无广告无水印纯净版-新编剑桥商务英语口试必备手册(中高级)

目录

1. Teamwork 团队合作 1

2. Reducing Production Cost 降低生产成本12

3. Internal Communications 内部沟通8

4. Reducing Overheads 减少管理费用18

5. How to Deal with a Heavy Workload 如何应对繁重的工作23

6. Work Environment工作环境27

7. Logistics物流32

8. Business Ethics 商业道德37

9. Recruiting & Selecting 人员招聘42

10. Employee Training 员工培训48

11. Career Development 职业发展53

12. Promotion 晋升59

13. Staff promotion 激励员工65

14. Staff turnover 员工流失71

15. Appraising and Improving Performance 绩效考核与改进绩效76

16. Pay and benefits 薪酬与福利80

17. Labor relations劳动关系85

18. Work place safety and health 工作安全与职业保健90

19. Time management 时间管理95

20. Managing stress 缓解压力101

21. Product development 产品开发106

22. Setting price 产品定价110

23. Product promotion 产品推广114

24. Advertising 广告118

25. Packaging 包装122

26. Branding 品牌126

27. Customer satisfaction 顾客满意度130

28. Keeping Customers 留住顾客134

29. Marketing channels 营销渠道138

30. Travel and transport 出行与交通工具142

31. Travel and accommodation 差旅与住宿148

32. Domestic travel 国内差旅154

33. Travelling abroad 国际差旅160

34. Corporate culture 企业文化166

35. Company image 公司形象172

36. Corporate gifting 公司送礼178

37. Corporate sponsorship 企业赞助183

38. Dress code 着装要求189

39. Entertaining business clients 招待客户195

40. Site location and relocation 公司选址和迁址200

41. Going global 全球营销205

42. Franchise 特许经营209

43. Meeting competition 应对竞争213

44. Office automation 办公自动化217

45. Setting up company website 建立公司网站224

46. Internet marketing 互联网促销230

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47. Flexible patterns of work 弹性工作方式235

48. Staging a meeting/conference 举办会议241

49. Attending a meeting/conference 参加会议247

50. Giving a presentation 大会发言251

51. Trade fair and exhibitions 会展257

PRACTICE TEST ONE 练习1 263 PRACTICE TEST TWO 练习2 271 PRACTICE TEST TWO 练习3 278

2011.06.02

UNIT ONE Company Operation and Management

第一单元公司运作与管理

1.1 Teamwork 团队合作

Teamwork 团队合作，团队精神

Team-based 以团队为基础的

Horizontal organization structure 横向企业结构

Corporate goals 企业目标

Charter 规章，章程

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Be accountable for 对…负有责任

Creative innovation 创新改革，创新发明创新精神

Reward system 奖励制度

Pay back 回报，报偿

Individuality 个性

Independent thinking 独立的思想

Group decision-making 集体决策

Managerial skill 管理技能

Coordinate 使协调，调整

Interpersonal relationship 人际关系

Mutual trust 相互信任

Bring out the potentials 充分发挥潜能

Closely-knit （关系）密切的

Keep track of 跟踪，追踪

Time-consuming 花费时间的

Line manager 部门经理，业务经理（与行政经理相对）

Pre-building 团队建设

Nurture 培养，教育，发展

Nurture team dynamics 培养团队活力

Promote team spirit 提倡团队精神

Drive team success 驱使团队成功

Minimize 将…减少到最少，最小化

Inhibit 约束，抑止

Liven up 使…有生气

Training session 一场训练，培训课期

Rafting 漂流

Rock climbing 攀岩

Teammate 队友

Impact 影响，效果

Complementary 补充的，互补的

Revitalize 使新生，给予新的活力

Trait （个人性格方面的）特征，显著的特点

Commitment 敬业精神

Interpersonal communication skills 人际交际技能，亦作interpersonal skills

Address 处理（事情）

How to Make Teams Effective

如何组建精锐的团队

People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of teamwork or how to develop an effective team.

在各种工作场合，人们都在谈论团队建设、团队合作、自己的团队，但是却很少有人真正理解如何体验团队合作以及如何组建一支精锐的团队。

Belonging to a team, in the broadest sense, is a result of feeling part of something larger than yourself.

属于一个团队，就是体验自己成为比自己更大的团体的一部分。

It has a lot to do with your understanding of the mission or objectives of your organization.

这在很大程度上与你对企业任务和目标的理解有关。

In a team-oriented environment, you contribute to the overall success of the organization.

在以团队为导向的环境里，你要为企业的全面成功做出自己的贡献。

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You work with fellow members of the organization to produce these results.

你要和同事们通力合作以达到这些目标。

Even though you have a specific job function and you belong to a specific department, you are unified with other organization members to accomplish the overall objectives.

即使你属于某个工作部门，有着具体工作职责，你仍然要与其他同事团结一致去实现这些总体目标。

The bigger picture drives your actions; your function exists to serve the bigger picture.

你的行动受到企业更大目标的驱使，你的职责服务于企业更大的目标。

Therefore, executives, managers, and organization staff members universally explore ways to improve business results and profitability.

因而，行政主管、经理以及组织的普通员工无不对提高企业绩效和盈利能力的办法进行探讨。

Many view team-based, horizontal organization structures as the best design for involving all employees in creating business success.

许多人认为，让全体员工参与、为企业成功共同努力的最好策略是采取以团队为基础的横向企业结构。

Successful team building requires attention to each of the following Twelve Cs.

成功的团队建设要遵循以下12条建议：

Clear expectations: Do team members understand why the team was created?

明确目标：团队成员是否明确团队组建的目的？

Context:Can team members define their team’s importance to the accomplishment of corporate goals?

组建背景：团队成员是否明确团队对于实现企业目标的重要性？

Commitment: Do team members perceive their service as valuable to the organization and to their own careers?

敬业精神：团队成员是否认识到团队对于企业以及对自身事业的成功都很重要？

Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?

团队能力：团队是否感知其成员拥有应对种种问题的知识、技能和实际能力？而团队组建的目的就是为了解决这些问题。

Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?

团队规章：团队是否明确自己的职责范围并规划出自己的目标、远景和对策以完成使命？

Control: Do team members hold each other accountable for project timelines, commitments, and results?

内部控制：团队成员是否对项目时间安排、应承担的义务和结果等共同负有责任？

Collaboration: Do team members cooperate to accomplish the team charter?

协作精神：团队成员是否能相互协作、遵循团队章程？

Communication: Do team members communicate clearly and honestly with each other?

内部沟通：团队成员之间能否明确、诚实地进行相互沟通？

Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas?

创新改革：团队是否注重鼓励创新思维、独特的解决办法和新的想法？

Consequences:Is the organization designing reward systems that recognize both team and individual performance?

结果影响：团队是否制定奖励制度来奖励团队以及个人的工作表现？

Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?

协调配合:团队是否有领导核心来协调工作、帮助各小组取得成功？

Cultural Change: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams?

改进文化：企业是否认识到越是通过改变企业氛围来支持团队的工作，就越能够从团队的工作中得到回报？

Spend time and attention on each of these twelve tips to ensure your work teams contribute most effectively to your business success.

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要认真关注这12条建议，以保证你的团队能为企业的成功最有效地作出努力。

PART ONE: Interview

(1) Do you like working in a team or on your own?(why?)

你喜欢在团队与个人合作还是独自工作？

I like working in a team, as the proverb goe s:” Two heads are better than one.” In a team, I can learn from my fellow workers, get help from them when I’m under pressure. And the most important thing is : I can learn to communicate with all sorts of people.

(2) How important is the central leadership of a team?

团队的核心领导有多重要？

It’s very important. You need someone with managerial skills to lead within the team: he is able to see the big picture of the work going on , to engage others, coordinate interpersonal relationship and organize resources effectively.

(3) Do you prefer to work in small teams or big teams?(why)

你喜欢在小型团队还是在大型团队中工作？

I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives. It’s als o more challenging as you have to coordinate with more people,

(4) Is it necessary for a team to have regular meetings?

团队是否有必要定期开会？

Yes, I think it’s absolutely necessary. Regular meetings can enable team members to keep track of work progress and it’s a mea ns of considering information and making collective decisions.

PART TWO: Mini-presentation

What’s important when…?

Evaluating the success of teamwork 衡量团队成功与否需要考虑哪些要点？

●Mutual trust 相互信任

●Full co-operation 通力合作

Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work environment. Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.

On top of that, timely communication and decision making will also help to improve work efficiency.

相互信任是团队合作成功的秘密之一，当团队成员建立相互信任的关系，他们就可以毫无束缚的表达自己的观点，相互了解对方的能力和缺点，而且可以及时相互沟通。这将有助于激发个人潜力、经验、和创造力并且可以营造良好的工作环境。

团队成员的通力合作也对会直接影响团队成功的失败。当团队成员有强烈的合作意识，他们将会共同努力达到共同的目标。并确保高水平的质量及工艺。

除此之外，及时的沟通和做决定也将帮助改善工作效率。

PART THREE：Discussion

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Teamwork

Your company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:

●what issues should the programme focus on

●what kind of activities should be included

团队合作

你们公司正在考虑为部门经理提供关于团队建设的短期培训课程。请你们协助策划这一课程。讨论并决定：

●该培训课程应集中在哪些问题上

●应包含哪些活动

A: Well, I think it’s a good idea that our company is planning to offer a training programme on team building for all line managers.

B：Yes. We need to work out the focus of this programme.

A: In my opinion, we should , first of all, focus on issues like how to form an effective team and how to improve communication within the team. These are the most important things we need to consider when holding a training programme.

B: Yes, I quite agree with you. Understanding these issues is the pre-requisite of successful team-building. Besides that, how to nurture team dynamics should be another focus of our training programme, I mean, analyse and encourage the dynamics that drive team success and minimize the factors that inhibit the healthy functioning of the team.

A: Yes, only when all team members are motivated, and they give good performance in work.

B: So we can include in our programme, the activities that help to promote team spirit, activities that help develop employee motivation and improve communication.

A: Well, we can provide team building games, and outdoor activities that liven up the training sessions.

B: I’m quite with you here. We can organize outdoor adventures like rafting, sailing and rock climbing. These events serve to increase personal awareness of abilities and complementary skills in your teammates.

A: it’s a very good idea. These exciting activities not only encourage team participation, problem soving and revitalize morale, they also add some fun and variation to our programme.

B: And in fulfilling their potentials, everyone in the team learns to understand other people’s capacities and learns to appreciate the impact of their traits on team dynamics.

A: Yes, mutual understanding and mutual trust are indispensable to effective team building.

A:我觉得公司计划为所有部门经理提供团队建设的培训课程真是个好主意。

B:是的，我们需要想出此次活动的重点。

A：我的观点是，我们首先应该把重点放在如何组建一个有效率的团队和如何改善团队关系的方面。当我们举办培训课程时，这些是我们需要考虑的最重要的事情。

B：是的，我非常同意你的看法。成功的团队建设前提就是了解你所说的这些问题。除此之外，怎样激发团队活力应该是我们培训课程的另一个需要重视的方面，我的意思是，分析和鼓励团队成功的动力，使抑制团队良性运作的因素减少到最小。

A：是的，只有当所有团队成员都充满动力，他们在工作中才会表现出好的成绩。

B：因此我们应该将能帮助发扬团队合作精神、帮助发展员工积极性和提高沟通的活动包括在我们的课程中。

A：是的，我们可以提供团队建设的游戏，和户外活动让培训课程充满活力。

B：我同意你的看法。我们可以组织像漂流、航海和攀岩等户外探险。这些项目帮助增强个人意识的能力和与队友互补的技能。

A：这是个好主意。这些激动人心的活动不仅可以鼓励队员、解决问题和重振士气。也可以为我们的课程增加乐趣和使其多样化。

B：为了挖掘他们的潜力，团队中每个人学会去了解其他人的能力以及学会去欣赏他们对团队动力影响的特质。

A：是的，相互了解和相互信任对于有效的团队建设是必不可少的。

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（1）What are the characteristics of a good team?

一个良好的团队有哪些特点？

Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.

（2）What might be the disadvantages of working in a team environment?

在团队中工作有哪些不利因素？

Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole. Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.

（3）Would you like to take part in a programme for developing teamwork?(Why)

你是否愿意参加团队发展的培训课程？

Yes, of course. It offers me opportunities to develop better interpersonal communication skills, and these are essential in my business career.

（4）How might a company measure the success of a training programme?

公司应该怎样衡量培训课程的成败？

To evaluate the impact of a training programme, we can see if the training has helped to address the issues in the work, to see if there’s any improvement in the work performance of the staff and if it encourages creative innovation and teamwork.

（5）Do you think a company will always benefit from staff training?(Why?/Why not?)

你是否认为公司总是可以从员工培训中有所获益？

I think a company can benefit much from staff training. Through training, employees will have a better understanding of their work objectives, have greater commitment in their work, and acquire practical working skills.

2011.06.03

1.2 Internal Communications 内部沟通

Be committed to 致力于

Be engaged in 投身于…，忙于

Delivery 传输，传送

Corporate information 公司信息

Vision 设想，远见

Openness 坦诚，公开

Integrity 诚信，诚实

Paramount 极为重要的

-wide （后缀，与名词一起构成形容词或副词）全…范围的

Opinion survey 意见调查

Put in place 实施，到位

Audience-driven 以受众为导向的

Communications approach 沟通方式

Segmentation 分割，切断

Customization 根据对方需要制作，量身定做

Integrated platform 集成的（信息）平台

Cost efficiency 成本效率

Digital media 数码媒介

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Intranet 企业内部互联网

Notice-board 布告牌

Resentment 愤恨，不满

Open-minded 胸襟开阔的

Out-going 爽直的，乐于助人的，外向的

Mettle 勇气，精神

Initiative 主动性

Management message 管理信息

Performance excellence 优异表现

Subordinate 下级，下属

E-mail newsletter 电邮通讯，电子邮件通讯，亦作E-newsletter, E-news-letter

Tangible performance standards 具体的工作标准

Annual performance reviews (对员工的)年度业绩考核，年度绩效评估

Staff appraisal (对员工的)业绩评估，业绩考核

Two-way communication 双向交流

Voice one’s opinions about 就…发表自己的意见

Column （报纸、杂志的）专栏

Layout 版面设计

Cartoon picture 漫画

Company logo 公司标识

A sense of belonging 归属感

Work station 工作站，工作处

Information equality 信息均等

Have access to 有权使用…

Channel 渠道，通道

Opinion poll 民意测验

Internal communications

内部沟通

Nokia is committed to a strong internal communications culture and practice.

诺基亚公司致力于建立一种强有力的内部沟通文化和实践体系。

Its broad range of communications activities, channels and media strive to help employees manage and use corporate information they receive in their work and organizational relationships and in doing so,

诺基亚公司通过各种广泛的沟通活动以及丰富的沟通渠道和媒介，尽力帮助员工管理和运用他们在工作中以及在企业交往中获得的公司信息。

be fully engaged in the delivery of the company’s strategy and the Nokia Way.

公司通过这种做法，切实传播公司的运作策略以及“诺基亚之道”

Nokia promotes a culture where good communications practice is integrated into every day interaction with and between employees and where shared vision and goals, shared knowledge, openness, speed and integrity are paramount.

诺基亚公司倡导这样一种公司文化：将良好的沟通习惯融入公司于员工以及员工与员工之间的日常交往之中。在这一公司文化中，共同的期望和目标、共享的知识、坦诚、高效和诚信高于一切。

The company measures its performance in internal communications through the company-wide annual employee opinion survey as well as targeted surveys around specific communications activities.

诺基亚公司通过在公司上下进行一年一度的员工意见调查，以及针对具体沟通活动的目标调查，衡量公司内部沟通方面的绩效。

Nokia is putting in place an audience-driven communications approach to meet the diverse needs of its employees

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for information and communication, with emphasis on segmentation, customization and choice of access.

诺基亚公司正在实施以受众为导向的沟通方式，以满足员工对信息和交流的不同需要，着重强调沟通职能的切分、量体裁衣的沟通方式以及沟通途径和选择。

This work is supported by the development and use of common and integrated platforms and processes which will encourage cost efficiency in the use of internal and external resources and adoption over time of digital media.

这项工作得以展开是通过开发和使用了普通以及集成的信息平台和处理程序，在运用内外资源的过程中激励成本效率，并采用了数码媒介等方式。

There are three primary channels for communicating with employee. Nokia people magazine is published in the four most common languages in Nokia: English, Finnish, Chinese and German. Nokia News Service offers daily online news from around the organization, and the Intranet contains a vast amount of detailed company information.

诺基亚公司和员工的沟通有三种不同的渠道。《诺基亚人》杂志采用四种语言出版：英语、芬兰语、汉语和德语；诺基亚新闻服务网每天提供在线的公司新闻；还有企业内部互联网，提供大量详细的公司信息。

PART ONE Interview

(1) What are the methods of communication to staff in most companies?大多数公司采用什么方式和员工进行沟通？The most popular communication methods include: face-to-face communication, E-mails, telephone, notice-boards, etc. nowadays, the Intranet is a very effective method of communication.

(2) Do you think you are good at communicating with your boss?(Why?/Why not?)你觉得自己善于和上司沟通吗？Yes. I think I’m quite good at communicating with people. Whenever I have some new ideas or rese ntment about my work. I’ll talk to my boss face to face. I’m very frank and open-minded, ready to accept different opinions.

(3) Is it important to let your manager know your ideas about work?(Why)

让你的上司知道你对工作的看法是否重要？

I think it’s very important. You see, I o ften make suggestions to my boss about internal development, and discuss areas I would like to improve on. In this way, I’m contributing to the overall improvement of the company.

(4) Do you think people can be trained to communicate more efficiently （Why）

你认为通过培训人们是否可以更有效地进行沟通？

Yes. I think it will be very helpful if employees get chances to attend training courses on interpersonal skills. Such training will enable them to communicate more effectively.

Part Two: Mini-presentation

What’s important when…?

Communciating management messages to the staff

和员工沟通管理信息需要考虑哪些要点？

●Overall purpose 整体目标

●Feedback on performance 对工作表现的反馈

●

First of all , I think it’s important to clearly state your overall purpose and expectations. In this way, empl oyee know exactly what they should do to meet work requirements and to achieve performance excellence.

In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help managers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.

Besides, managers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust.

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首先，我认为清晰的陈述你的总体目标和期望是很重要的。这样，员工可以确切的知道他们应该做什么来满足工作需求以及实现卓越的成绩。

除此之外，对他们的成绩提出反馈意见也很重要。从管理的角度来看，绩效评估帮助管理者追踪他们自己可能发生的问题；从员工的角度，他们努力工作得到鼓舞，工作中出现的问题也有机会得到纠正。

另外，管理者应该与下属更开发的分享信息。任何建议的改变之前，他们应该让员工提前知晓。这将加强相互的理解及信任。

PART THREE Discussion

E-mail Newsletter

You company would like to introduce an E-mail newsletter to send to all members regularly. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:

●what kinds of articles and information should be included

●what the newsletter should look like and how often it should be sent

电子邮件快讯

你们公司意欲创建一份电子邮件快讯，定期发给全体员工。请你们共同协调这一计划。讨论并决定：

●电子邮件快讯中应包含哪些文章和信息

●电子邮件快讯的版式、发送周期

A：You see, our company is designing an E-mail newsletter for all staff members. It certainly is a very good channel for internal communication.

B: Yes. What information should be included, in your opinion?

A: It should carry articles about the tangible performance standards for staff to follow, and information about any changes in the company, such as new policies, new projects and new managers, etc. this will help to reduce the chance for confusion and misinterpretation of key corporate polices and decisions.

B: Yes, I’m quite with you here. Information of this kind will help staff members better adjust themselves to the work environment and achieve higher level of performance.

A: There should also be information about the latest achievements of the company as well.

B: I agree with you. But…

A: And about annual performance reviews and staff appraisals, just to reward hardworking people and look at problems in work. You see…

B: Well, you are quite right. But I think we should place emphasis on two-way communication. The newsletter should also focus on the employee side. We should allow our employees to voice their opinions about day-to-day work and corporate development. They should also have a chance to comment on the performance of the managers and point out problems in their work.

A: That’s a good idea. So let’s put in this column” Voice from the Staff”.

B: Besides the contents, the layout is also important. We can use some photos, people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas.

A: Good. And don’t forget our company logo, it will help to promote a sense of belonging and loyalty. And let’s also insert some humour, to make it more readable.

B: Finally, I think it should be sent to our employees every other week.

A: Well, er…you see, this is a competitive age, news and information keep changing. Why not make it once in every ten days, three different issues every month.

B: Alright. And let’s make it short, so people don’t have to spend too much time reading each issue.

A: I agree.

A: 你是知道的，我们公司正在为全体员工设计一个电子邮件快讯。这确实是一个非常好的内部沟通的渠道。

B：是的，你认为这其中应该包括什么样的信息呢？

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A：应该包括员工遵循的具体工作标准这类文章，以及关于公司任何变化的信息，例如新政策、新项目和新的管理者等等。这将帮助减少对公司政策及抉择的困惑和误解。

B：是的，我很同意你的观点。这方面的信息将帮助员工在适应工作环境及达到更高的水平进行更好的我调节

A：也应该包括关于公司最新最新成果的信息。

B：我同意，但是…

A：且关于每年的绩效考核与员工评估，只作为员工辛勤工作的回报及寻找工作中的问题。你知道…

B：是的，你说的很对。但是我认为我们应该把重点放在双方的沟通上。邮件快讯也应该聚焦于员工这一方面。我们应该允许我们的员工发表他们对日常工作和公司发展的意见。他们也应该有机会去评论管理者得成绩以及指出其再工作中的问题。

A：这是个好主意。那么让我们把这个专栏叫做：“员工之声”

B：除了这个内容，排版也很重要，我们应该刊登一些照片，人们通常喜欢看到他们自己活着认识的人的照片。这样能够吸引许多读者。我们也可以用漫画来说明我们的想法。

A：很好。还有别忘了我们公司的标识，这将帮助我们去提升归属感和忠诚度。让我们来穿插一些小幽默，让它更具可读性。

B：最后，我认为我们应该隔周发送给员工。

A：是的，可…你知道，这是一个竞争的时代，新闻和信息变化交替。不日我们每隔10天发送一次，每个月有不同的三期。

B：好的，让我们尽量简短些，这样的话就不会花费员工太多时间去阅读每一期。

A：我同意。

（1）Do you think it’s important that managers listen to complaints from employees?(why/why not?)

你认为经理听取员工的申诉是否很重要？

Yes. Complaints from employees usually reflect the problems within the firm, some even show problems of the management. Listening to the complaints helps managers to find problems and ways to resolve them.

（2）Do you communicate with your colleague often and how?

你是否经常和同事沟通？是怎样沟通的？

Yes. I often communicate with my colleagues, we share corporate information together, exchange news and views. In most cases, we chat with each other, sometimes we E-mail to each other.

（3）What are the advantages of management communications?

管理沟通有哪些优势？

Management communications can enhance mutual trust, promote employee commitment, boost morale. On top of that, it helps to improve productivity.

（4）Is it necessary for the manager to have personal contacts with his employees?

经理是否有必要亲自去同雇员沟通？（为什么）

Yes. It is better for the manager go to an employee’s work station rather than make phone calls. Face-to-face discussion shows your sincerity and what’s more, it’s more open and direct.

（5）How important is it to develop the intranet of the company?

开发公司内部互联网有任何重要意义?

In this information age, company intranet tends to be a very effective channel of communication. It’s speedy in relaying the corporate news, management messages, internal changes, etc. and it promotes information equality, as everyone has access to it.

2011.06.03

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1.3 Reducing Production Cost 降低生产成本

Result in 导致，造成

Cut corners 抄近路，走捷径，偷工减料

Greener pastures 更绿的牧场（比喻更好的谋生去处，更好的工作、职位）

Deadwood 枯枝，朽木；无用的人

Nuisance 讨厌的人或事，麻烦事

Ex-customer 过去的顾客，以前的顾客

In the short run 在短期内

Go through the roof 大大增加，上涨到处乎意料的程度

TQM (total quality management) 全面质量管理

Under the umbrella of 在…的保护下

Cost accountant 成本会计师

Cost control 成本控制

Prognosis 预告预言

Customer service 客户服务中心，客户服务

Customer satisfaction 客户满意度

Cost effective (有)成本效益的

Competitive edge 竞争优势，竞争力

Cost-efficient 成本效益高的

Cost management 成本管理

Cut down 削减，减少

Raw material 原料

To a large extent 在很大程度上

Cost-conscious 注重节约成本的

Production line 生产线，流水线

Ergonomics 功效学

Specialist 专家

User-friendly 方便用户的

Shift work 倒班制，轮班工作（一半指三班倒，即day shift, evening shift,以及night shift）Permanent schedule 固定班（亦称fixed schedule）

Rotating schedule 轮班制

Out of step with 与…步调不一致

Adjust to 对…适应

Fight off 竭力避免

Body rhythm 生理节奏

Stressful （心理、生理或情绪上的）紧张、压力

Out of step with 与…不协调，失调

Consultancy service 咨询服务

Night shift blues 夜班忧郁症

All this 所有这一切

Health counseling facilities 健康咨询设施

Health facilities 健身设备

Round the clock 24小时

Translate to 转化为

Hazard危害，公害

Adequate lighting 充分的照明，足够的照明

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Proper heat 适当的室温

Reducing Business Costs

降低经营成本

Cost reduction is an important factor in improving the state of a business.

降低成本是改进企业状况的一个重要因素。

It can obviously result in higher profits and a stronger enterprise.

它可以明显地提高利润，壮大企业。

Most business leaders and managers would like to reduce costs, but many find it difficult to do the right things.

大多数企业主管和经理都想降低成本，但大多感到难以找到正确的途径。

There are several methods business leaders or managers use to reduce costs that can be damaging to the health of the organization.

企业主管和经理采用的削减成本的有些方法对企业健康发展是有害的。

These include downsizing, reducing customer service, and cutting corners in production methods.

这些方法包括缩小企业规模、减少客户服务，以及在生产中偷工减料。

Downsizing

缩小企业规模

Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers.

有些公司领导认为，可以通过缩小企业规模或者精简员工或中层管理人员来减少成本。

If this is done after applying ISO 9000. and defining the exact role of everyone, it may be a necessary and effective method.

如果是在实施ISO9000质量体系之后，并已对每个成员的角色做出了细致的规定之后，这有可能不失为必要并且有效的一种方法。

Unfortunately, most companies that downsize do so without really knowing the impact on the company’s operations.但遗憾的是大多数削减规模的公司采用了裁员这种方法，但并不真正知道这种方法对公司运作所产生的影响。

One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures.

以裁员的方法来削减成本，一个最大的副作用就是不少好的员工很快就会离开公司另谋高就。

Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.

公司就只剩下一些庸员，而这些人要承担两倍于以前的工作量。

Reducing Customer Service

减少客户服务

Customer service can be a nuisance and is often expensive.

客户服务可能是件麻烦事并且耗资巨大。

Sometimes companies will reduce or eliminate the service they give to the customers. Unfortunately,

有时公司会减少甚至取消为客户们提供的服务。

a neglected customer is an ex-customer.

但遗憾的是，一个被冷落的客户就不在是你的客户了。

Cutting Corners

偷工减料

A quick way to cut costs is by cutting corners in production or service methods.

削减成本的一个捷径是在生产或服务过程中偷工减料。

Some company leaders feel that by using cheaper materials and labor, and by eliminating part and steps, they can cut costs and save money.

有些领导认为，他们可以利用更为廉价的原材料和劳动力，减去一些步骤，以此减少成本，节省费用。

It is true that costs may be cut in the short run, but often the product or service is of such a low quality that repair and

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rework costs go through the roof.

诚然，这样做在短期内可以削减成本，但是往往会使产品和服务的质量低下，结果是补救、返工的成本奇高无比。Also customers may be come unhappy with the low quality and move on to another supplier.

而且造成客户对产品质量不满并另找供应商。

Effective way to reduce costs include training your workers, getting quality goods from suppliers, and using Total Quality Management(TQM)tools.

降低成本的有效方法包括对员工进行培训、从供应商处购买优质的产品，以及启用全面质量管理（TQM）工具。Because to reduce costs means to reduce waste. That is wasted materials, wasted effort, and wasted time.

因为降低成本意味着减少浪费，即对原材料、人工和时间的浪费。

Train Workers

培训员工

In these days of changing technologies and methods, it is necessary to train your workers to keep them up to date. 在技术和生产手段日新月异的今天，有必要对员工进行培训，使他们赶上新的发展。

Get Quality from Suppliers

从供应商处购买优质的产品

Low quality goods from suppliers is a major source of waste.

购买低质量的产品是最大的浪费源。

You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.

你不仅需要寻找能提供高质量产品的供应商，而且还要帮助他们改进经营和产品质量。

TQM Tools

全面质量管理工具

There are a number of improvement methods that can be placed under the umbrella of T otal Quality Management(TQM).

在全面质量管理工具体系内有许多改善经营的方法。

In conclusion, crude methods to reduce costs—such as downsizing—are not effective and can actually harm a business.

总之，粗劣的降低成本的方法，例如缩小企业的规模，不仅无效，而且还会对企业造成损耗。

Helping your suppliers, training your workers, and using TQM-type improvement tools can help to eliminate waste and improve the profits of your business.

为你的供应商提供帮助，对员工进行培训，并启用全面质量管理型改进工具，这些将有助于减少浪费，提高企业的盈利能力。

PART ONE: Interview

(1) Is it important to consult a cost accountant when starting a new project?(Why/Why not)

启动新项目时，向成本会计师咨询是否重要？（为什么？）

Yes. It’s paramount in cost control. The cost accountant can prepare budgets and give a prognosis for the project. His advice is essential in deciding whether to undertake or abandon the planned project.

(2) In what ways is customer service related to cost reduction?

客户服务在哪些方面与降低成本有关？

Customer service can enhance customer satisfaction and loyalty. Good customer relationship helps to improve your company image and boost sales. As a result, large scale production will be cost effective for your company.

(3) Do you think people can be trained to work more efficiently?(Why/Why not?)

你认为人们通过培训可以提高工作效率么？

Yes. I think staff training is extremely important nowadays. You see, technologies keep changing and if employees

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get regular training, they would be able to work more efficiently. It’s the competence of the workforce that sharpens the competitive edge of the company.

(4) What changes in cost management do you expect will happen in the future?

你认为将来在成本管理方面会有哪些变化？

I expect it will head towards more cost-efficient methods, involving more parties in the process of production: not only corporate management and staff, but also suppliers, retailers and even customers.

PART TWO: Mini-presentation

What’s important when…?

Aiming to control production cost 要控制生产成本需要考虑哪些要点？

*Quality supplier 高质量的供货商

*Efficiency of production line 生产线的效率

*

In cost management, it’s important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices. Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices. Low quality materials from suppliers are actually a waste of money.

Efficiency of production line is another important thing to consider. When introducing a production line, it is important to consult an ergonomics specialist and see that it’s user-friendly and will not cause too much physical stress and strain. Meanwhile, workers should get full-trained to work more efficiently on the line.

Measures should also be taken to eliminate waste. On top of that, management should develop good benefits system to boost the morale of the workers.

从管理成本的角度来看，降低原材料的成本是至关重要的，在很大程度上，原材料决定产品的价格。具备成本意识的公司总是想办法寻找能提供物美价廉的优秀的原材料供应商。去低质量的供应商那里购买原料其实就是在浪费金钱。生产线的效率是另一个需要考虑的因素。当引进一条生产线，咨询人体工程学专家以及看一下它是否容易操作且不会导致太多的身体上的压力和劳累。这些都是是很重要的。同时，操作者应该得到充分的培训使工作能够更有效率的进行。

还应该采取措施，消除浪费。除此之外，管理者应该更好的开发系统来提高操作者的士气。

PART THREE: Discussion

Introducing Shift Work

Your company would like to introduce shift work operation to optimize the production process. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:

●how to arrange the work schedule

●how to match staff to this new work requirement

实行倒班作业制

你们公司正在考虑实行倒班作业制以优化生产过程。请你们协助策划这一计划。讨论并决定：

●怎样安排工作时间表

●怎样使工人达到这一新的工作要求

A：When introducing shift work, the most important thing is to work out good work schedules. I think we can divide our twenty-four hour operation into three shifts: day shift, evening shift and night shift. And we’ll have the permanent schedule. It’s tough to work at night, but once you get used to it, it’s easier to fight off the night-time fatigue.

B: Well, I partly agree with you. I mean “ the three shifts” is a good idea, but I think it would be better if we adopt the rotating schedule. You see, shift-work disrupt s the body rhythm and is very stressful. Besides, it affects home life, the night shift worker is out of step with his family.

A: That’s the problem. Night shifts really affect our health conditions. So you’re right, the rotating schedule has more

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advantages over the fixed schedule.

B: All right. So we’ll adopt the r otating schedule, three shifts and the day shift is from 8:00 am to 5:00 pm with a lunch-break. And evening shift, 5:00 pm to 1:00 am including coffee breaks, and then…

A: And night shift from 1:00 am to 8:00 am, also with a coffee break.

B: Right. We should also provide our shift workers with training programmes to help them better adjust to this new work requirement. We should inform them of the harmful effects of night shifts and give them tips on how to prevent and fight off these hazards.

A: Yes. We can arrange health specialists to give them training courses and provide online consultancy service for the convenience of our shift workers. And I think we should also provide psychological consultancy just in case they get too stressed. We need to help them to cope with night shift blues.

B: Good. It’s also important to provide some nutritious food during the evening and night shifts.

A: 当引进倒班工作制，最重要的事情是制定好工作计划。我认为我们应该把24小时的操作时间划分为三个班次：白班、晚班和夜班。而且我们应该有一个永久的时间表。夜班作业非常艰苦，但是一旦习惯，适应夜班的疲劳也不是那么困难。

B：我同意你的部分观点。我的意思是说“三班倒”是一个好办法。但是我认为如果我们通过轮换制制定工作计划是不是更好一些呢。你知道，倒班工作会扰乱身体的节奏压力也会很大。除此之外，也影响家庭生活。夜班工作的工人总是没有时间与家人在一起。

A：那是个问题。夜班确实影响我们的健康情况。因此你是对的，轮换工作表比固定的工作表更有益处。

B：是的，因为我们通过轮换工作表，三班交替包括：白班：上午8：:0~下午5:00，中间一顿午餐；晚班下午5:00~上午1:00，包括茶歇时间然后…

A：夜班上午1:00~8:00 也包括一次茶歇时间。

B：是的。我们也应该为倒班工人提供培训课程来帮助他们更好的调节新的工作需求。我们应该告知他们夜班对身体的影响及伤害，为他们提供一些预防这些伤害的小窍门。

A：是的，我们安排健康专家来给他们进行培训并且提供在线的咨询服务来为倒班工人提供方便。而且我认为我们也应该提供心理咨询以免他们遭受太重的心理压力。我们需要帮助他们应对夜班忧郁症。

B：是的。在晚班和夜班时提供有影响的食物也是很重要的。

（1）What benefits will your company gain from shift work operation?

你公司可从倒班制中获得什么好处？

If we keep our equipment operating round the clock, we’ll be able to use our productive equipment to its fullest potential, that would help to optimize the production process. You see, improved productivity translates directly to higher profits.

（2）How important is it to inform workers of the hazards of night shift?

把夜班的害处告知工人有何重要性？

It’s certainly of great importance. Employees’ well-being and security should be the first priority of the management. When shift workers are fully aware of the hazards, they will take better care of themselves.

（3）Do you think companies should provide health counseling facilities?(Why?/Why not?)

你认为公司应该提供健康咨询设备么？

In my opinion, it’s a must in this highly competitive age. Employees often become stressful and develop health problems. Management should provide health counseling facilities to help improve the physical and mental health of the staff and boost their morale.

（4）Should work environment be taken into consideration when designing shift work?(Why?/ Why not?)

设计倒班制时是否应该考虑工作环境？

Poor working conditions add to the strain of shift work. Adequate lighting, clean air, proper heat, air-conditioning and

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reduced noise will help to reduce the shiftworker’s burden.

（5）Is regular exercise important for shift workers?(Why?/Why not?)

经常运动会倒班工人是否重要？

Physical exercises are extremely important for night shift workers. Jogging, walking, cycling or swimming will help them to relax and to minimize stress. You see, shift work disrupts the body rhythm and is very harmful to your health.

2011.06.07

1.4 Reducing Overheads

减少管理费用

Activity 经营项目

Research and development 研发

Property costs 财产耗费、物业费用

Capital goods 资本货物

Balance sheet 资产负债表

Redundancy payment 失业金

In the short term 短期内

Devastating 毁灭性的，破坏性的

Insecure 不可靠的，不安全的

Redundancy 失业、多余

Drastic 激烈的，猛烈地，彻底的

Temporary measure 权宜之计

Let out 出租

Premises (复数)经营场地，生产场地，办公场所

Mortgage 抵押

Sublet 转租，分租

Hotel bill 旅馆住宿费用

Public transportation fares 公交费用

Expenses claims system 报销制度

Abuse 滥用，妄用

Malpractice 失职行为，玩忽职守

Discount air ticket 打折机票

Electric rates 电费

Apportion 分摊，分配

Over-expenditure 超支

Office supplies 办公用品

Stationery 文具

Paper clip 回形针，曲别针

Name-brand 知名品牌

Generic brand 普通品牌

Group purchasing 团购

Bulk price 批发价

Mail-order 邮购

Rough draft 草稿

Put in a word 说一句话，插一句话

Disposable 一次性用品

Printer cartridge 打印机墨盒

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Rechargeable battery 可充电电池

Comply with 遵守

Profitability 盈利能力，获利能力

In the long run 从长远来看

Diversify 使多样化，做多样性的投资

Might as well do sth. 不妨做… …

Abide by 遵守

Paperless office 无纸化办公

Reducing overheads

减少管理费用

It’s a good idea to review overheads regularly.

定期检查管理费用是一个很好的办法。

It becomes even more important if you are having problems generating cash.

如果你面临现金产出困难，这个办法就更加重要了。

You may need to make big cuts in overheads, but try to avoid slashing costs to a level where it is difficult to operate. 你可能需要大量削减管理费用，但要避免削减规模过大而导致无法操作。

Advertising, as well as research and development, are often the first activities to be cut because they can be reduced almost instantly.

广告费用和研发费用往往是首先被削减的项目，原因是削减这些项目的费用当即可行。

Cutting overheads such as property costs or capital goods will take much longer to have an effect on the balance sheet.

而要削减财产耗费和资本货物的费用，则需要更长的时间才能在资产负债表上有所体现。

You can also cut staff costs by reducing your number of employees, though redundancy payments will increase costs in the short term.

你也可以通过裁员来削减员工费用，虽然支付失业费在短期内会增加开支，但这样做的结果可能十分糟糕。

The consequences can be devastating, particularly for small businesses and morale suffers after redundancies.

但这样做的结果可能十分糟糕，特别是对于中小企业来说，解聘雇员会导致员工士气低落。

Key employees may feel insecure and choose to leave your business.

一些主要员工可能会因为没有安全感而选择离开公司。

It can be useful to talk to employees before taking such action.

采取这种行动之前和员工进行交流会有所帮助。

They may suggest less drastic ways of cutting costs.

他们可能会提出一些更温和的建议措施以避免采取如此极端的方式来削减开支。

You can also reduce overheads, for example by delaying purchases of new equipment, although this is a temporary measure.

你也可以采用诸如推迟购置新设备的方法来削减办公费用，虽然这只是权宜之计。

Investment is crucial if you want to grow your business and ensure it remains competitive.

如果你想拓展公司规模，保证其竞争力，投资是至关重要的。

Other short-term measures for cutting costs include:

其他削减开支的短期措施包括：

●Letting out part of your business premises but check first with the owner or mortgage company that sub-letting is

allowed—approval may be needed.

出租公司的部分场所，但事先要与其拥有者或抵押贷款公司核实你有权转租，并得到他们的准许。

●Leasing new equipment rather than buying it outright

租用新设备而无需全部自己购买

●Renegotiating your contracts with suppliers

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和供应商重新议定合同

（1）What expense do people typically incur on a business trip?

商务差旅中有哪些主要费用？

Expenses on a business trip include hotel bills, traveling expenses, public transportation fares, fax or telephone charges and client entertainment expenses, etc.

（2）How should companies control business travel expenses?

公司应怎样控制其商务差旅费用？

Companies should develop a sound expenses claims system to prevent any system abuse and possible malpractice.(系统滥用和可能的舞弊行为)

（3）Do you think it’s necessary to have control over the usage of electricity?(Why?/Why not?)

你是否认为控制电力使用很重要？（为什么？）

Yes. Electricity costs are a very important component of overheads, if a company can keep electric rates low, it will certainly be very helpful in overheads reduction.

（4）Is it important to involve employees in overheads reduction project?(Why?)

让员工参与办公费用削减计划是否重要？（为什么？）

Yes. Overheads are the indirect cost of business, they are closely related to the welfare of all staff members, so concerted efforts are needed from both managers and staff to implement the overheads reduction project.

PART TWO: Mini-presentation

What’s important when…?

Aiming to slash business overheads 要削减管理费用需要考虑哪些要点？

●Budget and management 预算和管理

●Long-term effects 长期效果

First of all ,business overhead expenditure needs to be budgeted and apportioned as fairly as possible to different departments of the business. Once we have set a clear budget plan, we’ll be able to manage the overheads costs by limiting budget spending and improving overhead productivity. And in case an over-expenditure occurs, we’ll be able to track the cause and check it in time.

Meanwhile, long-term effects should also be considered. In reducing overheads costs, we should not aim to seek instant success, we should put our overheads reduction plan in a greater perspective and evaluate their overall effects. Reduction measures should enable the company to tap its potential productivity and ensure its future development.

In addition to that, we also need to involve our staff member into the overheads reduction project, and try to see if they have anything to contribute to it.

首先，公司经费需要被预算以及尽可能公平的分配给公司不同的部门。一旦我们有一个清晰的预算计划，我们可以管理日常开支来限制预算的花费和改善生产力的日常开销。而且一旦偶然发生经费超出的情况，我们也能够及时追踪和检查原因。

同时，长期的效果也应该被考虑，为了减少日常开支，我们不应该只追求急功近利，我们应当从更长远的角度去看待我们的经费削减计划，而且要评估其总体效果。削减措施应使公司能够利用其潜在的生产力，并确保其未来的发展。除此之外，我们也应需要让员工参与到经费削减方案当中，并尝试寻找他们能对其有何贡献。

PART THREE: Discussion

Introducing new ways to save on office supplies

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The company you work for has decided to introduce new ways to save on office supplies, as a part of the overheads reduction plan. You have been asked to make suggestions about it. Discuss the situation together, and decide:

●what are the ways to save office expenses

●how to motivate the staff

实行节省办公用品的新方法

作为削减管理费用计划的一部分，你们公司正在考虑实行节省办公用品的新方法。请你们协助策划这一计划。讨论并决定：

●节省办公开支有哪些方法

●怎样激发员工的热情

A: To keep office expenses down, we can start from office stationery. Items like pens, paper, paper clip s, and pencils do not cost a lot individually, but we use them in large quantities, so there is potential for huge savings.

B: I’m with you here. You see, there is a great difference in price between the name-brand and generic brand stationery, so if we look for cheaper sources, we’ll end up saving hundreds of pound s a year.

A: Yes, cheaper sources are important, we can get much cheaper prices on office suppliers through group purchasing. If we pool our orders with other businesses, we can buy in large quantity and receive lower bulk prices. B: Indeed. We can also use mail-order. Mail-order office supply companies are convenient because they deliver to your door, and it saves both gas and time.

A: We should also encourage staff to recycle used paper, and ask our staff to edit on the screen as much as possible, print one final rough draft to proofread on paper. That’s a very effective way to reduce paper consumption.

B: And buying used office furniture is also an important way of cutting overheads. But to motivate our staff members, there should be measures to monitor t heir performance regularly. We can…

A: I’d like to put in a word here, never use disposables in the office, use recycled printer cartridges and rechargeable batteries.

B: Yes, that’s especially important. We should involve all office staff into our cost sa ving plan. For example, we should ask staff members to turn off the air-conditioner half an hour before they leave the office, so as to cut some electricity bills.

A: You’re right. To make sure that our staff voluntarily comply with the overheads expenditu re reduction rules, we can include that in our staff appraisals. I mean whether staff members are supportive in our overheads reduction project. B: I agree. And we can also award those who are most supportive in our project.

A: That’s good.

A: 为了减少办公经费，我们首先应从办公文具入手。例如：钢笔、纸张、回形针，以及铅笔等，每个人都不会花费太多，但是我们有大量的需求数量，因此，这里有巨大的节约潜力可挖掘。

B：我同意你的观点，你看，名牌和一般文具之间有巨大的价格差异。因此，如果我们寻找更便宜的货源，我们将每年节省几百英镑。

A：是的，便宜的货源是很重要的，我们可以通过团购让办公用品的供应商提供更为低廉的价格。如果我们与其他公司共同订购，就可以购买更多数量的用品来得到更低的批发价格。

B：事实上。我们也可以选择邮购。邮购办公用品公司非常便利，因为他们送货上门，这将节省汽油和时间。

A：我们也可以鼓励员工使用再生纸，要求我们的员工尽可能在电脑里编辑，把最后的草稿打印出来校对。这是减少纸张浪费的一个非常有效的方法。

B：购买二手办公家具也是一个重要的减少经费的方法。但是为了激励员工，应该采取方法定期监督他们的表现，我们能…

A：我想插一句，永远不要在办公室使用一次性的文具，使用再生打印机墨盒及充电电池。

B：是的，那是特别的重要。我们应该让所有员工参与到我们的成本降低计划中，例如，我们应该告诉员工在离开办公室前半小时关闭空调，可以因此节省电费。

A：是的。确保我们的员工自愿遵守经费削减规则，我们应该把它作为员工评估的一项。我的意思是员工是否支持我们

第20页共265页

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第一单元 P7 READING (5) 1,open your mind 2 plan for disaster 3 get organized 4 set your limits 5 put pen to pap er 6 don’t feel guilty 7 two become one P9 GRAMMAR (5) 1 need 2 communicate 3 have escaped 4 have been working 5 have been 6 am working 7 answer P9 (SPEAKING)Writing 第六题 work in pairs. 中有可能选择其中一个话题进行作文。 P10 READING (4) AACCBABCAC 第二单元 P16 READING (4) →BACBC P18 GAMMAR (4) 1 began 2.trademarked 3.became 4.has been 5.has been work ing 6.has been 7.took part P19 GAMMAR (5) 1.have been working 2.joined 3.have had 4.have been considering 5.has expanded https://www.sodocs.net/doc/054063984.html,pleted 7.have been studying 8.has agreed P23 第三单元 WRITING A MEMO P27 READING (3) https://www.sodocs.net/doc/054063984.html,unch 2.charge 3.fee 4.growth 5.concept 6.branch out P27 Writing （ 6.work in pairs.

BEC口语Part 2 题集(整理自BEC口语书)

1.1Teamwork What’s important when…? Evaluating the success of teamwork ·Mutual trust ·Full co-operation ·1.2International Communications What’s important when…? Communicating management mess- ages to the staff ·Overall purpose ·Feedback on performance 1.3Reducing Production Cost What’s important when…? Aiming to control production cost ·Quality suppliers ·Efficiency of production line · 1.4Reducing Overheads What’s important when…? Aiming to slash business overheads ·Budget and management ·Long-term effects ·1.5How to Deal with a Heavy Workload What’s important when…? Coping with a heavy workload ·Benefits system ·Time management 1.6Work Environment What’s important when…? Designing the layout of an office ·Appropriate use of space ·Amount of light 1.7Logistics What’s important when…? Developing logistics strategies ·Customer service levels ·Information management ·1.8Business Ethics What’s important when…? Measuring corporate performance ·Business ethics ·Environmental protection 2.1 Recruiting & Selecting What’s important when…? Selecting an employment interviewer ·Personal quality ·Interviewing skills 2.2 Employee Training What’s important when…? Choosing a training program to attend ·Content/subjects covered ·Trainer ·2.3 Career Development What’s important when…? Choosing a new career chance ·Location ·Starting salary · 2.4 Promotion What’s important when…? Thinking about going for a promotion ·Work-related qualities ·Personal qualities ·