Unit 1 Shopping and Banking Online
Part 1 Getting ready
B: drop shopping mouse feet retailing
street get done third-party online
30% mails Britain gift-buying 50% net period C: Major points Details
1. the site
2. merchant Addresses/phone number/call up
3. Strict safety measures
4.
Part 2 Net shopping under fire
A. delivery delivery
delivery charges
personal information 87%
returning goods 47%
order 35% dispatch 87%
money back two
B. Summary:
convenience choice obstacles complete trust build consumers’ trust mature payment service Part 3 Banking at home
A: Outline
1. C: limited opening hours
2. Online banking services
D: getting current information on products
F: e-mailing questions to the bank
3.A: competing for customers
4.A: having no computer at home
B: 1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind
of customer banks want to keep.
3. Banks most want to keep people who are young, well-educated, and have good incomes.
Part 4 More about the topic
B: English Good Customer Service American Good Customer Service
1. in a pleasant environment 1. human side
2. second to none a.
family/…/occasions in life
3. different customers b. a partnership
Example:
take a look at everything
alternatives 3. repeat business
sales
come to sales assistants
4. first contact with the customer
Part 5. Do you know …
1. c
2. b
3. c
4. c
5. c
6. b
Unit 2 Hotel or B&B
Part 1 Getting ready
B:
C:
1. hot food: fried egg
2. coffee tea jam cooked
3. dinner, bed and breakfast
4. the room plus all meals
5. Value Added Tax
Part 2 A touch of home
Outline
1. B&B
A. bed and breakfast
B. 15000
C. advantages over big hotels
2. A. meeting different people
3. Several features of Suit Us
A. built in 1883
B. …famous guests
4. A. B&B not suitable for some people
Part 3 Renting a car
https://www.sodocs.net/doc/be4375131.html,rmation about the customer
A family of three + camp equipment
Leaving on Fir., July 7th
Returning on Mon., July 10th
…
Best choice: a Pinto station wagon
Regular rate: $
Special weekend rate: $
Pick up: after 4 p. m. on Fri.
Return: by 10 a. m. on Mon.
Mileage rate: first 300 miles free, then 12 cents per mile
Other costs: Insurance $ 10
Sales tax 8%
Deposit $ 100
B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates
Part 4. More about the topic
A: 1. suite: a large room with a partition to separate the bedroom area from the sitting room area
2. twin room: a room with two single beds for two people
3. Penthouse: a well-furnished and luxurious suite at the top of the
building
4. Lounge or sitting room: a room not used as bedroom, where guests
may read, watch television, etc.
5. single room: a room occupied by one person
6. double room: a room with one large bed for two people
B.
Part 4 Do you know…
A:
B: 1. F 2. T 3. F 4. F 5. T
Unit 3 “Planting” Money
Part 1 Getting ready
B: 这部分没有给答案
C.
Part 2 National teach children to save day A: Time: Thursday, April 17
Purpose: teaching children how to save money
Way of teaching: 2500 bankers making 5000 presentations
B: 1. Making savings visible and real: building up savings in a piggy
bank/ opening children’s own bank
savings account.
2. Encouraging children to save as much as they can: putting 25 cents
away for every dollar
the children earn
3. A first step toward learning to budget: giving children an
allowance and part of
it going
into their own savings.
4. Making savings and investing fun: giving children play money to
“invest”in stocks they can track
in local newspapers
Part 3 Credit cards
A: Outline
1.The importance of credit cards
2. Nature
A. “charge”—paying at a later date
B: “limit”
3. The potential disadvantages—expensive
A. easy to make lots of purchases on card
B. likely to pay a tremendous amount of interest
4. The benefits
B. helpful for emergencies
C. good for travel
Part 4 More about the topic
A: Exercise 1
Column A Column B
1. 3
2 1
3 2
Exercise 2: Answer the following two questions.
1. “Spending priorities” refers to the following situation:
Americans are spending so much of their income on ever larger houses and cars that they can’t afford to spend on social programs or infrastructure repairs.
2. By doing so, one would feel happier, would have fewer disputes of work and lower levels of stress hormones in their blood. One gets sick less often and dies at an older age.
B: Summary:
Mr. Cox, the vice president of the Federal Reserve Bank of Dallas,…, of Myths of Rich and Poor, sees the positive side to the increased prosperity of … Americans are better off than they were 30 years ago. Here … :
Technological …created hundreds of gadgets that …both easier and more pleasurable, for example, cellular and cordless phones, computers, answering machines, and microwave ovens;
Today … about 3/4 have washing machines, half have clothes dryers, 97% have color televisions, 3/4 have VCRs, 2/3 have microwaves and air conditioners, 3/4 own their own automobile, 40% own their own home, half have stereo systems.
Part 5 Do you know …
A. Tokyo, Osaka, Oslo, Zurich. Hong Kong, Copenhagen, Geneva, Paris, Reykjavik, London
B. 1. The euro has appreciated against the US dollar.
2. Persistent economic turmoil.
3. Tehran.
4. The Economist team checks prices of a wide range of items—from
bread and milk to cars and utilities—to compile this report.
5. Business clients use it to calculate the amount of allowances
granted to overseas executive and their families.
Unit 7 Fame and Fortune
For the tape script, you can download the file beside.Click here to download the file with tape script.(Or right click & “save target as”) Part I Getting ready
A.
B. Keys:
1: magazine 2: newspaper 3: Microsoft Company 4: successful 5: richest
6: 3rd 7: 1955 8: Washington 9: computers 10: 13 11: baseball 12: football 13: computer programs 14: perform 15: high
16: computer language 17: Basic 18: valuable 19: office
20: home 21: established 22: 1975 23: three 24: computer software 25: established 26: nternational 27: usiness 28: achines 29: 1981 30: personal computer 31: operating system 32 : 129 33: computer companies
34: Windows 35: easier 36: officials 37:
38: thousands of millions of dollars 39: 16 000 40: 48 41: 30 42:100
Part II Bill Gates’ new rules
A. Keys:
1: quailty
2: re-engineering
3: velocity
B. Keys: