Unit 1 Shopping and Banking Oline
Part I Getting ready
B. Keys:
1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get
8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid
C. Keys:
1 : the site
2 : merchant, addresses/phone numbers/call up
3 : strict safety measures
Part II Net shopping under fire
A.Keys:
1 : delivery, delivery
2 : delivery charges
3 : personal information, 87%
4 : returning goods, 47%
5 : order, 35%, dispatch, 87%
6 : money back, two
B.Keys:
1 : convenience
2 : choice
3 : obstacles
4 : complete trust
5 : build consummers' trust
6 : mature
7 : payment
8 : service Part III Banking at home
A.Keys:
1 : limited opening hours
2 : Online banking
services3 : getting current information on products 4 :
e-mailing questions to the bank 5 : competing for
customers 6 : having no computers
at home
B.Keys:
1 : It is banking through the Internet.
2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.
3 : Banks most want to keep people who are young, well-educated, and have good incomes.
Part IV More about the topic: Secret of Good Customer Service B. Keys:
English Good Customer Service(Harrods)
1 : in a pleasant environment
2 : Second to none
3 : different customers, take a look at everything, alternatives, come to sales assistants
4 : first contact with the customer American Good Customer Service(Saks)
1 : human side, family, occasions in life, a partnership
2 : repeat business, sales
Part V Do you know ??
Keys:
1 : c
2 : a、b、 c
3 : a、b、 c
4 : c
5 : c
6 : b Tape script
Part I Getting ready
Unit 2 Hotel or B&B
Part I Getting ready
B. Keys:
1 : 35%, 60%
2 : 45%, 20%
3 : 60%, 80%
4 : 30%, 15%
5 : 50%, 70%
6 : 30%, 20%
C.Keys:
(1)1 : £30/single; £60/double, children under 12 2 : £29/full board3 : £28/double+bath, excluded
(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked
3 : dinner, bed and breakfast
4 : the room plus all meals
5 : Value Added Tax
Part II A touch of home
Outline I : bed and breakfast, 15 000, advantages over big hotels II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some people
Part III Renting a car
A. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon
4 : $79.9
5 5 : $59.95
6 : 4 p.m.
7 : 10 a.m.
8 : ' free
9 : 12 cents 10 : $10 11 : 8% 12 : '$100
B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the
car/special weekend rate/regular rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.
Part IV More about the topic: What Type of Room Do You Want?
A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1
B. Keys: 1 : £40, all grades 2 : £55, Sales 3 : £150, Managerial, entertaining private guest, the lake 4: £220, privacy, country-side, kitchen
Part V Do you know ??
A. Keys: (France)Italy, (2)3, (3)2, (4)8
(Loudon,UK)Paris,France, (8)4 B. Keys: 1 : F 2 : T 3 : F
4 : F
5 : T
Tape script
Part I Getting ready
Unit 3 “ Planting ” Money
Part I Getting ready
C.Keys:1 : Sincere; Y 2 : Doubtful; N 3 : Sarcastic; N
4 : Doubtful; N
5 : Sincere; Y
6 : Skeptical; N
7 : Surprised; Y
8 : Sincere; Y
9
: Emphatic
; Y 10 : Sarcastic; N
Part II National teach children to save day
A.Keys: 1 : Thursday, April 17 2 : teaching children how to save money 3 : 2 500 4 : 5 000 presentations
B. Keys:1: 4; 2: 3; 3: 2; 4: 1
Part III Credit cards
Keys: 1 : importance 2 : later 3 : The potential disadvantages 4 : lots of purchases 5 : interest 6 : The benefits 7 : emergencies 8 : travel
Part IV More about the topic: Gulf Between the Rich and Poor A. Keys: 1 : 3 2 : 1 3 : 2 4 : so much of their income 5 : ever larger houses and cars 6 : social programs or infrastructure repairs 7 : happier 8 : fewer disputes of work 9 : lower levels of stress hormones 10 : less often 11 : at an older age
B.Keys: 1 : vice president 2 : Myths of Rich and Poor 3 : positive side 4 : increased prosperity 5 : better off 6 : 30 years ago 7 : hundreds of gadgets 8 : easier 9 : more pleasurable 10 : cellular and cordless phones 11 : computers 12 : answering machines 13 : microwave ovens
14 : 3/4 15 : washing machines 16 : half 17 : clothes dryers 18 : 97% 19 : color televisions 20 : 3/4 21 : VCRs 22 : 2/3 23 : microwaves and air
conditioners
24 : 3/4 25 : automobile 26 : 40% 27: home 28 : half 29 : stereo systems
Part V Do you know ??
A. Keys: 1 : Tokyo 2 : Osaka 3 : Oslo 4 : Zurich 5 : Hong Kong 6 : Copenhagen 7 : Geneva 8 :Paris 9 : Reykjavik
10 : London B. Keys: 1 : The Euro has appreciated against the US dollar. 2 : Persistent economic turmoil. 3 : Tehran. 4 : The economist
team checks prices of a wide range of items from bread and milk cars and utilities to compile this report. 5 : Business clients use it to calculate the amount of allowances granted to overseas executives and their families.
Tape script
Part I Getting ready
Unit 4 Loans for the Dream
Part I Getting ready
B. Keys:
Items
Theatre and other arts events
Hobbies (DIY, sailing, etc.) √ Antiques √
Food and groceries √ Cars
Items Same Up Down Figures Items
Charities Eating out √ Stocks and shares