酒店各职位英语名称
酒店各职位英语名称
董事长：Director 收银主管：Cashier Officer
总经理：General Manager 信贷主管：Loan Officer
总经办：Executive Office 应付主管：Payable Officer
总经办主任：Director of Executive Office 应收主管：Receivable Officer
车队长：Chief Driver 会计主管：Accounting Officer
行政干事：Executive Affairs 成本主管：Cost Control Officer
医生：Doctor 仓库主管：Storeroom Officer
司机：Driver 收货主管：Receiver Officer
文员：Clerk 采购主管：Purchasing Officer
护士：Nurse 电脑工程师：Computer Engineer
查核员：Auditor
财务部：Financial Division 收货员：Receiver
财务部总监：Financial Controller 收银员：Cashier
财务部经理：Chief Accountant 信贷员：Creditor
电脑部经理：EDP Manager 应付员；Payable Clerk
查核部经理：Auditing Manager 会计：Accouter
会计部经理：Accounting Manager 出纳员：Teller
成本部经理：Cost Controller 工资员：Payroll Control
采购部经理：Purchasing Manager 成本员：Cost Control
查核主管：Auditing Officer 仓管员：Storeman
电脑操作员：Computer Operator 采购员：Purchaser
人事培训部Human Resources & Training Division
人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division
人事部：Personnel Department 市场营销部总监：Director of Sales and Marketing
培训部：Training Department 销售部经理; Sales Manager
人事部经理：Personnel Manager 销售部副经理：Asst. Sales Manager
培训部经理：Training Manager 高级客户经理：Senior Clients Manager
人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager
培训部主任(人事干事)：Training Officer 公关部经理; Public Relations Manager
人事文员：Clerk 销售主任：Sales Officer
翻译兼英语教师：English Translator & Teacher 公关主任：Public Relations Officer
文员：Clerk
员工餐厅主管：Staff Canteen Supervisor
员工餐厅领班：Staff Canteen Captain 房务总监：Rooms Division Director
厨师：Cook 前厅部：Front Office Department
厨师助理：Cook Assistant 管家部：Housekeeping Department
员工宿舍领班：Staff Dormitory Captain 前厅部经理：Front Office Manager
宿舍管理员：Staff Dormitory Keeper 接待处经理：Reception Manager
更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager
各部门、岗位名称英汉对照
总机主管：Operators Supervisor 楼面经理：Service Manager
礼宾部主管：Chief Concierge DJ部高级工程师：DJ Senior Engineer
接待处主管：Chief Receptionist 康乐主管：Recreation Center Supervisor
接待处领班：Receptionist Captain DJ部主管：DJ Supervisor
预定部领班：Reservation Captain 舞台主任：Stage Performance Supervisor 总机领班：Operators Captain 康乐领班(楼面部长)：Captain
礼宾部领班：Concierge Captain DJ部长：DJ Captain
接待员：Receptionist 舞厅服务员：Waiter/Waitress
预定员：Reservationist 健身房服务员：Gymnasium Attendant
行李员：Bellboy 桌球服务员：Billiard Attendant
门僮：Doorman 主持：Preside
管家部经理：Executive Housekeeper 演员：Actor& Actress
管家总管：Asst. Executive Housekeeper 服务员：Waiter & Waitress
洗衣房经理：Laundry Manager DJ员：DJ
楼层高级主管：Senior Floor Supervisor 咨客：Hostess
楼层主管：Floor Supervisor
公卫主管：PA Supervisor
洗衣房主管：Laundry Supervisor 工程部：Engineering Department
布草主管：Uniforms Supervisor 总工程师：General Engineer
服务中心领班：Service Center Captain 工程部经理：Chief Engineer
楼层领班：Floor Captain 高级工程师：Senior Engineer
公卫领班：PA Captain 值班工程师：Duty Engineer
水洗领班：Laundry Captain 主管工程师：Supervisor Engineer
干洗领班：Dry Clean Captain 强电维修高级技工：Senior Electrician
布草领班：Uniforms Captain 电梯高级技工：Lift Senior Technical
服务中心文员：Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman 锅炉高级技工：Senior Boilerman
清洁工：P.A. Man 强电值班技工：Duty Electrician
客房服务员：Room Attendant 强电维修技工：Electrician
缝纫工：Seamstress 电梯技工：Lift Man
熨烫工：Presser 机修技工：Machination
洗涤工：Washer 木工油漆高级技工：Carpenter &painter 弱电值班维修技工：Duty Electrician
娱乐部：Recreation Department 保安部：Security Department
娱乐总监；Recreation Director 保安部经理：Security Manager
舞台总监：Stage Performance Director 高级主管：Security Senior Supervisor
艺术总监：Arts Director消防员：Fireman 主管：Security Supervisor 拓展部经理：Marketing Manager 消防主任：Fire Center Officer 各部门、岗位名称英汉对照
保安员：Security Guard 领班：Security Captain
服务员：Waiter & Waitress 咨客：Hostess
餐饮部：Food & Beverage Department 传菜员：Pantryman
中餐厅：Chinese Restaurant 实习生：Trainee
西餐厅：Western Restaurant
餐饮总监；F & B Director
餐饮部经理：F & B Manager
行政总厨：Executive Chef
助理行政总厨：Asst. Executive chef
中厨总厨：Master Chef Chinese Food
中厨主厨：Sous Chef (Chinese Kitchen)
西厨总厨；Master Chef .Western Food
西厨主厨：Sous Chef(Western Kitchen)
西饼主厨：Chief Baker
点心工：Pastry Cook
烧味厨师：Grill Chef
厨工：Cook Assistant
管事部：Steward Department
总管事：Chef Steward
主管：Steward Supervisor
碗工：Dishwasher
管事清洁工：Cleaner
宴会销售部经理：Banquet Sales Manager
宴会销售主任：Banquet Sales Officer
中餐部经理：Chinese Restaurant Manager
西餐部经理：Western Restaurant Manager
营业部经理：Sales Manager
酒水部经理：Beverage Manager
调酒师：Bartender
酒吧服务员：Barman
咖啡厅主管：Coffee Shop Supervisor
高级主管；Senior Supervisor
领班：Captain
高级服务员：Senior Waiter & Waitress
酒店客户经理岗位职责
酒店客户经理岗位职责 直属上级：营销部经理 岗位名称：客户经理（CUSTOMER MANAGER） 联系部门：个人所负责的各政府机关、企事业单位、旅游部门、酒店各部门 职务概述： 负责酒店客房、餐饮、会议等营业项目的推广和销售工作，对客户进行定期探访以维持良好的合作关系，通过落实各细分市场的客户开拓量化指标任务，协助部门完成既定的月度与年度营业预算。 岗位职责： 1、服从部门经理安排，参与各项接待活动。 2、与业务客户、重点宾客保持密切联系，协助部门经理处理日常事务。 3、积极开展市场调研工作，在保持老客户的同时及时发掘潜在客户，增加新的客源。(如：旅行团、、新成立公司、会议、散客等) 4、接待来酒店参观的客人，介绍酒店的情况并注意听取客人对酒店的意见，及时向经理汇报。 5、随时掌握各单位客户的新动态及近期安排，制定工作计划并及时展开营销活动。 6、随时掌握同行的新动态和市场信息，为经理制定工作计划提供资料和合理化建议，协助经理开展营销活动。 7、开展有计划的销售活动，进行销售访问，销售人员在销售访问结束后，应撰写销售访问报告。并为每个客户建立档案、完善营销计划书，有计划地发展新客户。 8、做好部门的设备、办公用品、物品的管理工作。 9、负责商务散客的订房，负责协议客户、旅行团、会议等团体预订的住宿、餐饮、用车等安排，做好VIP的接待工作。 10、负责客户的一切事务，包括探访、档案建立、账款催收等工作。 11、负责客户的一切事务，包括探访、档案建立、账款催收等工作。 12、参加业务洽谈，受委托与协议客户、旅行社、团队消费单位签订销售合约，协议和办理续约手续，同时要做好各种订房资料、合同、客人资料等的档案工作。 13、及时检查销售工作和计划实施情况，销售经理之间应经常互通信息，协调做好重要客人的促销工作。
酒店礼宾部常用英语(全面版)
酒店礼宾部常用英语汇编重要词汇: 礼宾部 Concierge 行生 Bell man 门童 Doorman 行 Luggage 行架 Luggage rack 行存放处 Luggage Depository 行车 Baggage trolley 司机 Driver 电梯 Elevator 洗手间 Toilet 机场 Airport 火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella 接机服务 Pick-up 行寄存 Check baggage 叫早服务 Morning call 自助早餐 Buffet breakfast 往前直走 Straight on 常用词汇: 五星级酒店 Five-star hotel 前厅部 Front office department 总台 Front desk 总机 Operator 商务中心 Business center 游泳池 Swimming pool 西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna 会议室 Meeting room 停车场 Parking lot 总经理 General manager 经理 Manager 大堂副理 Assistant manager [AM]
宾客关系主任Guest relation officer [GRO] 主管 Director 领班 Supervisor 楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman 货币兑换change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care 请勿倒立Keep Top Side Up 常用句子 1.Are these your baggage? 这些是您的行吗? 2.Is this everything, sir? 这是全部东西吗，先生? 3.May I take them for you? 我来帮您拿好吗? 4.Let me help you with your luggage.让我来帮您吧。 5.I hope I'm not disturbing you.我希望没有打扰您。 6.Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。 7.The bellboy will show you to your room, sir. 先生，行生会送您到房间的。 8.Here is your room key. 给您房间钥匙。 9.You may leave your luggage in the Concierge. 您可以把行放在礼宾部。 10.Would you like to check your luggage here? 您要寄存行吗? 11.Don’t worry, your luggage will be sent up at once. 别担心，您的行很快就会送上去的。 12.When you check out, please call NO.6849 and we’ll help you with your luggage immediately. 如果您要
酒店各部门英文
酒店各部门英文 housekeeping dept 客房部 参考资料如下： 董事总经理Managing Director 经济师Economist 总经理General Manager 副总经理Deputy General Manager 驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office 机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to general Manager 行政秘书Executive Secretary 行政助理Administrative Assistant 人力资源开发部Human Resources Division 人事部Personnel Department 培训部Training Department 督导部Quality Inspection Department 计财部Finance and Accounting Division 财务部Accounting Department 成本部Cost-control Department 采购部Purchasing Department 电脑部E.D.P. 市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department
酒店各职位英语名称
酒店各职位英语名称 董事长：Director 收银主管：Cashier Officer 总经理：General Manager 信贷主管：Loan Officer 总经办：Executive Office 应付主管：Payable Officer 总经办主任：Director of Executive Office 应收主管：Receivable Officer 车队长：Chief Driver 会计主管：Accounting Officer 行政干事：Executive Affairs 成本主管：Cost Control Officer 医生：Doctor 仓库主管：Storeroom Officer 司机：Driver 收货主管：Receiver Officer 文员：Clerk 采购主管：Purchasing Officer 护士：Nurse 电脑工程师：Computer Engineer 查核员：Auditor 财务部：Financial Division 收货员：Receiver 财务部总监：Financial Controller 收银员：Cashier 财务部经理：Chief Accountant 信贷员：Creditor 电脑部经理：EDP Manager 应付员；Payable Clerk 查核部经理：Auditing Manager 会计：Accouter 会计部经理：Accounting Manager 出纳员：Teller 成本部经理：Cost Controller 工资员：Payroll Control 采购部经理：Purchasing Manager 成本员：Cost Control 查核主管：Auditing Officer 仓管员：Storeman 电脑操作员：Computer Operator 采购员：Purchaser 人事培训部Human Resources & Training Division 人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division 人事部：Personnel Department 市场营销部总监：Director of Sales and Marketing 培训部：Training Department 销售部经理; Sales Manager 人事部经理：Personnel Manager 销售部副经理：Asst. Sales Manager 培训部经理：Training Manager 高级客户经理：Senior Clients Manager 人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager 培训部主任(人事干事)：Training Officer 公关部经理; Public Relations Manager 人事文员：Clerk 销售主任：Sales Officer 翻译兼英语教师：English Translator & Teacher 公关主任：Public Relations Officer 文员：Clerk 员工餐厅主管：Staff Canteen Supervisor 员工餐厅领班：Staff Canteen Captain 房务总监：Rooms Division Director 厨师：Cook 前厅部：Front Office Department 厨师助理：Cook Assistant 管家部：Housekeeping Department 员工宿舍领班：Staff Dormitory Captain 前厅部经理：Front Office Manager 宿舍管理员：Staff Dormitory Keeper 接待处经理：Reception Manager
酒店礼宾部常用英语对话,值得收藏!
酒店礼宾部常用英语对话，值得收藏！ 泛瑞翻译 一、门童英语 Goodmorning, sir. Welcome to our hotel. 早上好，先生，欢迎光临。 Goodafternoon, madam. Are you going to check in? 下午好，女士，您打算登记入住吗？ Pleasecheck in at the reception desk in the lobby. 请到大堂接待处登记。 Wouldyou like a taxi? 您想叫出租车吗？ Whereare you going, sir? 先生，您打算去哪里？ Ittakes about ten minutes by taxi. 坐出租车大约要10分钟。 Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。 There’sparking space in the garage. 停车场有空位。
Parkingis free for guests of the hotel. 宾客免费停车。 If youdon’t know how to come back, give us a call. 如果您不知道怎么回来，可以给我们打电话。 Have apleasant trip, sir. 先生，祝您旅途愉快。 二、行李员英语 May Itake your luggage for you? 我来帮您拿行李，好吗？ Just amoment, please. I’ll bring a luggage cart. 请稍等一下，我去推一辆行李车来。 Don’tworry, sir. Your luggage will be sent up at once. 先生，别担心，您的行李很快就会送上去。 Whenyou check out, please call number 32 and we’ll help you with your luggageimmediately. 如果您要离店，请拨打32，我们会马上帮您运送行李。 Howmany pieces of luggage do you have? 请问您有几件行李？
2021年酒店面试的英语问题及答案
酒店面试的英语问题及答案 导语：酒店的英语问题有哪些?以下是精心为大家的有关酒店面试的英语问题及答案，希望对大家有所帮助，欢迎阅读。 1、你喜欢和什么样的人/经理一起工作？ What kind of people/manager do you like to work with? 这个问题主要是看你能否融入这个团队，同时，你喜欢一起工作的人通常往往是你本身性格的一个折射，意思就是你喜欢一起工作的人往往性格和你相似，所以这个时候面试人也想要知道你是如何看自己。如果你面试国际性的酒店，往往可以说I like working with people who are open-minded, active and easy-going（这只是一个例子），也可以按照自己的性格以及你面试的岗位回答。 2、如果我酒店雇用你，你觉得可以为酒店带来什么样的贡献？ What kind of value/contribution will you bring in if you join our hotel? 可以大胆谈谈自己的优势，尤其是根据自己的。可以说：If I get chance to join XXX hotel, I believe that my rich
experiences in XXX(擅长的方面) can bring extra value to XXX hotel. Because/Since...（因为...谈自己以前的经历). 这个问题的关键是你能说出个一二来，而且面试官想要知道你是否知道自己的优势在哪。 3、How would you handle difficult or fussy customers? 你是如何应对麻烦或者挑剔的客人的？ 这个问题算是酒店面试最常见问题之一了。其实关于应对挑剔麻烦的客人，你的回答可以遵循以下6个关键词来组织自己的语言，然后还可以举一个以前发生过的例子，来证明你指导如何应对麻烦和挑剔的'客人。 *Respect/尊重 *Empathy/同理心，站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective) *Listen/倾听
酒店面试的英文自我介绍
酒店面试的英文自我介绍 i am . i was born in . i graduate from senior high school and major in english. i started learning english since i was 12 years old. my parents have a lot of american friends. that’s why i have no problem communicating with americans or others by speaking english. in my spare time, i like to do anything relating to english such as listening to english songs, watching english movies or tv programs, or even attending the activities held by some english clubs or institutes. i used to go abroad for a short- term english study. during that time, i learned a lot of daily life english and saw a lot of different things. i think language is very interesting. i could express one substance by using different sounds. so i wish i could study and read more english literatures and enlarge my knowledge.
酒店各部门英文缩写
酒店各部门英文缩写 总经理办公室:GM 人力资源部:HR 财务部:FN 餐饮部:F&B 客房部:HSKP 工程部:ENG 保安部:SEC 康乐部:ENT 前厅部:FO 销售部:S&M 市场传讯部MC Marketing Communications DEPARTMENT 酒店各职位英文缩写 GM---GENERAL MANAGER 总经理 DGM---DUTY GENERAL MANAGER 副总 DOR---DIRECTOR OF ROOMS 客务部总监 AM---ASSISTANT MANAGER 大堂经理 DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部 FOM---FRONT OFFICE MANAGER 前厅部经理 CON---CONCIERGE 礼宾部 BC---BUSINESS CENTER 商务中心 F&B---FOOD&BEVERAGE 餐饮部 ENG---ENGINEERING 工程部 HR---HUMAN RESOURCES 人力资源部 FN---FINANCIAL DEPARTMENT 财务部 FC---FINANCIAL CONTROLLER财务总监 行政总厨 A.T.K Administrative total kitchen
收益管理经理 Revenue Manager RECP---RECEPTION 接待处 HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语 董事长 Board Chairman (Director) 董事总经理Managing Director 经济师Economist 首席会计师 Chief Accountant 总经理General Manager 副总经理Deputy General Manager (Vice) 驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office (G.M office) 机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary 人力资源部Human Resources Division 人事部Personnel Department 培训部Training Department 质检部Quality Inspection Department 员工关系部 Staffing Relationship Department 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager 人事部经理Personnel Manager 培训部经理Training Manager 质检部经理Quality Inspection Manager
酒店岗位名称
星级酒店各部门、岗位名称英汉对照 董事长：Director / CEO 收银主管：Cashier Officer 总经理：General Manager 信贷主管： Loan Officer 总经办：Executive Office 应付主管：Payable Officer 总经办主任：Director of Executive Office 应收主管：Receivable Officer 车队长：Chief Driver 会计主管： Accounting Officer 行政干事：Executive Affairs 成本主管：Cost Control Officer 医生：Doctor 仓库主管：Storeroom Officer 司机：Driver 收货主管：Receiver Officer 文员：Clerk 采购主管：Purchasing Officer 护士：Nurse 电脑工程师：Computer Engineer 查核员：Auditor 财务部：Financial Division 收货员：Receiver 财务部总监：Financial Controller 收银员： Cashier 财务部经理：Chief Accountant 信贷员：Creditor 电脑部经理：EDP Manager 应付员；Payable Clerk 查核部经理： Auditing Manager 会计：Accouter 会计部经理： Accounting Manager 出纳员：Teller 成本部经理：Cost Controller 工资员：Payroll Control 采购部经理：Purchasing Manager 成本员：Cost Control
前台常用英语100句
酒店总机常用英语及技巧 一、接听外线电话： 2)电话铃响三声接起，中英文清晰报出酒店名称： 早上好，龙轩大酒店。请问有什么可以帮到您！ Good morning, LonSun hotel. How may I assist you ! 2) 转接时，对来电方： 请稍等！Hold on, please ! 3) 电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry, the line is busy , please call back later ! 4) 转入电话无人接时： 电话没人接，您是否需要留宿？ There’s no answer. Would you like to leave a message ? 5) 转入客房电话： A 请问您找哪位？Who would you like to speak to ? B 对不起，没有这个姓名的客人。 Sorry, there’s no guest with that name. C 您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a botel guest? 6) 内容没听清或不确定时： A 请您再说一遍好吗? Would you like to repeat the number ? B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ? 7) 对方拨错号码： 恐怕您拨错了号码，这里是龙轩酒店总机 I’m afraid you dial the wrong number, here is LonSun hotel operator. 8) 外线来电详细问询时； 我将帮您把电话转到问询处； I’ll put you through to the information desk. 9) 来电方需要留言； A 请告诉我您的留言内容； Could you please give me the message , sir /madam? B 请放心，我一定将您的意思转达给X先生/小姐。 谢谢您的来电，再见！ Thank you for calling , I’ll relay the message to X Mr.Mrs, 二、酒店住客的叫醒受理； 10）能告诉我您的姓名和房号吗？ May I have your name and your room number ,please ? 11) 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ? 12) 我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time , sir/madam？ 13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！
酒店英语面试自我介绍范文6篇
酒店英语面试自我介绍范文6篇 自我介绍是向别人展示你自己的一个重要手段，下面是小编收集整理的酒店英语面试自我介绍范文，希望能帮到你。 酒店英语面试自我介绍范文1Hello, everyone, I am glad to have the opportunity to interview your hotel! My name is ...., 24-year-old, professional tourism management. I have done in the home front as the manager on duty, respect Hyatt done after room foreman, I have a wealth of management and customer service experience, my outgoing, cheerful, I like the hotel industry. I want your hotel to a display platform, I will work harder and learning. 酒店英语面试自我介绍范文2Good morning afternoon everyone! It is really nice to meet you all here. Let me introduce myself first. My name is I am graduated from College。I am 22 years old now and my hobbies are During the school year, I joined Tourist Association. Because of this, I improved greatly on my communication ability. I am an outgoing, honest, responsible, and warm-hearted person. I can adapt different environments quickly. I love your hotel, at the same time, I am really proud of myself applying for this job, I hope you can give me a
酒店各职位英语名称
酒店各职位英语名称
酒店各职位英语名称 董事总经理Managing Director 经济师Economist 总经理General Manager 副总经理Deputy General Manager 驻店经理Resident Manager 总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office 机要秘书Secretary 接待文员Clerk 副总经理Vice General Manager 总经理助理Assistant to General Manager 总经理秘书Secretary to general Manager 行政秘书Executive Secretary 行政助理Administrative Assistant 人力资源开发部Human Resources Division 人事部Personnel Department 培训部Training Department 督导部Quality Inspection Department
计财部Finance and Accounting Division 财务部Accounting Department 成本部Cost-control Department 采购部Purchasing Department 电脑部E.D.P. 市场营销部sales & Marketing Division 销售部Sales Department 公关部Public Relation Department 预订部Reservation Department 客务部Room Division 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department 工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade
常用酒店英语词汇大全如下
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
[酒店面试英文自我介绍]五星级酒店英语面试
[酒店面试英文自我介绍]五星级酒店英语面试 对于酒店来说，它所设立的面试是为了寻找适合在酒店工作的优秀的员工。下面是为大家的酒店面试英文自我介绍，仅供参考。 Good morning, ladies and gentlemen! It is really my honor to have this opportunity for an interview. I hope I can make a good performance today. I'm confident that I can sueed. Now I will introduce myself briefly. I am 26 years old. I was graduated from Shenyang University, majoring in hotel management. After graduation, I began working in a 3-star hotel as a Room Attendant. After one year’s hard-work, I had the chance to work in Inter Continental Shenyang Hotel as a bellboy. This is a five-star hotel located in the center downtown of Shenyang, with 24 floors and 297 luxury suits, this hotel is highly influential in Shenyang with high oupancy rate. During this 2-year working experience in this hotel, I have gained a lot. But I want to change my working environment, I'd like to find a job which is more challenging. So I e here to pete for this position. I think I'm a good team player and a person of great honesty to others. Also，I am able to work under great pressure.
酒店部门英语名称
酒店部门英语名称1．Executive Officet行政办公室 2．Human Resources Dept.人力资源部 3．Front Office前厅部 4．Housekeeping Dept.管家部 5．Food & Beverage Dept.餐饮部 6．Recreational Dept.康乐部 7．Financial Dept.财务部 8．Sales Dept.市场营销部 9．Security Dept.保安部 10．Engineering Dept.工程部 11．Waiting list等候名单 12．Average room rate平均房价 13．DND=Do Not Disturb请勿打扰 14．VIP=Very Important Person贵宾 15．Package包价服务 16．No-show订房不到 17．Message留言 18．Cancellation取消 19．Walk-in无预订散客 20．Morning call叫醒服务 21．Complain投诉 22．Over booking超额预订 23．OOO=Out of Order维修房 24．Lost and found 失物招领 25．Room status 房间状态 26．Check in 登记入住 27．Check out 结帐离店 28．Reservation预订 29．Reception接待 30．Operator总机话务员 31．Business centre商务中心 32．DDD=Domestic Direct Dial国内直拨 33．IDD=International Direct Dial国际直拨 34．LDD=Local Direct Dial市话 35．Suite套房 36．Standard room标准间 37．Double room大床间 38．Mini-bar小酒吧 39．Laundry service洗衣服务 40．Room service送餐服务 41．Menu菜单 42．PA=Public Area公共区域 43．DJ=Disk Jockey音控员
酒店各岗位职责
酒店各岗位职责Newly compiled on November 23, 2020
酒店各岗位工作职责 一、酒店店总 岗位职责： 在总公司的领导下，全面负责酒店的筹建运营管理。制定并完成酒店营业预算；做好对客服务，做好内部卫生质量、服务质量控制；人员定岗定编定薪，定期培训考核，做好团队建设；做好酒店的安全管理、成本管理，保持酒店设施设备的正常运转，维护好与相关职能部门的关系。 工作内容： 1.负责主持酒店的全面工作，贯彻执行公司下达的经营管理指令，对公司总经理负责并向其报告工作。 2.负责制定本店各项业务计划，并组织、协调、指挥、控制各部门准确贯彻实施。 3.组织本店工作例会，听取汇报，督促工作进度，解决工作中的问题。 4.负责本店的日常经营管理，加强对前厅、客房工作的巡查督促。定期培训和日常指导督导各级管理人员严格履行岗位责任制。 5.负责本店的安全和日常的质量管理工作，检查和督促各部门严格按照工作规程和质量要求进行工作，实行规范作业。 6.负责本店员工的岗位业务培训，督促部门有计划地抓好培训工作，提高全员业务素质。 7.负责督促有关人员搞好卫生、成本核算等工作。 8.负责酒店财产的管理, 拟定酒店各项设备的添置，更新和改造计划，不断完善服务项目。 9.认真考核下属部门管理人员的日常工作成绩，倡导民主管理气氛，激发员工的士气和积极性，不断提高管理效能。 10.保持与其他部门的联系，协调配合，搞好工作。 11.采取有效方法，建立良好的公共关系，广泛听取和搜集宾客及酒店各部门的意见，处理投诉，不断改进工作。 12.审阅每天的业务报表，掌握当日预定、货源供应等工作情况。了解当日的重要来宾的有关情况和特殊要求，认真组织做好一切准备工作。
酒店礼宾部常用英语(全版)
酒店礼宾部常用英语(全版)
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酒店礼宾部常用英语汇编重要词汇: 礼宾部 Concierge 行李生 Bell man 门童 Doorman 行李 Luggage 行李架 Luggage rack 行李存放处 Luggage Depository 行李车 Baggage trolley 司机 Driver 电梯 Elevator 洗手间 Toilet 机场 Airport 火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella 接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call 自助早餐 Buffet breakfast 往前直走 Straight on 常用词汇: 五星级酒店 Five-star hotel 前厅部 Front office department 总台 Front desk 总机 Operator 商务中心 Business center 游泳池 Swimming pool 西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge 桑拿 Sauna 会议室 Meeting room 停车场 Parking lot 总经理 General manager 经理 Manager 大堂副理 Assistant manager [AM]
酒店英文面试常见问题及回答
酒店英文面试常见问题及回答整理的《酒店英文面试常见问题及回答》希望能帮到你！ Q：Can you sell yourself in two minutes? Go for it. (你能在两分钟内自我推荐吗?大胆试试吧!) A：With my qualifications and experience, I feel I am hardworking, responsible and diligent in any project I undertake. Your organization could benefit from my analytical and interpersonal skills.(依我的资格和经验，我觉得我对所从事的每一个项目都很努力、负责、勤勉。我的分析能力和与人相处的技巧，对贵单位必有价值。) Q：Give me a summary of your current job description. (对你目前的工作，能否做个概括的说明。)
A：I have been working as a computer programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support. (我干了五年的电脑程序员。具体地说，我做系统分析，解决问题以及软件供应方面的支持。) Q：Why did you leave your last job?(你为什么离职呢?) A：Well, I am hoping to get an offer of a better position. If opportunity knocks, I will take it.(我希望能获得一份更好的工作，如果机会来临，我会抓住。) A：I feel I have reached the glass ceiling in my current job. / I feel there is no opportunity for advancement. (我觉得目前的工作，已经达到顶峰，即没有升迁机会。) Q：How do you rate yourself as a professional?(你如何评估自己是位专业人员呢?)