民航英语口语
民航服务英语口语
CONVERSATIONAL
ENGLISH
FOR
AIRLINE PASSENGER
SERVICE
Call-center
2008.8编
Contents
Unit One Flight Information(航班问询) (3)
Lesson One Flight Information(航班问询) (3)
Lesson Two Travel Inquiry(航空旅游问询) (5)
Lesson Three Documents(旅行文件) (6)
Lesson Four Direct and Connecting Flights(直达航班与联程航班) (8)
Unit Two Airline Reservations(订票) (9)
Lesson One Reservations(订票) (9)
Lesson Two Onward Reservations(订续程票) (10)
Lesson Three Reservation Change(订票改变) (12)
Lesson Four Delay and Cancellation(延误与取消) (13)
Lesson Five Standby(候补) (14)
Unit Three Ticketing and Fares(出票与票价) (16)
Lesson One Ticketing(出票) (16)
Lesson Two Fares and Means of Payments(票价与支付方式) (17)
Lesson Three Lost Ticket and Refund(机票遗失与退票) (18)
Unit Four Reconfirmation(再证实) (19)
Unit Five Check In(办理登机手
续) (20)
Lesson One Normal Check-in(办理登机手续) (20)
Lesson Two Ticket and Passport(机票与护照) (22)
Lesson Three Seat Preference and Baggage(座位选扫与行李) (23)
Lesson Four At the Check-in Counter(在行李交运柜台) (24)
Unit Six At the Information Counter(在问询处) (25)
Lesson One Passenger List(旅客舱单) (25)
Lesson Two At the Information Counter(在问询处) (26)
Unit Seven Arrivals(到达) (28)
Lesson One Transit Passengers(过境旅客) (28)
Lesson Two Baggage Handling(行李处理) (29)
Unit Eight Hotel and Ground Transportation(旅馆与地面交通) (30)
Lesson One Hotel(旅馆) (30)
Lesson Two Ground Transportation(地面交通) (31)
Unit Nine A Charter Flight(包机) (33)
Unit One Flight Information
Lesson One
Flight Information
Notes
1.How are you doing? 你好吗？这是一句问候语。类似的句子还有：
How are you getting on ?
How are you keeping?
How are things with you?
2.Ｉ’ve had my hands full lately. 最近我很忙。
3.We’re up to our eyes in it. 我们一直忙于订票售票。
4.Most of them a re for general information… 大多数的来电是询问一般情况…
5.…passengers with complaints against the airlines…对航空公司不满的旅客
6.identity cards 身份证
7.health certificate 健康证明
8.I really mean it. 我是当真的。
9.Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的时间，让旅客选择航班。
10.fist class and economy class 头等舱与普通舱。
航空服务等级常用一字母来代替。如：
Ｆ――fist class 头等舱
Y――economy class 普通舱
C――business class 公务舱（价格与服务标准介于头等舱与普通舱之间）
K――budget class 计划经济舱（中国民航优惠给出国留学人员，价格比普通舱便宜）
11.That is 也就是说，即;有时略写成i.e.
12.class of service 服务等级
13.The ticket agent is able to figure out the face only after the passenger tells him the exact class of service he intends to travel. 旅客把自己要求乘坐的确切的服务等级告诉售票员后，售票员才能计算出票价。
14.an ever-growing fleet 一支日益壮大的机队
15.These sophisticated aircraft break travel barriers by flying faster and further non-stop. 这些装备精良的飞机靠飞得更快、直达距离更远的优势，从而突破了航空旅游上的障碍。
16.Aboard our airline you are sure of the safety and comfort and you can enjoy the genuine warmth and charm that only our airline offers. 乘坐本航空公司，保证您安全、舒适。您会感受到只有本航空公司给予旅客真挚的温馨和迷人的魅力。
https://www.sodocs.net/doc/1518704187.html,e, come, that’s all of your ad. 得了，得了。别做广告了。
come 用来表示提醒、不耐烦等。
如：come, John, don’t be so cross. 行了，约翰，别发脾气了。
18.the International Air Transport Association(IATA) 国际航空运输协会
19.alteration in schedule 计划改变
20.you can transfer a full-fare ticket issued by an I.A.T.A. member to any other member airline. 您可以把国际航空运输协会会员公司开给您的全额票价，转到其它任何一家该协会会员的航空公司中使用。
Useful Expressions
1.It’s time for sb. to do sth. 某人该做某事。
It’s time for passengers to board the plane. 旅客该登机了。
It’s my intention to obtain an airline brochure. 我想要一本航空公司的小册子。
2.You need to do …, otherwise… 你该做… ，否则……
You need to go to buy the tickets; otherwise it would automatically be cancelled. 您必须去购票。否则，订票会自动取消。
We’d better make inquiries about the flight schedule, or we can not decide the date of leaving. 最好了解一下航班的时刻表。否则我们无法决定启程的日期。
3.Peter prefers to go to the airport by limousine rather than by taxi. 彼得宁愿坐班车去机场，而不愿坐出租车去。
4.Peter prefers limousine to taxi. 彼得喜欢坐班车而不喜欢坐出租车。
5.to have one’s hands full 忙碌
6.be up to one’s eyes in works 忙于工作
7.be busy with… 忙于…
8.the peak season for traveling 旅游高峰季节
9. a high time for harvesting 正值收获时刻
10.a rush hour 上下班高峰时间
11.to do sth. by hand 手工操作
12.to make reservation(in advance/before hand) (预)订票
13.to book tickets 订票
14.booking office/airline ticket office 航空公司售票处
15.to deal with/cope with/ handle 处理
16.to figure out 计算出
17.to inform/ advise sb. of sth. 通知某人某事
18.to let sb. know 告知某人
19.fist class/business class/ economy class 头等舱/公务舱/普通舱
20.class of service 服务等级
21.to go (fly, travel) economy 坐普通舱to issue a ticket 开票
Lesson Two
Travel Inquiry
Notes
1.Flight MU915 MU915 航班
各航空公司都有各自的二字代码（Airline codes）
我国航空公司的二字代码如下：
CA――Air China 中国国际航空公司
CZ――China Southern Airlines 中国南方航空公司
MU――China Eastern Airlines 中国东方航空公司
……
2.9：40 a.m. 上午九点四十分
a.m. 上午p.m. 下午
3.the Shanghai-Osaka one-way fare is …. 上海至大阪的单程票价为…..
4.Please feel free to ask your stewardess for whatever you need. 需要什么，尽管向乘务员提出来。
5.the weight allowance and charges for overweight 免费行李限额及逾重行李费用
6.free baggage allowance 免费行李限额
7.the excess baggage charge 逾重行李费用
8.one percent of applicable first class one-way fare 相应头等舱单程票价的百分之一
9.unaccompanied baggage 无人陪伴行李（也称非同机臷运行李，价格较便宜。海关称之为分运行李）
10.the cargo rate 运价
11.the customs broker 海关服务人员
12.mixed travel 水陆空几种交通工具相结合的旅游
13.I suggest that you drop in at one of Shanghai Travel Services 我建议你到上海某家旅行社去看看
14.It all depends 视情况而定。
Useful Expressions
1.I’d like some information about your service to Osaka. 我想了解一下去大阪的航班情况。
2.I’d like to know the Shanghai-Osaka one-way fare. 我想知道上海至大阪的单程票价是多少？
Would you like some duty-free items 你想买些免税商品吗？
Would you like to buy a ticket now? 你想现在购票吗？
3.How long does the flight take? 航班飞行需要多长时间？
It takes(me) about 3 hours to go from Shanghai to Osaka by air. 从上海坐飞机至大阪需要三小时。
She spent a few minutes explaining the air rule to the traveler. 她花了几分钟的，向旅客解释了航空规则。
It’s an hour’s ride from the city terminal to the airport. 从市区集散站至机场，坐车需要一小时。
4.Please feel free to ask your stewardess for help. 请随时随地向乘务员寻求帮助。
5.Could you tell us something about the weight allowance? 你能和我们说一下有关行李重量的限额，好吗？
6.Would you please show me the way to the check-in counter? 请告诉我，到交
运行李柜台怎么走？
7.to request special arrangements 请求特殊安排
8.to request a reservation 申请订座
9.to inquire of an agent about the flight 向服务员了解航班情况
10.to inquire for an airline timetable 询问有没有航班时刻表
11.the weight allowance 行李重量限额
12.the free baggage allowance 免费行李限额
13.over the weight limit 超越行李重量限额
14.excess baggage charge / charge for overweight 逾重行李费
15.service charge （服务）手续费
16.first class fare 头等舱票价
17.one-way fare 单程票价bus fare 公共汽车票价
18.half fare 半票full fare 全票
19.cancellation fee （退票）手续费 a membership fee 会费
20.a tuition fee 学费cargo rate (货)运价
21.passenger service agent客运服务员cargo agent 货运服务人员
22.traffic agent 运输服务人员baby necessities 婴儿必须品
23.bassinet 婴儿谣篮baby carriage 婴儿车disposable diapers 一次性尿布
24.the flying time 飞行时间the flight time 航班时间
25.drop in/stop in 顺便拜访to decide the date 决定日期
26.Shanghai Travel Services 上海旅行社 A mixed travel 海陆空交通工具并用
的旅游
Lesson Three
Documents
Notes
1. smallpox vaccination 接种天花疫苗
2. cholera shot 霍乱疫苗注射
3. an onward or return ticket 续程或回程票
4. get inoculated against any diseases 注射疫苗，以预防疾病
5. I recommend that you have that done immediately since it’s not effective until six days after inoculation. 我建议你马上去注射疫苗。因为注射后六天才能生效。
有关传染病毒以及注射疫苗期限的说明：
霍乱（Cholera）
急性肠道传染病。多发于热带地区，疫苗注射有效期六个月。初种六天后生效。六个月内种，当日生效。
黄热病（Yellow Fever）
一种急性传染病。症状是突发高热、心跳迟缓、呕吐、黏膜出血。多见于南美洲和非洲。注射有效期一年。初种十日后生效。
天花（Smallpox）
急性传染病。牛痘疫苗初种后八日、复种后当日起三年有效。
疟疾（Malaria）
急性传染病。传染媒介是蚊子，症状是发冷发热。热后大量出汗、头痛、口渴、全身无力。
Useful Expressions
1. A cholera shot will be necessary if you pass through an infected area on your way to Europe. 如果你去欧洲，途经霍乱病毒传染区时，有必要注射霍乱疫苗。
It will be necessary for you to have a cholera shot. 你有必要注射霍乱疫苗。
I think it necessary for you to take a vaccination certificate with you. 我认为你有必要随身带上健康（注射）证明。
2.We recommend the vaccinations during your trip. 我们建议你在旅途中做好传染病疫苗的注射。
I recommend you to receive a cholera jab immediately. 我劝你马上去做霍乱疫苗注射。
3.It’s not effective until six days after inoculation. 注射六天后生效。
4.You can stay there up to one month without a visa if you have an onward or return ticket. 如果持有续程和回程票，你用不着办签证便可在那待上一个月。
5.travel documents 旅行证件
6.passport 护照
7.visa 签证entry visa 入境签证exit visa 出境签证transit visa
过境签证
8.inoculation/vaccination certificate 接种证书（黄皮书）
9.health document (certificate) 健康证明
10.smallpox vaccination 天花疫苗接种
11.cholera shot/jab 霍乱疫苗注射
12.inoculation against cholera/yellow fever 注射预防霍乱/黄热病疫苗
13.an infected area 霍乱病毒传染区域
14.infectious disease 传染病
15.onward ticket 续程票return/round-trip ticket 来回程票
16.one-way ticket 单程票 a three-day return 一张三天的回程票
Lesson Four
Direct and Connecting Flight
Notes
1.You may choose from the finest meals and a choice of wines… or simply recline your luxurious seat and relax. 您可以挑选精美的食物以及各类名酒……或者，干脆把舒适的航空椅折斜下来，躺着休息一下。
2.the International Date Line 国际日期变更线
3.but we can arrange a connection 但是，我们可以给您安排联程航班。
4.the Boeing707 will take you there fresh and relaxed. 波音707会把您带至目的地，使您感到清新和舒适。
Useful Expressions
1.We have a scheduled flight that departs for New York twice a week. 去纽约的班机一周二次。
It is a direct flight, departing from Shanghai at 16:00 and arriving at Los Angeles Airport at 12:00 这是直达航班。十六点从上海出发，十二点到达洛杉矶机场。
We haven’t any direct flight to Addis Ababa from here, but we can arrange a connection. 从这儿至亚的斯亚贝巴，没有直达航班。但是，我们可以为您安排联程航班。
2.I’m planning to go to New York and come back to Tokyo by way of Honolulu. 我打算去纽约，然后途经檀香山返回东京。
3.The Smiths will stop over in Tokyo, then go straight to Honolulu. 史密斯夫妇将在东京作一短暂逗留，然后坐飞机直达檀香山。
4.I will go to New York, breaking my journey at San Francisco. 我将去纽约，在
旧金山作中途分程。
5. a direct/non-stop flight 直达航班
6. a scheduled/regular flight 固定航班
7. a daily/continuing/connecting flight 每日/续程/联程航班
8. a transit flight 过境航班 a charter flight 包航
9.to take a brief stop at Shanghai 在上海作经停
10.to stop over at/to layover at San Francisco 在旧金山中途分程
11.to break one’s journey at … 中途下飞机（中途分程）
12.to depart from…for…/to depart from… and arrive at(in)/to leave…for…离
开…至…
13.a time zone 时区
14.a business(residence) zone 商业（住宅）区
15.an economic development zone 经济发展区
16.8 hours ahead of Beijing 比北京早八小时
17.ahead of schedule/time 提前
18.in advance/beforehand 事先（预先）
19.behind schedule 落后于预订计划
20.Greenwich Mean Time (G.M.T.) 格林威治时
Unit Two Airline Reservations
Lesson One
Reservations
Notes
1.I’ll need an economy ticket with an open return. 我要一张回程不定期的普通舱。
航空旅行中，旅客买好票后，如果没有定妥座位是不能登机的。因此，购票后就要定座。座位定妥后，机票上就写上ＯＫ字样。如果座位没有订妥，客票上只写ＲＱ或ＯＰＥＮ字样。
2.CEA＝China Eastern Airlines
3.check in 登机手续
4.I’ll find out what’s available. 我車一下有哪些航班。
5.The flight is fully booked. 航班全订满了。
6.I think I’ll take the flight as you recommend. 我想我会乘坐你所推荐的航班。
7. C for Charlie, R for Roger… C是Charlie首字母C，R是Roger首字母的R…
8. a single ticket 单程票
Useful Expressions
1.I’d like to make a reservation on Flight MU983 to Los Angeles for next Friday.我想订一张下周五，东航983航班去洛杉矶的票。
Book me two economy class seats on JAL Flight104 to Hong Kong. 给我订两张日航104去香港班机的普通舱票。
I’d like to make sure that my plane reservation is in order. 我想确定一下我的订票是否办妥。
Ｉwant a first class open return, please. 我要一张回程不定期的头等舱票。
2.The flight you want to take is fully booked. 你要的航班已订满了。
I’m sorry we’re all booked up for the flight 802.对不起，802航班都已经订满了。
3.We have two flights to San Francisco, one direct and one via Tokyo. 去旧金山有两次航班，一次直达，一次途经东京。
4.Let me see whether there’re seats available on that fl ight. 我查一下，该航班是否
有空座。
5.I’ll take the 10:30 flight on Monday. 我就坐星期一十点三十分的班机。
6.I can’t go by the morning flight. 我不能坐上午的班机走。
7.to make a reservation 订票
8.to make three economy class reservations 订三张普通舱票
9.to make a reservation to Los Angeles for next Friday 订一张下周五去洛杉矶的票。
10.to reserve a seat on Flight CA981 for October 8th订一张十月八日CA981航班的
票。
11.to confirm a flight reservation 证实航班订座
12.to book tickets 订票
13.to book a flight to … 订一张去…航班票
14.to book two economy class seats for a flight to … 订两张去…航班的普通舱票
15.to book sb. on Flight…给某人订…航班票
16.to book sb. a seat on Flight…给某人订…航班票（or: sb. is booked on Flight…）
17.to make a reservation in advance(beforehand) 预订（机票）
18.to check-in 登机手续
19.check-in time 办理登机手续时间
20.departure time 出发时间take-off time 起飞时间arrival time
到达时间
21.the appointed time/the fixed time 规定时间/固定时间
22.to reach sb. at 2580000 拨打2580000与某人联系
23.to contact sb. by calling ( dialing) 2580000 拨打2580000与某人联系
24.The flight is fully booked. 航班已订满。
25.The seats have been occupied. 已无座位。
26.No seats are available. 没有座位。
27.The flight are full. 航班票已订满。
28.The seats are completely reserved. 座位已订满。
Lesson Two
Onward Reservation
Notes
1.onward reservation 订续程票
有时旅客需要改变未使用部分（除始发站以外）的航程、承运的航空公司、客舱等级以及延长有效期等，（均为“自愿改变航程”）这样会引起客票改变和重新计算票价的问题。经原承运航空公司同意后，旅客须办理签转手续。
2.Can you take care of the reservations for me? 你能为我办理订票吗？
3.I’ll request your reservations immediately. 我马上为您申请订座。
联程航班定外航座位时，业务人员通过电子计算机，在订座记录上输入所选航班的申请，电脑中就会立刻办理。
4.I made reservations on your flight which takes me as far as London. 我订了去伦敦的机票。
as far as London 一直到伦敦
如：They walked as far as the airport. 他们一直步行到机场。
5.TWA=Trans World Airlines （美）环球航空公司
6.BA=British Airways 英国航空公司
Useful Expressions
1.I want to spend a couple of days in Chicago before going on to New York.
去纽约之前，我想在芝加哥待上一两天。
2.The flight I booked takes me as far as Vancouver. I’ve changed my plans
and want to go on to Toronto. 我订的航班是到温哥华。我已改变计划，想继续
旅行至多伦多。
3.If you specify the date, I’ll request a reservation. 如果你把日期确定下来，我
会申请订座。
4.We’ll cancel the San Francisco-New York portion of your ticket and reissue
it for San Francisco-Chicago-New York. 我们会取消你票上旧金山至纽约的
航段。重新开一张旧金山至芝加哥至纽约航段的机票。
5.onward/onto reservation 订续程票
6. a couple of days/a day or two 一两天
7.several/a few days 几天
8.to specify the date /to decide the date 确定日期
9.trans-Atlantic route 横越大西洋航线
10.trans-Pacific route 横越太平洋航线
11.Trans World Airlines(TWA) (美)环球航空公司
12.en route 在途中
13.additional information 另外一些情况
14.additional fare 附加费
15.to cancel San Francisco-New York Portion and reissue the ticket for San
Francisco－Chicago-New York 取消旧金山至纽约的航段，重要开一张旧金山
至芝加哥至纽约航段的票。
16.to request reservations 申请订座
17.to take care of reservations 负责定票
18.（the fare）come to … （票价）总计…（money）add up to …（钱）
总共…
Lesson Three
Reservation Change
Notes
1.……due to some clerical errors in our reservations system, we have six more reservations than we have seats on Flight CA957.由于我们在订票工作中出了一些差错，CA957航班多定了六张票。
2.show up 到场
3.We don’t want anybody to be inconvenienced. 我们不想给带来不便。
4.That won’t do. 那不行。
5.personal check 私人支票
6.Can you schedule me for three days each in Bangkok and Djakarta? 你能为我在曼谷和雅加达各安排三天吗？
7.revised fare 航程变更后的票价
Useful Expressions
1.I regret to say that the flight has been overbooked. 很抱歉，航班已超订了。Due to some clerical errors in our reservations system, we have three more reservations that we have seats on the flight. 因订票工作中的某些差错，该航班我们已多订了三张票。
Wednesday’s flight to Beijing is heavily booked. 星期三去北京的机票已订满了。2.Is it possible for you to change your reservation? 您可以改变一下订座吗？
Can you change your reservation to a later flight?您可以改变一下订座，乘坐稍晚的航班吗？
We are trying to request passengers to consider another flight. 我们正设法请旅客们考虑其它航班。
3.I’d like to change the Beijing-Shanghai reservation and reserve a seat to Guangzhou.我想把北京至上海的订座改为去广州。
I want to have my original reservation changed so that I can go via Bangkok instead of Manila.我想改变原订座，这样我可以取道曼谷而不是马尼拉。
4.I’ve cancelled your Beijing-Shanghai reservation and confirmed a reservation on Flight CZ3116 for May 3rd. 我已经取消了北京至上海的订座，并为您订妥了五月三日CZ3116航班的座位。
5.I’ll confirm your reservations and th en calculate your revised fare and reissue
your ticket. 我会订妥您的座位，然后把变动的票价计算出来，重新为您开张票。
6.international reservations section 国际订票处
7.domestic reservations section 国内订票处
8.baggage section 行李处
9.due to a clerical error……因工作中的差错……
10.to show up at the airport 到机场
11.no-show 误机
12.to change the reservation to another flight 改订另一架航班
13.to cancel the reservation and confirm a reservation on another flight 取消原
订座，改订另一架航班overbook 超订oversell 超售14.to make three more reservations than we have seats on a flight 比原航班座位多
订了三张票
15.to request passengers to consider another flight 请求旅客们考虑另一架航班
16.to persuade passengers to consider an alternative 劝说旅客想其它办法
17.revised fare 航程变更后的票价
18.a revised schedule 修订后的时刻表
Lesson Four
Delay and Cancellation
Notes
1.delay and cancellation 延误与取消
在民航业务中，航班的延误与取消时有发生。因航空公司临时取消航班、未按原班时刻飞行或衔接错失、未能提供已定妥的座位或改变客舱等级以及改航后在基因库地着陆等引起的一切变更，统称为“非自愿改变航程”，由此而产生的退款或赔偿等一些问题，航空公司应负责任。
2.We’ve been trying to reach you, but there was no answer a t the number you gave us. 我们一直在设法与您取得联系。但是您的电话没人接。
3.the estimated time for departure 预计出发时间
the estimated time for arrival 预定到达时间
4.there’s a minor mechanical problem that must be dealt with before the plane can be cleared. 一处小小的机械故障必须在飞机出关前排除。
5.I was going to be met at the airport. 有人会到机场来接我。
6.Davidson Co. Hamburg office 戴维逊住汉堡办事处。
7. A ticket is ordinarily valid for one year from the date of purchase or from the date of your travel. 通常，机票自购买之日或旅行之日起有效期为一年。
Useful Expressions
1.Flight MU509 will be delayed for three hours for maintenance.
东航509航班因维修将延误三小时
Flight CA977 to Singapore has been delayed because of engine trouble.
由于引擎发生了故障，去新加坡CA977航班已延误了。
Due to a sudden change of schedule, the flight from Hong Kong will be arriving
3 hours late.由于航班时刻表突然发生了变化，从香港起飞的航班将晚到3小时。
BA Flight 144 from Munich is overdue owing to engine trouble.
自慕尼黑起飞的英航144航班，因引擎故障而误点了。
2.The flight has been cancelled because the airport was ternporarily closed down.
因机场临时关闭，本航班已经取消。
The flight has been cancelled due to bad weather conditions.
因天气不好，航班已经取消。
Since the visibility is poor over the airport, the plane can not take off on schedule. 因机场上空能见度差，航班不能准点起飞。
3.What’s the trouble with the flight？该航班怎么啦？
4.What’s the reason for the delay? 航班延误的原因是什么？
5.How come? 究竟怎么一回事？
6.Due to (owing to, because of )bad weather/poor visibility/engine
trouble/technical fault/a mechanical problem 因天气不好/能见度差/引擎故障/技术毛病/机械故障
7.To be delayed for 3 hours 延误三小时
8.To arrive 3 hours late 晚三小时到达
9.To overdue 误点 a delay of a whole day 延误一整天
10.The change (alteration) in schedule/ the schedule change 航班时刻表的变化
11.the estimated time for departure(ETD) 预计起飞时间
12.the estimated time for arrival(ETA) 预计到达时间
13.a valid ticket 有效的机票
14.a valid passport 有效护照
15.an invalid ticket 有效机票
16.the date of purchase(travel)购买（旅行）之日
Lesson Five
Standby
Notes
1.standby 候补
旅客申请候补一般有两种情况。旅客在定座时，座位已定满。在征得业务员的同意后，把名单列入候补。另外旅客还可以直接到机场，在候补柜台申请候补，把名字列在候补名单上。
2. 。。。there is a possibility of a cancellation 可能会有取消座位的旅客
3. Northwest(Airlines) （美）西北航空公司
4. What if I don’t hear from you? 如果没有您的回音怎么办？
5. There may be a last minute cancellation. 最后一刻也许会有人退座
6. Would you like to change your preference to first class if a seat becomes available?
如果有座位的话，您想改坐头等舱吗？
7. Is that the best you can do? 这是最佳方法吗？
8. Other airlines do have flights to Los Angeles… 其它航空公司确有去洛杉矶的航班。
9. at hand 手头
10. the Hotel Equatorial, Shanghai. 上海国际贵都大饭店
Useful Expressions
1. I can put your name on the waiting list. 我可以把您的名字列入候补名单。
You may ask for a standby. 您可以申请候补
I can put you on standby. 我可以把您列入候补
I’d rather go on standby. 我宁愿座候补
Would you like me to put your name on a standby list if you insist on going? 您一定要走的话，我可以把您的名字列入候补吗？
Do you prefer a later flight to a standby? 您愿意坐晚些的航班呢，还是候补？2. For domestic flights, we don’t accept names for the waiting list by phone at present.
目前，国内航班我们不接受电话候补。
You may go to the airport and give your name to the counter agent.
您可以到机场去，把您的名字给柜台服务员。
There’s no guarantee, of course. 当然不能保证一定成行。
3. There is a possibility of a cancellation. 可能会取消座位。
There may be a last minute cancellation. 最后一刻，可能会有人退座。
1. A waiting (standby) list 候补名单
2.To put one’s name on a waiting list 把某人名字列入候补名单
3.To put sb. on standby 把某人列入候补
4.To go on standby 坐候补
5.To ask for a standby 申请候补
6. A counter agent 交运行李柜台服务员
7. A traffic agent 地面服务人员
8. A ticket agent 售票员
9. A last minute cancellation 最后一刻退座
10.A possibility of a cancellation 可能退座
11.To change one’s preference to first class 改坐头等舱
12.Seat preference 座位选择
Unit Three Ticketing and Fares
Lesson one
Ticketing
Notes
1.ticketing出票（或购票）
购票时需要带好身份证。国际旅客要凭有效的护照和全航程有关国家的过境及出入境签证并备妥机票款。
https://www.sodocs.net/doc/1518704187.html,Y(RMB￥)人民币元的代号。读作Chinese Yuan,或Renminbi Yuan.
又如：
JPY(￥)日元，（Japanese）yen
SGD(S$)新加坡元，（Singapore）dollar
HKD(HK$)港元，（Hong Kong）dollar
FRF(FF)法郎，（French）franc
DEM(DM),德国马克mark
ITL(Lit)意大利，lira
GBP(￡)英国英镑，（British）pound
SUR(R;Rub)苏联卢布，rouble
CAD(Can＄)加拿大元，（Canadian）dollar
USD(US＄)美元，（US）dollar
AUD(＄A)澳大利亚元，（Australian）dollar等。
3.traveler’s check in dollars 美国旅行支票
4.Your travel documents seem to be in order. 您摸旅行证件似乎都已经办妥了
5. A round-trip ticket, but leave the return portion open. 一张来回程票，但回程航段的日期不要确定。
6.The first available flight 最早乘坐的航班
7.The route’s pretty well booked. 该航线的机票很难订。pretty well 几乎。
又如：The work is pretty well finished. 工作已近尾声。
Useful Expressions
1.Do you want a round-trip ticket or a one-way ticket?您要一张回程票，还是一张单程票？
A round-trip ticket, but leave the return portion open.买一张回程票，但回程日期不确定。
I expect you’d like a return ticket, sir?先生，我想您要一张回程票，是吗？
2.You travel documents are in order. 您的旅行证件都已办妥。
Here’s your ticket, sir. It’s all in order.先生，这是您的机票。全部办妥了。
Do you wish to pay in cash or by traveler’s check? 您愿意用现金支付呢，还是用旅行支票支付呢？
I don’t think I can afford it in cash. I’d rather pay by check.我想我不能用现钞支付，我愿意用支票支付。
3.Would you please fill out this form with your name and telephone number?
请在这张表上填上您的名字和电话号码，好吗？
1.I’ll confirm your reservation, issue your ticket and get your change.
2.我会给您订妥座位，开好票，并找给您钱。
3. a one –way ticket 单程票
4. a single journey ticket 单程票
5. a return(round—trip) ticket 来回程票
6.an economy ticket with an open return 一张不定期的来回程普通票
7.to leave the return portion open 回程不定期
8.to leave it as one way 留为单程票
9.to fill out (in) the form/to complete the form 填表
10.take—off time/departure time 起飞时间/启程时间
11.on board 机上aboard the plane
登飞机
Lesson Two
Fares and Means of payment
Notes
1. means of payment 支付方式
旅客在购票时，支付方式除了用现金外，还歌颂用信用卡，旅行支票，旅费证等。中国民航一般不接受国外的私人支票。在信用卡普及之前，目前只接受现钞、旅费证等。2.Children are half price, aren’t they? 儿童半票对吗？
根据我民航规定，年满两周岁、未满十二周岁的儿童，按成人票价的50%购买儿童票。年龄未满两周岁的婴儿，按成人票价的10%购买婴儿票，不提供座位;如需单独占座位时，应购买儿童票。
3.the First National City Bank (美)花旗银行
4.the States=the United States
Useful Expressions
1.I’d like to know what your one-way fares are.我想知道单程票价是多少？
The fare from Shanghai to Osaka is CNY…for first class. 上海至大阪的头等舱票价是…元。
What’s the fare to Paris? 至巴黎的机票是什么价？
2.Children are half price, aren’t they? 儿童半票，是吗？
3.The younger child can travel at 10percent of the adult fare, as long as he
doesn’t occupy a seat.年龄较小的孩子，如果不占座位，可以用成人票价的10%支付机票。
4.The fare for the older child is 50 percent of the adult fare. 那位大孩子的票是
成人票价的百分之五十。
5.We are not allowed to accept personal checks. 我们不允许接受个人支票。
6.We accept cash, traveler’s checks and Miscellaneous Charges Orders. 我们收
现金，旅行支票和旅费证。
7.Let me make out your ticket. 让我帮你开一下票。
8.adult(children) fare 成人（儿童）票价
在机场常用到的英文
在机场常用到的英文 有很多人喜欢去旅游，到外国去，外国都是用用英语表 达的，我们要注意哪些呢？今天向大家分享一下关于机场常用的英文，希望对爱旅游的人有帮助。 Do you know the steps of taking a plane? 你知道乘坐飞机的步骤吗？接下来我们一起来看一下吧 Arrive at the airport 到达机场 Attention: be sure to at the airport 2 or 3 hours in advance, if you are going to take an International plane) 注意：一定要在机场2 或3 小时提前，如果你要采取国际飞机）你也许会听到这些话，请记住噢 机场英语 Check In 登记入住 How many suitcases do you wanna 你想托运多少箱check? 子？ Do you have any carryon? 你有没有进行？ Please empty your pockets and put the contents in the tray and hand me your boarding pass.
请把你的口袋倒空，把东西放在托盘里，把你的登机牌递给
我。 Empty: vt. 使成为空的（out）（ of）; 空，倒空；vi. 成为空的；（江，河等）流入（into ） Put: vt. 放，摆，装 Hand ：vt. 面交，给，传递；搀扶 Waiting at the departure hall. At this time, you can visit some duty free shops and buy some souvenirs. 在候机大厅等着。在这个时候，你可以参观一些免税商店和买一些纪念品。 乘飞机必备英语词汇：票务Ticketing 票号Ticket Number 旅客订座记录PNR (Passenger Name Record) 票价总额Fare Basis 航空公司代号Airline Code 票务代理Ticket Agency 行程单Itinerary 托运行李限制Baggage Allowance 手提行李Carry-on Bag 托运行李Check-in Bag 机票改期Date Change 升舱Upgrade
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
民航服务英语口语
民航服务英语口语 CONVERSATIONAL ENGLISH FOR AIRLINE PASSENGER SERVICE Call-center 2008.8务 Contents Unit One Flight Information(航班务务) (3) Lesson One Flight Information(航班务务) (3) Lesson Two Travel Inquiry(航空旅游务务) (5) Lesson Three Documents(旅行文件) (6) Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8) Unit Two Airline Reservations(务票) (9) Lesson One Reservations(务票) (9)
Lesson Two Onward Reservations(务务程票) (10) Lesson Three Reservation Change(务票改务) (12) Lesson Four Delay and Cancellation(延务取消与) (13) Lesson Five Standby(候务) (14) Unit Three Ticketing and Fares(出票票价与) (16) Lesson One Ticketing(出票) (16) Lesson Two Fares and Means of Payments(票价支付方式与) (17) Lesson Three Lost Ticket and Refund(机票务失退票与) (18) Unit Four Reconfirmation(再务务) (19) Unit Five Check In(务理登机手务) (20) Lesson One Normal Check-in(务理登机手务) (20) Lesson Two Ticket and Passport(机票务照与) (22)
机场接待客人常用英语口语对话-)
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.
饭店服务员常用英语口语
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
超实用的机场英语口语
超实用的机场英语口语 小伙伴们有没有在办理登机的时候因为英语不好而发生了尴尬场面的经历呢今天口语猫英语就给大家讲讲机场里那些实用的英文表达让我们一起愉快的出行吧！ 1、登机柜台 Check in counter Excuse me, where is the check in counter for Air China?不好意思，请问国航的登机柜台在哪里？ 2、办理登记 ticket and passport -May I see your ticket and passport , please.-Sure, here you are / here you go.-请出示你的机票和护照？-好的,给你3、直达飞机 &转机 -Where are you flying to ?-I am flying to Shanghai, China -I am flying to HongKong and then I have a connecting flight to Shanghai.-你是飞去哪里呢？-我飞往上海-我先飞往香港之后转机去上海 4、自助办理登记终端&座位选择 self check-in kiosk -Would you prefer window seat or aisle seat?-你想要靠窗的座位还是过道的座位？
-Can I have window seat /aisle seat please-我可以选靠窗的座位或者过道的座位吗？ 5、行李托运 carry-on bag and checked bag -Do you have any restricted items in your carry -on bag ?-在你的随身携带的包你有没有违禁物品? -No. I don’t have any ！-不,我什么都没有 -Can you put the checked bag on the scale ,please?-你可以把你的行李放在秤上称一下吗？ -Do you have anything fragile ?-你有没有什么易碎物品? 6、暴力卸载 get mistreated -Please handle with care!-请小心轻放！ -My checked bag got mistreated.-我的托运行李被暴力卸载了。-I need to file a claim！-我要申述! 7、登机 Here is your boarding pass and baggage claim ,your fight to Shanghai will depart from gate T12这里是你的登机牌和行李领取牌，你去上海的飞机会从T-12号检票口起飞。 Thanks for flying with us ,have a good flight!感谢您同我们一起飞行，祝你旅途愉快！
机场实用英语口语(精华)
机场英语口语 一入关 麻烦请给我你的护照。May I see your passport, please? 将在那儿住宿?Where are you staying? 这是我的护照。Here is my passport / Here it is. I will stay at Boston Hotel. 我将住在波士顿饭店。 旅行的目的为何? What's the purpose of your visit? （移民）（观光）（公务）。（Immigrant）（Sightseeing）（Business）. Do you have a return ticket to Beijing? 有的，这就是回程机票。Yes, here it is. 预计在美国停留多久?How long will you be staying in the United States? 预计停留约10天。I plan to stay for about 10 days. 随身携带多少现金? How much money do you have with you? 大约10,000元。I have 10,000 dollars. 祝你玩得愉快。Good. Have a nice day. （我只是过境而已。I'm just passing through.） 谢谢。Thank you. 今晚即动身前往日内瓦。I am leaving for Geneva tonight. 二行李遗失 我在何处可取得行李? Where can I get my baggage? 它是一个茶色小旅行袋。It's a small travel bag. It's light brown. 我找不到我的行李。I can’ find my baggage. 我们正在调查，请稍等一下。Please wait for a moment while we are investigating. 这是我的行李票。Here is my claim tag. 是否可麻烦紧急查询? Could you please check it urgently? 你总共遗失了几件行李? How many pieces of baggage have you lost? 请描述你的行李。Can you describe your baggage? 它是一个中型的灰色箱子。It is a medium-sized suitcase, and it’s gray. 它是一个上面系有我名牌的大型皮制黑蓝色行李箱。 It is a large leather suitcase with my name tag. It's dark blue. 我们可能遗失了几件行李，所以必须填份行李遗失报告。 We may have lost some baggage so we'd like to make a lost baggage report. 请和我到办公室。Would you come with me to the office? 多快可找到? How soon will I find out? 一旦找到行李，请立即送到我停留的饭店。Please deliver the baggage to my hotel as soon as you've located it. 若是今天无法找到行李，你可如何帮助и? How can you help me if you can’t? find my baggage today? 我想要购买过夜所需的用品。I'd like to purchase what I need for the night. 三海关申报 请出示护照和申报单。Your passport and declaration card, please. 是否有任何东西需要申报? Do you have anything to declare? 没有。No, I don't.
前厅服务英语口语测试题
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情景口语机场实用英语口语对话完整版
情景口语机场实用英语 口语对话 HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】
情景口语:机场实用英语口语对话 1.入境英语 对语言不通的人来说，入境他国检验护照时，移民官的询问无疑是最紧张的时刻。身处异国本就心情紧张，若再加上语言不通，所有问题都莫宰样，那着实是会破坏旅游的愉悦心情。本单元将告诉你一些放诸各国都大同小异的入境询问问题，详细研读后，下次再面对移民官时，你就可从容不迫地回答问题，而不至面红耳赤地呆站原地了。 May I see your passport, please 麻烦请给我你的护照。 Where are you staying 将在那儿住宿 Here is my passport / Here it is. 这是我的护照。 I will stay at Boston Hotel. 我将住在波士顿饭店。 What's the purpose of your visit 旅行的目的为何 Do you have a return ticket to Taiwan 是否有台湾回程机票 Sightseeing(Business).
观光(公务)。 Yes, here it is. 有的，这就是回程机票。 How long will you be staying in the United States 预计在美国停留多久 How much money do you have with you 你随身携带多少现金 5 days. 5天。 I have 800 dollars. 大约800元。 I plan to stay for about 10 days. 预计停留约10天。 Good. Have a nice day. 祝你玩得愉快。 I'm just passing through. 我只是过境而已。 Thank you. 谢谢。 I am leaving for Geneva tonight. 今晚即动身前往日内瓦。 2.行李遗失
(情景口语)机场实用英语口语对话总汇
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英语服务基本用语(银行英语口语)
English manual Saying hello 打招呼 1.Good morning/afternoon/evening. 早上好！（下午好/晚上好） 2.Hello/Hi./Hey. 你好（嗨/嘿。） 3.How are you? 你好吗？ 4.(I’m)great. Thank you./Thanks. 很好，谢谢！ 5.(I’m)just fine. 还可以。 6.(I’m)not bad. 还不错。 7.I’m OK. 我很好。 8.I’m doing really well. 我很好。 Saying goodbye 说再见 1. Good-bye./Bye./Bye-bye. 再见。 2. Good night. 晚安。 3. See you later/tomorrow. 回头见！/明天见！ 4. Have a good evening/a nice day. 祝你有一个愉快的夜晚 （一天） Introducing yourself 介绍自己 1. Hi. My name is Tom. 你好，我叫Tom。 2. I’m Tom. 我是Tom。 3.It is nice to meet you, Tom. 见到你很高兴，Tom。
Introducing someone 介绍某人 1. Tom, this is Helen. Tom，这是Helen。 2. Hi, Tom. It’s nice to meet you. 嗨，Tom！见到你很高兴。 3. Pleased/Good to meet you. 很高兴见到你。 Asking personal information 交换个人信息 1. What’s your name，please? 请问你叫什么名字？ 2. What’s your surname? 你姓什么？ 3. Where are you from? 你是哪儿的人？ 4. Can I have your phone number? 能给留个您的电话号码吗？ 5. How’s everything? 你怎么样？ Asking about countries, nationalities, and languages 询问国家，国籍和语言1. -Are you from England? 你是英国人吗？ -Yes, I am. 是的。 -No, I’m not. I’m from New Zealand. 不是，我是新西兰人。2. -Where is he from? 他是哪里人？ -He’s from America. 他是美国人。
最新整理酒店客房服务英语口语情景对话 中英对照资料
酒店客房服务英语口语情景对话 1．Housekeeping. May I come in? 我是客房的，可以进来吗？ 2．When would you like me to do your room, sir? 您要我什么时间来给你打扫房间呢，先生？ 3．You can do it now if you like. 如果您愿意，我现在为您服务。 4．I'm sorry that your flask is empty. 很抱歉您的水壶空了。 5．May I do the turn-down service for you now? 现在可以为您收拾房间了吗？ 6．Oh, thank you. But you see, we are having some friends over. 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 7．Could you come back in three hours? 你能不能过3小时再来整理？ 8．Certainly, Madam. I'll let the overnight staff know. 当然可以，女士。我会转告夜班服务员。 9．Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 10. I would like you to go and get me a flask of hot water. 我想请你给我拿一瓶开水来。 11.I've just taken a bath and it is quite a mess now. 我刚洗了澡，那儿乱糟糟的。 12．Besides, please bring us a bottle of just boiled water. 此外，请给我们带瓶刚烧开的水来。 13．It's growing dark. Would you like me to draw the curtains for you? 天黑下来了，要不要我拉上窗帘？ 14．Is there anything I can do for you? 您还有什么事要我做吗？ 15．I'm always at your service. 乐意效劳。 Dialogue A (倒热水服务) A: Housekeeping. May I come in? 客房服务员，请问我可以进来吗？ B: Yes, please. 可以。 A: When would you like me to do your room, sir? 您什么时候方便让我帮你打扫房间呢？
机场接待客人常用英语口语对话
机场接待客人常用英语 口语对话 集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. Airport Representative (AR ): Yes, Mr... G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please.
酒店英语口语900句：席间服务
酒店英语口语900句：席间服务 以下是###整理的《酒店英语口语900句：席间服务》，希望大家 喜欢！ Could you pass me the salt? 你能把盐递给我吗？ It is more delicious than any other food I have eaten. 它比我吃过的任何东西都要好吃。 This place is really worth sightseeing. 真是值得来这个地方观光。 Which flavor would you prefer, walnut or vanilla? 您喜欢哪种口味的，核桃还是香草？ Please mix a little soy sauce and sesame oil on this late and dip them into it before eating. 请加一点酱油和芝麻油在碟子上，吃前蘸一下。 They are very popular with our overseas guests. 很受外国客人的喜欢。 May I serve your soup now? 给您现在上汤吗？ There is a warmer under the wagon. Please help yourself but be careful because it is hot. 餐车下方有个瘟热器，请自行取用，但是要小心，那东西很烫手。
I forgot to order some coffee. Could you bring me some up, please? 我忘了叫咖啡。请给我们来一些，好吗？ Would you like any more beef? 你还要一些牛肉吗？ I want to have it for supper again. What about you? 我晚饭还想吃这个，你呢？ Of course, me too. 当然，我也是。 Your steak, salad and beer, sir. Please enjoy your lunch. May I take your plate, sir? 先生，您的牛排，沙拉和啤酒。请慢用。我能够把盘子收起来吗？ Sure, go ahead. 好的，请便。 May I show you the dessert menu? 您要看甜点单吗？ Let’s see. I’ll have some ice cream, please. 嗯，我要一些冰淇淋。 I’ll take the walnut, please. 请给我核桃味的。 Will that be all? 就这些吗？
机场常用的英语口语情景对话范文
【机场送机英语口语情景对话】 A:Mr.Martin, we're on arrival. 马丁先生，我们到了。 B:lt's nice of you to see my off at the airport. Thank you very much. 您真是太周到了，非常感谢您来机场送我。 A:We'll miss you. I hope we'll keep in touch. 我们会想念您的，希望今后保持联系。 B:Sure. You've given a great help to me in the past days. 当然会。这些天里您帮我大忙了。 A:lt's my pleasure. We hope you'll visit Beijing again. 我很乐意那样做。我们希望您能再次来北京。 B:Certainly. l'll be glad to. 当然，我很乐意。 A:lt's almost time to get aboard. 该登机了。 B:Yes, we should go. Thank you very much. Goodbye! 是啊，我们该走了。非常感谢!再见! A:Bye bye! Have a pleasant journey! 再见!旅途愉快! 【机场办理登记英语对话】 Agent: Good afternoon! Where are you flying to today? 值机人员：下午好!今天你的目的地是哪里? Dan: Los Angeles. Dan：洛杉矶 Agent: May I have your passport, please? 值机人员：请给我看一下您的护照? Dan: Here you go. Dan：给你。 Agent: Are you checking any bags? 值机人员：你有什么托运行李么? Dan: Just this one. Dan：只有一个。 Agent: OK, please place your bag on the scale. 值机人员：好的，请称一下你的行李。 Dan: I have a stopover in Chicago – do I need to pick up my luggage there?
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2016年江苏省职业学校技能大赛 旅游类酒店服务（餐饮服务）项目英语口语试题公开题库 中译英： 1. 我们已经为您预订一张今晚6点半的餐台。。 （We have reserved a table for you at 6：30 tonight.） 2. 请问您在我们餐厅有预订吗？(Do you have a reservation with us) 3. 早餐的供应时间是7点到9点。（The breakfast is served from 7:00 to 9:00.） 4. 对不起，这张桌子已经有客人预订了。(Sorry, this table has been reserved.) 5. 角落的那个位置怎样？（How about a seat in the corner） 6. 这张桌子可以吗(Will this table be all right for you ) 7. 包间已经准备好了，先生。(The private room is ready now, sir.) 8. 您是要坐吸烟区还是非吸烟区？ (Would you like smoking area or non-smoking area) 9. 包间的最低消费是800. (For a private room, there is a minimum charge of 800 yuan.) 10. 请您在休息室里稍等一下，一有桌子我们会安排您入座。 (Could you wait for a moment in the lounge？We’ll seat you as soon as we have a table). 11. 先生，您的桌子已经准备好了。请随我来。(Your table is ready now, sir. Please come with me.) 12. 这是菜单，服务员随后就到。 （Here is the menu. The waiter will be with you in a moment.） 13 这是菜单和酒水单。(Here are the menu and the wine list /or drink list.) 14. 请问您现在可以点菜了吗？(Are you ready to order now 或者：May I take your order now, sir/madam) 15. 中国有四大菜系，分别是川菜，粤菜，鲁菜和淮扬菜。 （In China, there are four kind of cuisines such as Sichuan cuisine, Guangdong cuisine, Shandong cuisine and Huaiyang cuisine..） 16. 这是您的账单，请您过目。(Here’s your bill. Please check it.) 17. 您想尝尝我们的招牌菜吗？(Would you like to try our specialty)
《民航英语口语》课程标准(可编辑修改word版)
《民航英语口语》课程标准 课程名称《民航英语口语》 课程代码041078 适用对象航空乘务专业 适用学期第2 学期 建议学时60 学时 建议学分 4 学分 一、课程概述 本课程为航空乘务专业职业基础必修课，是一门理论联系实际的课程，旨在帮助学生获取航空乘务服务英语口语的基础技能。本课程提供了大量的空乘服务口语素材和英语对话实例，帮助学生在获得感性认识基础上提高空乘服务英语口语的能力，为学生今后用英语进行沟通，在航空公司的相关岗位从事服务工作打下扎实的基础。 先修课程：综合英语/民航英语听力 后续课程：商务英语/商务现场口译/外贸函电 二、课程目标 （一）课程总目标 在空乘服务场景中，能用英语与旅客或同事进行基本沟通。 （二）具体目标 1、知识目标： 掌握机场服务、飞行前准备、飞行中服务、降落和着陆、移民海关与检疫、特殊要求旅客的处理、紧急情况处理、急救场景中的常用英语口语表达方式。 2、能力目标： 在机场服务、飞行前准备、飞行中服务、降落和着陆、移民海关与检疫、特殊要求旅客的处理、紧急情况处理、急救场景中，能用英语与旅客或同事进行基本沟通。 3、素质目标： ①感性了解航空公司的工作氛围 ②基本具备跨文化交际、与上司或同事沟通的能力 ③基本具备团队协作的能力及对工作任务的执行能力
三、教学内容、要求及学时分配
四、教学设施 教室：商务英语实训室 5、教学方法、手段与教学组织形式建议 1、教学建议 （1）以《民航英语口语》课程标准为导向，合理安排教学； （2）以模拟航空服务英语工作过程实施教学，采用项目教学法、分组练习、现场示范实施教学任务。 2、教学组织形式建议 采用项目教学、任务驱动等可操作性强的教学方式。课程按照空乘人员工 作岗位及实践活动的工作需要而设置工作任务，在任务驱动中充分发挥学生的 主体作用，强调学生的自我技能实践。并以工作岗位对航空服务人员所提出的
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