高三英语一轮复习作文专题3：投诉信写作点拨
专题3：投诉信
【写信背景】投诉服务态度或商品质量。
【谋篇布局】1.自我介绍，说明写信目的；2. 问题描述：投诉原因、事情经过、产生的后果；3. 表达希望，提出解决措施。
【自我介绍】
1.I am Li Hua, one of your customers/clients. 我是李华，你们的顾客/客户之一。
2.I am Li Hua, a regular of your ... 我叫李华，是你们...的常客。
3.I am Li Hua, a member of your website. 我是李华，你们网站的会员。
4.I am Li Hua, a passenger of Flight 388 on July 8th. 我是李华，7月8日388航班的乘客。
【写信目的】
1. I am writing to complain about ...我写信是为了投诉...。
2. I am writing to express my dissatisfaction with ... 我写信是为了表达我对...的不满。
3. Recently, I have met with some problems when using it, so I am writing to make a complaint. 最近，我在使用时遇到了一些问题，所以我写信投诉。
4. I am sorry to have been provided with such poor service, and I believe that I have the right to ask you to deal with this problem. 我很难过被提供如此糟糕的服务，我相信我有权利要求你处理这个问题。
5. I am writing to make a complaint about your service. 我写信是想投
诉你的服务。
【问题描述】
1. The cause of my dissatisfaction are as follows. Firstly, /First of all, ... What’s more,/In addition, ..... What’s worse, ... Eventually, ... 我不满意的原因如下。首先，... 而且/此外, ... 更糟糕的是, ... 最终，...
2.There are some serious problems deserve your attention. For one thing, ... For another, ... Even worse, ... 有些严重的问题值得你密切注意。一方面，... 另一方面，... 更糟糕的是, ...
3.To begin with, ... , which makes it impossible for me to ... To make matters worse, ... Much to my dissatisfaction, I find that...
首先，... 所以我不可能... 更糟的是, ...令我非常不满的是，我发现...
4.Personally, I think that your service needs to be improved to live up to the uses’ expectations. 就我个人而言，我认为您的服务需要改进，以达到用户的期望。
5.I found that my checked suitcase was badly damaged when I picked it up off the moving belt. Worried, I opened it, only to find half of my belongings were missing, including some gifts for my relatives. 当我从传送带上取下我的托运手提箱时，我发现它严重损坏了。我忧心忡忡地打开箱子，却发现我的东西少了一半，包括一些给亲戚的礼物。
6.What’s worse, your staff was very rude when I filled a claim. 更糟糕的是，我填写索赔单时，你们的员工非常粗鲁。
7.I just can’t imagine how a company with a good reputation can do such
a thing! 我简直无法想象一家声誉好的公司怎么会做这样的事！
【表达期望】
1.In order to improve the situation, it is advisable for you to take the following measures. 为了改善这种情况，建议你采取以下措施。
2.I would be grateful if you could pay attention to what I have said above. 如果您能注意我上面所说的话，我将不胜感激。
3.I would appreciate it if you could take measures to deal with the problem as soon as possible. 如果您能尽快采取措施处理这个问题，我将不胜感激。
4.I hope that you will give it your due attention. 希望您能给予应有的重视。
5.I do hope that you can ... and improve your service. 我真的希望你能...并且改善你的服务。
6.I would like to get this matter settled by the end of this month. 我想在本月底前解决这件事。
7.I am in the hope that you will take the matter seriously and make an effort to solve the problems. Your early reply will be appreciated. 我希望你能认真对待此事，努力解决问题。如能早日答复，将不胜感激。8.You should thoroughly understand my discontent. I would be grateful if you could compensate for the loss and have this matter settled. Looking forward to your early reply! 你应该完全理解我的不满。如果您能赔偿损失并解决此事，我将不胜感激。期待您的早日回复！