接待国外客户常用语句(一)
接待国外客户常用语句
1 I' ve come to make sure that your stay in Shenzhen is a pleasant one. 我特地为你们安排使你们在深圳的逗留愉快。
2 You're going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。
3 It's just the matter of the schedule, that is,if it is convenient for you right now. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative plan now. 我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes,minor alternations can be made then. 如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we'll have enough time for our talks? 我们是否能保证有充足的时间来谈判？
7 So our evenings will be quite full then? 那么我们的活动在晚上也安排满了吗？
8 We'll leave some evenings free,that is,if it is all right with you. 如果你们愿意的话，我们想留几个晚上供你们自由支配。9 We'd have to compare notes on what we've discussed during the day. 我们想用点时间来研究讨论一下白天谈判的情况。10 That'll put us both in the picture. 这样双方都能了解全面的情况。11 Then we'd have some ideas of what you'll be needing 那么我们就会心中有点儿数，知道你们需要什么了。12 I can't say for certain off-hand. 我还不能马上说定。13 Better have something we can get our hands on rather than just spend all our time talking. 有些实际材料拿到手总比坐着闲聊强。
14 It'll be easier for us to get down to facts then. 这样就容易进行实质性的谈判了。
15 But wouldn't you like to spend an extra day or two here? 你们不愿意在北京多待一天吗？
16 I'm afraid that won't be possible,much as we'd like to. 尽管我们很想这样做，但恐怕不行了。17 We've got to report back to the head office. 我们还要回去向总部汇报情况呢。
18 Thank you for you cooperation. 谢谢你们的合作。19 We've arranged our schedule without any trouble. 我们已经很顺利地把活动日程安排好了。20 Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it? 这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？21 If you have any questions on the details，feel free to ask. 如果对某些细节有意见的话，请提出来。22 I can see you have put a lot of time into it. 我相信你在制定这个计划上一定花了不少精力吧。23 We really wish you'll have a pleasant stay here. 我们真诚地希望你们在这里过得愉快。24 I wonder if it is possible to arrange shopping for us. 我想能否在我们访问结束时为我们安排一点时间购物。25 Welcome to our factory. 欢迎到我们工厂来。26 I've been looking forward to visiting your factory. 我一直都盼望着参观贵厂。27 You'll know our products better after this visit. 参观后您会对我们的产品有更深的了解。
28 Maybe we could start with the Designing Department. 也许我们可以先参观一下设计部门。29 Then we could look at the production line. 然后我们再去看看生产线。30 These drawings on the wall are process sheets. 墙上的图表是工艺流程表。31 They describe how each process goes on to the next. 表述着每道工艺间的衔接情况。32 We are running on two shifts. 我们实行的工作是两班倒。33 Almost every process is computerized. 几乎每一道工艺都是由电脑控制的。34 The efficiency is greatly raised,and the intensity of labor is decreased. 工作效率大大地提高了，而劳动强度却降低了。35 All produets have to go through five checks in the whole process. 所有产品在整个生产过程中得通过五道质量检查关。36 We believe that the quality is the soul of an enterprise. 我们认为质量是一个企业的灵魂。37 Therefore,we always put quality as the first consideration. 因而，我们总是把质量放在第一位来考虑。38 Quality is even more important than quantity. 质量比数量更为重要。39 I hope my visit does not cause you too much trouble. 我希望这次来参观没有给你们增添太多的麻烦。40 Do
we have to wear the helmets? 我们得戴上防护帽吗？41 Is the production line fully automatic? 生产线是全自动的吗？42 What kind of quality control do you have? 你们用什么办法来控制质量呢？43 All products have to pass strict inspection before they go out. 所有产品出厂前必须要经过严格检查。44 What's your general impression,may I ask? 不知您对我们厂总的印象如何？45 I'm impressed by your approach to business. 你们经营业务的方法给我留下了很深的印象。46 The product gives you an edge over your competitors,I guess. 我认为你们的产品可以使你们胜过竞争对手。47 No one can match us so far as quality is concerned. 就质量而言，没有任何厂家能和我们相比。48 I think we may be able to work together in the future. 我想也许将来我们可以合作。49 We are thinking of expanding into the Chinese market. 我们想把生意扩大到中国市场。50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company. 我此行的目的正是想探询与贵公司建立贸易关系的可能性。51 We would be glad to start business with you. 我们很高兴能与贵公司建立贸易往来。52 I'd appreciate your kind consideration in the coming negotiation. 洽谈中请你们多加关照。53 We are happy to be of help. 我们十分乐意帮助。54 I can assure you of our close cooperation. 我保证通力合作。55 Would it be possible for me to have a closer look at your samples? 可以让我参观一下你们的产品陈列室吗？56 It will take me several hours if I really look at everything. 如果全部参观的话，那得需要好几个小时。57 You may be interested in only some of the items. 你也许对某些产品感兴趣。58 I can just have a glance at the rest. 剩下的部分我粗略地看一下就可以了。59 They've met with great favor home and abroad. 这些产品在国内外很受欢迎。60 All these articles are best selling lines. 所有这些产品都是我们的畅销货。
61 Your desire coincides with ours. 我们双方的愿望都是一致的。62 No wonder you're so experienced. 怪不得你这么有经验。63 Textile business has become more and more difficult since the competition grew. 随着竞争的加剧，纺织品贸易越来越难做了。
64 Could I have your latest catalogues or something that tells me about your company? 可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗？65 At what time can we work out a deal? 我们什么时候洽谈生意？66 I hope to conclude some business with you. 我希望能与贵公司建立贸易关系。67 We also hope to expand our business with you. 我们也希望与贵公司扩大贸易往来。68 This is our common desire. 这是我们的共同愿望。69 I think you probably know China has adopted a flexible policy in her foreign trade. 我想你也许已经了解到中国在对外贸易中采取了灵活的政策。70 I've read about it,but I'd like to know more about it. 我已经知道了一点儿，但我还想多了解一些。71 Seeing is believing. 百闻不如一见。72 I would like to present our comments in the following order. 我希望能依照以下的顺序提出我们的看法。73 First of all, I will outline the characteristics of our product. 首先我将简略说明我们商品的特性。
74 When I present my views on the competitive products, I will refer to the patent situation. 专利的情况会在说明竞争产品时一并提出。75 Please proceed with your presentation. 请开始你的简报。76 Yes, we have been interested in new system. 是的，我们对新系统很感兴趣。77 Has your company done any research in this field? 请问贵公司对此范畴做了任何研究吗？78 Yes, we have done a little. But we have just started and have nothing to show you. 有，我们做了一些，但是因为我们才刚起步，并没有任何资料可以提供给你们。79 If you are interested, I will prepare a list of them. 如果您感兴趣的话，我可以列表让你参考。80 By the way, before leaving this subject, I would like to add a few
comments. 在结束这个问题之前顺便一提，我希望能再提出一些看法。81 I would like to ask you a favor. 我可以提出一个要求吗？82 Would you let me know your fax number? 可以告诉我您的传真机号码吗？83 Would it be too much to ask you to respond to my question by tomorrow? 可以请你在明天以前回复吗？84 Could you consider accepting our counterproposal? 你能考虑接受我们的反对案吗？85 I would really appreciate your persuading your management. 如果你能说服经营团队，我会很感激。
86 I would like to suggest that we take a coffee break. 我建议我们休息一下喝杯咖啡。87 Maybe we should hold off until we have covered item B on our agenda. 也许我们应该先谈论完B项议题。88 As a matter of fact, we would like to discuss internally regarding item B. 事实上，我们希望可以先内部讨论B项议题。89 May I propose that we break for coffee now? 我可以提议休息一下，喝杯咖啡吗？90 If you insist, I will comply with your request. 如果你坚持，我们会遵照你的要求。91 We must stress that these payment terms are very important to us. 我们必须强调这些付款条件对我们很重要。92 Please be aware that this is a crucial issue to us. 请了解这一点对我们至关重要。93 I don't know whether you realize it, but this condition is essential to us. 我不知道你是否了解，但是，这个条件对我们是必要的。94 Our policy is not to grant exclusivity. 我们的方针是不授与专卖权。95 There should always be exceptions to the rule. 凡事总有例外。
96 I would not waste my time pursuing that. 如果是我的话，不会将时间浪费在这里。
97 Would you care to answer my question on the warranty? 你可以回答我有关保证的问题吗？98 I don't know whether you care to answer right away. 我不知道你是否愿意立即回答。99 I have to raise some issues which may be embarrassing. 我必须提出一些比较尴尬的问题。100 Sorry, but could you kindly repeat what you just said? 抱歉，你可以重复刚刚所说的吗？101 It would help if you could try to speak a little slower. 请你尽量放慢说话速度。102 Could you please explain the premises of your argument in more detail? 你能详细说明你们的论据吗？103 It will help me understand the point you are trying to make. 这会帮助我了解你们的重点。104 We cannot proceed any further without receiving your thoughts with respect to the manner of payment. 我们如果不了解你们对付款方式的意见，便不能进一步检讨。105 Actually, my interest was directed more towards what particular markets you foresee for our product. 事实上，我关心的是贵公司对我们产品市场的考量。106 We really need more specific information about your technology. 我们需要与贵公司技术相关更专门的资讯。107 Our project must proceed at a reasonably quick tempo. Surely one month is ample time, isn't it? 这个计划必须尽速进行。一个月的时间应该够了吧？108 I will try, but no promises. 我会试试看，但是不敢保证。109 I could not catch your question. Could you repeat it, please? 我没听清楚你们的问题，你能重复一次吗？110 The following answer is subject to official confirmation. 以下的答案必须再经过正式确认才有效。111 Let me give you an indication. 我可以提示一个想法。112 Please remember this is not to be taken as final. 请记得这不是最后的回答。113 Let's imagine a hypothetical case where we disagree. 让我们假设一个我们不同意的状况。114 Just for argument's sake, suppose we disagree. 为了讨论各种情形，让我们假设我方不同意时的处理方法。115 There is no such published information. 没有相关的出版资料。116 Such data is confidential. 这样的资料为机密资料。117 I am not sure such data does exist. 我不确定是否有这样的资料存在。118 It would depend on what is on the list. 这要看列表内容。119 We need them urgently. 我们急需这些资料。120 All right. I will send the information on
a piecemeal basis as we acquire it. 好。我们收齐之后会立即寄给你。121 I'd like to introduce you to our company. Is there anything in particular you'd like to know? 我将向你介绍我们的公司，你有什么特别想知道的吗？122 I'd like to know some information about the current investment environment in your country? 我想了解一下贵国的投资环境。123 I'd like to know something about your foreign trade policy. 我非常想了解有关贵国对外贸易的政策。124 It is said that a new policy is being put into practice in your foreign trade. 据说你们正在实施一种新的对外贸易政策。125 Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed goods. 我们的对外贸易政策一向是以平等互利、互通有无为基础的。126 We have adopted much more flexible methods in our dealings. 我们在具体操作方法上灵活多了。127 We have mainly adopted some usual international practices. 我们主要采取了一些国际上的惯例做法。128 You have also made some readjustment in your import and export business, have you? 你们的进出口贸易也有一些调整，对吗？129We are sure both of us have a brighter future. 我们相信双方都有一个光明的前景。130 How would you like to proceed with the negotiations? 你认为该怎样来进行这次谈判呢？131 Perhaps you've heard our product's name. Would you like to know more about it? 也许你已听说过我们产品的名称，你想知道更多一点吗？132 Let me tell you about our product. 关于产品一事让我向你说明。133 This is our most recently developed product. 这是我们最近开发的产品。134 We'd like to recommend our new home health monitor. 我们想推荐我们新的家庭健康监测器。135 That sounds like the product we had in mind. 那种产品好像就是我们所想要的。136 I'm sure you'll be pleased with this product. 我敢保证你会喜欢这种产品的。137 I'm really positive that this product has all the features you have always wanted. 我确信这种产品有各种你所要的款式。138 I strongly recommend this product. 我强力推荐这种产品。139 If I were you, I'd choose this product. 如果我是你，我就选择这种产品。140 We've already had a big demand for this product. 这种产品我们已有很大的需要求量141 This product is doing very well in foreign countries. 这种产品在国外很畅销。142 Our product is competitive in the international market. 我们的产品在国际市场上具有竞争力。143 Let's move on to what makes our product sell so well. 让我来说明是什么原因使我们的产品销售得那么好。144 Good. That's just what we want to hear. 很好，那正是我们想要听的。145 The distinction of our product is its light weight. 我们产品的特点就是它很轻。146 Our product is lower priced than the competition. 我们产品价格低廉，具有竞争力。147 Our service, so far, has been very well-received by our customers . 到目前为止，顾客对我们的服务质量评价甚高。148 One of the real pluses of this product is that it is of very high quality and of compact size. 这种产品的真正优点之一就是高质量和小体积。149 Could we see the specifications for the X200? 我们可以看一下X200型的详细规格吗？150 Certainly. And we also have test results that we're sure you'd be interested to read. 当然，同时我们也有测试结果，我们相信你们会有兴趣看的。151 How about feed-back from your retailers and consumers? 你们的零售商和消费者的反映怎样？152 We have that right here in this report. 在这份报告书内就有。153 Could you tell me some more about your market analysis? 请你多告诉我一些你们的市场分析好吗？154 Yes, our market analysis tells us our prime user will be between 40 and 60. 好的，我们的市场分析告诉我们，我们产品主要的使用者年龄将在40至60岁。155 How soon can you have your product ready? 你们多久才可以把产品准备好呢？156 We certainly expect our
product to be available by October 1. 我们的产品在可在10月1日前准备好。157 How did you decide that product was safe? 你怎样决定产品是安全的呢？158 What's the basis of your belief that the product is safe? 你凭什么相信产品是安全的？159 I'd like to know how you reached your conclusions. 我想知道你们是如何得出结论的。问好1. Good morning/afternoon/evening./May I help you? /Anything I can do for you? 早上（上午）好/下午好/晚上好。/有什么需要帮忙的吗？2. How do you do? /How are you? /Nice to meet you. 你好/很高兴见到你。3. It’s a great honor to meet you./I have been looking forward to meeting you. 非常荣幸见到您/我一直在期待着与您见面。4. Welcome to China. 欢迎来到中国5. We really wish you'll have a pleasant stay here. 我们衷心希望您在这玩得愉快。6. Is this your fist visit/trip to China? 这是你第一次来中国吗？7. Do you have much trouble with jet lag? 您旅途还愉快吧？8 Thank you for coming. 谢谢你的光临。9 Thank you for visiting our booth. 欢迎光临我们的摊位。介绍 1. Hello, Let me introduce my self. My name is **, an Int’l salesman/salesgirl in the Marketing Department. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you. 你好，请让我介绍一下我自己，我叫**，是市场部的国际销售员。2. Let me introduce you to Ms. Fang, general manager of our company. 请让我把我们公司的总经理方小姐介绍给您认识。3. It is my pleasure to talk with you. 很高兴与您交谈。4. Here is my business/name card. Can we exchange the name card for each other?这是我的名片，我们可以相互交换一下名片吗？5. May I have your business/name card? / Could you give me your business card? 可以给我您的名片吗？6. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again? 对不起，我不能记起您的名字了，您可以再告诉我怎么读您的名字吗？确认话意1. Could you say that again, please? 您可以再说一遍吗？2. Could you repeat that, please? 请您再重复一遍3. Could you write that down? 您可以写下来吗？4. Could you speak a little more slowly, please? 请您说慢一点好吗？5. You mean…is that right?
您的意思是…对吗？6. Do you mean..? 您的意思是…..?7. Excuse me for interrupting you.请原谅打断你一下；客户询问1. Could I have some information about your scope of business? 我可以了解一下你们的业务范围吗？2. Would you tell me the main items you export? 您可以告诉我你们主要出口哪些产品吗？3. May I have a look at your catalogue? 我可以看下你们的目录单吗？4. We really need more specific information about your technology. 我们确实需要更多的关于你们技术方面的规格信息。5 All the products are produced by yourself?所有的产品都是你们自己生产的吗？6 Could you send the quotation to me by e-mail? My e-mail is…你可以把报价单通过邮箱发给我吗？我的邮箱是。。。回答询问7. This is our catalog. Please have a look at it and see what interest you这是我们的目录单,请您看下有哪些吸引您的。8 What kind of products are you interested in ?您对哪种产品感兴趣呢？9. That is just under our line of business. 这正是我们的业务范围之内。10. What about having a look at sample first? 请先看下样品怎么样？11.Our products will find a ready market and be the best seller there 我们的产品会在你们那里成为最畅销的。12. Our product is really competitive in the world market. 我们的产品在世界市场上都是很具竞争力的。13. Our products have been sold in a number of areas abroad. They are very popular with the users there. 我们的产品已经销往国外的许多地方，并非常受客户的欢迎。15. We are sure our products will be very popular in your markets, too.
我们确信我们的产品也会在你们的市场上很受欢迎。16. Could you provide some technical data? We’d like to know more about your products. 您可以提供一些技术参数吗？我们想更多了解一下你们的产品。17. This product has many advantages compared to other competing products. 这种产品和其他的竞争产品相比有很多的优势。18. You will surely find something interesting. 您肯定可以找到有趣的东西（产品）19. This is our newly developed product. Would
you like to see it? 这是我们最新开发的产品，您想看下吗？20. I’m sure there is some room for negotiation. 我相信这里肯定还有协商的空间。21. We have a wide selection of colors and designs. 在颜色和设计上我们有很大的选择范围。22. The functioning of this software has been greatly improved. 软件功能已经得到很大的改善了。品质1. We have a very strict quality controlling system which promises that goods we produced are always the best. 我们有很严格的质量控制系统并保证生产出来的产品一直都是最好的。3. How do you feel like the quality of our products? 您觉得我们的产品质量怎么样？4. The high quality of the products will secure their leading status in the market place. 高质量的产品才能捍卫他们在市场中的领导地位。5. Our quality is far superior to others. 我们的产品质量远远高于其他的。6. We pride ourselves on quality. That is our best selling point. 我们为我们的质量自豪，这是我们的卖点。7. As long as the quality is good. It is all right if the price is a bit higher. 只要质量是好的，如果价格高点都没有问题。8. When we compare prices, we must first take into account the quality of the products. 当我们比较价格时，我们首先肯定会将产品的质量考虑进去。9. I wonder if you have found that o ur specifications meet your requirements. I’m sure the price s we submitted are competitive.我想知道我们的说明是否满足你们的需要，我保证我们提供的价格是很有竞争力的。价格1. Will you please let us have an idea of your price? 你可以让我们知道你的价格吗？2. How about the price/ How much is this? 价格是多少？这个价格是多少？3. This is our price list. 这是我们的价格表。4. We don’t g ive any commission in general. 一般来说，我们不提供回扣（佣金）。6. What do you think of the payment terms? 你们觉得付款条件怎么样？7. Here are our FOB/EXW prices. All the prices in the lists are subject to our final confirmation. 这些是我们的FOB/EXW价格，清单上的所有价格都以我们最终的确认为准。8. In general, our prices are given on a FOB/EXW basis. 一般来说，我们报FOB/EXW价。9. We offer you our best prices, at which we have done a lot business with other customers. 我们报的是最好的价格，都是一些和其他的客户做过许多生意的成交价格。10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP? 您可以告诉我们一些您需要的规格，数量，以及包装要求，方便我们尽快做报价单给您。客人还价12. Is it possible that you lower the price a bit? 可以再降低一些价格么？13. Do you think you can possibly cut down your prices by 10%? 你觉得你可以再降价10%么？15. It’s too high; we have another offer for a similar one at much lower price. 价格太高了，我们有另外一个报价，也是相同产品但价格要低很多。16. But don’t you think it’s a little high? 但是你不觉得价格有点高吗？17. Your price is too high for us to accept. 你的价格太高了，我们不能接受。18. It would be very difficult for us to push any sales it at this price. 在这样的价格下，我们是很难推销任何的产品出去的。19. If you can go a little lower, I’d be able to give you an order on the spot. 如果你能价格低一点，我可能会马上下单给你。20. It is too much. Can you discount it? 太高了，您能打点折扣么？拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable. 我们的价格是很有竞争力的/这是最低的价格了/我们的价格是非常合理的。22. Our price is competitive as compared with that in the international market. 与国际市场价格相比，我们的价格是很有竞争力的。23. To tell you the truth, we have already quoted our lowest price. 说实话，我们已经报了我们的最低价格了。24. I’m sorry. It is our rock-bottom price. 对不起，这已经是我们的底价了。接受还价25. Can we each make some concession? 我们双方都可以做些让步吗？26. If your order is big enough, we may reconsider our price. 如果你的订单足够大的话，我们会再考虑下我们的价格。27. Considering our good relationship and future business, we give a 3% discount. 考虑到我们的友好关系以及将来的业务，我们给予3%的折扣。28. What’s minimum quant ity of an order of your goods? 你们产品的最小订购数量是多少。
29. How many do you intend to order? 你打算订购多少量呢？30. Would you give me an idea how much you wish to order from us? 你能告诉我们你打算从我们这订购多少吗？31. When can we expect your confirmation of the order? 预计什么时候我们可以确认您的订单呢。客人回答订单数量32. The size of our order depends greatly on the prices. 我们订购的多少取决于你们的价格。33. Well, if your order is large enough, we are ready to reduce our price by 2 percent. 如果你的订购量足够大的话，我们准备把价格降低2%。34. If you reduce your price by 5, we are going to order 1000sets. 如果你降价5%，我们会订购1000只。35. Considering the long-standing business relationship between us, we accept it. 考虑到我们间的长期合作关系，我们接受。36. Thank you very much for your order. 非常感谢你的订购。客人询问交货期37. How long does it usually take you to make delivery? 你们通常的交货期有多长呢？38. What about the method of delivery? 发货的方式是什么样的呢。39 We make the delivery at factory. 我们在工厂交货。What about the price? 对价格有何看法？
What do you think of the payment terms? 对支付条件有何看法？
How do you feel like the quality of our products? 你觉得我们产品的质量怎么样？
What about having a look at sample first? 先看一看产品吧？
What about placing a trial order? 何不先试订货？
The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?我们的产品质量与其他生产商一样的好，而我们的价格却不象他们的那样高。哎，你对哪个产品感兴趣？
You can rest assured. 你可以放心。
We are always improving our design and patterns to confirm to the world market.我们一直在提高我们产品的设计水平，以满足世界市场的要求。
This new product is to the taste of European market. 这种新产品欧洲很受欢迎。
I think it will also find a good market in your market.我认为它会在你国市场上畅销。
Fine quality as well as low price will help push the sales of your products.优良的质量和较低的价格有助于推产品。
While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.虽然我们感谢贵方的合作，但是很抱慊，我们不能再减价了。
Reliability is our strong point. 可靠性正是我们产品的优点。
We are satisfied with the quality of your samples, so the business depends entirely on your price. 我们对样品的质量很满意，因此交易的成败就取决于你们的价格了。
To a certain extent，our price depends on how large your order is.在某种程度上，我们的价格就得看你们的定单有多大。
This product is now in great demand and we have on hand many enquiries from other countries.这种产品现在需求量很大，我们手头上来自其他国家的很多询盘。
Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer? 谢谢你询价。为了便于我方提出报价，能否请你谈谈你方需求数量？
Here are our FOB price. All the prices in the lists are subject to our final confirmation.
这是我们的FOB价格单。单上所有价格以我方最后确认为准。
In general, our prices are given on a FOB Hongkong basis. 通常我们的报价都是FOB香港价。
接待外国客人
接待外国客人 1.介绍与问候Greetings and Introductions 1）一般场合问候 ---We haven’t met before,have we?My name is Brown.I am a newcomer.What is your name,please? --Sue Hensman. --How do you do. --How do you do. 2）国际会议 --Tom,do you know anyone here? --No,I haven’t met any of these people before. --Wait.That’s Mr.Honda.He is with someone.Let’s go and say hello.Hello,Mr Honda. --This is my colleague,Tom,from the United States.Tom,I would like to introduce one of my wife’s friends,….. --Are you enjoying the conference? --I am enjoying it very much .What about you? --Oh,yes.It seems very good.But we only have been to this morning’s session. 短语：Nice to see you again. I haven’t seen you for a long time. How are things?How are you?How are you doing? How are you getting along these days? How is everything going?How is your work going? I am sorry .I have forgotten your last name. Would you give me your business card? 2.安排访问日程Planning the Schedule of a Visit 1)--I have just got a fax from my head office about the contract.Would it be possible for you to give me a run-down of my itinerary? --Sure,You will arrive at Beijng Airport on June 1st and I have booked you at the Huangyuan Hotel.On the next day,you will have your meeting with Mr.Hu,general Manager of that company and the day after that will be the convention.You will have a day for shopping and sightseeing.Then your flight back home is on June 5th . --That is a very good schedule. 2)—Mr.Back,I’m awfully sorry,but I won’t be able to come over Friday afternoon. --What’s the matter?Nothing wrong,I hope. --I checked my calendar just now and found I already had an appointment that
用的英语接待口语
用的英语接待口语，不管你进不进外企都一定要看看… 询问访客身份：May I have your name, please?请问您贵姓？What compa ny are you from?您是哪个公司的？Could you tell me what company you are representing?能告诉我您代表什么公司吗？
如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？询问是否预约，来访目的？请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。
婉言拒绝客人来访：
Mr. Chen is occupied at the moment and wants to know if your business i s urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touc h with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？
一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
接待（2）
在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。Our General Manager can't be here today, so I'm speaking on his be half.我们的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。D o you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。Is there anythin g planned for tonight?今晚有什么安排？Have you anything in mind you'd lik e to do?你是不是已有打算。We'll visit a school in the afternoon as you prop osed.按你的提议，下午我们去参观一所学校。I think it'd be better for me to t ake you there so that you won't get lost.我想最好还是我领你去，以免你迷路。
在各项活动结束后与客人送别，首先告诉他启程的车票已经安排好了：We had reserved you two First class seats on the plane leaving Shanghai for Hong Kon g at 10:00 a.m. on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。欢迎下次再来：If you would be kind en ough to let me know in advance the date and approximate time of any intended vi sit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。对我们的接待工作您满意吗？If you have any complaints to make about our service, we will be quick to make adjustme nts.若对我们的服务有任何不满，请提出，我们会很快加以调整。接待作为公
商务英语口语-接待客户
ChapterⅡReceiving Clients （接机，参观产品，社交娱乐等） Background Knowledge （公司、人物介绍，对话情景） Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport. 一，Meeting the Guest 1．At the airport. Miss Li is meeting Fred Johns. L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York? J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd? L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip? J: Well, I enjoyed it very much. L: Anyway it’s a long way to China, isn’t it? I think you must be very tired. J: But I will be all right by tomorrow, and ready for business. L: Great. Well, let’s go. 2．Introducing the Guest to the Superior. Miss Li is introducing Mr. Johns to Susan Wang, the sales manager. L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang. W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here. J: Thank you. I have been looking forward to this trip. W: We’ll do everything we can to accommodate you and make you comfortable. J: You are so nice. I hope we’ll have a good cooperation. W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company. J: Good idea. Let’s go. 二，Client Reception 1．Introducing the company. Miss Wang and Miss Li are introducing the company to Mr. Johns. W: Here is our company, Sunshine Import & Export co. ltd. J: Yes, I’ve heard the company for a long time. W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, e.g Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers. L: Yes, and we always take customers first. J: Great. Do you have any new products？ W: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.
接待外宾的礼仪常识有哪些
接待外宾的礼仪常识有哪些 导读：我根据大家的需要整理了一份关于《接待外宾的礼仪常识有哪些》的内容，具体内容：外宾来访期间的生活接待十分重要。那么大家知道接待外宾的基本礼仪常识有哪些吗?以下是我为您整理的"接待外宾的基本礼仪常识"，供您参考。接待外宾注意事项... 外宾来访期间的生活接待十分重要。那么大家知道接待外宾的基本礼仪常识有哪些吗?以下是我为您整理的"接待外宾的基本礼仪常识"，供您参考。 接待外宾注意事项 在机场接送外宾需要注意:一般外宾不喜欢别人碰他的行李,所以在提供帮助前,应先征得客人的同意,再帮忙推运行李,并应提醒外宾保管好自己的物品。如果需在机场分发资料,应提醒外宾将资料收好,避免遗失。如果是接待团体外宾,要事前准备好明显的标志并放在空间宽敞处,先行集中行李和人员,等全体人员到齐后,再致简短的欢迎辞。接机时,如需拍照留念,需迅速进行,拍完后应尽快离开。 如客人需要兑换当地货币,可陪同其前往银行柜台,并告知当前汇率及本地物价水平,以便外宾了解可能需要的支出,同时主动告知客人由机场通往市区目的地的交通工具及所需时间。 西方人的行礼方式与东方人有区别。 接待规格 接待规格的高低常常从各方面表现出来。例如，宴会规模的大小，出席
宴会的主方人员的身份;某些礼仪活动的隆重程度等，甚至有时住房和交通工具的安排，也会被人视为接待规格高低的反映。因此，对于同一级别的国宾，应保持大体上差不多的接待规格，以免给人以厚此薄彼的感觉。而对于某些在政治上或两国关系上有特殊需要的国宾给以"破格"的接待，则可能会收到明显的效果。 接待规格虽然可以从多方面反映出来，但领导人的接见尤其重要。由谁接见，谈得怎么样，都是人们所关注的热点。有时候，东道国的主要领导人不在首都，来宾亦愿特意去外地会见。所以，在拟订接待计划和安排活动日程时，对领导人的接见，要给予特别的重视。 接待外宾的基本礼仪常识 在外宾抵达以前，就应做好充分的准备工作。重要国宾来访，其随访人员中，有正式随行人员(或代表团团员)和工作人员之分，而正式随行人员中有的还是政府的高级官员。此外，有的国家领导人来访，随行的还有企业家、记者以及专机的机组人员等。这些都应在事先了解清楚，以便由有关单位做好相应的接待准备。 对于外宾的饮食爱好、宗教禁忌以及是否有其他特殊的生活习惯等也可事先向对方探询，必要时，还可向对方索要来访者的血型资料。拟订来宾访问日程前，还要向对方了解清楚抵离的日期和时间、交通工具和施行路线、对参观访问的具体愿望等。飞机起降的具体时间，可经由民航部门密切掌握。 日程安排的松紧应适当。活动安排太少，让客人有时在宾馆里无所事事，会感到受冷遇;活动安排太多，又会令客人筋疲力尽。要保持日程安排适
接待国外客户流程细节
接待外国客户技巧 客户来中国, 做好接待工作是比较关键的。但由于风俗,习惯等各方面的不同, 会造成很多麻烦。 提前做好详细的资料搜集和准备是非常必要的。 1. 敲定客户访问时间、航班、访问人员名单、职位、手机号码等信息，以便安排相应接待。 2. 同客户商讨参观访问行程表, 同工厂(公司接待部门)沟通, 一切敲定之后, 发送邮件让客户确认，同时 让工厂做好接待准备。 3. 安排酒店: 确认该客户是否需公司提供酒店。需提供的，和客户敲定酒店星级、房间类型、房间位置及 包含设施等细节，要对酒店实地查看后方可确认预定。位置选在工厂附近或机场附近等便利之处。不需提供的，至多根据客户要求，提供信息，协助预定。确定后通知客户确认。 4. 打印访问行程表, 准备工厂资料和产品资料, 客户所要求的资料等文件, 装订。 5. 根据客户的国籍、宗教信仰准备饮食和话题。 6. 安排接机车辆要合理、合适。（座数、重视度等） 7. 制作接机牌。客户到达当日，安排专人负责接机，必须先于客户到机场。车上可聊: 对方对中国的了解 程度, 他们的禁忌等等,他们此次中国行还有什么其他安排等, 刺探一些情报。 8. 接送至酒店后, 将访问行程和工厂资料等文件交给客户, 敲定第二天参观访问事项, 也有客户直接先 去工厂参观, 务必提前让工厂准备。 9. 第二天准时至酒店接客户。(不同国家的客户对时间的观念会有不同,我方一般提早10分钟在酒店大堂 等候) 10. 接到工厂或者办公室之后, 根据行程表进行参观访问和会谈, 安排专人记录会议内容。 11.(如果第一次接触, 应安排多媒体会议室, 双方可以用投影幻灯对各自的企业进行介绍 ) 12. 访问结束后, 准备一份小礼品送给客户, 一般挑有中国特色的, 比如茶叶, 工艺品等。 13. 访问以后, 根据客户的意见, 适当安排娱乐购物等活动, 很多不发达国家的客户往往要求去购物, 特 别是电子产品, 服装等, 且对价格比较敏感。 14.有些客户则希望去采购中国特色的商品, 如丝绸, 茶叶, 瓷器等等。 15.另外有客户想去酒吧等场所,了解附近的餐馆, 酒吧, 购物，娱乐场所等。 16.有些客户比较随意，可以安排一些中国特色的活动, 比如喝茶，看戏，参观景点等等。 17. 送客户, 一般送到机场。有些客户不喜欢麻烦人, 送至酒店即可。在飞机起飞前,给客户电话道别。 18.收尾: 这个工作务必做好。客户走后, 及时发邮件给客户, 一是问候, 二是将本次访问双方达成的共 识, 或者会议记录, 备忘录发给客户, 敦促项目的执行。 几个小点: 1.着装: 接机和会议时一般用正装, 带客户娱乐购物时便装。 2.参观: 严格按照工厂的参观制度, 涉及到安全,卫生, 不让进去的地方就是不能进去, 不然随随便便, 人家会对工厂的管理等产生疑问。 3.饮食：一般来说, 不用太隆重, 接待穆斯林, 最好是鱼, 虽然他们也吃牛羊肉, 但是对加工的方法很讲 究，推荐中国菜, 海鲜比较好。印度人不吃牛肉. 西方人最保险是西餐, 大酒店自助餐一般不错.韩国日本就比较好安排。
机场接待客人常用英语口语对话-)
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.
接待客户常用的英语口语对话
接待客户常用的英语口语对话【接待客户常用的英语口语对话】 您能坐下来喝杯茶吗? Would you please take a seat and have a cup of tea? For example: A: Would you please take a seat and have a cup of tea? 您能坐下来喝杯茶吗? B: I'd love to. Thank you.我很乐意。谢谢你。 请让他进来。 Please send him in. For example: A: Mr. Green，Mr. White is here.格林先生，怀特先生来了。 B: Please send him in.请让他进来。 这边请。 This way please. For example: A: This way please.怀特先生，这边请。 B: Thank you very much.非常感谢。 您预约了吗? Do you have an appointment? For example:
A: Do you have an appointment?您预约了吗? B: I'm afraid not.恐怕没有。 他什么时候有空儿和我见面呢? When is it convenient for him to see me? For example: A: When is it convenient for him to see me?他什么时候有空儿和我见面呢? B: I think you'd better leave your card here, and I will contact you later. Is that OK? 我想您留下您的名片，迟些时候我再和您联系。这样可以吗? 这件事是私事。 My business is personal. For example: A: Would you tell me what you wish to see him about? 能告诉我您见他有什么事情吗? B: My business in personal.这件事是私事。 能给他留张字条吗? Will you please write him a note? For example: A: Will you please write him a note?能给他留张字条吗? B: That's a good idea.这个主意不错。 你在等李先生吗? Are you expecting Mr. Lee? For example:
国外客户接待礼仪
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[外贸英语]展会接待常用英语口语集锦
[外贸英语]展会接待常用英语口语集锦 ____________________________________ 1．What’s the size 多大尺寸？ 90X90 (Ninety by ninety) 九十乘九十。 2．What’s the CMB 体积多大？ 0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s th e bestlast price 最低价是多少？ ￥2.5 (Two point five)] 两块五。 4．How many designs 有几个款式？ 3 designs . 三个款式。 5．How many colors 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN 一箱装多少件？ 12 dozen, 144pcs. 12打，144件一箱。 7．When shall we deliver 什么时候交货？ 8．Where shall we deliver 货送到什么地方？ 9．30% deposit. 付30%的订金。 10．Only one sample here. We can’t give you. 只有一个样品，不能给你。 11．Too expensivemuch. 太贵了。 12. Any discount 有折扣吗？ 13．Cheaper 可以便宜一点吗？ 14．Show me this! 这个拿下来看看。
15．Good quality or ordinary quality 质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set. 一套4个。 18．What’s the minimum quantity 最小起订量是多少？ 19．At least 1 CTN.。 至少一箱件 20．There’s minimum quantity. 有最小起订量。 21．Can they be mixed 可以混装吗？ 22．Mixed packing. 混装。 23．Just a moment. Let me check. 稍等，让我查一下。 24．Same pricesize. 一样的价格尺寸。 25．I will come again tomorrow. 我明天再来。 26．Where are you from? 你是什么地方人？ 27．What’s your name? 你叫什么？ 28．May I have your card? 名片给一张，可以吗？ 29．Card,please. 名片。 30．Stapler,please. 订书机。 31．Calculator,please. 计算器。 32．Adhesive tape,please. 胶带。 33．Here’s our catalogue. 这是我们的目录。 34．Here’s my card. 这是我的名片。 35．Your card, please.
接待外国客户九大技巧
接待外国客户九大技巧 2015-08-18浏览：364 我们都知道，如果国外的采购商提出到公司参观，那么合作的机会就会大很多。但是，对于外国采购商的接待工作，是一个非常重要的工作，如果接待得好，成功合作的机会就很大，但是一旦没有做好，不但不能促进订单的成交，还有可能损失掉这个潜在客户。因此，接待外国客户是一个非常重要的工作。那么，在接待外国客户的时候，有一些什么的步骤，有些什么技巧和细节是需要我们特别注 意的呢？在2015年秋交会来临之前，让我们掌握好这个技巧，一起准备我们的 客户接待工作吧。 1、确定客户来访日期及行程安排 首先，我们需要跟客户了解他们到达中国的时间，行程安排，什么时候到 访我们的工厂等，并且要了解好公司及相关人员（公司领导、相关业务员等）的日程安排，确保到访顺利。 如果发生一些冲突，没有办法接待客户，则需要与客户另外敲定到访时间或者是委婉拒绝。比如：实在抱歉，届时我们会在美国参加一个展会，但是某日之前和某日之后，我们都十分欢迎您的到来。 We are glad to know that you would like to visit us,unfor tunately we will attend a show in USA from ×××to×××,howev er,we will be pleased to see you before Aug×××or after Au g×××. 如果是我们主动邀请客户来访，在邀约的时候，就需要主动说明一下建议的到访时间，避免客户选择自己不再的日期到访。 2、协助客户办理邀请函 如果客户第一次来中国，或者之前办理的中国签证已经失效，都需要重新 办理签证。通常情况下只要国内供应商提供一份邀请函，签字盖章后以传真件或快递原件的方式发送给对方即可。偶遇赛事期间或两国双边关系紧张时期，可能需要向对方提供经外经局或外事局盖章批准的正式邀请文件以便其办理签证。如尼日利亚地区邀请函的办理，外事局则要求提供公司之前与此外商贸易往来的一些单据，建议办理之前可请对方到当地的中国使馆和领事馆了解清楚有关签证手续的相关问题。 以下邀请函模板供参考：
接待外国客户技巧三篇
接待外国客户技巧三篇 篇一：接待外国客户技巧 客户来中国,做好接待工作是比较关键的。但由于风俗,习惯等各方面的不同,会造成很多麻烦。 提前做好详细的资料搜集和准备是非常必要的。 1.敲定客户访问时间、航班、访问人员名单、职位、手机号码等信息，以便安排相应接待。 2.同客户商讨参观访问行程表,同工厂(公司接待部门)沟通,一切敲定之后,发送邮件让客户确认，同时让工厂做好接待准备。 3.安排酒店:确认该客户是否需公司提供酒店。需提供的，和客户敲定酒店星级、房间类型、房间位置及包含设施等细节，要对酒店实地查看后方可确认预定。位置选在工厂附近或机场附近等便利之处。不需提供的，至多根据客户要求，提供信息，协助预定。确定后通知客户确认。 4.打印访问行程表,准备工厂资料和产品资料,客户所要求的资料等文件,装订。 5.根据客户的国籍、宗教信仰准备饮食和话题。 6.安排接机车辆要合理、合适。（座数、重视度等） 7.制作接机牌。客户到达当日，安排专人负责接机，必须先于客户到机场。车上可聊:对方对中国的了解程度,他们的禁忌等等,他们此次中国行还有什么其他安排等,刺探一些情报。 8.接送至酒店后,将访问行程和工厂资料等文件交给客户,敲定第二天参观访问
事项,也有客户直接先去工厂参观,务必提前让工厂准备。 9.第二天准时至酒店接客户。(不同国家的客户对时间的观念会有不同,我方一般提早10分钟在酒店大堂等候) 10.接到工厂或者办公室之后,根据行程表进行参观访问和会谈,安排专人记录会议内容。 11.(如果第一次接触,应安排多媒体会议室,双方可以用投影幻灯对各自的企业进行介绍) 12.访问结束后,准备一份小礼品送给客户,一般挑有中国特色的,比如茶叶,工艺品等。 13.访问以后,根据客户的意见,适当安排娱乐购物等活动,很多不发达国家的客户往往要求去购物,特别是电子产品,服装等,且对价格比较敏感。 14.有些客户则希望去采购中国特色的商品,如丝绸,茶叶,瓷器等等。 15.另外有客户想去酒吧等场所,了解附近的餐馆,酒吧,购物，娱乐场所等。 16.有些客户比较随意，可以安排一些中国特色的活动,比如喝茶，看戏，参观景点等等。 17.送客户,一般送到机场。有些客户不喜欢麻烦人,送至酒店即可。在飞机起飞前,给客户电话道别。 收尾:这个工作务必做好。客户走后,及时发邮件给客户,一是问候,二是将本次访问双方达成的共识,或者会议记录,备忘录发给客户,敦促项目的执行。 几个小点: 1.着装:接机和会议时一般用正装,带客户娱乐购物时便装。 2.参观:严格按照工厂的参观制度,涉及到安全,卫生,不让进去的地方就是不能
接待外国客户常用的商务英语
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
机场接待客人常用英语口语对话 )复习进程
机场接待客人常用英语口语对话)
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. A R: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey?
机场接待客人常用英语口语对话
机场接待客人常用英语 口语对话 集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. Airport Representative (AR ): Yes, Mr... G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please.