Case_Study商务英语案例分析

Case Study

Of

Kimsoong

Contribution Signature Name Student

Number

刘佳慧25%

暴文婷25%

贾睿25%

车宇恒25%

Index

1.Background information of Kimsoong (2)

2. Kimsoong customer profile (4)

3.Problem (6)

(1).Cutomer profiles (7)

(2). The excellent office workers (7)

(3).Improving skills (7)

(4).Cooperation (7)

4.Solutions (7)

(1).Building up relationships (8)

(2).Increasing customer loyalty (8)

(3).Drawing up an accurate buyer profile (8)

(4).Encouraging staffs (8)

5.Conclusion (10)

1.Background information of Kimsoong

Kimsoong, a Korean car manufacturer, has its European headquarters near Paris. It has retail sales franchises in most European countries which not only sell cars and motor accessories but also have servicing facilities. The larger outlets also offer fast-fitting of tyres and exhausts, and deal in used cars.

Over the last ten years Kimsoong, with its reputation for reliability at low prices, has build up market share at the lower end of the market. Their basic models include many”extras”which other manufacturers charge for. Kimsoong also makes large donations to environmental groups and is seen as an organization with a social conscience. Furthermore, its R&D Department is developing an “eco-car” which uses an alternative power source.

Then set our focus on the whole car manufacturing market.For 2009, global vehicle sales remain in the midst of a precipitous fall-off, led by sharp declines in the mature markets of the United States, Western Europe and Japan. We project total cars produced at 51,971,328.

In 2006 there were 49,886,549 passenger cars produced in the world, with an increase of 6.45% over the previous year. The increase for 2007 was more modest, and 2008 showed a decline. Analysts from various institutes had in fact pegged the year 2007 as the year which would end the 5-year cycle (2002, 2003, 2004, 2005, 2006) of record global auto sales worldwide.

year cars produced in the world

2009 (projection) 51,971,328

2008 52,940,559

2007 54,920,317

2006 49,886,549

2005 46,862,978

2004 44,554,268

2003 41,968,666

2002 41,358,394

2001 39,825,888

2000 41,215,653

1999 39,759,847

A third of all cars in the world is produced in the European Union (see chart below).

Ch ina became the world’s third-largest car market in 2006, as car sales in China soared by nearly 40% to 4.1 million units. China should become the world’s second-largest car market by 2010, as low vehicle penetration, rising incomes, greater credit availability and falling car

prices lift sales past those of Japan. Furthermore, vehicle penetration in China stands at only 24 vehicles per 1,000 people, compared with 749 vehicles per 1,000 people in the mature markets of the G7.

It is estimated that over 600,000,000passenger cars travel the streets and roads of the world today.

In the United States alone, 247,421,120 "highway" registered vehicles were counted in 2005, of which 136,568,083 passenger cars. (Bureau of Transportation Statistics U.S. Department of Transportation)

So with the high development of car manufacture, we may face many difficulties. There are so many cars produced in the world, the only thing we can do to keep our position is to become more competitive in this market, or we’ll drive out b y its high competition.

2. Kimsoong customer profile

Customers are the god of our company, thus the survey of customers’ tastes and basic information is important for us to know better of our shortage, and we’ll also serve more people in the fu ture and gain more profits. The following forms are information we have got from our customers.

Age Sex Occupation

Under 30 48% Male 52% Student 8% 31-40 27% Female 48% Self-employed 15% 41-50 15% Employed 75% Over 51 10% Retired 2% We can see that the majority of the customers are men who are under 30, they are employed. However, women between 31 and 50 who are self-employed have potential to buy our cars.

Interests(in order of importance) Percentage of

repeat buyers

Income group

1.Eating/drinking

5.Health/fitness

15% Higher income 2%

2.Sport 6.Reading Middle income 82%

3.Travel 7.The arts Lower income 16%

4.Environment 8.Politics

Our repeated customers only occupy 15% of the whole. People who buy our cars are mostly middle income group. This is a hint that if we want to hold on to existing customers, we must produce cars that are affordable by middle income group. But to attract new customers we should provide different kinds of cars for different income level.

Reason for not repeating purchase After-sale

care

Customers’

priorities(in order

of importance)

Bought a competitor’s model 52% Excellent

4%

1.Economy

Dissatisfied with service 26% Very good

12%

2.Price

Relocated 8% Good

17%

3.Reliability

No longer drive 5% Fair

61%

4.After-sales service

Don’t know 9% Poor

6%

5.Length of warranty

6.Performance

https://www.sodocs.net/doc/ab5088108.html,fort

As the form shows, customers are not satisfied with our service. The competitor’s cars are better in performance and service. These are two main reasons that hinder us to maintain existing customers. The after-sale care is just fair. In a word, customers care more about their price, reliability, after-sales service, etc. We should improve our service and convince customers of the reliability of our cars at the same time.

By collecting and analyzing customer profiles, we may conclude that we can make improvement by producing cars suit every age stage, providing reasonable price for middle income group, improving our after-sales service to hold on to existing customers. We should also create cars for women and for self-employed persons and even students. High level cars with high price will attract people of high income group. These may help gain more profits.

3.Problem

Facing the intense competition, the company must remain unchanged with its reputation for reliability at low prices and has its excellent office workers and loyal customers, also the skill and cooperation are very important parts. The management should solve these problems.

(1).Cutomer profiles

The company’s new strategy is to hold on to existing customers and increase customer loyalty. And the company also hope to develop a more accurate buyer profile. Customers are very important to a company. So the company should know about the customers well so that we can produce the products that fit the customers. Only in this way can our company make profits.

(2). The excellent office workers

The excellent office workers in the company is also a big problem. For one hand, the younger office workers have much knowledge but a little experience; on the other hand ,the elder office workers don’t have as much knowledge as the young but they have enough experience. They are all excellent, but the company doesn’t have enough money to hire both the young and the elder ones. So the problem is that the company should choose what kind of the officers they need by using less money to make more money.

(3).Improving skills

Improving skills is also a big problem to the company. Because of the ever-accelerated science and technology, having a superb skill can save cost and make profits.

(4).Cooperation

Last but not the least, cooperation is very important to the company. But the company’s staffs are lack of the skills of grasping good communication. So if the company want to do better, they must promote social skills and competence.

4.Solutions

Aiming at the problems given above, we summarize some solutions to those problems:

(1).Building up relationships

To builds up long-term customer relationships, thereby increasing profits.

To establish long-term cooperation relations, the customer is one of the important fa ctors that assure our company’s long-term and stable development. In the long-term cooperation relations, the company can not only improve enterprise image, enterprise credibility still can bring stability of the interests of the enterprise income. Only in this way, can the enterprise form a security capital chain. Additionally, through this long-term cooperation, we can build trust with each other and win good enterprise image, thus our company will expand more customer groups and win more profits.

(2).Increasing customer loyalty

Increasing customer loyalty is to guarantee the premise of enterprise sales. First, our company shall keep good communication with customers. The price for the customers must be given favorable; we can also use the gifts method to increase satisfaction. Cheap and good things will receive the love of consumers, so we should be radically improve the competitiveness of our enterprise, by improving products’ performance in all aspects so as to reduce the cost. Once the cost reduced, we will not only attract more customers to buy our cars, but also enhance our profit space, that is kill two birds with one stone.

(3).Drawing up an accurate buyer profile

Enterprise’s accurate understanding of his client group is very important. The company should not only know the customer's age distribution, but have an understanding of what kind of car sales good. At the same time, we must pay attention to customers’ feedback, make market surveys, know what kind of car our customers really want to buy. F rom these information we will realize our company’s deficiencies, so as to further improve their product, as well as the enterprise’s all aspects of operation.

(4).Encouraging staffs

To encourage staffs to be more active in building up good customer relations.

It is not enough to just have a good car, a good people who can promote it is necessary. So encourage staffs to establish good relationship with customers is very important. Nowadays, the consumer not only pays attention to the quality of the product itself,

but is very concern about enterprise service attitude. First, the company shall encourage the staffs to work hard to establish a good relationship with their clients. For those who have outstanding performance , the company sales should give them full praise and encouragement. For those who not work hard, and have poor work performance, our company shall take appropriate punishment. Everyone must have crisis consciousness. Second, team spirit is very important. The common saying says more people, more powerful. Only we work together can we create more profits for our company.

5.Conclusion

From the report above, we can see that good customer relationships are very important for our further development. Only when we win our customers’ loyalty, can we gain more profits and make a good reputation. Thus, improvement of all aspects, including staff training, survey of customers and potential ones, change of disciplines and politics in our company and so on is of importance. We should also appreciate other competitors strengths and learn to use them for ourselves. I believe that our company will develop well in the future and attract more customers to buy our cars.

商务英语谈判案例分析[1]1

商务英语谈判课后作业 ——案例分析

商务英语谈判案例分析 Example: Dan smith was a bissiness who works on gymnasium equipment，and it was the first meeting between Robert Liu and him.In just a few minutes of the conversation, Robert Liu felt that this big fellow with a straightforward appearance kept a mind of a cunning rabbit .Known that the guy was skilled in this way ,he took great care in the negotiation. In the first round ,their covercition was as follows: D: I'd like to get the ball rolling by talking about prices. R: Shoot.,I'd be happy to answer any questions you may have. D: Y our products are very good. But I'm a little worried about the prices you're asking. R: Y ou think we about be asking for more?(laughs) D: (chuckles) That's not exactly what I had in mind. I know your research costs are high, but what I'd like is a 25% discount. R: That seems to be a little high, Mr. Smith. I don't know how we can make a profit with those numbers. D: Please, Robert, call me Dan. (pause) Well, if we promise future business――volume sales――that will slash your costs for making the Exec-U-ciser, right? R: Y es, but it's hard to see how you can place such large orders. How could you turn over so many? (pause) We'd need a guarantee of future business, not just a promise. D: We said we wanted 1000 pieces over a six-month period. What if we place orders for twelve months, with a guarantee? R: If you can guarantee that on paper, I think we can discuss this further.But even with volume sales, our coats for the Exec-U-Ciser won't go down much. D: Just what are you proposing? R: We could take a cut on the price. But 25% would slash our profit margin .We suggest a compromise――10%. D: That's a big change from 25! 10 is beyond my negotiating limit. (pause) Any other ideas? R: I don't think I can change it right now. Why don't we talk again tomorrow? D: Sure. I must talk to my office anyway. I hope we can find some common ground on this. NEXT DAY D: Robert, I've been instructed to reject the numbers you proposed; but we can try to come up with some thing else.

商务英语翻译汇总

1 你什么时候要货呢？When do you want the goods? 2 货送到哪里去？Where shall we deliver the goods? 3 有没有送货地点的名片？Do you have card of delivery address. 4 你拿多点数量可以便宜点。We can lower the price, if you take more. 5 这个很便宜了，我都算批发价价格给你了。This is cheap, it is whole sale price. 6 先生（女士），等一下，我看最低能多少钱给你。 Wait a minute, Sir/ Madam, 7 这种款式没货了，这种质量和那种是一样的，价格也一样。 This style is out of stock. This one and that one are the same quality, same price. 8 还需要点别的什么东西吗？Do you want any others? 9 要好点的还是便宜的？Want goods products or cheap one? 10 你要多少米的？How long do you want? 11 算了，给你了。下次多点来关顾。OK, hope you can come again next time. 12 等一下，他去仓库拿货给你看。 Wait a minute. He is going to the warehouse to take the goods. 13 保修一年one year warranty 14 一年内是质量问题可以拿回来换。 If there is quality problem, take it back, we replace it. 15 我怎么联系你呢？How can I contact with you? 16 这个数量太少了。能不能订多点呢? Your order is too small, can you order more? 17 我有便宜点的。I have cheaper one. 18 这个一扎是50米。50 meters, a bundle 19 你要多大的？小一点的就便宜点。 What size do you want? The smaller, the cheaper. 20 拿这种就便宜点，一样大小的，牌子不同。 This one is cheaper, the same size, different brand. 21 这种款式要多少个？How many do you want of this style? 22 等一下，我上二楼拿给你。Wait a minute. I am going upstairs to take it. 23 不行，这个价格我们要亏本的。Sorry, for this price, we will lose money. 24 你还要多点吗？Do you want some more? 25 我们的仓库不远，很快就到了。Our warehouse is not far, we will arrive soon. 26 这么慢，来了没有？再不来我就走了。----很快就来了，再等三分钟。 We have been staying here for a long time. When will he come? If no, we will go. Wait more 3 minutes. 1 请问要多少卷？How many rolls do you want? 2 你的货是自己带走，还是要送? You want us to deliver goods or take by yourself? 3 是货到付款，还是现在支付？ Cash on delivery (COD), or on-site payment 4 如果要送货，运费由你出。 You should pay for the cost of delivery if you want. 5 你想要买什么电器？What electronic equipment do you want to buy? 6 这个款式很畅销。This style sells very well.

商务英语谈判价格包装等谈判案例

A:为出口公司B:为国外进口公司 场景一：价格谈判 A和B开门走进办公室…… A: please take your seat,--- B:Thank you. A:After anttending our new product launch meeting,you must have a detail idea about our products,---.Now please let me know what kinds of flowers you are interested. (A递给B 一个产品目录册，B迅速地翻阅并作出标记) B:Yes,your flowers are pretty beautiful and leave me a deep impression. (A接过B递回的册子，翻阅) B:And I’d like to get the ball rolling by talking about the price.what prices will you offer for these I’ve marked? A:---,before we quote price please tell me how many flowers you are going to buy. B:for No.10 we’d like to phurchase 1500 units,No.20,1000 units and 1000 units for No.30. A:The usual price for No10 is 25 USD,for No20,35,and No30,50USD.they are all on the trade term of CIF Sydney. B:I t hink it’s unacceptable for us,you know the market has shrinked a lot during the economic ressesion period. A:we understand it,but you know these flowers are good for value.And they are newly cultivated after we tried a lot for genetic transplant.I believe you know the cost we spent. B:yes, I know that,---,it’s because of that ,I hope we can cooperate to open the market.If the price is reasonable, the large volume sales will be easy to reach,and that can remedy your large cost,right? A: (考虑片刻)Considering it’s the first time we do business and long-term cooperation in future, we can cut 1 USD for the price which we usual don’t do . B:1 USD? It makes no difference.we need more.and to be frank,we want the price to be 20,25 and 40 USD for each kind. A:No,no,no,I think you are kidding….---,that’s a big cut ,and it will make us have no returns. B:(表情严肃，犹豫片刻)Then how about 22,30 and 45 USD. A:That’s still leave us a little of margin,but increase 500 hundreds units for each kind,we can make it. B:That’s hard for us,yo u know it is a large size,and we can’t keep them for a long time. A:The season of large demand for flowers is coming,we guarantee the delivery within 1 month, that can be helpful for your quick sale. B:The delivery should be within 1 month, otherwise I cannot place the order. Now let’s reach some middle ground,you allow a 20% discount,I increase the order quantity by 500 hundreds units at that new price. A:20% discount? The policy regulates the maxium discount is within 15% in our company. And if you want to get the discount,the units you ordered have to overpass 2000 for each item. B:2000 units?we can’t take that many.Though you can’t offer us 15% discount,10% is ok.I hope you can accept it.--- A:---,we can grant 8% at most,that’s the best we can do.A nd

商务英语案例分析

Chapter 4 Exercises I. Write the full names for the following short forms, then translate them into Chinese. NAFTA AFTA ASEAN EEC MERCOSUR ECSC EFTA OEEC EU APEC II. Make the right choices for the 5 types of international economic integration. Type of Bloc Features of Trade Bloc Tariff Concession Free Trade Among the Members Common External Tariffs Free Movement of Production Factors Harmonization of All Economic Policies the preferential tariff arrangement Free-trade area Customs union Common Market Economic union

III. Answer the following questions. 1. What is trade bloc? 2. What are the main types of trade bloc? 3. How many phases are there in the development of EU? What are they?

教学案例：商务英语案例教学论文

商务英语案例教学论文 一、商务英语案例教学的实施步骤 商务英语类课程旨在培养具有良好的跨文化素质和跨文化交际能力的高层次、应用性、专业型英语人才。在商务英语教学中引入案例教学法，是培养面向市场需求的应用型人才的有效途径。根据笔者的教学实践，开展商务英语案例教学通常包括以下实施步骤: (一)选择和编写教学案例 选择和编写案例是开展案例教学的首要任务。教学案例编写的质量直接影响着实施案例教学的最终效果。一般来说，教师在选择和编写案例时应遵循几个基本原则:第一，要具有典型性。选择案例时要围绕国际商务活动中的典型情境，编写一些具有代表性的案例，让学生能够了解熟悉现实中的商务活动情境及解决问题的方式。第二，要具有真实性。所选案例要符合当前国际商务活动的实际情况，真实可信，切不可随意杜撰，脱离事实。第三，要具有时代性。案例的选择编写要尽量贴近当代人们的生活，体现时代气息，反映最新商务理论前沿。第四，要具有相关性。选择编写案例时要结合课程内容和教学目标，有针对性地选择案例，确保案例内容能够促进教学目标的实现。第五，要具有问题性。案例中尽可能包含出一些复杂棘手的问题，鼓励学生运用所学的专业知识去发现问题、分析问题、解决问题，从而增强运用知识技能解决实际问题的能力。

(二)要求学生做好课前准备 案例教学的成功需要师生共同努力，尤其是需要学生的积极参与和全力配合。在开展案例教学前，应提前把案例材料发给学生，并且要求学生课前熟悉案例材料，了解案例要研究解决的问题，积极查阅相关资料，熟悉有关文化知识背景。笔者在实施商务英语案例教学的实践中发现，课前准备充分的学生，其参与讨论的积极性更高，对问题的认识更加深刻，解决问题的思路更加清晰。因此，要求学生认真做好课前准备工作非常必要。 (三)组织学生开展课堂讨论 课堂讨论是案例教学的核心内容和重要环节。在组织学生进行案例讨论时，教师应积极鼓励学生用英语表达思想观点和展开交流讨论，并对学生的讨论或辩论适时加以引导控制，确保讨论始终围绕主题。在方法技巧上，应借鉴古代教育家孔子“不愤不启，不悱不发”的教学思想，在学生思考和讨论案例的过程中，教师不要急于给出答案或者发表自己的看法，而是让学生尽可能地自己寻找解决问题的思路。同时，还要注意倾听，善于观察，从学生的一言一行中捕捉信息，及时采取有效对策，用探索性的问题和启发性的提示，循循善诱、因势利导，组织课堂讨论向着有意义的方向深入。 (四)及时进行课堂总结点评 案例讨论结束后，教师应及时对讨论情况进行总结，重点阐述案例讨论的思路、讨论的重点难点、主要解决的问题等，客观评述讨论中的成功之处和不足之处，表达自己对案例的理解和主要观点。此外，还应对学生在讨论中的表现进行点评，尤

(整理)商务英语谈判对话900句.

英语谈判对话900句，商务洽谈英语对话，签订外贸合同英语对话 --- Such data is confidential. 这样的资料为机密资料。 --- I am not sure such data does exist. 我不确定是否有这样的资料存在。 --- It would depend on what is on the list. 这要看列表内容。 --- We need them urgently. 我们急需这些资料。 --- All right. I will send the information on a piecemeal basis as we acquire it. 好。我们收齐之后会立即寄给你。 --- I'd like to introduce you to our company. Is there anything in particular you'd lik e to know? 我将向你介绍我们的公司，你有什么特别想知道的吗？ --- I'd like to know some information about the current investment environment in y our country? 我想了解一下贵国的投资环境。 --- I'd like to know something about your foreign trade policy. 我非常想了解有关贵国对外贸易的政策。 --- It is said that a new policy is being put into practice in your foreign trade. 据说你们正在实施一种新的对外贸易政策。 --- Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed goods. 我们的对外贸易政策一向是以平等互利、互通有无为基础的。 --- We have adopted much more flexible methods in our dealings.

常用商务英语翻译

The road to Hell is paved with good intention好心办坏事 The spirit is willing, but the fresh is weak. 心有余而力不足 A young idler, an old beggar. 少壮不努力老大徒伤悲. 爱莫能助be disobliging 活该to have it/that coming to sb. 遇到克星meet one’s waster Cats hide their claws. 知人而不知心 Grasp all. Lose all. 贪多必失 Two’s company，but three’s a crowed. 两人成伴，三人不欢背黑锅The whipping boy./ to carry the can 逼得走投无路to bring/ drive sb. to bay. 进退维谷to be caught between the Devil and deep blue sea. 出格step out of line No way is impossible to courage. 勇者无惧 The more wit, the less courage. 初生牛犊不怕虎 Nothing ventured nothing gained. 不入虎穴焉得虎子 认为…不在话下think nothing of doing sth. 采取主动take the initiative in doing sth. 激流勇进advance through the rapids.

Don’t hate the hand that fee ds you. 不要忘恩负义 Better be envied than pitied. 宁被人妒，不被人怜 To turn over a new leaf. 改过自新 吃不着葡萄说葡萄酸sour grapes 恨铁不成钢regret that one’s offspring does not live up to one’s expectations wish iron could turn into steel at once. 红颜易逝beauty fades likes a flower Care killed the cat. 忧愁伤身 To leave(sb) for behind/ in the dust 望尘莫及 Feast or famine 大起大落 To scratch one’s head/ rack one’s brain 冥思苦想 The fool wonders, the wise man asks. 愚人困惑，智者勤问 The squeaking wheel gets the oil. 无声无息，亦无所得 He who hesitates is lost. 犹豫不决错失良机 一头雾水To be in a complete fog/ to be puzzled and confused. 仁者见仁，智者见智To be all things to all men/people. 茅塞顿开click（to suddenly became clear or understand） Faith moves mountain. 精诚所至，金石为开 A friend is best found in adversity. 患难见真情

商务英语谈判对话

商务英语谈判经典句 1 If you take quality into consideration, you will find our price reasonable. 如果您把质量考虑进去的话，您会发现我方价格是合理的。 2 We guarantee quality products which can stand fierce competition. 我们保证提供能经得起激烈竞争的高质量产品。 3 I still have some questions concerning our contract. 就合同方面我还有些问题要问。 4 We are always willing to cooperate with you and if necessary make some concessions. 我们总是愿意合作的，如果需要还可以做些让步。 5 If you have any comment about these clauses, do not hesitate to make. 对这些条款有何意见，请尽管提，不必客气。 6 Do you think there is something wrong with the contract? 你认为合同有问题吗？ 7 We'd like you to consider our request once again. 我们希望贵方再次考虑我们的要求。 8 We'd like to clear up some points connected with the technical part of the contract. 我们希望搞清楚有关合同中技术方面的几个问题。 9 The negotiations on the rights and obligations of the parties under contract turned out to be very successful. 就合同保方的权利和义务方面的谈判非常成功。 10 We can't agree with the alterations and amendments to the contract. 我们无法同意对合同工的变动和修改。 11 We hope that the next negotiation will be the last one before signing the contract. 我们希望下一交谈判将是签订合同前的最后一轮谈判。 12 We don't have any different opinions about the contractual obligations of both parties. 就合同双方要承担的义务方面，我们没有什幺意见。 13 That's international practice. We can't break it.

CaferomaReport商务英语关于咖啡的案例分析

Caferoma Business English Report 2012.5.8

Table of Contents 1. Introduction 1 2. Discussion 2 3. Recommendations 3 4. Conclusion 5

Introduction Caferoma, a well known brand of coffee, is owned by the Pan European Food and Drink Company (PEFD), based in Turin, Italy. It is promoted as an exclusive ground coffee for gourmets. Its image is that of an Italian-style coffee. It has a strong full-bodied-style coffee. It has a strong full-bodied flavor and a slightly bitter taste. It costs more per 100 grams than almost every other ground coffee product on the supermarket shelves. In the last two years, Caferoma’s share of the European quality ground coffee market has declined by almost 25%.By the pie chart we can that Top five European coffee brands’ market share has increased by almost 25%. There are several reasons for this: Consumers has become less loyal to brands and are more willing to trade down to lower-priced coffee products. Competing brands of Italian-style ground coffee at much lower price have cut into Caferoma’s market share. And it does not give the impression of being up-to-date and contemporary. Possible solutions: Change Caferoma’s image to appeal to a different market segment. Reduce the price to make it more competitive. Devise a new advertising campaign. Sell Caferoma’s under different brand names at lower prices. Sell Caferoma coffee for supermarkets to package and

商务英语翻译技巧整理

一.翻译原则 1.忠实原则,即信息对等而不是语意对等 Eg.每年的两届交易会,把全国几乎所有的外贸公司和出口商品集中起来,统一到广州展出,成交,减少了我们到国外推销的支出,外商也可以只派少数人到会选购,不必花大人力到我各口岸寻找生意,节省了买卖双方的费用,深受国外经营各种商品的中小客商的欢迎. The biannual Guangzhou Fair is attended by almost all foreign trade companies in China and presents a great number of export commodities to buyers from abroad. Many transactions are concluded at the fair. As sellers and buyers can all gather in one place to conduct trade talks, the fair apparently saves them a great deal of time and money. This explains why the Guangzhou Fair has long been popular among overseas traders. 2. 准确原则---选词准确,概念表达准确,数码单位准确. 如: 保税区≠Free trade zone 保税仓库≠Tarriff-free warehouse Eg.客商从开发区企业分得的利润汇出境外时,免征所得税. Profits gained by the investors and businessmen from the Development Zone terprises will be exempted from tax when remitted out of China. Eg.如贵方能将尿素报价降至每吨1200美元,我们可以订购150至180吨. If you can reduce your price of Urea to 1,200 dollars per ton, we may consider placing an order of 150-180 tons. 3.统一原则 译名,概念,术语应始终保持统一,不能随意改变译名. 如:基本建设≠basic construction 基本价格≠basic price 4.文化融入 A.注意文化因素---了解中西方文化差异 1)思维方式的不同 中国文化重权威与历史,西方重现实与事实---偏实用. 中国文化重整体,西方偏分析性思维 2) 语言的不同 中国语言重修饰,偏笼统与含糊,西方语言重具体和准确. 谦辞在许多场合被采用,体现了中国文化背景下语用特征之一.

商务英语谈判技巧

Business Negotiation Skills in English (商务英语谈判技巧) Phases of Negotiation According to Robert Maddux, author of Successful Negotiation, negotiation is the process we use to satisfy our needs when someone else controls what we want、In business negotiations, the two parties endeavor to obtain their business goals through bargaining with their counterparts、Business negotiations are conducted in the following four phases: the preparation phase, opening phase, bargaining phase and closing phase、 Preparation phase 1.Choosing your team The negotiation team should include members in the following areas: ?mercial: responsible for the negotiation on price, delivery terms, and mercial policy of risk taking、 ?Technical: responsible for specifications, programs, and methods of work、 ?Financial: terms of payment, credit insurance and financial guarantees、 ?Legal: contract documents, terms and conditions of contract, insurance and legal interpretation、 ?Interpreter: familiar with the foreign language needed as well as the negotiationrelated knowledge, and having certain munication skills、 The most important role in the team is the chief negotiator (CN), who is supposed to possess the following qualities: sociability, shrewdness, adaptability, patience, endurance、Other than that, extensive knowledge, clear oral expression as well as strong leadership are also important for a CN、 2、Gathering and analyzing information Valuable information covers the areas in political, legal as well as business system, market research, financial policies, infrastructure and logistics、The knowledge on the counterpart is also necessary、With the information at hand, it is time do a feasibility study to adjust our goals to be achieved、 3、The negotiation plan The plan defines the negotiating objectives, sets the minimum acceptable level for each term, and states the time control, initial strategy, the tactics and others including the location, personnel and facilities needed、A welldesigned plan allows more flexibility in different situations and guides the negotiators through the negotiation process without getting off track、 The opening phase It is mon that the seller submits proposals、Then the buyer confronts with three options: outright acceptance, outright rejection, and qualified rejection, the last of which is usually the most choice、Once the positions and objectives of both parties are revealed, the negotiators begin to reflect both on the loss they will suffer if they would concede and on the loss they will receive if they would refuse to concede、 The bargaining phase At this stage, concessions are made and advantages are gained, thus an agreement is to be achieved、Necessarily the team should make a reappraisal of the other party’s concession factor、

商务英语翻译

湖北省高等教育自学考试课程考试大纲 课程名称：商务英语翻译课程代码：05355 第一部分课程性质与目标 一、课程性质与特点 商务英语翻译是湖北省高等教育自学考试商务英语专业（专科）的一门专业基础课。该课程实践性强，注重专业知识，以课文的英译汉为主要内容，配以翻译理论和互译技巧的讲解，将英语学习与商务专业知识、英汉翻译理论与商务方面的实际应用等有机结合。本课程具备科学性，典型性，实用性，并紧扣全国国际商务专业技术资格考试中的规定的相关内容，理论联系实际，针对性强。 二、课程目标及基本要求 本课程较全面的涉及到了商务英语活动的各方面，讲解相关内容的翻译方法与技巧，增强翻译技能，通过大量全真的英汉互译的实例训练以达到提高本专业学生在专业英语及商务知识方面的翻译能力的目的。 通过本课程的学习，使学生能够全面、灵活地运用各种翻译方法和技巧，准确、完整地对各种商务英语体裁的文章进行翻译，达到商务英语专业大学专科的要求。 三、与本专业其他课程的关系 商务英语翻译课程的前期课程有综合英语（上）、商务英语听说、商务英语阅读、商务英语写作等课程，其后续课程是综合英语（下）、商务函电等课程，这些课程紧密联系，相辅相成。 第二部分考核内容与考核目标 第一单元 一、学习目的与要求 通过本单元的学习，使学生了解翻译的过程，翻译的形式及其目的；掌握《联合国国际货物销售合同公约》的有关内容；对国际商务合同的术语翻译和解读。 二、考核知识点与考核目标 （一）翻译中的词类转换；翻译的形式（重点） 理解：词类转换： 1.英语名词转化为汉语动词 1)动物名词的转化 2)人体名词的转换 3)自然现象名词的转化 4)地点名词的转化 2.英语名词转为为汉语形容词、副词 应用：翻译的形式 (1)直译literal translation (2)意译free translation (3)活译dynamic equivalence translation