough 工作稳定 smoothly 排故 troubleshooting 为了排故 for troubleshooting 不能fail to…或can’t 根据 refer 或 per to 或 according t o； 维护手册 AMM 更换 replaced 件号 part number 缩写P/N 时控件 time control part 拆下 removed 安装 installed 上件 part on 下件 part off 放行标准 DDG（是dispatch deviation g uide的英文缩写形式） 最低设备清单 MEL（是minimum equipmen t list的缩写形式） 同意放行 dispatch approved 或 release d 因为 due 或 because 因停场时间不足 due time short 没有备件 lack parts 或 no spare parts available 或 no parts in stock 待件 wait for parts 申请保留 apply for reservation 保留故障 defer defect 保留项目 defer item

航空常用英语

空乘常用英语 乘客与飞机工作人员 international passenger 国际旅客 domestic passenger 国旅客 connecting passenger 转机旅客 transit passenger 过境旅客 stand-by 候补旅客 no-show 误机者 unaccompanied passenger 无人陪伴儿童 handicapped passenger 残疾旅客 departing passenger 出港旅客 arriving passenger 进港旅客 flight crew 机组人员 captain 机长 pilot 飞行员 copilot 副驾驶员 flight engineer 飞行机械师 stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员 purser/chief attendant 乘务长 chief purser 主任乘务长

air crew 空勤人员 ground crew 地勤人员 ground service staff 地面服务人员 navigtor 领航员 Main Facilities in the Airport 机场主要设备 aerodrome/airport 飞机场 alternate airfield 备用机场 control tower 管制塔台 hangar 机库 fuel farm 油库 emergency service 急救站 localizer 航向信标台/定位信标 weather office 气象站 runway 跑道 taxiway 滑行道 parking bay 停车位置 maintenance area 维修区 terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台

机场常用英语.

常用机场英语机场指示牌 机场费airport fee 出站（出港、离开）departures 国际机场international airport 登机手续办理check-in 国内机场domestic airport 登机牌boarding pass (card) 机场候机楼airport terminal 护照检查处passport control immigration 国际候机楼international terminal 行李领取处luggage claim; baggage claim 国际航班出港international departure 国际航班旅客international passengers 国内航班出站domestic departure 中转transfers 卫星楼satellite 中转旅客transfer passengers 入口in 中转处transfer correspondence 出口exit; out; way out 过境transit 进站(进港、到达）arrivals 报关物品goods to declare 不需报关nothing to declare 贵宾室V.I.P. room 海关customs 购票处ticket office 登机口gate; departure gate 付款处cash 候机室departure lounge 出租车taxi 航班号FLT No (flight number) 出租车乘车点Taxi pick-up point 来自…… arriving from 大轿车乘车点coach pick-up point 预计时间scheduled time (SCHED) 航空公司汽车服务处airline coach service 实际时间actual 租车处car hire 已降落landed 公共汽车bus; coach service 前往…… departure to 公用电话public phone; telephone 起飞时间departure time 厕所toilet; W. C.; lavatories; rest room 延误delayed 男厕men's; gent's; gentlemen's 登机boarding 女厕women's; lady's 由此乘电梯前往登机stairs and lifts to departures 餐厅restaurant 迎宾处greeting arriving 酒吧bar 由此上楼up; upstairs 咖啡馆coffee shop; cafe 由此下楼down; downstairs 免税店duty-free shop 银行bank 邮局post office 货币兑换处money exchange; currency exchange 出售火车票rail ticket 订旅馆hotel reservation 旅行安排tour arrangement 行李暂存箱luggage locker 行李牌luggage tag =======================================

民航服务英语

《民航服务英语》试题 使用教材：民航服务英语试题范围：全册出版社：高等教育出版社版次：第一版学校名称：甘肃省西峰职业中等专业学校 I. Vocabulary 第一部分词汇(30%) 1. Put the following into Chinese英译汉（每小题1分，共10分） 1) passenger 2) attend 3) ticket 4) attendant 5) tip 6) contact 7) serve 8) delicious 9) worry 10)downtown 2. Put the following into English汉译英（每小题2分，共20分） 1) 机舱，客舱 2) 菜，碗碟 3) 着陆 4) 航班 5) 折扣 6) 菜谱 7) 准备好的 8) 定购 9) 重要的 10) 延误

II. Phrase 第二部分短语(20%) Translation英译汉、汉译英（每小题2分，共20分） 1) 起飞 2) 顺便说一句 3) 在机场 4) 到达 5) 请往这边走 6) fill out 7) boarding pass 8) look forward to 9) departure time 10) call button III. Cloze 第三部分完行填空(20%) Choose from A、B、C、D the best one according to the dialogues you have learned. 根据所学对话, 从A、B、C、D四个选项中选出最佳答案。（每小题1分，共20分） Dialogue 1 P：But 1 can I get nose drops? S：Please don’t 2 . I’ll get it for you. Just a 3 , please. … Here 4 are. I think it should be all right in a few 5 . P：Thanks a lot. … S：How are you 6 now? P：Much better. Thank you. Dialogue 2 P：Oh, my God!

飞机上的常用英语

(出示登机证予服务人员) 我的座位在那里? Where is my seat? 我能将手提行李放在这儿吗? Can I put my baggage here ? 是否可替我更换座位? Could you change my seat, please? 我是否可将座位向後倾倒? (向後座的乘客说) May I recline my seat? 我是否可抽 烟? May I smoke? 需要什麼饮料吗? What kind of drinks do you have? 机上提供那些饮料? What kind of drinks do you have? 咖啡、茶、果汁、可乐、啤酒和调酒。 We have coffee, tea, juice, coke, beer and cocktails. 晚餐想吃牛肉、鸡肉或是鱼? Which would you like for dinner, beef, chicken or fish? 请给我加水威士忌。 Scotch and water, please. 请给我牛肉。 Beef, please. 我觉得有些冷(热)。 I feel cold(hot)。 请给我一个枕头和毛毯。 May I have a pillow and a blanket, please? 机上有中文报纸或杂志吗? Do you have any Chinese newspapers (magazines)? 我觉得有些不舒服，是否可给我一些药? I feel a little sick, Can I have some medicine? 还有多久到达檀香山? How much longer does it take to get to Honolulu? 这班班机會准时到达吗? Will this flight get there on time? 我担心能否赶上转机班机。I’m anxious about my connecting flight。请告诉我如何填写这张表格? Could you tell me how to fill in this form? 乘飞机旅行英语常用语句 ﹝请求对方﹞再说一次。 Could you please repeat that? 我要订9月15号到纽约的班机。 I’d like to make a reservation for a flight to New York on September 15th. 408次班机何时抵达？ What time does Flight 408 arrive? 机票多少钱？ How much is airfare? 我想要确认我预订的机位。 I’d like to reconfirm my plane reservation please. 盥洗室在哪里？ Where is the lavatory? 你有中文报纸吗？ Do you have Chinese Newspaper? 我会冷，请给我一条毯子好吗？ I feel cool, may I have a blanket? 可不可以给我一副扑克牌？ May I have a deck of playing cards? 机内免税贩卖 In-Flight Sales 请出示您的护照。 May I see your passport, please? 您要在美国待多久？ How long are you going to stay in America? 我会留在美国一个星期。 I will stay for one week. 您此行的目的为何？ What is the purpose of your visit? 您有任何东西要申报吗？ Do you have anything to declare? 我没有东西申报。 I have nothing to declare. 对不起，哪里是行李提领区？ Excuse me, where is the baggage claim area? 行李遗失申报处在哪里？ Where is the lost luggage office? 我可以在哪里找到行李推车？ Where can I get a luggage cart? 对不起，哪里是行李提领区？ 我要把一万元台币换成美金。 I’d like to change NT$10,000 into U.S. Dollars, please. 你能告诉我在哪里兑换外币吗？ Can you tell me where to change money? 你们接受旅行支票吗？ Can you accept traveler’s checks? 汇率是多少？What’s the exchange rate?

航空服务人员各场合常用英语语句

人员各场合常用英语语句 一、服务service 1.would you like anything to drink first? 您想先喝点什么? 2.here is today''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? 3.hank you for waiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 4.how about the sweet? 甜食要不要? 5.may i clear up your table now? 现在可以收拾您的桌子吗? 6.are you going to study there or just for sight seeing? 你是去学习还是只去旅游? 7.the flight has been delayed because of bad weather． 由于天气恶劣，航班已经延误。 8.we can''t take off because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。 9.our plane is bumping hard．please keep your seat belt fastened。 我们的得厉害，请系好安全带。 10.Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗? 二、起飞前before take-off 1. morning, madam（sir）. welcome board! 早上好，女士（先生）。欢迎登机！ 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. morning, sir. welcome aboard. business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. follow me, please. your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位。 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。 7. excuse me for a second, i’ll check. 请稍等一下，我查查看。 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。

疯狂美语航空服务英语

疯狂美语编辑部 疯狂美语集训营 武汉027—87873730 长沙0731—4143581

Excuse me, miss, your baggage is too big to go in the compartment should 对不起，小姐，由于您的行李太大，行李架和座位下面都放不下，我把它交给地面人员托运好吗？ 1.The overhead compartments are all occupied. I’m afraid you have to stow your bag under the seat in front of you. 行李架已放满了，恐怕您要把行李放在您前面的座椅下面。 2.Please don’t put your box in the overhead locker. It’s too heavy, but it can be put under your seat. 请不要把您的箱子放在行李架内，太重了，但可放在您的座椅下。 3.You can’t put any baggage in the aisle as it mustn’t be blocked. 您不能把行李放在这儿，过道不能堵塞。 4.Would you mind my putting your bag somewhere else? 不介意我把您的包放在其他地方吧？

5.Please carry the bag and follow me. Maybe there will be some room in the front cabin. 请提着行李随我来，前舱也许有地方放。

航空服务人员各场合常用英语语句

航空服务人员各场合常用英语语句 一、服务service 1.would you like anything to drink first? 您想先喝点什么? 2.here is today''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? 3.hank you for waiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 4.how about the sweet? 甜食要不要? 5.may i clear up your table now? 现在可以收拾您的桌子吗? 6.are you going to study there or just for sight seeing? 你是去学习还是只去旅游? 7.the flight has been delayed because of bad weather． 由于天气恶劣，航班已经延误。 8.we can''t take off because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。 9.our plane is bumping hard．please keep your seat belt fastened。 我们的飞机颠簸得厉害，请系好安全带。 10.Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗? 二、起飞前before take-off 1. morning, madam（sir）. welcome board! 早上好，女士（先生）。欢迎登机！ 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. morning, sir. welcome aboard. business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. follow me, please. your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位。 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。 7. excuse me for a second, i’ll che ck. 请稍等一下，我查查看。 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。 10. air china flight ca937 leaves at 0730 in the morning. 中国国际航空公司ca937航班，上午7：30起飞。 11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.