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客房洗衣情景对话(下)

客房洗衣情景对话(下)
客房洗衣情景对话(下)

客房——洗衣服务对话

美联英语提供

Dialogue A

(Explaining How to Get the Service)

(A:Room Attendant B:Guest)

A:Excuse me.Have you any laundry?The laundry man is here to collect it.

B:No,not now,thank you.

A:If you have any,please just leave it in the laundry bag be-hind the bathroom door.The laundry man comes over to collect it every morning.

B:Thank you.

A:Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back.

B:I see.What if there is any laundry damage?I wonder ifyour hotel has a policy on dealing with it.

A:In such a case,the hotel should certainly pay for it.The indemnity shall not exceed ten times the laundry.

B:That sounds quite reasonable.I hope there's no damage at all.

A:Don't worry,sir.The Laundry Department has wide experience in their work.

B:All right.Thank you for your information.

A:Not at all.

Dialogue B

(Express Service)

(A:Laundry clerk B:Mrs Bell)

A:What can I do for you?

B:Could you send someone up for my laundry,please?Room908,Bell.

A:Certainly,Mrs Bell.A valet will be up in a few minutes.

B:Good.I also have a silk dress which I don't think is color-fast.Will the color run in the wash?

A:We'll dry-clean the dress.Then the color won't run.

B:You're sure?Good!And the lining of my husband's jackethas come unstitched.It might tear over further while washing.

A:Don't worry,madam.We'll stitch it before washing.

B:That's fine.Now,when can I have my laundry back?

A:Usually it takes about two days to have laundry done.But would you like express service or same-day?

B:What is the difference in price?

A:We charge 50%more for express,but it only takes 5hours.

B:And for same-day,will I get the dress and skirt back this evening?

A:Yes,madam.All deliveries will be made before six o'clock.

B:I'll have express then.

Dialogue C

A:Can I help you?

B:Yes.I have some laundry to be done.

A:Certainly,sir.Could you fill out the laundry form,please?

B:May I use your pen?

A:Sure.Here you are.

B:Thanks.Oh,I don't want these shirts starched.

A:No starch.I understand,sir.

B:And also I'd like this sweater to be washed by hand in cold water.It might shrink otherwise.

A:By hand in cold water,I see.

B:When will they be ready?

A:We will deliver them tomorrow evening around 6.

B:Fine,Thanks a lot.

notify v.通知

iron v.熨烫

dry-clean v.干洗

indemnity n.赔偿

mend v.修补,缝补

stitch v.缝缀

valet n.旅馆中替客人洗烫衣服的人员

colorfast a.不褪色的

express service 快洗服务

starch v.给(衣服等)浆,浆硬

美联英语:https://www.sodocs.net/doc/0112667606.html,

酒店前厅服务英语口语情景对话

Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R:Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好,欢迎光临昆明君乐酒店,请问有什么可以帮到您? G:Yes, I’d like to check-in .please. 我要登记住宿。 R:Certainly, Madam. May I have you name, please? 好的,小姐。能告诉我您的姓名吗? G:I’m Christine.Nolan 我叫克莉丝汀?诺兰 R:Do you have a reservation, Ms. Nolan? 诺兰小姐,请问您预定了房间吗? G:Yes, form today. 是的,预定了。从今晚开始。 R:OK, Ms .Nolan, please show me your passport. 好的,诺兰小姐,麻烦您出示一下您的护照。 R:(双手接客人证件) R:(扫描客人证件后双手归还客人) R:Just a moment, please. I’ll check our reservation record. (After a while)Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ¥800 that including two breakfasts. Is that all right? 请稍等,我查一下预定记录。(过了一会)让你久等了,诺兰小姐,您预定了一个晚上的商务单间,房价¥800(房价用手指给客人不要说出报价),含两份早餐是吗? G:Yes. 是的 R:Print out the registration form? 打印住宿登记表。 (再次与客人确认姓名,来店离店日期,房号,房价和早餐数等信息并礼貌的让客人在登记单上签名) R:You stay here one day, the deposit is ¥1500,you want pay for credit card or cash? 您住一天,押金是¥1500,请问您是刷卡还是付现金呢? G:By Credit Card. 刷卡。 R:OK, Ms. Nolan, please show me your credit card, I’ll brush ¥1500 of per-authorization(预授权)as your deposit. Do you have a password of your card? 好的,诺兰小姐请您出示一下您的信用卡,给您刷¥500的预授权做您的押金,请问您的卡有密码吗?(刷卡前先核实是否为有效的信用卡,有无客人签名) G:Yes. 有密码 R:OK, please input the password. 好的,请您输一下密码。 R:(刷卡后双手将卡还给客人,礼貌的让客人在POS单上签名并再次告知刷卡的金额)R:This is for you to brush a ¥1500 per-authorization, please sign in POS list to confirm.

咖啡厅常用英语口语情景对话

Hao: Good morning madam. What can I get you? Hao: 早上好,您要点什么? Jenny: I’d like a coffee please. Jenny: 我要一杯咖啡。 Hao: Certainly madam, what kind of coffee would you like? Hao: 您要哪一种? Jenny: What have you got? Jenny: 你们都有什么? Hao: Well we have espresso, cappuccino, latte, skinny latte or americano. Hao: 我们有义式浓缩咖啡,花式咖啡,拿铁咖啡,脱脂拿铁咖啡或美式咖啡。 Jenny: Goodness me! What a choice! I think I’ll have a cappuccino please Jenny: 这么多种类! 请给我一杯花式咖啡吧。 Hao: Here you are. You’ll find the sugar just over there. Hao: 给您,砂糖就在那边。 Ling: Would you like something to drink? Ling: 你想喝点什么? Jenny: Yes please. Do you have any teas? Jenny: 好的,你们有茶吗? Ling: Of course we have lots of teas? Ling: 当然,我们有很多。 Jenny: What do you recommend? Jenny: 你给推荐一种吧? Ling: What about a green tea or perhaps a jasmine tea? Ling: 你看绿茶或茉莉花茶,怎么样? Jenny: What’s this one? Jenny: 这是什么? Ling: That’s Oolong tea – it’s a Cantonese tea. Ling: 这是乌龙茶-是一种广东茶。 Jenny: Ok, I’ll try that. Jenny: 好吧,我想试试。 What can I get you? 你要点什么? What have you got? 你们有什么? What do you recommend? 你给推荐一下好吗? I’ll try that. 我来试试那个。

酒店英语情景对话精编版

日常用语(句子): 酒店常用英语 Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务,有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23.May I have your name, please? 请问您贵姓? 10.Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天?什么时候入住及退房? 59.What time do you expect to arrive, Sir? 请问大概什么时候到酒店,先生? 46.What time will the guest be arriving? 客人大概什么到达酒店? 11.How long will you stay in our hotel? 请问您打算逗留多长时间? 36.Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等,我们查询那段时间的房态。 37.Just a minute, please I’ll check our booking situation. 麻烦请您稍等,我需要查询我们的房态。 73.Just a moment, please. I’ll check the availability for you. 麻烦请您稍等,我查询能否可以提供给您。 41.Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等,让我查询我们的预订纪录。 72.How many people are there in your party? 与您同行有多少人? 50.I’ll arrive one day early. Is that OK? 我那天早点到,可以吗?

酒店情景对话

第一组酒店情景对话 A Hello,this is wanjiali hotel,is there anything I can help you,madam 你好,这里是万家丽国际大酒店,请问您需要什么服务 B Yes, I'd like to book a room. 我需要预订一间房 A Sure,we have different type of rooms,which would you like to choose 我们酒店有不同类型的房间,您需要哪种房间呢 B I'm not very certain,could you give me a brief introduction,please 我不是很确定,你能不能给我做一下简单的介绍 A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP. 好的,我们酒店提供标准单人间和标准双人间,除此之外还有对贵宾的特殊套房 B Thank you,I want to reserve a single room which is better located between 4th floor to 7 ,I need the personnal in your hotel to open the window and clean the room before I arrive that ok 谢谢,我想预定一间单人标准间,最好是介于4楼到7楼之间的。嗯,我需要你们的工作人员在我到达九点前打开窗户并打扫房间,可以吗 A Ok,sir,I already taken some notes about your let me check the room on my ,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else 好的,先生,我已经记下了你的要求。我先在电脑上查询一下。嗯,6楼的603房间,需要打扫并打开窗户,还有什么要求吗 B Thanks,how much does it cost 谢谢,房间费用是多少钱 A That is 580 RMB 房费是580元 B Don't your hotel have discount 你们没有折扣吗 A I'm terribly sorry, you need a discount,you should be our VIP and stay here for at least 3 days. 非常抱歉,先生。如果你想打折必须是我们酒店的协议客户,并且至少住三天 B OK,that's alright!

客人打电话取消预定-酒店电话英语情景对话

客人打电话取消预定-酒店电话英语情景对话 有预定就会有取消,下面这段酒店电话英语情景对话中,客人打电话到客房部取消已经预定好的酒店。 C: Room Reservations.May i help you,madam? 客房预定。需要我帮忙吗,夫人? G: I'd like to cancel a reservation. 我想取消预订。 C: In whose name was the reservation? 是用谁的名字预定的? G: Jack Bruder. 杰克布鲁德尔 C: How do you spell that,please? 怎么拼写呢? G: B-r-u-d-e-r. B-r-u-d-e-r.

C: What was the date of the reservation? 预订的日期是什么呢? G: From October 2nd for 3 nights. 从10月2日开始起,3晚 C: Excuse me, but is the reservation for you? 对不起,是为您预定的? G: No,it's for my friend. 不,是给我朋友订的 C: May i have your name and phone number ,please? 能告诉我你的名字和电话吗? G: Yes,it's Mary Calson and my number is 365-7071.恩,我叫玛丽,我的电话是365-7071 C: Thank you ,ma'am.I'll cancel Mr.Bruder's reservation fromOctober 2nd for 3 nights.My name is Jason and we look forwardto another chance to serve you.

英语日常情景对话

情景对话 你有什么计划吗? Nancy:Have a nice weekend! 周末好! Jerry:Thanks. You too! 谢谢!你也好! Nancy:Do you have any plans? 你有什么计划吗? Jerry:Well, my family's away and I can't afford to do much. What about you? 嗯,我家里人都走了,我承受不起做太多的事。你呢? Nancy:Oh, I haven't decided what I'm going to do yet. 哦,我还没决定我要做什么呢。 这几天真是太打扰你了 John:Have you had a good time these past few days? 这几天玩得怎么样啊? Lily:Yes. Kunming is really a beautiful place. 好极了。昆明这地方真漂亮。 John:Thank you. You're welcome here anytime you want. 谢谢夸奖。什么时候想来就过来玩儿。 Lily:I'm afraid I've been a bother these past few days. 这几天真是太打扰你了。 John:Don't mention it. You know, we're old friends. 别这么客气。咱俩都老朋友了。 Lily:Well. Please come to Beijing if you have time, and let me do the honors. 好。有时间的话,一定来北京玩儿,让我也尽尽地主之宜。John:Okay. Have a safe trip. 好的。一路顺风。

酒店英语情景对话

酒店英语情景对话;唤醒服务 句型: 1.I'm going to Tianjln early tomorrow morning. 我明天一大早要去天津。 2.So I would like to request an early morning call. 因此我想让你们明天早上叫醒我。 3.At what time would you like us to call you tomorrow morning? 您想让我们明天早上什么时候叫醒您? 4.But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 5.That means that I'll have to be on the road by 7 o'clock at the latest. 就是说我明天早晨最迟也要7点钟上路。 6.In that case,I would like you to call me at 5∶45? 那样的话,你们明早5点45分叫醒我好吗? 7.OK.So we will wake you up at 5∶45 tomorrow morning. 好,那么我们明早5点45分叫醒您。 8.Will you do me a favour,Miss? 小姐,能帮个忙吗? 9.I wonder if your hotel has the morning call service. 不知道你们饭店是否有叫早服务。 10.Would you like a morning call? 您要叫醒服务吗? 11.I want to go to the Bund to enjoy the morning scenery there. 我想到外滩去欣赏那儿的景色。

客房预订情景模拟对话

R: 上午好女士,欢迎光临,请问有什么可以帮您吗? G: 我想订一间客房。 R:请问女士您有预定吗? G:没有 R:好的,女士请问一下您的姓名? G: 李丽 R:请问,李女士您是几个人入住呢? G:一个 R: 好的,李女士,请问您喜欢什么房间类型?我们这儿有豪华套房,房间是一室一厅宽大舒适,房内配有高贵典雅的红木家具,房价每晚880元含早餐;还有湖景房房间舒适安静而且可以欣赏到美丽的湖景,每晚680元不含早餐,您看,您喜欢哪种房间类型? G:就要豪华套房吧。 R: 好的。请问李女士您住几晚呢? G: 两晚。 R: 也就是您将于12月24日离店对吗? G: 是的。 R: 好的,李女士,麻烦您出示下您的身份证件,我现在帮您做一下登记。 G: 好的 R:这是您的身份证,请您收好,李女士,您每晚的房费是880元,您入住两晚,我们需要收您2500元押金,您看您方便采取哪种方式支付呢,现金还是信用卡? G:信用卡 R:麻烦您出示一下您的信用卡,请问您的信用卡需要密码吗? G:不需要 R:我刷您2500元的预售权,请您在POS单上签字。 G:好的 R:这是您的信用卡和收据,请您收好。 G:好 R:麻烦李女士您在入住登记单上签上您的姓名与联系方式。 G:好的 R:李女士这是您的房卡,您的房间在1088,您的房费是包含早餐的,这是您的早餐券,你可以凭此券去吃早餐,早餐在餐饮二楼中餐厅,早餐时间是早上6:00-9:00.另外您在酒店的所有消费都可以凭房卡签单挂帐。请问李女士还有什么可以帮您? G:没有了 R:李女士,如果您有任何需要可随时与我们联系,我们房务中心的分机号是9,祝您住店愉快,再见。

商场常用英语情景对话

关于购物对话用语 一、问好 hello/hi 你好 Nice to meet you. 见到你很高兴。 Nice to meet you too. 见到你很高兴。How are you 你好吗 I am fine, thank you, and you 我很好,你呢I am fine too. 我也很好。 How do you do 你好。(初次见面问候语)How do you do 你好。 二、迎宾 Welcome to Prada! 欢迎来到普拉达专卖! 三、打招呼 Good morning, sir/ madam早上好,先生/女士afternoon下午evening晚上What can I do for you/ May I help you 您需要什么 I am looking for/ need/ want to buy a... 我需要买...... Do you have any ... 你们有...... I'm just looking/ browsing.我只是随便看看。 四、询问衣服 How are these 这些怎么样 This one is great. May I try this on这款很不错。我可以试试吗 Sure, the fitting/dressing room is there.当然可以,试衣间在那边。 What's your size/ What size do you want你穿多大号的 Size (S, M, L, XL, XXL...)/数字 OK/ Is it fit 可以吗/合适吗 The fit isn't good. 尺寸不合适 It is too big/ small. Can I have a larger/ smaller size 太大了/太小了. 可以给我个大一点/小一点的吗 I’m sorry, it is out of stock for the time being.很抱歉,这个暂时缺货。 It fits well. 很适合 How do I look/ What do you think/ Does this look good on me 这件我穿着怎么样 You look very good. 你看起来很不错。 I will take it. 我要这件。 五、询问价格 How much does it cost/ is it 这件多少钱What is the price for this suit/...这套西装/......多少钱 5025 yuan/ dollars It's so expensive./ It costs too much.太贵了Can you make it cheaper能便宜些吗 Can you give me any discount/ Any discount 能给我一点折扣吗

酒店常用的英语情景对话

酒店常用的英语情景对话 现在国人出去外面的多了,那么外面去到外面要住酒店时,怎么跟人家表达呢?下面,小编在这给大家带来酒店常用的英语情景对话,欢迎大家借鉴参考! 入住 (F: Frontdesk G: Guest) F: Welcome to the Beachside Inn. How may I help you? 欢迎来到海边酒店。能为您做点什么吗? G: Id like a room, please. 我要住店。 F: Would you prefer a single or a double? 你是要单人间还是双人间呢? G: A double, please. How much is that? 双人间,价格是多少? F: Its $145.00 a night. How many nights will you be staying? 145美元每晚,你要住几晚呢? G: Just tonight. 就今晚。 F: OK. One night comes to $145.00 plus tax. May I have your name please? 一晚含税总共145美元。您的名字是?

G: Its Davies. Robertson Davies. 我是达维斯。 F: And how do you spell that, sir? 怎么拼写呢? G: Its D-A-V-I-E-S. 是D-A-V-I-E-S。 F: So thats D-A-V-I-E-S. How would you like to pay for the room? 好的,你想要如何付款? G: Do you take VISA? 能用VISA卡吗? F: Yes, we do. We take VISA,Mastercard, and American Express. 可以,我们接受VISA卡,万事达卡,美国运通。 G: Great. Ill pay with VISA then.What time is checkout? 我用VISA付款,退房时间是? F: Checkout is at 10 oclock. Your room number is 505. Is there anything else you would like to know? 10点退房。您的房间号是505。您还有其他疑问吗? G: And is there a restaurant? 有餐厅吗? F: There are restaurants on the 3rd floor and theres a caf

客房洗衣情景对话(下)

客房——洗衣服务对话 美联英语提供 Dialogue A (Explaining How to Get the Service) (A:Room Attendant B:Guest) A:Excuse me.Have you any laundry?The laundry man is here to collect it. B:No,not now,thank you. A:If you have any,please just leave it in the laundry bag be-hind the bathroom door.The laundry man comes over to collect it every morning. B:Thank you. A:Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back. B:I see.What if there is any laundry damage?I wonder ifyour hotel has a policy on dealing with it. A:In such a case,the hotel should certainly pay for it.The indemnity shall not exceed ten times the laundry. B:That sounds quite reasonable.I hope there's no damage at all. A:Don't worry,sir.The Laundry Department has wide experience in their work. B:All right.Thank you for your information. A:Not at all. Dialogue B (Express Service) (A:Laundry clerk B:Mrs Bell) A:What can I do for you? B:Could you send someone up for my laundry,please?Room908,Bell.

(完整word版)英语日常用语情景对话

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