前台常用英语100句
酒店总机常用英语及技巧
一、接听外线电话：
2)电话铃响三声接起，中英文清晰报出酒店名称：
早上好，龙轩大酒店。请问有什么可以帮到您！
Good morning, LonSun hotel. How may I assist you !
2) 转接时，对来电方：
请稍等！Hold on, please !
3) 电话占线时：
对不起，电话占线，请您稍后再拨。
Sorry, the line is busy , please call back later !
4) 转入电话无人接时：
电话没人接，您是否需要留宿？
There’s no answer. Would you like to leave a message ?
5) 转入客房电话：
A 请问您找哪位？Who would you like to speak to ?
B 对不起，没有这个姓名的客人。
Sorry, there’s no guest with that name.
C 您能告诉我他是住客还是访客？
Excuse me for asking but is he a visitor or a botel guest?
6) 内容没听清或不确定时：
A 请您再说一遍好吗? Would you like to repeat the number ?
B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ?
7) 对方拨错号码：
恐怕您拨错了号码，这里是龙轩酒店总机
I’m afraid you dial the wrong number, here is LonSun hotel operator.
8) 外线来电详细问询时；
我将帮您把电话转到问询处；
I’ll put you through to the information desk.
9) 来电方需要留言；
A 请告诉我您的留言内容；
Could you please give me the message , sir /madam?
B 请放心，我一定将您的意思转达给X先生/小姐。
谢谢您的来电，再见！
Thank you for calling , I’ll relay the message to X Mr.Mrs,
二、酒店住客的叫醒受理；
10）能告诉我您的姓名和房号吗？
May I have your name and your room number ,please ?
11) 您需要什么时间的叫醒？
Could you tell me what time would you like to get up ?
12) 我重复一遍您的房号和叫醒时间，好吗？
May I repeat your room number and the time , sir/madam？
13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！
Good morning ( afternoon . evening ), sir/madam ! this is your wake-up call. Have a good day to you ( have a nice day )!
三、接酒店营业区，后台区，办公室电话；
14）Opertor , 您好，总机！
四、住客电话询问；
15）内线电话免费There is no charge for in-house call.
16) 您能直拨电话；You can make a dial-direct call .
17) 我们酒店没有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为。
We have got DDD and IDD system in our hotel , if you want to make a DDD ,and if you want to make a IDD.you can dial XXX. If you have anything else, you can call us again . we will help you , sir/madam 18) 我会立刻为您查找，然后打电话给您；
I’ll check immediately and call you back in a moment
19) 请稍等一会好吗？我马上为您查找；
Would you mind waiting a minute , I’ll check in for you right now 四、代客人接国际，国内长途，
20）您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？
Could you please tell me the form of payment , is it a pay call , collect call or credit call , sir/madam?
21) 请问这是自己付费还是对方付费电话？
Is this a paid call or collect call ?
22）您能告诉我电话的国家代码，地区代码和电话号码吗？
Could you please tell me country code , the area code and telephone number ,sir/madam
23) 您能告诉我您要打的是叫人电话还是响号电话吗？
Could you please tell me what kind call would like：a person to person or station to station call , sir/madam?
24) 您能告诉我对方的电话吗？
Could you please tell me who are you want to speak?
25) 能告诉我您的名字是怎么拼的吗？
Could you please spell your name ?
酒店礼宾部常用英语及技巧
26）Are these your baggage ? 这些是您的行李吗？
27) Is this everything，sir？这是全部东西吗，先生？
28）May I take them for you ?/ Let me help you with your luggage .
我来帮您拿好吗？/让我来帮您拿吧
29）I hope I’m not disturbing you . 我希望没有打扰您。
30）Just a moment , madam . I’ll bring them to you right away .
等一会儿，夫人。我马上送来。
31）The bellboy will show you to your room , sir .
先生，行李生会送您到房间的。
32）Here is your room key . 给您房间钥匙。
33）You may[can] leave your luggage in the Concierge .
您可以把行李放在礼宾部。
34）Would you like to check your luggage here ? 您要寄存行李吗？35）Don’t worry , your luggage will be sent up at once .
别担心，你的行李很快就会送上去的。
36）When you check out , please call NO.6849 and we’ll help you with your luggage immediately.
如果您要退房，请致电6849，我们将马上帮您运送行李。
37）May I know/have your room number ? /What’s your room number , please ? 您能告诉我您的房间号吗？
38）May I have a look at your room card ?我可以看一下您的房卡吗？39）Do you mind if I put your luggage at here ?
我把您的行李放在这里好吗？
40）Please sign your name here .请您在这里签名
41）Would you like me to call a taxt for you ?/Would you want a taxt?
您需要我为您叫一辆出租车吗？/需要出租车吗？
42）About 20 minutes by texi from here to Airport .
从这里到寄存大概需要20分钟。
43）I’m sorry to have kept you waiting /Sorry to have kept you waiting 对不起让您久等了
44）Would you tell me your phone number ?
您能告诉我您的电话号码吗？
45）After you , please ./You fist , please . 您先请。
46）This way , please 这边请，
47）Is there anything else I can do for you ?
您还有什么事要我做吗？
48）I see what your mean . 我了解你的意思。
49）I’ll send the luggage up by another lift .
我乘另一部电梯把行李送上去。
50）Here we are , sir , room 1101 先生，1101房到了
酒店前台常用英语及技巧
51）Do you have a reservation ? 您有预定吗？
52）May I know your name and room number ?
您能告诉我您的名字与房号吗？
53）Here is your room key ? 给您房间钥匙
54）Please pay at the cashier’s desk over there . 请去那边帐台付款，55）Are these your baggage ? 这些是您的行李吗？
56）May I take them for you ? 我来帮您拿好吗？
57）What kind of rooms would you like ? 您需要什么样的房间？58）Here is a brochure of our hotel and price list
这是介绍我们饭店的小册子和价目表
59）Sit down ,please . Here is the menu . 请坐，给您菜单，先生。60）May I take your order ,sir ? 您要点菜吗？
61）What would you like to have, coffee or tea ? 您要喝咖啡还是茶62）Would you like to have any wine with your dinner ?
您用餐时需要喝点酒吗？
63）Service hours are:（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast . 11:30a.m.to 1:30p.m. for lunch . 6:30p.m. to 8:30p.m.for dinner .
早餐7点到9点午餐11点半到1点半晚餐6点半到8点半64）Here is the bill . please sign it . 这是您的账单。请签字。
65）How do you like Chinese food ? 您喜欢中国菜吗？
66）What do you think of our service ? 您对我们的服务有什么意见？67）Thank you for your comments (compliment suggestions ) 谢谢您给我们提的意见（赞扬、建议）
68）I’m afraid it’s against the hotel’s regulations .
这是违反饭店规章制度的。
69) In our hotel we don’t accept tips. 我们饭店是不收小费的.
70) It’s our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
71) Thank you all the same . 然而，还是要谢谢您。
72) I’m afraid you’ll have to pay for the damage . 您必须赔偿。
73) Thank you for telling us about it . 谢谢您告诉我们
74) I’ll look into the mater right away .我马上去处理这件事情
75) I assure you it won’t happen again . 我保证此类事情不会再发生
76) Please don’t worry .sir(madam) 先生/夫人请不必担心
77) I’ll send someone up to your room right away .
我马上派人到您的房间去
78)I can’t guarantee anything but I’ll try my best .
我不能保证，但我会尽力而为
79）You may pay in cash or by(with) credit card.
您可以付现金也可以用信用卡
80）Front desk. Can I help you ?前台您找谁
81）Sorry, I’ve dialed the wrong number?对不起，我拨错号码了
82) May I speak to your front office manager ?
能和你们前台经理说话吗？
83) Sorry, he is not in at the moment 对不起，他现在不在
84) Would you like to leave a message?您要留口信吗？
85) Pardon , I beg your pardon .对不起，请再说一遍，好吗？对不起
86) I am at your service .乐意为您效劳
87) Thank you for staying in our hotel . 感谢您在我们酒店下榻
88) I’m sorry. it’s my fault. 很抱歉，那时我的过错
89)Sorry to have kept you waiting .对不起，让您久等了
90)Sorry to interrupt you .对不起，打扰您了
91)I’m sorry about this . I apologize for this 对此表示抱歉，我为此道歉
92)T hat’s all right . Let’s forget it .没关系，算了吧
93)M ay I help you ? what can I do for you ? Is there anything I can do for
you ?How may I assist you?
我能帮您什么吗？我能为您干点什么？有什么为您效劳的吗？
94)Y es , please . just a moment ,please . 好的，请稍等一下
95)M ay I use your phone ? 我能借用您的电话吗?
96)C ertainly .Yes ,of course . 当然可以，当然可以
97)G o upstairs/downstairs . 上楼/下楼
98)I t’s in the second (third) floor . 在二(三)楼
99)W here is the washroom (restroom, elevator) ?
请问漱洗室（休息室、电梯）在哪儿?
100)This way , please .请这边走
101)please turn left/right ,往左转/右转
102)It’s in the lobby near the main entrance。在大厅靠近大门103)It’s in the basement at the end of the corridor .在地下室走廊尽头104)Mind (watch) your step .请走好
105)Please be careful .请当心
106)Please don’t leave anything behind .请别遗忘您的东西
107)Don’t worry. 别担心
108)Take it easy . 慢慢来
酒店前台收银常用英语及技巧
109)Would you like to check out ? 您现在退房吗？
110)Sorry to have kept you waiting .This is your bill please .
很抱歉，让您久等了，这是您的账单
111)Can I have your name and room number please ?
能告诉我您的名字和房间号码吗？
112)What kind of credit cards do you have ?
您用哪一种信用卡
113)As a hotel policy ,we accept the following criedit cards
根据酒店规定，我们接受下列信用卡
114)Do you need receipt or bill .
您需要账单或收据吗？
115)Just a moment please ,I’ll write out receipt for you
请稍等一下，我马上给您收据
116)I’ll send a bellmen up to get your luggage .
我马上让行李生帮您取行李
117)How would you like to pay in cash or by credit card ?
您是打算用现金结账还是用信用卡呢
118)This is your bill . please check it and sign here .
这是您的账单，请您核对一下，如果没有问题请您在这里签
字
119)Here is your change and receipt .
这是找您的钱和收据
120)May I have/take a print of your card ,please?
我可以刷一下您的卡吗
121)Did you take anything from the mini-bar this morning ?
请问您今天早上在房间里面有消费吗
122)Have you used any hotel services since breakfast ?
您还有其他消费吗早餐结束后
123)Today’s exchange rate is 8.19 yuan RMB for one us doller .
今天的汇率是1:8.19
124)What kind of currency do you want to change
您想换哪一种货币
125)How much would you like to change?
您打算换多少
126)The rates of exchange are on the board there.
今天的汇率在汇率版上
127)The rate of your room ,will be paid by your host .
您的房费已经付过了
128)Very sorry, as hotel policy. if you want to cxtend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00. And if you leave after 6:00p.m, you’ll have to pay the full day rate ,
很抱歉，如果您打算在中午12:00以后退房，根据酒店规定，
我们将加收您半天的房费，如果在下午6:00以后，我们将加
收您一天的费用，。
前台收银情景对话
情景A
Cashier: Good morning ,sir. May I help you ?
早上好，先生，请问有什么可以为您效劳的吗？
Guest: My name is Mr Bell and I was in room 1111 ,I’d like to check out . Can I have my bill now ?
我是1111房间的BELL 。我现在要退房，可以帮我准备一下账单吗？
C: Certainly .Mr Bell . please wait a moment …… Thank you . Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast ?
当然可以，BELL 先生，请稍等…….请问您在吃过早饭后还有别的消费吗在我们酒店
G:Yes. but I paid cash for is also I haven’t used any services.
有的，但是我已经付过钱了。
C: Fine. The total including sevice charge for two days is 844 yuan ,please check it
好的，包括服务费一共事RMB844 ，请您核对一下
G: OK 好的
C: Thank you, sir, Would you like to pay in cash or by credit card ?
谢谢。请问您打算怎样结账呢，现金还是卡
G: Credit card .Here you are ! 信用卡
G: Thank you .Could you sign here .please ?
谢谢，请您在这里签字
G：Fine
C: Thank you for your coming. Please drop in again. Good –bye
情景B
Cashier: Good morning .May I help you ?
早上好，先生请问有什么可以为您效劳的吗？
Guest: I’m Mr peters in room 806 .I’m checking out today .But my flight doesn’t leave at until 4:30p.m. and I don’t want to wait around at the airport all day .Could I keep room This afternoon?
我是806房的皮特，我打算今天退房，但我的航班是4:30P.M. 我不想呆在机场那么久，您可以帮我把房延迟到今天下午吗
C: Certainly .but/as the hotel policy, the check out time is 12:00 at noon You’ll have to pay half of the rate more .If you leave after 12:00
当然可以，但是根据我们酒店规定，超过中午12:00，我们将加收您半天的房费
G:Never mind. then. Can I just leave my luggage somewhere until 4:00p.m?
这样啊,我可以寄存我的行李在这里吗
C:Certainly, sir, If you speak to the bellman, he’ll take care of it .
当然可以，我们的行李生将会将我帮您做好这一切的
G:Thank you
C: I t’s my pleasure
礼宾部情景对话
A car pulls up in front of LonSun Hotel and a doorman goes forward to meet the Mr Sreven, opening the door of the car for them.
汽车停在了龙轩大酒店门口，门童上前为Steven 先生开车门
场景一：
Doorman[D]: Good evening, sir and madam. Welcome to our hotel.
门童：晚上好。欢迎光临！
Mr Steven[S] :Good evening !
Sreven先生：晚上好
D:Excuse me, sit. So you have got altogether four pieces of luggage ?
对不起先生，您一共带了四件行李是吗？
M: Yes.
D: OK.Leave it to me sir .I’ll take care of your luggage
好的，让我帮您拿吧，我会照看好行李的
M:Thank you . 谢谢
D:Not at all. The Reception Desk is straight ahead.This way, please.
不客气先生，总台就在前面，这边请。、
场景二
S：Excuse me ,where is the restaurant?
S: 对不起，请问餐厅在哪里？
D：We have Chinese restaurant and a western-style restaurant.Which one do you prefer?
D:我们这里有中餐厅和西餐厅，您更喜欢哪个？
S：I’d like to try some Chinese food today.
S:今天我想来点中餐菜。
D：The buffet ?
D；要自助吗？
S: Yes.
S:是的。
D: Is on the second floor,this way ,please!
D:在二楼，这边请。
S；What are the hours at the restaurant?
S:几点有饭吃呢？
D:Lunch 10:30 a.m. to 14:30 p.m ; Dinner 17:30 to 22:00 p.m
D:午餐是上午10点半到下午2点，晚餐是下午5点半到晚上10点。S：Thank you.
D:You’re welcome.
2.带客人到房间
Bellboy(B):Is this everything,sir? 这是全部行李吗，先生？
Mr Stevwn(S):Yes,that’s everything.是的
B：OK,May I have a lock at your room care?能不能让我看一下您的房卡？
S：Oh,yes,is 1101. 噢，好的，我住1101房。
B：I see. Now please follow me. I’ll show you to your room.
B:好的，现在我带您去您的房间。
S：Where is the Western restaurant? 西餐厅在哪儿呢？
B:Oh, it’s on the First floor Get out the lift and turn right,sir.
B:在一楼，先生一出电梯右转就到了。
S:When will it open? 什么时候开呢？
B：The service time is 06:30a.m.To10:00a.m.
B:营业时间是早上6点到早上10点
S;OK
B:Here we are. Sir Room 1101 Let me help you to open the door.先生1101房到了，让我帮您开门吧。
S：OK
门开后
B：You first,sir.Do you mind if I put your luggage at here?
先生您先请，我把您的行李放这里好吗？
S:It’s ok.Thank you very much.好的，非常感谢
B:That’s my job.How do you like the room?
B:这是我们的工作，房间如何呢先生？
S:It’s very cozy. I like ti very muc.非常舒适，我很喜欢
B：Right,is there anything else I can do for you ?
B:还有其他需要吗？
S:No,Thank you . B;OK,good nigt.
3.客人寄存行李
S;I want to check my luggage. 我想寄存我的行李
B:Certainly,sir. You can check luggage here .Please go through the formailities.
B:当然可以，先生您可以把行李寄存在这里，请办理一下寄存手续。S：No problem. 没问题
B：May I know your room number?您是几号房的？
S:My room number is 1101.
B:When will you take them back?sir.您什么时候来取呢？
S：About 30 minutes later. 大约半小时以后。
B：OK.Please sign your name here. 好的，请在这里签名
B：Keep the luggage check card,and for drawing.Please show the second half of this card.
B:请保存好行李寄存卡，当您来取行李时，请出示这张卡的下半联。S:OK.thank you very much,Bye bye.
B:see you.sir
4.客人要出租车
Doorman（D）:Would you like me to call a taxi for you?
D:需要一辆的士吗？
S：Yes.thanks.
D:Where to ?sir 到哪儿呢？先生
S:To the airport.international line.到机场，国际线
D:OK.Just moment,please. 好的，请稍等
的士来后。。。
D:Sorry to have you kept you waiting,sir.Are you there four pieces in all? 先生，不好意思让您久等了，您一共是四件行李对吗？
S;Yes
D:Let me take them to the trunk.让我把他们放到后备箱吧。
S:OK.tank you very much.
D:You are welcome sir.Hope to see you again, Wish you good luck.不客气先生，希望能再次见到您，祝您好运。
公共应用50句
1、Welcome to LonSun Hotel. 欢迎光临
2、Can I help you? 我能帮您忙吗？
3、What kind of room would you like ，sir？
先生您要什么样的房间？
4、Please wait a moment. I have to check it.
请稍等，我查一下
5、Enjoy your stay with us.希望您在我们这里住的愉快
6、May I know your name and your room number,please?
我可以知道您的名字和房号吗？
7、Excuse me, sir. Could you spell your name?
请问您的名字如何拼写？
8、Here’s your room key. 这是您的房间钥匙
9、I’m sorry to keep you waiting,sir. What can I do for you ?
先生，对不起，让您久等了。我能为您做点什么吗？
10、May I know your name ，please？
请问尊姓大名（不认识客人时用）
11、Don’t mention it, It is my pleasure.
请不要客气，我乐意效劳
12、Have a good rest ，sir 先生，请好好休息
13、Good morning, sir. Can I be of service to you ?
早安，先生，我可否为您效劳？
14、Amoment, Please . I will be with you as soon as possible.
请稍等片刻，我将尽快帮您办。
15、Here is your bill , sir. 先生，这是您的账单
16、Please wait a moment while I calculate your bill.
请稍等片刻，我立刻把您的账单结算出来。
17、We accept the following credit cards, madam.
小姐，我们接受一下几种信用卡。
18、Please sign here , sir. 先生，请在这签上您的名字。
19、We hope you will come stay with us again.
希望您再光临我们酒店
20、Please could I see your passport or other identification, madam?小姐，请出示您的护照或其他身份证明文件。
21、Be sure to keep it. 请好好保存
22、Please check it .请点一下
23、It’s very kind of you. But we can’t accept tips. Thank you all the same .非常感谢您的好意，但我们不能接受消费的，依然谢谢您。
24、This way, please ! After you ! 这边！您请先！
25、Good night. 晚安（晚间告别用）
26、Glad /Nice to see you. 见到您很高兴
27、Hope to see you again soon. 希望不久再见到您！
28、Thank you for coming.谢谢您的光临。
29、I’m awfully sorry for my carelessness.
对于我的粗心大意我非常抱歉。
30、Sorry to interrupt you.对不起，打扰了
31、I’m sorry to hear that! 听到这事我很难过。
32、Walk straight ahead. 一直往前走
33、Take the lift to the third floor. 乘电梯到三楼
34、There is a washroom at the end of the corridor.
洗手间在走廊尽头
35、You can get your money changed at the cashier’s desk.
您可以到收银处兑换钱
36、Sorry, it’s sold out. 对不起，卖完了
37、Here is your change. 这是找您的钱
38、Here is your receipt. 这是您的收据
39、How would you like to settle your bill(or account)?
您准备怎样付账？
酒店前厅常用英语
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
前台接待日常英语
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I 'm ***, what should I call you, please? 欢迎光临海悦酒店。我是*** ，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/ 女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫*** ，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I ' ll help you with the check-in
procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I ' ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/ 女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ 6. Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now
100句完美英语句子 (新!)
100句完美英语句子，记常用单词！ 1.With my own ears I clearly heard the heart beat of the nuclear bomb. 我亲耳清楚地听到原子弹的心脏的跳动。 2. Next year the bearded bear will bear a dear baby in the rear. 明年，长胡子的熊将在后方产一头可爱的小崽。 3. Early I searched through the earth for earthenware so as to research in earthquake. 早先我在泥土中搜寻陶器以研究地震。 4. I learn that learned earnest men earn much by learning. 我得知有学问而认真的人靠学问挣很多钱。 5. She swears to wear the pearls that appear to be pears. 她发誓要戴那些看起来像梨子的珍珠。 6. I nearly fear to tear the tearful girl's test paper. 我几乎害怕撕那个泪流满面的女孩的试卷。 7. The bold folk fold up the gold and hold it in hand. 大胆的人们将黄金折叠起来拿在手里。 8. The customers are accustomed to the disgusting custom. 顾客们习惯了令人讨厌的风俗。 9. The dust in the industrial zone frustrated the industrious man. 工业区里的灰尘使勤勉的人灰心。 10. The just budget judge just justifies the adjustment of justice. 公正的预算法官只不过为司法调整辩护而已。 11. I used to abuse the unusual usage, but now I'm not used to doing so. 我过去常滥用这个不寻常的用法,但我现在不习惯这样做。
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
客房服务英语100句
Housekeeping (客房服务英语) 1．Housekeeping．May I come in？我是客房服务员，可以进来吗？ 2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．如果您愿意，现在就可以打扫。 4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。 5．I'm sorry that your flask is empty．很抱歉您的水壶空了。 6．May I do the turn-down service for you now？现在可以为您收拾房间了吗？ 7．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 8．Could you come back in three hours？你能不能过3小时再来整理？ 9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。我会转告夜班服务员。 10．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？ 11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。13．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you？您还有什么事要我做吗？ 15．I'm always at your service．乐意效劳。 16．But before you start，would you do this for me？但是在您开始之前，可以帮我做这个么？ 17.Could you come back in three hours？您能在3小时后回来么？ 18. Could you send someone up for my laundry?请叫人到我的房间收取要洗的衣服，好吗？ 19.Certainly,Our room attendant will collect in a minute.好的，我们的服务员马上就到。 20. Is there anything else I can do for you?还有其他我能帮助你的吗？ 21. Housekeeping, May I help you?这里是客房部，有什么为您效劳么？ 22.I come to collect the laundry. 我是来收衣的。 23.Excuse me, Your clothes are ready. 打扰一下，你的衣服洗好了。 24.I will take it back, and clean it again.我会把它带回重新清洁。 25.I’ll send someone to your room to check immediately. 我马上叫人到你的房间查视 26.Good morning, sir,May I make up the room now? 早上好，现在可以打扫房间吗？ 27. Now is no need, Could you like me to come back? 不，现在不必，我过一会再来好吗？ 28. Sure, What time would you like me to come back to clean? 当然可以，你希望什么时候来打扫？ 29. You may make up the room when I go out.我出去后再打扫。 30. That is fine.好的。 31.Good evening ,Can I help you? 晚上好，我能帮助你吗？ 32.Turn down service ,My I come in,please? 开夜床服务，我可以进来吗？ 33.Good evening,May I turn down service for you now please?晚上好，请问现在可以替你开夜床吗？ 34 Not now,Could you come in later ,please?现在不行，你一会过来好吗？ 35 Certainly,Come in,please.可以，进来吧。 36 Thank you,no need more time.谢谢，一会就好。 37. Is there anything else I can do for you? 你还需要其他帮助吗？ 38. No,Thank you. 没有了，谢谢。
英语常用句子300句(一)
英语日常用语300句（一） 一、Greetings 问候语 1. Hello! / Hi! 你好！ 2. Good morning / afternoon / evening! 早晨（下午/晚上）好！ 3. I’m Kathy King. 我是凯西?金。 4. Are you Peter Smith? 你是彼得?史密斯吗？ 5. Yes, I am. / No, I’m not. 是，我是。/ 不，我不是。 6. How are you? 你好吗？ 7. Fine, thanks. And you? 很好，谢谢，你呢？ 8. I’m fine, too. 我也很好。 9. How is Amy / your wife / your husband? 爱米好吗？/你妻子好吗？/你丈夫好吗？ 10. She is very well, thank you. 她很好，谢谢。 11. Good night, Jane. 晚安，简。 12. Good-bye, Mike. 再见，迈克。 13. See you tomorrow. 明天见。 14. See you later. 待会儿见。 15. I have to go now. 我必须走了。 二、Expression In Class 课堂用语 16. May I come in? 我能进来吗？ 17. Come in, please. 请进。 18. Sit down, please. 请坐。
19. It’s time for class. 上课时间到了。 20. Open your books and turn to page 20. 打开书，翻到第20页。 21. I’ll call the roll before class. 课前我要点名。 22. Here! 到！ 23. Has everybody got a sheet? 每个人都拿到材料了吗？ 24. Any different opinion? 有不同意见吗？ 25. Are you with me? 你们跟上我讲的了吗？ 26. Have I made myself clear? 我讲明白了吗？ 27. Could you say it again? 你能再说一遍吗？ 28. Any questions? 有什么问题吗？ 29. That’s all for today. 今天就讲到这里。 30. Please turn in your paper before leaving. 请在离开前将论文交上。 三、Identifying Objects 辨别物品 31. What’s this? 这是什么？ 32. It’s a pen. 是支笔。 33. Is this your handbag? 这是你的手提包吗？ 34. No, it isn’t. / Yes, it is. 不，它不是。/是的，它是。 35. Whose pen is this? 这是谁的笔？ 36. It’s Kate’s. 是凯特的。 37. Is that a car? 那是一辆小汽车吗？ 38. No, it isn’t. It’s a bus. 不，那是一辆公共汽车。 39. What do you call this in English? 这个用英语怎么说？
前台接待常用英语
前台： --Good morning/Good afternoon/Good evening; this is Highbird International, may I help you? 早晨好.需要帮忙吗? --Do you have an appointment? 您欲约了吗? --May I have your name? 请问您的姓名? --Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now. 欢迎光临XX。请跟我来.请坐,我去看一下她是否有空. --After you. 您先请. --Would you like drink tea or coffee? 您想喝点什么茶还是咖啡? --Would you give me your businese card? 我能看看您的名片吗? --May I tell him what you wish to see him about? 您找他什么事我能转告吗? --Mr.Li is expecting you. I'll tell him you're here. 李先生正在等您.我告诉他您来了. --I'm sorry. Mr.Li has a full schedule this week. 报歉.李先生本周的日程已排满. --Could you please write a note to him on the matter you wish to see him about? 您能否留下便条说明您有什么事要见他? --Could I get a new weekly schedule? 我可以索要一份新的本周课表吗？ --Sure. This is our new weekly schedule. Here you are. 当然。这是我们本周最新的课表。给您。 --It’s dinner time. I want to order a meal. Could you show me the menu please? 现在是就餐时间，我想点餐。 --Can I get some coins? 我可以兑换几枚硬币吗？ --Sure. How many do you need? 当然可以，你想兑换几枚？ --Three one-Yuan and one fifty cents coins. 3枚1元硬币和一枚5角的硬币。 今天有到访吗？有几个？Do we have visited clients today? How many? 谁/哪个部门预约的？Who made the appointment? Which department made the appointment? 有咨询电话吗？Are there any consulting phones? 都是通过什么渠道来的？How do they know our school? 怎么样，都能来吗？效果好吗？Will they come? How is the effect? 今天有什么事情吗？What shall we do today? What’s going on？What’s up? What’s happening? 还有什么事情吗？Anything else? 一会XX上去替你们，咱们开会。XX will cover you after a while, and we will have a meeting.
英语邮件常用100句
英语邮件常用开头问候语： 1.I hope everything is fine with you. 2.Hope you enjoy your day? 3.How is it going? 4.Hope you are doing well? 5.Thank you for contacting us如果有人写信来询问公司的服务，就可以使用这句句子开头。向 他们对公司的兴趣表示感谢。 6.Thank you for your prompt reply当一个客户或是同事很快就回复了你的邮件，一定记得要感 谢他们。 7.“Thank you for getting back to me.” 8.Thank you for providing the requested information.如果你询问某人一些信息，他们花了点 时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。 9.Thank you for all your assistance.如果有人给了你特别的帮助，那一定要感谢他们！如果 你想对他们表示特别的感激，就用这个句子， 10.“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns. 就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。 这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.” 在邮件的结尾 11.Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。 12.Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能 的帮助表示感谢。 13.Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使 用这句句子吧。 14.Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话， 就用这封邮件结尾。 15.Thank you again for everything you've done.这句句子可以用在结尾，和以上有所不同。如 果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。 十种场合的表达 16.Greeting message 祝福 17.Hope you have a good trip back. 祝旅途愉快。 18.How are you? 你好吗? 19.How is the project going? 项目进行顺利吗? Initiate a meeting 发起会议 20.I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空?
前厅服务英语口语测试题
前厅服务英语口语测试题（1） 一、朗读下列句子： 1、Please call a taxi for me. 2、It will take about fifty minutes to go to the airport.. 3、This is the Brief Introduction of the Hotel . 4、Leave the luggage out of the door, please . 二、将下列句子译成中文： 1、I’m sorry, we have not shuttle bus to the railway station . 2、I will take the staff’s lift . 3、Is there anything else I can do for you ? 4、Excuse me, have you checked out already ? 三、回答提问； 1.Is there a bar in your hotel? 2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then? 前厅服务英语口语测试题（2） 一、朗读下列句子： 1、No parking here, sir, please drive your car to the parking lot .
餐饮日常英语100句
餐饮日常用语100句 GREETING (问候语) 1、Good morning /afternoon/evening, sir/madam. 早上好/下午好/晚上好，先生/女士。 2、Welcome to our restaurant . 欢迎光临。 3、How are you today? 您好吗？ 4、How are you getting on? 近来怎么样？ 5、How is everything with you? 近来一切都还好吗？ 6、Not very bad . 还可以/不是很糟糕。 7、About the same as usual . 和平常差不多。 8、A pleasure meeting you. 很高兴见到您。 WISHES（祝福语） 9、I wish you good health. 祝您健康。 10、I wish you every success. 祝您一切顺利。 11、I hope you will have a good time. 祝您玩的痛快。 12、Have a good weekend. 周末愉快。 13、Merry Christmas ! 圣诞快乐！ 14、Happy New Year! 新年快乐！ 15、Happy birthday ! 生日快乐! 16、Enjoy your holiday . 祝您假期愉快. THANKS(感谢语) 17、Thank you very much. 非常感谢。 18、Thank you for you coming. 感谢您的光临。
19、Thank you very much, hope to see you again. 谢谢光临，请慢走，期待您的下次光临。 20、Thank you for you calling. 谢谢您的来电。 Apologizing（道歉语） 21、Excuse me for interrupting you. 请原谅打扰了你。 22、I do apologize. 我道歉。 23、I will do that right away. 我马上就去办。 24、It doesn’t matter. 没关系。 25、I beg your pardon?/Pardon? 对不起，请再说一遍。 26、Sorry, sir ,but I don’t understand what you mean. 很抱歉，先生，我没有听懂您的意思。 27、I’m sorry to have kept you waiting. 很抱歉，让您久等了。 28、Sorry to have bothered you. 很抱歉打扰您。 29、I am very sorry that this has happened. 真抱歉出了这事。 30、I am sorry , I don’t understand .Should I get the manager? 很抱歉，我不明白您的意思，我叫我们经理来帮您可以吗？ DECLINING（表拒绝） 31、I am afraid we can not do that. 对不起，恐怕我们做不了。 32、That won’t be necessary, but thank you all the same. 不需要了，但是仍然感谢您。 33、That’s very kind of you , but no ,thank you. 非常感谢您，您太好了，但是不需要了。 日常用语 34、It’s nice to be able to help you. 很高兴能够帮到您。 35、Please enjoyed . 请慢用。 36、How would you like to pay? 请问您是怎样付款呢？ 37、This is your receipt , thank you. 这是您的收据，谢谢。
酒店前台接待英文培训
C/I Dialogue A A：Good morning, sir.Welcome to Dragonlake Princess Hotel.Can I help you? 早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？ B：Good morning ! I have a reservation for a single room with a balcony. 早上好，我订了一间有阳台的单人房。 A：May I have your name, sir, please? 请问先生用什么名字预订？ B：Bradley , John Bradley. Bradley , John Bradley. A：Just a moment , sir. Let me check the reservation for you. Yes, we have a reservation for a single room with a balcony, May I have you passport? 请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的护照吗？ B：Yes.Here you are. 当然。 A：Thank you.Mr Bradley .Please sign here and write down your address. 谢谢，MR Bradley，请在这填一下您的住址及签上您的签名。 B：Yes. 好的。 A：Mr Bradlry,how long would you like stay here? Mr Bradlry,请问您打算住多久？ B：Just one night. 只是一个晚上。 A：Thank you. How would you like to pay the deposit? In cash or credit card? 谢谢！请问押金是给现金或是刷卡呢? B：Credit card. 信用卡。 A：May I have your credit card .And I will take RMB 1500 for the deposit.It’s that ok? 可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？ B：Yes. A：Thank you your credit card. Sir.Please sign for the deposit. 谢谢先生的信用卡，请在卡纸上签名确认。 B：Yes. 好的。 A：Mr Bradley ,Your room number is 6302. It is on the 3rd floor at 6 BLOCK. The daily rate is RMB563 including one breakfast. The breakfast is in Mine cafe on 6th BLOCK. And the breakfast time is 07：00am to 10：00am, you just take the welcome card to have breakfast. This is your room key and I’ll call bell-boy take you to your room. Mr Bradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位
常用英语句子
常用英语句子 1、It sounds great! 听起来很不错。 2、Whatever you say! 随便你！ 3、Let‘s watch TV with a candle on．咱们点上蜡烛看电视吧。 4、Another cat came to my house．又有一只猫来到我家了。 5、Her tooth ached all night. 她牙疼了一整夜。 6、A lovely day，isn‘t it? 好天气，是吗? 7、What day is today? 今天星期几? 8、Count me on 算上我。 9、May I help you? 我能帮忙吗？ 10、Nice talking to you. 很高兴与你聊天。 11、I want to have a part-time job．我想有一份兼职工作。 12、Don‘t keep the truth from me．别瞒着我事实真相。 13、He has completed the task．他完成了这个任务。 14、Did you enter the contest? 你参加比赛了吗? 15、The child sobbed sadly．小孩伤心地抽泣着。 16、You are a chicken．你是个胆小鬼。 17、Love me，love my dog．(谚语)爱屋及乌。 18、As soon as possible! 越快越好! 19、The wall has ears．隔墙有耳。 20、Believe it or not! 信不信由你!
21、He lacks courage．他缺乏勇气。 22、I‘ll fix you Up．我会帮你打点的。 23、I don‘t mean it. 我不是故意的。 24、Do me a favor? 帮个忙，好吗? 25、What should I do? 我该怎么办？ 26、The view is great．景色多么漂亮! 27、What does she like? 她喜欢什么? 28、He came to the point at once．他一下子就说到了点子上。 29、You can get what you want．你能得到你想要的。 30、I suppose you dance much．我想你常常跳舞吧。 31、That‘s always the case．习以为常了。 32、He always talks big．他总是吹牛。 33、Control yourself! 克制一下! 34、I love you! 我爱你! 35、So do I．我也一样。 36、I need some sleep. 我需要睡眠。 37、I’ve got it. 我懂了。 38、I love you guys. 我爱你们。 39、How do you like your new job? 你觉得你的新工作怎样？ 40、You’re always welcome. 别客气/不用谢。 41、Have a nice weekend. 周末愉快。 42、Same to you. 彼此彼此。
酒店英语情景对话精编版
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
酒店前台接待常用英语图文稿
酒店前台接待常用英语集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名 May I have your check-out time, please 请问您什么时候结帐离开 May I see your passport, please 请让我看一下您的护照好吗 May I know your nationality, please 请问您的国籍是什么 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please
请您填写这张表格好吗 Could you write that down, please 请您写下来好吗 Could you draft the fax, please 请您写下传真的草稿好吗 Could you hold the line, please 请不要挂电话好吗 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗