英语听力教程4答案及原文
Unit 1 Shopping and Banking Oline
Part I Getting ready
B. Keys:
1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid
C. Keys:
1 : the site
2 : merchant, addresses/phone numbers/call up
3 : strict safety measures
Part II Net shopping under fire
A. Keys:
1 : delivery, delivery
2 : delivery charges
3 : personal information, 87%
4 : returning goods, 47%
5 : order, 35%, dispatch, 87%
6 : money back, two
B. Keys:
1 : convenience
2 : choice
3 : obstacles
4 : complete trust
5 : build consummers' trust
6 : mature
7 : payment
8 : service
Part III Banking at home
A. Keys:
1 : limited opening hours
2 : Online banking services
3 : getting current information on products
4 : ing questions to the bank
5 : competing for customers
6 : having no computers at
home
B. Keys:
1 : It is banking through the Internet.
2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.
3 : Banks most want to keep people who are young, well-educated, and have good incomes.
Part IV More about the topic: Secret of Good Customer Service B. Keys:
English Good Customer Service(Harrods)
1 : in a pleasant environment
2 : Second to none
3 : different customers, take a look at everything, alternatives, come to sales assistants
4 : first contact with the customer
American Good Customer Service(Saks)
1 : human side, family, occasions in life, a partnership
2 : repeat business, sales
Part V Do you know…?
Keys:
1 : c
2 : a、b、c
3 : a、b、c
4 : c
5 : c
6 : b
Tape script
Part I Getting ready
C.
Consumers who want to shop online are suggested to bear the
following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.
Part II Net shopping under fire
There is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association —said its survey showed that there were still obatacles to shopping online with complete trust.
The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country
and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne.
The key findings were:
Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived. Many sites did not give clear information about delivery charges.
Only 13% of the sites promised that they would not sell customers' personal information on to a third party.
Only 53% of the companies had a policy on returning goods. Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched.
In two cases,customers are still waiting for their money back more than four months after returning their goods.
Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust."
Chris Philips, Marketing Manager at a London based
e-commerce security company commented, "This study confirms the difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-related, it is little wonder that Internet commerce is not producing the profits predicted two or three years ago. Trust takes time to build, and the Internet will not mature as a retail channel until trusted brands, like the banks for example, start to offer ways of supporting trust relationships with guarantees payment and service."
In September, the Organization for Economic Cooperation and Development will hold a meeting to discuss a set of international guidelines for electronic commerce.
Part III Banking at home
Many people dislike walking to the bank, standing in long lines, and running out of checks. They are dissatisfied with their bank's limited hours, too. They want to do some banking at night, and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the comfort of their own home, any hour of the day, any day of the week.
Many banks are preparing "online branches," or Internet offices,
which means that people will be able to take care of much of their banking business through their home computers. This process is called interactive banking. At these online branches, customers will be able to view all their accounts, move money between their accounts, apply for a loan, and get current information on products such as credit cards. Customers will also be able to pay their bills electronically, and even questions to the bank.
Banks are creating online services for several reasons. One reason is that banks must compete for customers, who will switch to another bank if they are dissatisfied with the service they receive. The convenience of online banking appeals to the kind of customer banks most want to keep —people who are young, well-educated, and have good incomes. Banks also want to take advantage of modern technology as they move into the twenty-first century.
Online banking may not be appropriate for everyone. For instance, many people do not have computers at home. Other people prefer to go to the bank and handle their accounts the traditional way. Even though online banking may never completely replace a walk-in bank, it is a service that many customers are going to want to use.
Part IV More about the topic: Secret of Good Customer Service In Britain they ask you, "Are you being served?" Whilst in America they tell you to "Have a nice day." But what is the secret of good customer service? From Harrods in London and Saks New York, we're going to find out the dos and don'ts of selling protocol.
The reason that Harrods has been so successful over a hundred and fifty years is two fold. First of all they've offered their customers the products they want to buy in a pleasant environment. But secondly and more importantly, the level of customer service that they've given their customers, before sale, during sale and after sale, has been second to none. I think it's fair to say that if you compare the British with our cousins elsewhere in the world that we are actually quite a reserved lot. To a certain extent there are a lot of shrinking violets in this country who would rather just do their own thing. They'd rather wander around and browse and if they do need any help eventually, ask for it. So I think the way that we approach our own U.K. based customers is actually slightly different to the way we know we need to approach. For example, an American customer, or indeed a Japanese customer, or a Middle Eastern customer, who all have different ways of doing things.
Well in serving different, I guess, nationalities, you do take very different approaches. With Europeans, for example, you do kind of let them take a look at everything. See what's being on offer and then ask them if they need any help. I think they'd probably much more prefer to come to you, rather than you so much to go to them. The American customer very much expects you to go to them, approach them, show them alternatives. Well I think maybe the more European or British customer can be almost turned off by that if someone is seen to be too aggressive, maybe too anxious to make a sale.
It's most important that the first contact, the first initial meeting with the customer is a good and successful one because on that basis, the customer will make up their mind what they want to do next.
I quite like the English sales assistants because they definitely have better thing to do than talk to you, which I like. It's very terrifying when you go to America. "Can I help you?" they're like licking you. You're just like, "No, I'm fine. I just want to look." That puts me off. I love the English sales assistant.
So where have you experienced the very best in customer service?
Umm, probably America. In terms of best as in, they give you so
新标准大学英语视听说教程听力原文Unit+
新标准大学英语视听说 教程听力原文U n i t+ Document number【AA80KGB-AA98YT-AAT8CB-2A6UT-A18GG】
Unit 1-Conversation 1**（1）Janet: So this is the Cherwell Boathouse — it's lovely! And look at those people punting! It looks quite easy. Mark: I'm not so sure about that! Janet, there's something Kate and I wanted to discuss with you. Some people in college are organizing charity events this term. We've decided to get involved. Janet: Raising money for charity Right. In China, people raise money for charity but students don't usually do that. Mark: Students often do that here. Anyway, we're thinking of doing sponsored punting. Janet: Sponsored punting! What's that Kate: Sponsoring is when people pay you to do something — like run a long distance. So people would be sponsoring students to punt. Janet: What a great idea! I'd love to join you! Mark: That's why we're telling you about it. So that's decided then. Let's make a list of things we need to do. Kate: I'll do that. One of the first things we should do is choose the charity. Mark: Yes. And choose a day for the event. And we need to design the sponsorship form. I've got one here. Kate: That looks fine, but we must change the wording. Who wants to do that Mark: I'll do that. What have we got so far Kate: Choose a charity. Also a day for the event. Change the wording on the sponsorship form... Um ...
新闻听力教程听力原文U3
Unit 3 UN Activities SectionA Warming Up 1. A summit-level meeting of the UN Security Council has formally urged all member nations to outlaw incitement to terrorism. 2. The United Nations is setting up a special fund to help it deal with some of the biggest natural or man-made disasters as soon as possible after they happen. 3. Senior diplomats from the permanent members of the United Nations Security Council plus Germany gathered in New York today to map out a strategy to deal with Iran' s suspected nuclear weapons program. 4. The UN Security Council is expected to hold closed-door consultations today on a British-U.S. peacekeeping plan for Sudan' s Darfur region. 5. Hollywood movie star and United Nations Goodwill Ambassador Angelina Jolie is appealing for international help in repatriating millions of Afghan refugees now living in Pakistan. 6. Meanwhile the United Nations Security Council is to hold an urgent meeting at the request of Lebanon today on the crisis. 7. (The) United Nations General Assembly has opened in New York with forceful calls for action in the Sudanese region of Darfur. 8. The United Nations is reporting signs of some progress in meeting global antipoverty goals set in 2000. 9. The United Nations Human Rights Committee has called on the American government to immediately close all secret detention facilities and grant access to the Red Cross to anybody detained in connection with an armed conflict. 10. U.S. Secretary of State Condoleezza Rice said the United Nations' resolutions against North Korea leave Pyongyang no choice but to return to the negotiating table. Section B Tapescript 1. (The) United Nations has released new data showing that rich countries have made little overall progress in reducing the output of the gases blamed for climate change. 2. Qatar has become the first Arab country to pledge troops for a UN peacekeeping mission in Lebanon, offering to send up to 300 troops to monitor the ceasefire between Israel and Hezbollah. 3. In a speech to the 191-member General Assembly, Mr. Annan urged an enlargement of the Security Council by adding six new members. 4. World leaders speaking on the second day of the United Nations World Summit have called for reform of the international body and have urged it to play a key role in the fight against terrorism. 5. The United Nations has launched its biggest annual appeal for humanitarian assistance, asking for 4.7 billion dollars to help the victims of war, famine and natural disasters around the world.
听力教程4施心远unit1-3听力原文,生词和答案
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《英语听力教程4》答案及原文
Unit 1 Shopping and Banking Oline Part I Getting ready B. Keys: 1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid C. Keys: 1 : the site 2 : merchant, addresses/phone numbers/call up 3 : strict safety measures Part II Net shopping under fire A. Keys: 1 : delivery, delivery 2 : delivery charges 3 : personal information, 87% 4 : returning goods, 47% 5 : order, 35%, dispatch, 87% 6 : money back, two B. Keys: 1 : convenience 2 : choice 3 : obstacles 4 : complete trust 5 : build consummers' trust 6 : mature 7 : payment 8 : service Part III Banking at home A. Keys: 1 : limited opening hours 2 : Online banking services 3 : getting current information on products 4 : e-mailing questions to the bank 5 : competing for customers 6 : having no computers at home B. Keys: 1 : It is banking through the Internet. 2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep. 3 : Banks most want to keep people who are young, well-educated, and have good incomes. Part IV More about the topic: Secret of Good Customer Service B. Keys: English Good Customer Service(Harrods) 1 : in a pleasant environment 2 : Second to none 3 : different customers, take a look at everything, alternatives, come to sales assistants 4 : first contact with the customer American Good Customer Service(Saks) 1 : human side, family, occasions in life, a partnership 2 : repeat business, sales Part V Do you know…? Keys: 1 : c 2 : a、b、c 3 : a、b、c 4 : c 5 : c 6 : b Tape script Part I Getting ready C. Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.
新标准大学英语视听说教程听力原文
Unit 6-Conversation 1 Janet: What are you reading, Kate Kate:Alice in Wonderland, by Lewis Carroll. Do you know it Janet: I've heard of it, yes, but I've never read it. It's a 19th century children's story, isn't it K a te: That's right. It's very famous. It's set in Oxford. It starts with this young girl sitting on a river bank. The interesting thing is, the author, Lewis Carroll, he was an Oxford professor and he used to have tea with the girl's family on this river bank. Ja net: Oh, that's fascinating! I'll put it into my diary. Kate: Is that what you're writing I know you've been keeping a diary all the year. Janet: It's been a great year. I've had such a good time — so lucky to have Mark and Kate as friends. Feel I've been doing well with work. Much happier about asking questions in tutorials. Janet: My screen's gone dark. Mark: You're using the battery, remember. It's run out, obviously. Janet: It can't be the battery. It's still charged. Oh no it's still black. Oh dear, I hope it's nothing serious. I haven't backed anything up recently. Kate: That's not like you, Janet. Janet:I know, but I lost my memory stick. I really should have backed things up. How stupid of me not to do that! Supposing I've lost everything! Mark: Let me take a look. The power is still on. And also the operating system still seems to be working ... I think it has to be the graphics card ... But maybe that's not the problem ... Janet: If only I'd backed things up! Kate: Relax, Janet! We'll take it to the computer shop this afternoon. I'm sure it'll be OK. Janet: I hope so. Unit 6-Conversation 2 Janet: Tell me about Alice in Wonderland. Kate: I tell you what, I'll read it to you. Kate: Alice was beginning to get very tired of sitting by her sister on the bank and having nothing to do: Once or twice, she had peeped into the book her sister was reading, but it had no pictures or conversations in it, "and what is the use of a book," thought Alice, "without pictures or conversation" So she was considering in her own mind (as well as she could, for the hot day made her feel very sleepy and stupid) ... Janet: Kate, Mark, where are you going You've got my laptop! Kate: It's all right, Janet, we're taking it to the computer shop. We'll be back soon. Mark: It's not like Janet to forget to back up her work. Kate: She should have been more careful. Janet: It was stupid of me, I know! Stupid, stupid! Janet: Oh! It was a dream! What a relief! Kate: You were talking in your sleep. Janet: What was I saying Kate: "Stupid, stupid." M ark: I've sorted out your computer. Janet: Have you Oh, thank goodness! What was the problem Mark:It was the graphics card, as I predicted ... Janet: Is that what it was! I'm so relieved! Thanks, Mark. Kate: He's great, isn't he Janet: Yes. So are you, Kate. Kate: You're such a good friend. Unit 6-Outside view Computers are a very important part of our lives. They tell us about delays to transport. They drive trains, analyze evidence and control buildings. Did you know that 60 per cent of homes in Britain have got a PC (a personal computer) For many young people, playing computer games is their favorite way of spending spare time. Computers are a very important part of most areas of life in Britain-libraries, the police and in school. But they are becoming more important in our homes as well. They’ll even control the way we live-in “smart homes” or computer-controlled houses. The smart home is now a real possibility. It will become very common. A central computer will adjust the temperature, act as a burglar alarm and switch on lights, ready for you to come back home. And of course you will be able to give new instructions to the computer from your mobile phone. So if your plans change, your home will react to match. Many homes have got lots of televisions and several computers. The smart home will provide TV and Internet sockets in every room, so you’ll be able to do what you want whenever you want. If the temperature outside changes, the smart home will adjust the temperature levels inside. The computer will also close the blinds when it gets dark or to stop so much sun from entering a room. And if you want to eat when you get home, the computer will turn the oven on for you! Are computers taking over our lives In a survey, 44 per cent of young people between 11 and 16 said their PC was a trusted friend. Twenty per cent said they were happier at their computer than spending time with family or friends. Another survey found that people in Britain spend so much time on the phone, texting and reading emails that they no longer have time for conversation. What do you think about that Unit 6-Listening in
英语新闻听力教程Unit 5原文及答案
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