最新整理前台退房英语说课讲解

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F:Good morning sir.May i help you.早上好，先生。请问有什么可以帮到您。

G:Yes, I want to check-out. 是的，我想办理退房

F: Can you tell me your room number please?请您告诉我您的房间号？

G:1201

F: Please wait a moment, the housekeeping is checking your room now. 请您稍等一下.服务人员正在检查您的房间

G:sure/ ok/ no problem. 好的，没有问题

F:Excause me sir,Here is your bill. Please check it.It is 258.打扰了先生，这是您的账单，请确认。总共258元。

G:OK 好的

F: How would you like to pay your bill, By credit or cash? 请问您是怎样付费您的账单，用信用卡还是现金。G:By credit card 用信用卡，

F:OK,Can you show me you credit card. 好的。可以出示您的信用卡吗？

G:Thank you , First I cancel your deposit。Then change your cost.谢谢。（收到客人的卡）首先我先把您押金取消，然后刷您的费用。

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