商务英语口语教材

Ideas

I. WARM-UP

VOCABULARY

II.

DIALOGUE BOX

occupation commercialized frequent assistance up-to-date aspect

Complete the sentences using the words listed above.

1. The new employee needs ___________________.

2. The company has to consider every _______________ before giving a raise.

3. These days education has become _____________________.

4. All employees are required to submit an _______________ Personal Data Sheet.

5. His ____________ tardiness is the reason of his forced leave.

6. Oliver’s _______________ doesn’t match with the job description.

Comprehension Check

1. What are the problems that the consultant has looked into?

2. What are his suggestions/recommendations?

Sales Manager : So what ideas do you have then? We really need your assistance. Consultant : Have you considered changing the name of the product ? I think it’s too commercialized. Sales Manager : I agree with you. Actually it’s one of the aspects we have already discussed. Sales and Production just don’t get together often enough. Consultant : I think you’ve got communication problems. I suggest you make the meetings more frequent. Sales Manager : I guess you’re right. Nobody knows what’s going on. Anything else? Consultant : Have you considered altering the design? Lets face it, some of your products look outdated. You need to get more up-to-date.

N A1

III. LANGUAGE BOX

IV. SAY IT!

1. How about changing your job?

2. Have you considered redecorating the office?

3. What if you change your occupation?

4. We’d like to propose that you invest $9,000.00.

5. Why don’t you study the sales first?

1. We recommend changing the dates.

2. She recommends that you change the name.

3. They suggest using the internet.

Useful expressions when giving suggestions

Suggest and recommend are used for making sugges t ions

SCENARIO

How would you help a friend who often forgets meetings and names?

Ideas

Praise

Vocabulary Complete the sentences using the following words.

1. Mr. Smith attended a seminar on Time Management and he thought that it was _______________.

2. As a beginner in _______________ business, I need your ______________ ideas on how to make this company a ________________ one.

3. I’d like to extend my _________________ to the employees who exerted much effort for the good of our company.

4. The new secretary had a lot of _______________ about her job.

I. WARM-UP

II.

DIALOGUE BOX

Manager : Before we start, I’d like to say I’m very pleased with the outcome at the trade fair on Friday. The stall looked pretty good in its location. Well done Angel.Angel : Thank you for the compliment, sir.Manager : You deserve it. Also Bart did well by looking after the visitors making them feel at ease and comfortable to challenge any queries they had. At this time, we’ve been quite busy with email and phone inquiries . In fact, we’ve already received several large orders from people who visited the stand.Bart : Wow! That’s excellent.Angel : Fantastic! That’s really good news.Manager : Indeed! Well done everybody. Let’s now move on to the agenda of our meeting.SON A2

brilliant trade compliments inquiries

successful awesome 1. What did Angel and Bart do well?2. What has happened as a result?

III. LANGUAGE BOX

iV. SAY IT!

Strong adjectives like excellent, fantastic, amazing and wonderful cannot be used with very. Really or absolutely is used.

CORRECT WRONG That was absolutely brilliant. That was very brilliant You did absolutely wonderful. You did very wonderful.That was a really fantastic presentation. It was a very fantastic presentation.Your design was really amazing. Your design was very amazing.

Different words are used to make adjectives stronger or weaker.

WEAKER pretty/fairly/quite/good STRONGER extremely/very/really/good

You can also replace the adjective with a stronger one extremely good----> fantastic / excellent

Imagine that you are the boss of a convenience store. A new crew member noticed that somebody was regularly stealing from you, and by reporting it to you, it has saved you a lot of money.

- How will you praise the new crew member?- How will you tell the rest of the crew the result of his action?

Praise

SON A3

How to Criticize

I. WARM-UP

Vocabulary

Try to guess the meanings of these words.

report key points concise point out target focused II. DIALOGUE BOX

John : Could I have a word?

Kris : Yes, sure.

John : Well, it’s about the report you sent.

Kris : Yes, what about it? Was it late? I sent it to the head office on Friday.

John : No, it wasn’t. I just need to tell you something regarding the report. I know you haven’t had much experience in this area so I want to point out one or two

things. First, the head office doesn’t need so much information: only the key

points. So, you don’t need to include so many details.

Kris : I see.

John : Perhaps I can show you one of Lee’s reports. It’s a bit more target-focused and concise.

Kris : Okay, thank you.

John : I’ll send it to you before the end of the day.

Kris : Thanks for the help.

John : My pleasure.

1. What are they talking about?

2. What’s the problem with the letter?

3. What is John’s suggestion to Kris regarding the letter?

III. LANGUAGE BOX

iV. SAY IT!

To describe a difference between two things, you can use not as and/or as.

For smaller differences, use not quite as.

For bigger differences, use not nearly as.

- Our return of income this year is not as big as last year.

- We are not as engaged with work as last week.

- These sample products are not quite as pleasing as I’d expected. -

These hand-painted figurines are not nearly as good as the last ones.

How to Criticize

You are working for a man who constantly puts down your female co-worker when she is not around. Not only does your boss bash your co-worker about the “terrible work she does,” but he makes rude comments about her physical appearance. In addition, he tells very offensive jokes, many of which are either sexist or racist. You have been listening to your boss’s comments for two months now. At the beginning, you refrained from saying anything. You were concerned that, as his subordinate, it may be out of line. However, your boss continues to make very obnoxious comments, and you know that it makes others uncomfortable as well.

How to Delegate

I. WARM-UP

II. DIALOGUE BOX

Marc : Hello Joe. How are you? Joe : I’m getting better but I still can’t move around. Marc : Just take it easy. Everything’s under control here. Joe : But there are still several jobs that need doing. That’s the reason I called. Marc : Well, what are they? Joe : Somebody has to visit Esprit Ltd. We have to discuss the pricing of the new contract. Could you get Anne to do that? She knows the company. Marc : Just a second... Anne... Esprit Ltd... discuss new pricing...OK, go on. Joe : I won’t be able to go to Paris for the sales conference, so could you ask somebody to go in my place? Marc : Yes, of course, no problem. Paris sales conference... Joe : And then, there’s the meeting with the regional sales team. I know that’s not until the end of next week but perhaps you could ask either Arthur or Ian if they could look after that. Marc : Won’t you be back at work by then? If so, you can perhaps attend the meeting yourself. Joe : I hope so! Marc : Anything else? Joe : We also need to have some more leaflets printed--- say about 3,000. Marc : Alright. I’ll have Anne call the printer. We could get some business cards done at the same time too. Joe : Good idea. That’s all about it, Marc. If you need anything, just phone me. Marc : I will. Just look after yourself and don’t worry about work. Bye!

SON A4

Try to guess the meaning of these words.

leaflet delegate under control contract feedback reduce

III. LANGUAGE BOX

iV. SAY IT!

When delegating work, you can use the following expressions with the verbs ask and get.

You can also use have. Note that ‘to’ is not used.

- I’m going to ask Peter to send you the documents.

- I’m going to ask Lee to phone you when you get here.

- I’ll have Dan phone you. - I’ll have the secretary inform you of my whereabouts.

Make your own examples.

There’s an emergency that needs more of your time. As a manager, it is still your responsibility to keep the business work even without your presence.

How are you going to handle the situation?What is the first thing you should do?What are the things you have to consider when you delegate the task?

1. What do you think happened to Joe?

2. Why does Joe call Mark?

3. What are the events that Joe might not be able to attend?

How to Delegate

Compromising

I. WARM-UP

II.

DIALOGUE BOX

Derek

: Hello Rick. I’m phoning about our last invoice. You know the one I mean, it’s... Rick : Yes, Derek, of course, I’m sorry about that. We’ve been having some problems with late payers. I hope our cash-flow situation will improve in the near future. Derek : I’m sorry to hear that. Of course, I understand your situation, and I know you always

pay, but it’s been 4 months that this invoice remains unpaid. Rick

: Four months! Oh, that’s terrible. Is it really……? Derek : I am afraid it is. So what I can suggest is that— you pay half of it this month, and the

other half will be next month. So, you won’t pay in one go. Rick : That’s a good compromise and please accept my apologies.

SON A5

III. LANGUAGE BOX

iV. SAY IT!When trying to compromise, we often discuss the effects of possible actions or events in the situation. In order to do this, conditional sentences are used.

For something that is small or unreal possibility, or an idea we are against, we use : If + PAST SIMPLE. The other part , the result of the sentence uses would. Examples:

- If we bought 3000 copies of the book, we would have to pay more.

- If we signed the petition deal, there would be less problem between

the union and the company. For something that is bigger or real possibility or an idea we are in favor, we use : if + SIMPLE PRESENT . The other part, the result of the sentence uses will. Examples:

- If they give us a short period of time, we will not accept the project no

matter how big it is.

- If they join the party, we will need a bigger area.There is an urgent project at work. Your boss wants you to work extra hours for the next two weeks, including Saturdays and Sundays without extra pay. How would you compromise with your boss?1. How many months are the invoice left unpaid?2. What is the reason for the delay of payment?3. What suggestion does Derek give to Rick?

Compromising

商务英语口试常见话题

In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute. Candidates have one minute in which to prepare and should use this time to make brief notes. The other candidate listens to the talk and is invited to ask one or two questions at the end. Candidates may make notes while listening to their partner. Each candidate is given a different set of three tasks from which to choose. General procedure A choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked 1. Customer relation: the importance of offering incentives to customers Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your company will be improved and your brands are more likely to be known by customers. 2. Product promotion: how to ensure that products are promoted effectively at international trade fairs You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients. You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products. You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy access to your products. 3. How to reduce labor turnover rates In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company. Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.

分析商务英语口语课程的现状

商务英语的口语化是商务英语最具有实践性的一个特点,作为在就业上并不占优势的高职生,如果具有熟练的商务英语口语运用能力就会增加进入国际化企业工作的机会。商务英语所包含的内容涵盖了商务活动的全过程,既包括迎接外商、电话联系、安排行程、购物、宴请等日常国际商务活动,也涵盖了市场调查、订购、谈判、签约、支付、装运等基本国际商务环节,而商务英语口语就贯穿在这些商务活动及商务环节中,是商务活动成功的关键所在。 1商务英语口语课的现状 一直以来,大部分学生在学校里接受的英语学习都是以应试为主,老师给学生教授更多的是词汇和语法方面的知识,能运用英语流畅地进行交流的学生人数并不是很多,所以“哑巴”英语的现象非常普遍,这是阻碍商务英语口语课取得良好效果的一个重要原因。 作为教学活动的安排和组织者,学校对商务英语口语课并不是很重视。以笔者所在学校为例,作为专业课,商务英语口语课仅在经济管理系的国际贸易专业中开设。把商务英语口语局限于外贸英语对话是当前商务英语口语教学中一个很普遍的现象,所以安排教学大纲的老师就认为商务英语口语仅仅是国际贸易专业的必修课,其他专业的学生学不学都无所谓。但是随着中国经济的迅猛发展,加之全球经济一体化的影响,我国对外商业交往形式日趋多元化,今日的商务涵盖范围非常广,包括金融、营销、管理、旅游、物流等许多方面,贸易只是其中的一个组成部分,因此,在经济管理、物流管理、电子商务、市场营销等相关的专业中开设商务英语口语课是十分必要的。 以笔者所在的学校为例,商务英语口语课作为全院任选课,每学期有200多名学生选修,分为两个教学班,每个班有100多名学生,这样的学生人数在口语课的授课过程中存在着弊端。口语课最重要的环节就是口语练习,包括老师与学生的对话,学生与学生的对话,而班级规模过大,学生人数过多,老师就难以兼顾到每个学生,这样导致的结果就是,口语好的学生由于敢于发言,得到锻炼的机会就多,口语就越来越好;反之,口语不太好的学生就更不敢开口说英语,造成学生口语水平的两极分化。学生课堂上操练口语的机会少,听力时间得不到保证,就培养不出纯正的语音语调。 2适用于商务英语口语课程的教学方法 2. 1基础教学法 要从根本上提高高职生的商务英语口语水平,就要从日常的英语教学抓起。所以,应该让更多专业的学生在学习大学英语的基础上了解商务英语的内容。笔者现在所教授的06级高职生使用的教材是21世纪高职高专规范教程《新编实用英语综合教程》(第三册) ,这本教材中的内容,例如产品介绍、公司管理、电子商务等,都跟商务英语有着密切的关系,同时,在练习日常英语口语的同时加入商务英语口语的内容。当前学生的英语口语对话主题,不应该局限在问好、讨论天气、询问兴趣上,而应该集中在一些在商务活动中经常出现的话题上,比如说商务接待、发盘还盘、装运、保险、信用证等。当然,这也要求英语老师不仅具有良好的英语知识传授能力,还要对国际商务活动的各个环节有所了解。 2. 2案例教学法 案例教学法是当前比较流行也是比较受学生欢迎的一种教学法,因为它是以学生为中心的一种教学方法,在整个教学过程中,老师只是学生学习的帮助者,这种教学法有助于提高学生的主动性、积极性以及处理问题的能力,应用到商务英语口语的教学当中,可以提高学生在使用商务英语口语过程中随机应变的能力。但是由于高职生的英语底子比较薄弱,对商务知识的了解也比较浅显,所以在选择案例的时候应该注意: (1)案例材料应该符合高职生的语言水平与学习需求。过难或者是过于专业化的案例材料会让学生失去学习的兴趣,所以所选的案例应该是生动有趣的,最好与学生的课本内容息息相关,让学生在学习的过程中有所参考。 (2)案例材料必须是真实的,描述真实的商务环节。任课老师也许没有参与商务活动的经验,但是可以充分利用网络资源来寻找真实的案例材料,因为只有真实的案例才能够在教学过程中

商务英语交际常用口语集合

课题一·商务英语交谈常见的几种情况 1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。 How are you? 你好吗? How is the project going on? 项目进行顺利吗? 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. same time. 十月三十号(周三),老时间,开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。 Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any question on this. 有任何问题,欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。

商务英语口语900句(中英对照)

《商务英语口语900句》 出版发行：广东世界图书出版公司 ISBN 7-5062-6878-7/H.0471 中国加入WTO以后，急需培养一大批既懂得国际经贸知识，又熟练掌握商务英语的人才。为了让更多的经贸人员尽快适应我国对外贸易迅速发展的经济形势，我们编写了《商务英语口语900句》一书。 本书市作者对自己多年商贸英语教学实践和商务世纪现场谈判经验的总结，涉及范围全面，内容充实，语言规范、景点，适用面广，实用性强，可以说不但是一本理想的商务口语培训教材，也是一本非常实用的对外经贸业务人员的必备工作手册。 本书共由30各单元组成，每个单元设计了20-40个句子不等，其中有30或40 个句子的单元又分成了两个部分，以减轻学员在学习时的心理负担。 本书同时配有长期在中国从事英语口语教学的美国口语教师配音的cd，以便学院边听边学，帮助他们尽快掌握商务英语会话的各种技巧，同时也可以提高自己的语音语调水平。 目录： Unit 1 希望与要求 Unit 2 产品介绍 Unit 3 业务范围介绍 Unit 4 承诺 Unit 5 询盘 Unit 6 报盘 Unit 7 还盘 Unit 8 对还盘的反应 Unit 9 要求优惠 Unit 10 给予优惠 Unit 11 双方让步 Unit 12 订货及确认 Unit 13 请求代理并说明代理理由和代理能力 Unit 14 对代理请求的回应 Unit 15 代理条件和要求 Unit 16 合同 Unit 17 卖方对支付方式的要求 Unit 18 买方的支付方式 Unit 19 保险 Unit 20 对包装的建议及要求 Unit 21 告知客户包装所用材料、方式及其质量保证 Unit 22 货运通知 Unit 23 货运要求及答复

【免费下载】剑桥商务英语口语教程

中文：行不通。 Topic2、It won't happen again. 中文：下不为例。 Topic3、I've got a headache. 中文：我头痛。 Topic4、I'm crazy bout English. 中文：我非常喜欢英语。 Topic5、Can you give me some feedback? 中文：你能给我一些建议吗？ Topic6、I'm sorry to hear that. 中文：听到这个消息我感到遗憾。 Topic7、Pain past is pleasure. 中文：过去的痛苦即是快乐。 Topic8、It's up to you. 中文：一切由你决定。 Topic9、Keep up the good work. 中文：再接再厉。 Topic10、I apologize. 中文：我很抱歉。 Topic11、May I have your name, please? 中文：请问你叫什么名字？ Topic12、Keep the change. 中文：不用找了。 Topic13、It's a nice day today. 中文：今天天气很好。 Topic14、It's awesome. 中文：棒极了! Topic15、Let's hope for the best. 中文：让我们往好处想吧。 Topic16、Can I take a message? 中文：要我传话吗？ Topic17、Can you give me a wake-up call? 中文：你能打电话叫醒我吗？ Topic18、I'd like a refund. 中文：我想要退款。 Topic19、It takes time. 中文：这需要时间。

商务英语情景口语： 统计分析

商务英语情景口语：统计分析 A： Now, where were we? Oh yes, can you give us an idea about the statistical analysis? B： Our analysis shows that we are very competitive. If you refer to the last page of the handout, you will see a plot of our expenses vs. our profits for the last quarter. Do you think it's neccesary to go over the expenses more in detail? A： Unless anyone has specific questions, let's move on to the next point. Motion to accept statistical analysis report. B： I move to accept. A： Second? C： I second. A： all in favour? Motion pass. Now, let's get done to the nitty- gritty. We have all seen the performance review reports, but I would like to discuss in detail our human resource's agenda. C： to get to the bottom of the issue, our problem with human resources is a lack of qualified applicants, as well as not enough incentives to current employees. I recommend management training for our executive staff. A： I'm sorry, I don't think I understand. Can you please elaborate?

商务英语口语课程教学大纲

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《商务英语口语》课程教学大纲 适用专业：执笔人： 适用年级：审核人： 制（修）订时间：学时： 一、课程定位 （一）课程性质 《商务英语口语》是电子商务专业的一门综合性、实用性都很强的必修专业课、考试课。通过本课程的学习，能够培养学生利用互联网进行国际商务信息处理和业务操作的能力，提高学生通过网络进行交流与沟通的基本表达技巧，了解当代电子商务理念及电子商务的巨大潜力，为学生毕业后适应高速发展的电子信息时代和电子商务环境奠定基础。 （二）课程在人才培养过程中的作用 国际化语言中，英语在电子商务中起到了非常重要的桥梁作用。电子商务作为一门新兴商业活动方式，它引领了商务活动的前进方向，代表着先进的从业方式，是商务历史发展的必然趋势。所以商务 （三）本课程与其他课程的关系 电子商务英语是通过因特网做生意，因此它就必然涉及到诸多领域的词汇。除了计算机和网络技术的大量专业术语外，还包括商务贸易、广告、银行、零售、旅游、出版、证券等诸多行业的专业词汇，以及电子商务本身的专业术语。因此，要学习好本课程需要学生多关注与其他课程的练习，这样才能更好的胜任电子商务英语方面的工作。 二、教学目标 （一）知识目标

通过本课程的学习,让学生了解相关的商务背景知识、商务会议情况及商务环境中不可避免的一些基本工作内容；广泛接触商务英语词汇；侧重培养学生听、说能力。 （二）能力目标 这门课程通过大量真实、生动的素材和课堂演练，使学生在掌握语言技能的同时，了解现代国际商务的知识，达到在体验商务中学习英语、提高商务交际能力的目的。 （三）素质目标 通过专业的口语训练，大幅度地提高学生的日常英语，尤其是商贸英语的会话能力及口语技巧。掌握在实际商务活动中的礼仪，了解不同国家地区之间的风俗差异，树立正确的人生观价值观，深化民族自豪感与自信心，从而更好的开展商务活动。 三、教学内容与学时分配 （一）学时分配 本课程分两个学期完成，总共120学时，第一学期60学时，第二学期60学时，具体分配表入下：